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Quantifying the business value of a great customer experience - Interview with Peter Kriss of Medallia
Today’s interview is with Peter Kriss, Senior Research Scientist at Medallia, whose software helps corporations track and manage the experiences of their customers. Medallia’s software, delivered as an Internet service, integrates and delivers data from everywhere that a company that touches a customer, analyses it and presents it visually so that employees can see very quickly what is going on and then decide how to respond. When he’s not at Medallia, Peter is also the Director of Research for Vision Prize.
Peter joins me today to talk about the work that he is doing on valuing the impact of…
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