Deployment of generative artificial intelligence to enhance organisational resilience: empirical evidence from the logistics industry — Hou et al. (2026)
Grounded in dynamic capability theory, this study investigates how generative artificial intelligence (GenAI) adoption enhances organizational resilience through a qualitative single-case design based on 18 semi-structured interviews conducted within a world-leading logistics company. Our findings provide novel insights into how GenAI supports resilience across the disruption lifecycle. First, we identify nine key dimensions of organizational functioning strengthened by GenAI adoption, including enhanced risk prediction, early warning alerts, real-time movement tracking, performance…
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