Interaction Data, AI Blind Spots & the Future of Comms – A Conversation with Principal Analyst Jon Arnold
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In this episode of The Wilmac Wire, Emily Miller sits down with Wilmac Technologies CEO Steve McDonnell and guest analyst Jon Arnold, principal of J Arnold & Associates, for a deep-dive on what AI actually means for contact centers—and why so many businesses are still stuck at square one.
From foundational data strategy to the real use cases of AI in CX, they explore the difference between hype and meaningful outcomes—and how legacy systems, dark data, and siloed infrastructure are slowing progress.
Hear how Wilmac Technologies and Jon Arnold:
Break down what AI actually is—and…
The skinny
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