Decagon’s Jesse Zhang: Closing Customer Service Doom Loops With AI Concierges
When it comes to calling customer support, startup CEO Jesse Zhang knows your pain. ”It's just a very frustrating experience, because you're stuck in a loop,” he says.
In 2023, he and co-founder Ashwin Sreenivas launched Decagon to solve the problem with powerful new technology: AI agents. Today, customers like Avis Budget Group, Duolingo and Fanatics all work with Decagon, helping it reach a $4.5 billion valuation.
But as AI unlocks new possibilities in support, Zhang faces serious competition from more established and better-funded rivals. On the Upstarts Podcast, Zhang shares how Decagon…
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