75 - The Leadership Skill Most CEOs Undervalue: Human Connection
As companies scale, leaders often invest heavily in systems, processes, and technology while overlooking the one advantage that compounds across culture, retention, sales, and customer experience: human connection.
In this conversation, Richard Blank shares lessons from building Costa Rica's Call Center from the ground up, why communication remains a competitive advantage in an AI-driven world, and how leaders can create cultures that people genuinely want to be part of.
From overcoming fear to building trust through shared experiences, this episode explores the leadership decisions that…
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