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1,923 - How to Elevate Customer Service in 2025: The Power of Being Present
Is technology making us worse at customer service? Let’s explore why “don’t talk to me like you’re texting” might be the motto we all need this year. In this episode of the Multifamily Collective, Mike Brewer shares insights from a recent interview highlighting a growing challenge in customer service: the lack of presence in conversations. Mike discusses how distractions—whether from social media, notifications, or the pressure to multitask—erode communication quality in customer service and beyond. He challenges leaders and teams to prioritize active listening, thoughtful responses, and…
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