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Talking the Walk: Digital Empathy, Rethinking the Patient Experience with John Deutsch of Bridge
Digital Empathy: Rethinking the Patient Experience with John Deutsch of Bridge On this episode host Tom Testa sits down with John Deutsch, CEO of Bridge, for a conversation about one of healthcare’s biggest ongoing challenges: creating a patient experience that actually feels connected, transparent, and human. John shares why so many healthcare organizations are struggling under what he calls a “technology soup” of disconnected scheduling, intake, messaging, payment, and engagement tools, and how that fragmentation creates frustration for both patients and care teams. The discussion explores…
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