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241: CX Strategy Blueprint Part 1: The Proven Framework That Chick-fil-A, Starbucks & Ritz-Carlton Use to Dominate Customer Experience
Episode Summary
What separates world-class customer experience companies from everyone else? It's not budget. It's not luck. It's a system.
In Part 1 of this two-part series on the Customer Service Revolution podcast, John DiJulius — founder of The DiJulius Group and the CX architect behind Chick-fil-A, Starbucks, Nestle, Ritz-Carlton, and top hospitals, financial institutions, and luxury resorts worldwide — begins breaking down the 10 Commandments of Customer Experience: the gold-standard methodology that has transformed how C-suite leaders design, implement, and sustain world-class customer…
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