Latest / The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX
#777: Cisco's Chang Chang on how AI is turning the contact center into a profit center
Is your contact center ready to become a profit center?
Agility requires not just adopting new technologies like AI, but also fundamentally rethinking how we structure our teams, measure success, and interact with customers. It demands a willingness to experiment, learn, and adapt quickly in a constantly evolving landscape.
Today, we're going to talk about how artificial intelligence is revolutionizing the contact center, transforming it from a cost center into a driver of customer loyalty and revenue growth.
To help me discuss this topic, I'd like to welcome Chang Chang, Senior Director…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.