Latest / The You Project / #1649 F**k Balance - Russ & Tara Jarrett

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#1649 F**k Balance - Russ & Tara Jarrett · The You Project

0:00
Speaker 1: I'll go get a you Bloody Champions. Welcome to another
0:02
Speaker 1: and stillming the You project, Craig Anthony Harper. We've got
0:04
Speaker 1: a cast of thousands. As I look at my screen today,
0:06
Speaker 1: there's four humans. Four humans on the screen. Tara, Jarrett Russell, Jarrett,
0:12
Speaker 1: Tiffany and Cook. Will start with the person on bottom
0:15
Speaker 1: left for me, Tiffany and Cook, who's just had seven
0:17
Speaker 1: compliments in twenty seconds, and a big fat head is
0:21
Speaker 1: growing as I speak, Hi, Tiv.
0:23
Speaker 2: My face hurts from smiling from all those compliments.
0:27
Speaker 3: Apps.
0:27
Speaker 4: Ah, Rusty's been.
0:30
Speaker 1: Rusty's been pumping up your ties and telling you what
0:32
Speaker 1: an athlete you are and how jacked you are.
0:34
Speaker 4: And he's not wrong. You are.
0:37
Speaker 1: You are pretty jacked. There ain't too many people of
0:41
Speaker 1: your vintage. You old lady, that is, says the man
0:45
Speaker 1: who's nineteen years old of that error's in good shape,
0:49
Speaker 1: as you Just quickly before we go to our guests,
0:51
Speaker 1: You're going to India in about seventy less than seventy
0:57
Speaker 1: two hours, it's about sixty hours.
1:00
Speaker 4: How are you feeling excited?
1:02
Speaker 2: Chaotic and excited? And it's a bit and it feels
1:05
Speaker 2: a little bit surreal because it's a very different kind
1:07
Speaker 2: of holiday.
1:10
Speaker 1: Yeah, do you are you do you have any apprehension
1:12
Speaker 1: because it's you know, obviously it's a different place and
1:17
Speaker 1: is I think one point one billion people and it's
1:21
Speaker 1: like that, you know, I'm not sure.
1:23
Speaker 4: That you're Indian? Is that? Or you're Hindi?
1:27
Speaker 1: Is that great? Is that the language of it? Rush Jarrett?
1:30
Speaker 1: Is that the language of India?
1:32
Speaker 4: Hindi?
1:32
Speaker 5: Yeah, Hindi, Hindi is the Well there's lots of dialects in.
1:37
Speaker 6: India, but yeah, Hindi Hindi or a dialect of wow,
1:41
Speaker 6: So you better brush up.
1:43
Speaker 5: Also, udu udu wow.
1:46
Speaker 4: Fucking hell. That's I'm glad you're not a bloody language teacher. Well, anyway,
1:53
Speaker 4: have you packed yet?
1:54
Speaker 2: No, I'm a last minute packer. I'm a last minute everything.
1:58
Speaker 2: So you know, it's a little bit like when I
2:01
Speaker 2: have speaking gigsaps. I'm just running around in a whirlwind
2:04
Speaker 2: of part anxiety, part excitement, part I'll just wait, I'll
2:09
Speaker 2: just do it later.
2:10
Speaker 4: So you know what I reckon.
2:12
Speaker 1: If you are a person in school and you wait
2:15
Speaker 1: until the last day before you start prepping for exams
2:18
Speaker 1: or you start writing that paper or that assignment, that
2:21
Speaker 1: carries on through life and you become the chick that
2:25
Speaker 1: packs like twelve minutes before you're getting picked up, or
2:30
Speaker 1: you know, does Tara Jarrett do that rush?
2:34
Speaker 5: Jarrett?
2:36
Speaker 6: I tell you what I have given up when I
2:40
Speaker 6: say we're leaving at ten You know what I do
2:42
Speaker 6: now if we've got to leave at ten am, I
2:45
Speaker 6: say to her.
2:46
Speaker 5: We've got to leave at eight thirty. We're going to
2:48
Speaker 5: leave at eight thirty, and I build in a nineteen
2:51
Speaker 5: minute window of running late.
2:54
Speaker 4: So not true, it really.
2:58
Speaker 1: Now I'll just point out if you listening to this,
3:01
Speaker 1: well obviously you're listening to this, but you're listening and
3:03
Speaker 1: thinking to yourself the audio is a bit weird. That's
3:07
Speaker 1: because Russ's in a car somewhere in the middle of
3:10
Speaker 1: somewhere and Tara is in an office somewhere else. So
3:15
Speaker 1: that will explain this slight variation in the quality and
3:19
Speaker 1: perhaps even the volume of audio. Tara, we were talking
3:24
Speaker 1: to you before we went live, Tara and Russ of
3:27
Speaker 1: course of at the symbol at Pilates and other things
3:33
Speaker 1: and places. But so you've been building this brand in
3:36
Speaker 1: this business for a couple of years now, and you've
3:39
Speaker 1: kind of hit.
3:39
Speaker 4: That tipping point where it's now gone a little bit.
3:42
Speaker 1: Let's be honest, mental, you can say that in this context,
3:45
Speaker 1: I think or not.
3:46
Speaker 4: Send me an email.
3:49
Speaker 1: And it's like I said before, it's a combination of
3:53
Speaker 1: awesomeness and mayhem, and you went, yeah.
3:56
Speaker 3: Kind of, yeah it is.
4:00
Speaker 7: So we've just we've just launched our head office here
4:04
Speaker 7: and so we've got new stuff and just new everything.
4:08
Speaker 3: So before it used to be just the.
4:12
Speaker 7: Two of us pretty much doing everything, and now we've
4:17
Speaker 7: got staff in place, which is amazing and they're awesome,
4:21
Speaker 7: but we've got to I'm trying to train them at
4:24
Speaker 7: the same time being.
4:25
Speaker 3: Busier than we ever had. And I was just saying, I.
4:27
Speaker 7: Don't have the time to train the stuff so I
4:29
Speaker 7: can stop being busy, so I need to start working
4:32
Speaker 7: on it.
4:33
Speaker 8: Yeah, what's the gap between all the awareness between busyness
4:42
Speaker 8: and efficiency, Like you can be busy and inefficient or
4:47
Speaker 8: busy and efficient, or you can be not so busy
4:51
Speaker 8: and quite efficient.
4:52
Speaker 5: Right, m.
4:56
Speaker 7: So for me it has to be everything I'm doing now,
5:00
Speaker 7: I'm literally asking myself is this adding value to the growth,
5:05
Speaker 7: because that's.
5:05
Speaker 3: What my job is is to grow, to grow the.
5:08
Speaker 7: Business is this going to add value to the to
5:11
Speaker 7: the product or am I stepping into my micromanaging And
5:16
Speaker 7: that's what I've got to step away from that, that
5:20
Speaker 7: micromanagement area and just let other people do their jobs
5:23
Speaker 7: and trust in them and delegate and them the responsibility
5:28
Speaker 7: to do it.
5:28
Speaker 3: So we are getting there.
5:30
Speaker 7: And that's something we're instilling from the start this week.
5:34
Speaker 7: But we've really only we opened our head office on
5:36
Speaker 7: the seventeenth of.
5:38
Speaker 3: SEPTEMBERUS so oh sorry, August.
5:42
Speaker 7: So very young in terms of a head office and
5:46
Speaker 7: our stuff being under the one roof.
5:48
Speaker 3: We have had staff, but this is the first time
5:49
Speaker 3: we're all now under the one roof.
5:52
Speaker 1: Do you know what I reckon? Congrats? By the way,
5:54
Speaker 1: I went and had a look at your HQ. Is
5:56
Speaker 1: it I should know? Is it Port Melbourne I went to?
5:58
Speaker 1: Or where's that that? I went to? South Melbourne? Fucking
6:01
Speaker 1: amazing HQ. Like all the production stuff where they do
6:05
Speaker 1: all the filming. You've got to be I'm not just
6:08
Speaker 1: like the point of this is not a promo for
6:10
Speaker 1: their business, by the way, everyone.
6:11
Speaker 4: It's just talk about.
6:12
Speaker 1: What I love about is someone who has an idea
6:15
Speaker 1: and then they turn the idea into a thing, like
6:18
Speaker 1: a small thing, and it grows into a bigger thing,
6:21
Speaker 1: and then other people come in and buy into the
6:22
Speaker 1: vision and the brand and they breathe life into it,
6:25
Speaker 1: and now they've got this fucking amazing, you know, flourishing
6:30
Speaker 1: enterprise that's all through Australia and growing and expanding. We'll
6:34
Speaker 1: talking about the business in a moment, but you know
6:37
Speaker 1: what I think, and this is very out of alignment
6:40
Speaker 1: with the warm, fuzzy, let's hold hands and sing kumbay
6:44
Speaker 1: our mindset that's pervading twenty twenty four. I think in
6:48
Speaker 1: a way, when you're doing what you're doing for the
6:52
Speaker 1: stage you are at for the development of your business,
6:56
Speaker 1: you can't have balance, like fuck balance for a while.
7:00
Speaker 1: Like I think, like when I was growing Harpers, and
7:03
Speaker 1: you guys were involved in Harpers in the early days.
7:06
Speaker 1: But when the first Harpers, which was Hampton Street, I
7:09
Speaker 1: used to get there at.
7:09
Speaker 4: Four point thirty or five in the morning and leave
7:11
Speaker 4: at nine at night.
7:12
Speaker 1: Because I was a whole fucking company and I worked
7:16
Speaker 1: ridiculous hours and clean the toilets and vacuums your gym
7:19
Speaker 1: and fucking polish the mirrors, and there's a period of
7:23
Speaker 1: time where you just necessity dictates that for a while
7:30
Speaker 1: you need to be fully immersed and you having some
7:33
Speaker 1: downtime and a fucking massage and asleep, and it's you're
7:36
Speaker 1: probably not going to have it for a while, and
7:39
Speaker 1: that's just the price you paid for building something amazing,
7:43
Speaker 1: do you concur or totally totally?
7:47
Speaker 7: Well, we actually our head office actually has a spoke.
7:51
Speaker 7: We're very lucky our space up the top that we
7:53
Speaker 7: can actually stay at, so it's got to apartment up
7:56
Speaker 7: the top. So I actually left here at six forty
7:59
Speaker 7: five morning and have been absolutely flat out since then
8:04
Speaker 7: and just went from phone call and meeting to meeting
8:07
Speaker 7: to phone call, and then I literally got out of
8:09
Speaker 7: a meeting to come and do this with you. And
8:11
Speaker 7: I just sent a text to us seeing it's a
8:13
Speaker 7: massive day, but it's not going to finish anytime soon.
8:16
Speaker 3: So it'll be it just keeps going.
8:20
Speaker 7: And a lot of the times, especially especially the boys, will.
8:24
Speaker 3: Say, you know, stop emailing, you know.
8:26
Speaker 7: It's nighttime, watch a movie or something, and I'll say
8:29
Speaker 7: to them, I actually like this, I actually enjoy it.
8:32
Speaker 7: It's actually I save the bits of my day that
8:35
Speaker 7: I can do while I'm sitting on a couch, and
8:39
Speaker 7: I find more enjoyable for nighttime work. So that's sort
8:43
Speaker 7: of my downtime. But there are times where we go
8:47
Speaker 7: far out we need a break. It's just my brain is.
8:52
Speaker 1: And I think also, you know, the thing that we
8:57
Speaker 1: don't talk about. I talk about on the show a bit,
8:59
Speaker 1: but broadly, you don't talk about the impact that your
9:01
Speaker 1: work has. So we talk about work life balance. But
9:05
Speaker 1: I always say that if you are doing something that
9:07
Speaker 1: for the most part you love, then eighty hours a
9:11
Speaker 1: week is better for you than forty hours a week
9:13
Speaker 1: of something you fucking hate.
9:15
Speaker 5: Right.
9:16
Speaker 1: I'm not suggesting people work eighty hours a week, but
9:19
Speaker 1: I you know, when I came and saw you a
9:21
Speaker 1: new place the other day and I see you guys,
9:23
Speaker 1: just like how awesome this thing that you're building is,
9:27
Speaker 1: and how happy you both were and exhausted but happy.
9:31
Speaker 1: You go, yeah, this is I mean, you couldn't do
9:33
Speaker 1: this forever, but for a period of time, or as
9:37
Speaker 1: the Christians say, for a season.
9:40
Speaker 4: You know, then.
9:43
Speaker 1: It's true, that's what they say, that's what we say.
9:46
Speaker 1: I should say. Then you know, it's like that's what
9:51
Speaker 1: you do. You go, Look, I'm going to go nuts
9:53
Speaker 1: for a year or two or three. And I don't
9:57
Speaker 1: know anyone who's built something awesome who didn't do that
10:00
Speaker 1: at some stage.
10:02
Speaker 3: You have to. You have to.
10:04
Speaker 7: You have to completely envelop yourself by it and be
10:09
Speaker 7: totally immersed.
10:11
Speaker 3: It's the only way it can happen.
10:12
Speaker 7: It's the only way we can grow at the speed
10:14
Speaker 7: that we're growing and have control. Otherwise it would just
10:18
Speaker 7: be absolute chaos. So very rarely is their downtime. Well,
10:24
Speaker 7: I haven't been, as you know, we live in Country Victoria.
10:28
Speaker 7: Our head office is in Melbourne. I think I worked
10:31
Speaker 7: out what.
10:31
Speaker 3: Did I work out?
10:32
Speaker 4: Russ?
10:32
Speaker 7: I'd had three days at home in a house in
10:36
Speaker 7: Country Victoria in now nine weeks, I mean Melbourne.
10:39
Speaker 3: Russ is in Russ's in Caiabram.
10:41
Speaker 7: So yeah, yeah, So he says to me, Now he goes,
10:45
Speaker 7: you live in Melbourne and you visit?
10:47
Speaker 4: Yes, because I.
10:48
Speaker 7: Just have an opportunity to leave what we're doing at
10:52
Speaker 7: the moment, because there's just so much to do in
10:55
Speaker 7: so many people I need to connect with, and it's
10:58
Speaker 7: all great.
11:00
Speaker 1: I feel like you know, when you're doing something, when
11:03
Speaker 1: you're growing something, whatever the something is that you're growing
11:06
Speaker 1: and you're taking it from concept to practical reality to
11:09
Speaker 1: real world business to blah blah blah. Like in part,
11:14
Speaker 1: how well you can do that is about how well
11:17
Speaker 1: you can solve problems in real time. I feel like
11:21
Speaker 1: that business development is about high level problem solving, like
11:25
Speaker 1: eighteen hours a day.
11:28
Speaker 6: Yep, you're right, because the more humans you bring into
11:34
Speaker 6: the organization, and the bigger your organization becomes, just by
11:38
Speaker 6: the sheer size and the number of people that are involved,
11:40
Speaker 6: that brings in, as you say, more problems, more personalities,
11:44
Speaker 6: more conversations, more things to be aware of. And what
11:49
Speaker 6: Tara and I are doing, and she's alluded to it,
11:52
Speaker 6: is we're trying to put people in place of us
11:56
Speaker 6: to a degree and replicate our skill set with the
12:00
Speaker 6: people or bring other skills into the organization that we
12:03
Speaker 6: don't have.
12:05
Speaker 5: Because we can't sustain this pace the two of us.
12:08
Speaker 6: And so the difficult part is bringing the right people
12:11
Speaker 6: in at the right time, managing the.
12:15
Speaker 5: Sort of expense of that. There's a fiscal cost to that.
12:20
Speaker 6: You've got to pay for those people and manage that
12:23
Speaker 6: with the with the growth of your business, and that
12:26
Speaker 6: means managing the cash flow. And so yeah, there's a
12:30
Speaker 6: whole heap of considerations and that's where Tara finds herself.
12:34
Speaker 6: Now she has to look at the global picture of
12:38
Speaker 6: what we have to achieve and she has to put
12:41
Speaker 6: the right people in place and manage that growth, whilst
12:45
Speaker 6: I continue to kind of work at the coal face
12:48
Speaker 6: of new business and new franchisees. And I guess the
12:52
Speaker 6: end goal here for us is to is to almost
12:55
Speaker 6: make ourselves a little bit irrelevant, but that takes time.
12:59
Speaker 1: So how many for those people who don't know who
13:03
Speaker 1: the fuck Russ or Tara are Because we didn't really
13:05
Speaker 1: explain it upfront. I was kind of operating on the
13:07
Speaker 1: assumption that you've been on a few times and people
13:10
Speaker 1: might be familiar, which will be true, but also people
13:12
Speaker 1: won't be familiar. So the business is called at Pilates, Tara,
13:18
Speaker 1: can you give us a thirty second synopsis of what
13:21
Speaker 1: it is? And then I've got a couple of questions
13:23
Speaker 1: for you.
13:25
Speaker 7: So we are we're a plot to studio, so we're
13:28
Speaker 7: a former Plarty studio, but we're the only twenty four
13:31
Speaker 7: hour reformer Plarties franchise in Australia. So we started in
13:36
Speaker 7: twenty twenty two. We are franchising and we're they're just
13:40
Speaker 7: over twenty sites.
13:41
Speaker 3: We've got more little open up this year.
13:43
Speaker 7: But we are what we call a hybrid studio, so
13:45
Speaker 7: we're actually staffed. We can be staffed at South Melbourne.
13:48
Speaker 7: Here we're staffed up to twelve hours a day and
13:51
Speaker 7: non staffed for twelve So we actually have instructors on
13:54
Speaker 7: site that are there to help members. They you know,
13:58
Speaker 7: all the things a normal instructor would do, they're available
14:00
Speaker 7: to do that. But we have hundreds and hundreds of
14:03
Speaker 7: classes on our platform that we've grown and developed and
14:08
Speaker 7: brought instructors in from all around.
14:09
Speaker 3: Australia to record.
14:11
Speaker 7: So you can or the amendment can come in choose
14:13
Speaker 7: any class they want to do by any instructor that
14:16
Speaker 7: they want to choose to do, but they still have
14:19
Speaker 7: a physical instructor in the room is there to guide
14:21
Speaker 7: and help and you know.
14:24
Speaker 3: Just there to help them with anything that they might need.
14:27
Speaker 7: Or you can come after hours if you want to,
14:30
Speaker 7: and come at ten o'clock at night on a Sunday.
14:32
Speaker 3: If you want to.
14:32
Speaker 7: So it's convenience. It's also flexibility for people. But the
14:38
Speaker 7: other one for us is affordability. So we're a lot cheaper.
14:43
Speaker 7: We are per week what most people are per session,
14:46
Speaker 7: and that means it's because we can control so many
14:50
Speaker 7: variables and that's massive.
14:53
Speaker 1: So if I come in on a Sunday night at
14:55
Speaker 1: ten o'clock, I'm doing class and I'm using there's a
14:59
Speaker 1: screen on on each a former bed, and I picked
15:04
Speaker 1: my class from that. I put on headphones and then
15:06
Speaker 1: I go through that with you know, the teacher on
15:10
Speaker 1: the screen in front of me, and there's like a
15:12
Speaker 1: shitload of classes. But if I go in staffed hours,
15:15
Speaker 1: I do the same thing. But if I have any questions,
15:17
Speaker 1: there's someone there right feel like I'm doing it. I
15:20
Speaker 1: feel like I'm doing that. I'm not trying to everyone.
15:22
Speaker 1: I'm trying to explain the point of difference. Well, I
15:25
Speaker 1: love that there's like in a fucking in an ocean
15:31
Speaker 1: of fitness products, right, fitness programs and gyms and step
15:36
Speaker 1: into this and they're forty fucking seven that and BFT
15:40
Speaker 1: and you know, twenty four hour gyms and ladies gyms
15:44
Speaker 1: and old people gyms and mobile gyms, and it's amazing
15:49
Speaker 1: that you came up with something that hasn't been done.
15:53
Speaker 1: And then when you go, oh, by the way it's
15:56
Speaker 1: not forty bucks a class, it's forty bucks a week
15:59
Speaker 1: or whatever it is.
16:00
Speaker 4: How much is it's about that, isn't it?
16:01
Speaker 5: Yeah? Right?
16:02
Speaker 4: Which is?
16:03
Speaker 1: You know, it's what about the just from a business
16:07
Speaker 1: development point of view, So I really wanted this to
16:10
Speaker 1: be somewhat about you know, business development and for people
16:13
Speaker 1: who are thinking about building a business or a brand,
16:16
Speaker 1: but it a you know, a micro business or something
16:19
Speaker 1: that's going to turn into something a bit bigger. Is
16:23
Speaker 1: your biggest challenge? Maybe you can't answer this, but or
16:27
Speaker 1: maybe just thoughts on each managing the business development per se, structure,
16:35
Speaker 1: organization processes, or is it managing and finding and leading
16:41
Speaker 1: the people like the business stuff or the people's stuff
16:46
Speaker 1: or is it the same Russ?
16:50
Speaker 6: Initially Craig, it was the business stuff because we had
16:53
Speaker 6: to create a business that was going to break into
16:57
Speaker 6: the Australian market and actually find it its own place,
17:00
Speaker 6: find its own ecosystem.
17:03
Speaker 5: That was the initial part.
17:04
Speaker 6: That's more or less done now, that just needs a
17:07
Speaker 6: bit of tweaking now and ongoing.
17:10
Speaker 5: The overwhelming most important.
17:12
Speaker 6: Part of whether or not we're going to continue to
17:15
Speaker 6: succeed and grow and develop is going to be highly
17:19
Speaker 6: dependent on our ability to recruit and appoint the right
17:24
Speaker 6: franchisees and also have the right head office staff that
17:28
Speaker 6: will help us support those people.
17:30
Speaker 5: It's all about the people now.
17:32
Speaker 4: Yeah, right, yeah, that's interesting. Howie, did you want to
17:36
Speaker 4: add something?
17:37
Speaker 3: Yeah, I agree. I was going to say exactly the
17:39
Speaker 3: same thing where I said.
17:40
Speaker 7: At at the start, totally it was just all about
17:42
Speaker 7: the business and the processes. Now it's both. You've got
17:47
Speaker 7: the getting the right people in place, but the other
17:50
Speaker 7: thing that we're doing at the moment is trying to
17:53
Speaker 7: now take the development of the business. So we do
17:57
Speaker 7: a lot of sort of R and D and we're
17:59
Speaker 7: trying to stay ahead and say what's next, what's next
18:03
Speaker 7: all the time, So it's constantly looking at what the next.
18:08
Speaker 3: Iteration of the business is.
18:09
Speaker 7: You can't stay still, you know, adapt or die, and
18:12
Speaker 7: that's what the fitness industry is notoriously terrible at. We go, oh,
18:17
Speaker 7: we've made it and we've got our product, that's it.
18:20
Speaker 7: If we stand still, then there'll be five other franchises
18:25
Speaker 7: just like us.
18:26
Speaker 3: So we have to and push ahead and what's the
18:29
Speaker 3: next thing.
18:29
Speaker 7: And one of the things that we always say is
18:31
Speaker 7: we are a technology company.
18:34
Speaker 3: Underlying that's what we do.
18:36
Speaker 7: That's our main thing that we focus on is the
18:39
Speaker 7: use of technology. It Plarties is just our product that
18:43
Speaker 7: we're bringing to the market because it's a product we
18:49
Speaker 7: love and know and people want.
18:51
Speaker 3: But we try and make it as easy and.
18:54
Speaker 7: As fun and as new to people as we possibly can.
18:59
Speaker 7: So that's where a lot of our sort of that
19:01
Speaker 7: business side of it is more pushing forward rather than
19:05
Speaker 7: you know, still working on the processes.
19:07
Speaker 3: The processes are done now, it's like what's next for
19:09
Speaker 3: all the time?
19:12
Speaker 1: What have you learned in the last We'll start with you, Tara,
19:15
Speaker 1: while we've got you and rush you think, But in
19:17
Speaker 1: the last three years, what's one thing that you've learned.
19:20
Speaker 1: I mean, you've had businesses for most of your adult life, right,
19:23
Speaker 1: nearly all of it the same with you, Rusty. But
19:26
Speaker 1: what have you learned that you want to tell someone
19:29
Speaker 1: that's going to start a business or improve a current
19:32
Speaker 1: business something that you learned where you went, Fuck, I
19:36
Speaker 1: wish I knew that earlier, or I wish I'd done
19:38
Speaker 1: that differently, or that's just a good lesson for.
19:40
Speaker 4: Me to have.
19:42
Speaker 7: Yeah, the first thing I'd say is if you've wanted
19:45
Speaker 7: to start a business, you go, I've got a great idea,
19:47
Speaker 7: which people will say all the time to me.
19:49
Speaker 3: They'll go, I've got this idea.
19:51
Speaker 7: The first question is what's the point. What's your point
19:54
Speaker 7: of difference? Why you if it's the same thing but
19:57
Speaker 7: different colored walls, or the same thing and just six
20:00
Speaker 7: or fourmers instead of five, and forget it, you're just
20:04
Speaker 7: you're fighting, You're trying to have another piece in the
20:07
Speaker 7: same you're cutting the pie up into more pieces.
20:11
Speaker 3: So find that point of difference and why.
20:13
Speaker 7: People are going to want to come to you, Why,
20:16
Speaker 7: why you're compelling. Probably the next thing I would say
20:22
Speaker 7: is borrow as little as you can at the start,
20:26
Speaker 7: and that's that's just keeping keeping over slow. Do as
20:33
Speaker 7: go as hard and as long as you can without
20:35
Speaker 7: having to expand too much or spend too much money.
20:39
Speaker 3: At this you know too early.
20:43
Speaker 7: The other thing is if you've got if this is
20:45
Speaker 7: your if you've got a real understanding of what you're doing,
20:48
Speaker 7: trust yourself and don't take everyone.
20:51
Speaker 3: Else's opinions on board.
20:53
Speaker 7: And I think I wish that's something I could have
20:55
Speaker 7: told myself way back, because I know now there are
20:59
Speaker 7: certain things that I thought, thought I could have gone
21:02
Speaker 7: in a certain direction, but listen to too many people,
21:05
Speaker 7: and then you know, paralysis by analysis you start, you
21:09
Speaker 7: start taking everyone's opinions on board.
21:11
Speaker 1: So yeah, it's in business jargon they call that a
21:17
Speaker 1: usp unique selling proposition. That and how many how many
21:21
Speaker 1: would be speakers I've spoken to this week in fact,
21:24
Speaker 1: but how many would be speakers come to me or
21:27
Speaker 1: have come to me over the years, And they go basically,
21:31
Speaker 1: I want to do what you do, which is fine.
21:34
Speaker 1: I go, all right, Well, there's I don't know how
21:37
Speaker 1: many probably ten thousand professional speakers in Australia already who
21:41
Speaker 1: are ahead of you, who've got more skill, more experience,
21:44
Speaker 1: more understanding, more insight, more brand.
21:48
Speaker 5: You know.
21:48
Speaker 1: It's like so, and it's not that you can't do it,
21:52
Speaker 1: but if you're just going to be, as you said,
21:54
Speaker 1: you know, just another speaker, we're in a different fucking
21:57
Speaker 1: outfit doing the same thing, not as not as good
22:00
Speaker 1: as the people who are already doing it. So there's that,
22:04
Speaker 1: you know, And the same with personal training. I mean,
22:07
Speaker 1: back in the day when Harper's was a kind of
22:10
Speaker 1: a unicorn in the fitness landscape, like what the fuck
22:13
Speaker 1: is personal training. There's literally five personal training studios within
22:19
Speaker 1: eight hundred meters of my house, like five, you know,
22:24
Speaker 1: Like it's just if you want to, you know, if
22:26
Speaker 1: you want to open one, open one. But it wouldn't
22:28
Speaker 1: be my recommendation. If you're thinking about doing something, I
22:32
Speaker 1: probably wouldn't open a PT studio, Not these days. I'd
22:36
Speaker 1: if you want to be a PT, go and work
22:38
Speaker 1: in someone else's and let them pay the bills. But
22:41
Speaker 1: you know what about for you, Rusty, what's been a
22:44
Speaker 1: revelation or a light bulb for you in the last
22:46
Speaker 1: few years?
22:48
Speaker 2: Yeah?
22:48
Speaker 4: For me?
22:49
Speaker 6: For me, I think again, if I could go back
22:52
Speaker 6: and coach myself, I would say to myself, use the
22:57
Speaker 6: skills that you that you already have or that you
23:00
Speaker 6: good at, Like what's your natural inclination, and that's something
23:04
Speaker 6: that you should look to build a business in. If
23:06
Speaker 6: you're good with people and you like being around people,
23:10
Speaker 6: then do a business that's involved in service and customer
23:13
Speaker 6: service or something like that. But if you're not, if
23:15
Speaker 6: you're not good with people and that's not your strength,
23:18
Speaker 6: then don't work in that space because you're not going
23:20
Speaker 6: to be very good at it. If you don't enjoy
23:24
Speaker 6: numbers and technology. Then then don't try and start a
23:27
Speaker 6: business in that space. So what are your skills, what
23:29
Speaker 6: are you good at, what do you like to do,
23:33
Speaker 6: and and try and develop something in that area, because
23:35
Speaker 6: ultimately you've already got a head start probably on your competitors. Yeah,
23:41
Speaker 6: and the other thing I would say is don't don't
23:47
Speaker 6: don't try and grow too quickly, and you know, manage
23:52
Speaker 6: manage your growth. Be really get your business to the
23:55
Speaker 6: point where it's really good, it really stands out, it's
23:58
Speaker 6: really got that point of difference, and be a little
24:00
Speaker 6: bit content with that for a while before you try
24:03
Speaker 6: and escalate it, you know, to.
24:05
Speaker 5: The next big thing. Because because bigger, what.
24:09
Speaker 6: I've learned in the last few years is bigger does
24:12
Speaker 6: not always mean more profitable, because bigger also means more expenses,
24:17
Speaker 6: more money going out.
24:19
Speaker 4: That's so true, Tara.
24:21
Speaker 1: Do you think that people underestimate the physical, mental, emotional
24:27
Speaker 1: cost like they I think a lot of people go,
24:31
Speaker 1: oh fuck, it's so hard, Like what.
24:34
Speaker 4: Did you think? What did you think there was going
24:37
Speaker 4: to be?
24:38
Speaker 1: Like it is like this, you know this, You might
24:42
Speaker 1: get there, but you're going to fuck up part of
24:44
Speaker 1: your life for the next five years.
24:46
Speaker 4: Just know that going in, are you okay?
24:50
Speaker 1: You know, the whole fucking kicking back and weekends and
24:53
Speaker 1: like socializing for a period of time that might have
24:57
Speaker 1: to go out the window. Are you okay with that?
24:59
Speaker 1: And if you're not, then cool, that's also cool, but
25:02
Speaker 1: don't do this.
25:05
Speaker 3: Totally agree.
25:06
Speaker 7: I do remember the I want to answer that from
25:09
Speaker 7: two aspects. One is from our point of view, but
25:13
Speaker 7: also our franchisees who were coming on board and their
25:16
Speaker 7: start because they're starting their own business, they're just using
25:18
Speaker 7: our model and process. But I remember the time where
25:23
Speaker 7: I knew this was a critical point for us.
25:25
Speaker 3: It's going to grow and if this grows, I've got
25:28
Speaker 3: to go.
25:28
Speaker 7: Balls and all and put the amount of time, effort
25:31
Speaker 7: and energy in. And I really had to and sit
25:34
Speaker 7: down with Russ and go, are we ready?
25:36
Speaker 3: Do we want to do this? Can we go again?
25:38
Speaker 7: And we made that decision and said yes. And then
25:44
Speaker 7: but our growth, as Russ was saying, was pretty was
25:47
Speaker 7: pretty planned. And then we pulled the trigger on doing
25:51
Speaker 7: a head office, and we knew it was going to
25:52
Speaker 7: really take off from there. But again it was all
25:55
Speaker 7: controlled and we knew exactly what we were in for.
25:58
Speaker 7: When a new franchise e comes on board. A lot
26:00
Speaker 7: of times they love the idea. It is an ego,
26:04
Speaker 7: It can be an ego. Business people love the idea
26:06
Speaker 7: of it's like you said, having a PT center or
26:09
Speaker 7: having their own gym. They you know, they want to
26:11
Speaker 7: be able to say, this is my space. Look at
26:13
Speaker 7: it Isn't it beautiful? Looks great on Instagram, But it's
26:18
Speaker 7: not just about creating a beautiful space. It's actually got
26:22
Speaker 7: to work and they can create monsters we've had We've
26:25
Speaker 7: had studios that have opened with two hundred plus members.
26:28
Speaker 3: The day they open.
26:30
Speaker 7: So the day they open, they've got over two hundred
26:33
Speaker 7: people that are going to come into their studio that need.
26:35
Speaker 3: To be onboard.
26:36
Speaker 7: They need to know exactly how to use the tech
26:40
Speaker 7: they need. Everything needs to be perfect, and all of
26:42
Speaker 7: a sudden you can see them going oh shit, yeah,
26:47
Speaker 7: and we.
26:48
Speaker 3: Do a lot of prep them. It's a it's a
26:51
Speaker 3: big job.
26:52
Speaker 4: Yeah.
26:52
Speaker 1: I've got a weird question for you, Russ. Russ, Well,
26:57
Speaker 1: this is not the weird question.
26:58
Speaker 4: This is leading.
26:59
Speaker 1: I think think this is an interesting question for our listeners.
27:02
Speaker 1: What you did the first center open? The first at Pilarates,
27:06
Speaker 1: like of the you know, your current kind of stable.
27:10
Speaker 6: Of them early early twenty twenty one.
27:14
Speaker 1: Okay, so at Pilarates as a business, would you say
27:19
Speaker 1: that like it started in twenty twenty one or twenty twenty.
27:25
Speaker 6: No, the look we were with Tara was toying with
27:27
Speaker 6: the concept, probably in twenty seventeen eighteen. But the moment
27:33
Speaker 6: we actually made an existing face to face studio into
27:37
Speaker 6: an at Polarti studio and started making people use the
27:41
Speaker 6: platform to complete their class was early twenty twenty one.
27:47
Speaker 1: Okay, so we're going to say the genesis for at Pilarates,
27:49
Speaker 1: which is your company, twenty twenty one. How old were
27:52
Speaker 1: you then, Russ?
27:56
Speaker 5: Well, that's three, So I was fifty fifty three? Are
28:00
Speaker 5: you going on fifty four?
28:02
Speaker 4: So you were fifty four?
28:04
Speaker 5: Tara?
28:04
Speaker 4: How old were you at that time?
28:07
Speaker 7: Yeah, fifty two turning fifty three. Hence I said I
28:10
Speaker 7: needed to make that decision, do all what you know.
28:12
Speaker 1: But I think this is fucking amazing, right because you
28:15
Speaker 1: two are old as fuck, right, So you two are
28:18
Speaker 1: fucking t rexes, right, You're both fucking dinosaurs, you know.
28:25
Speaker 1: But this is encouraging because and I'm being silly, of course,
28:30
Speaker 1: because I'm older than both of you.
28:32
Speaker 4: So, Tara, you're what fifty five or six?
28:34
Speaker 3: Now? I just turned stop it, I just turned fifty four.
28:38
Speaker 4: Home fifty five? Well, I don't know. And Russy, what
28:41
Speaker 4: are you?
28:42
Speaker 5: I'll be you fifty seven in a month.
28:45
Speaker 1: Okay, So fifty five and fifty seven, give or take.
28:48
Speaker 1: And what I love is that you're both fucking heading
28:50
Speaker 1: towards sixty and this thing is just starting to flourish
28:55
Speaker 1: and grow. And and you might be like, I love
28:59
Speaker 1: this idea of not in an unrealistic, fucking delusional way,
29:04
Speaker 1: but this idea of getting better as we get older. Now,
29:08
Speaker 1: of course, there's an inevitability of cognitive decline eventually and
29:12
Speaker 1: physiological decline. Brough, I get all of that, right. I
29:15
Speaker 1: say to people all the time, you know, yeah, my
29:18
Speaker 1: shoulders are a bit fucked, and I have the odd
29:20
Speaker 1: blower back issue and I haven't had an erection since
29:23
Speaker 1: nineteen eighty nine. But but I often just kidding it
29:28
Speaker 1: was ninety two. But I often I always say to people, like.
29:32
Speaker 9: I truly feel like I'm I'm getting better, do you know?
29:37
Speaker 9: In like I feel like I'm better under pressure, I
29:41
Speaker 9: feel like I'm better at solving problems. I feel like
29:44
Speaker 9: I'm a better decision maker and leader, you know, And
29:48
Speaker 9: there are some things I'm probably not as good at,
29:50
Speaker 9: of course, bench press being up there and as previously
29:54
Speaker 9: discussed erections, but you know, like I feel there's a
29:58
Speaker 9: real I'm kidding everyone, Tift put a face in her hands,
30:02
Speaker 9: but there's a real kind of underestimation of what we
30:06
Speaker 9: can do, be create in our fifties and beyond.
30:09
Speaker 5: Right, Yeah, you're absolutely right.
30:12
Speaker 6: And the other thing that I have learnt, and I've
30:17
Speaker 6: watched Tara go through it as well, is because of
30:21
Speaker 6: the life experience that we both have going through, you know,
30:26
Speaker 6: all sorts of positive and negative and very uplifting and
30:31
Speaker 6: very traumatic experiences, especially Tara in the last couple of years.
30:35
Speaker 6: It's amazing how going through those processes gives you a
30:40
Speaker 6: very valuable thing called perspective. And what when someone comes
30:47
Speaker 6: to Tara with a major problem about their business or
30:51
Speaker 6: something in their workday, She'll just look at them and go, Okay, well,
30:56
Speaker 6: let's just look at the pluses and minus here, And
31:00
Speaker 6: within ten minutes she's managed to calm the situation and
31:05
Speaker 6: get this person looking at the problem in inverted commas
31:09
Speaker 6: in a completely different way because she's able to show
31:12
Speaker 6: them perspective.
31:14
Speaker 4: Yeah, Yeah, isn't it funny?
31:18
Speaker 1: Howie Tara Everyone I call Howie Tara Howie because that
31:22
Speaker 1: was her name before she met Young Russ, back when he.
31:25
Speaker 4: Was not a t Rex. How when we reframe things.
31:31
Speaker 1: I did a podcast that went up today today being Wednesday,
31:37
Speaker 1: called something like when Failure is not failure, And I
31:40
Speaker 1: was talking about this idea of how two people go
31:44
Speaker 1: for a run together. One of them wants to run
31:46
Speaker 1: sub fifty for ten k's and the other one wants
31:50
Speaker 1: to get somewhere in the ballpark of fifty five right
31:54
Speaker 1: or they start out the same and they end up
31:56
Speaker 1: both running fifty two minutes. So the person who wanted
31:59
Speaker 1: to run sub fifty is disappointed and pissed off and
32:01
Speaker 1: angry and frustrated and feels like a failure. And the
32:06
Speaker 1: person who hoped to get somewhere around fifty five and
32:08
Speaker 1: they've done fifty two the exact same time as the
32:11
Speaker 1: other dude or dude at they're happy as fuck, they
32:14
Speaker 1: feel like a winner. But they both did the same
32:17
Speaker 1: activity and got the same practical outcome fifty two minutes,
32:21
Speaker 1: Yet they each had a completely different perception and therefore experience, right,
32:27
Speaker 1: And I just think it's when you realize that and
32:30
Speaker 1: we're not saying there are no problems. Of course there
32:32
Speaker 1: are actual problems, but sometimes we turn a one out
32:36
Speaker 1: of ten into a fifteen out of ten because we're.
32:38
Speaker 4: Having a bad moment, you know.
32:41
Speaker 1: And then there are other people like you know, not
32:45
Speaker 1: that long ago, not that long ago, I spoke at
32:48
Speaker 1: your dad's funeral right now, that there aren't many harder
32:53
Speaker 1: days than that. So you get through that, and you go,
32:57
Speaker 1: I can do fucking anything like this is not hard.
33:01
Speaker 7: You know.
33:03
Speaker 1: It gives you a level of perspective that you can't
33:05
Speaker 1: have unless you go through shits sometimes or unless you
33:09
Speaker 1: really become very good at understanding the way that you
33:14
Speaker 1: are managing your own subjective reality.
33:20
Speaker 7: Yeah, there's nothing that replaces experience or experiences. I have
33:27
Speaker 7: to agree totally in terms of what you're saying about
33:30
Speaker 7: reframing and and I've got about five examples that run
33:35
Speaker 7: through my head immediately, just of different different studio owners
33:39
Speaker 7: that I've come into contact with and had to help
33:42
Speaker 7: through different processes that when I actually you know, they're
33:46
Speaker 7: in their mind, they've created a reality that doesn't exist
33:49
Speaker 7: based on.
33:49
Speaker 3: A problem that.
33:52
Speaker 7: Or might not happen, and to try and actually stay
33:55
Speaker 7: to them that it's a non issue because you break
33:59
Speaker 7: it or dan and you actually look at how successful
34:02
Speaker 7: they are and to show them do you know what
34:05
Speaker 7: you know this this studio is in the top three
34:08
Speaker 7: in the country.
34:09
Speaker 3: You know, you've got five thousand appointments a month, which
34:13
Speaker 3: is what some of them are doing.
34:15
Speaker 7: It's just crazy, and all of a sudden they go, Okay,
34:17
Speaker 7: it's not that bigger, it's not that bigger issue. But yeah,
34:24
Speaker 7: from a personal perspective, you're right. Twelve months later, I
34:29
Speaker 7: lost my brother and we came off the back of
34:33
Speaker 7: you know, fighting for our business through COVID and in
34:37
Speaker 7: amongst all of that, trying to grow a business and
34:41
Speaker 7: had two boys finishing year twelve and another one in
34:44
Speaker 7: university and it was just sheer bedlam, but we.
34:48
Speaker 3: Just pushed through. And now, as you said, everything's easy
34:52
Speaker 3: now because.
34:52
Speaker 1: It's all really shout out to my godson, your son,
34:56
Speaker 1: who is my godson, young Mitch, who graduated yes day
35:00
Speaker 1: as we record this, So yesterday was the seventeenth of September,
35:04
Speaker 1: graduated with a law degree and what a good boy,
35:10
Speaker 1: are you too. This is a bit of a left turn,
35:12
Speaker 1: but you must be super proud.
35:16
Speaker 3: Oh yeah, there was a tier or three?
35:19
Speaker 4: Was there?
35:20
Speaker 5: There was?
35:21
Speaker 3: There was, it was, and it was it was. I
35:23
Speaker 3: was proud of him.
35:24
Speaker 7: I'm proud of him for one getting into that course
35:27
Speaker 7: because that was a bloody great effort to stuck it out.
35:32
Speaker 7: He completed it, and he had two years of that
35:35
Speaker 7: course in lockdown. Yes, thirdly he graduated, but he also
35:43
Speaker 7: graduated with distinction.
35:44
Speaker 3: So he did just finish it.
35:48
Speaker 7: He finished it incredibly well and he's still continuing on.
35:53
Speaker 7: So now it's all about practicing and being admitted to
35:58
Speaker 7: the bar and everything he needs to.
36:00
Speaker 6: Do for that.
36:01
Speaker 3: So and he's all organized for that as well. So yeah,
36:05
Speaker 3: we are proud of proud of him. He deserves.
36:08
Speaker 7: He deserves every bit of acknowledgment he's got over the
36:10
Speaker 7: last couple of days.
36:12
Speaker 1: What about you, Captain emotionally intelligence, Did you break out
36:17
Speaker 1: a fucking hug Rusty? I mean, did you did you
36:20
Speaker 1: have to watch an online workshop or something? I mean,
36:24
Speaker 1: I reckon, I've hugged him more than you've hugged him.
36:26
Speaker 3: No, No, uh.
36:30
Speaker 4: Mitch, Look how fucking awkward he is.
36:37
Speaker 6: I'm very much in touch with my emotional capabilities these days,
36:42
Speaker 6: aren't I?
36:43
Speaker 5: Tara?
36:43
Speaker 1: Tara, Oh yeah, you're the fact, you're the high watermark
36:52
Speaker 1: for fucking emotional intelligence.
36:55
Speaker 4: Let's let's just get a poster view up on the internet.
36:59
Speaker 1: Well whine because I know you've got a busy day,
37:02
Speaker 1: but just quickly, so what are you currently sitting at, Tara?
37:06
Speaker 4: How many cents?
37:07
Speaker 3: Does twenty twenty? Rusty of twenty one.
37:12
Speaker 7: But we've got a few more opening up before the
37:14
Speaker 7: year's out, so it'll be sort of mid twenties.
37:18
Speaker 3: We were number twenty, which was head office. We've got
37:23
Speaker 3: some more. We've got Geelong opening up in on October five.
37:28
Speaker 7: We've got Southport on the Gold Coast in Queensland on
37:31
Speaker 7: October twelve, Kawana or.
37:33
Speaker 3: In sometimes posts posts in November, and then we're looking
37:39
Speaker 3: at Kai and Gladstone.
37:42
Speaker 7: Gosh, all sorts of You've got LOCATIOND South Australia.
37:47
Speaker 3: So there's a lot.
37:49
Speaker 7: There's a lot happening, and it's just this continual, continual
37:53
Speaker 7: process of looking after current and.
37:56
Speaker 3: Then moving forward with new. So yeah, it's exciting.
38:01
Speaker 4: Do you do you.
38:03
Speaker 1: Either of you can answer this, So I'll ask you russy,
38:06
Speaker 1: like when Harper's was growing, and you know, I had
38:10
Speaker 1: multiple centers and all of that stuff, and it was
38:12
Speaker 1: a different model, obviously not franchises, but we were pretty
38:15
Speaker 1: fucking busy. I was always looking for basically a mini me,
38:20
Speaker 1: you know, like I wanted to and you were one
38:22
Speaker 1: of them. Obviously have surpassed me now because I'm the
38:25
Speaker 1: one carrying your fucking wheelburw barrow full of money around,
38:28
Speaker 1: But you know, it's like you came in, Tara came
38:31
Speaker 1: in and and like, here are these people who are
38:34
Speaker 1: a bit younger than me and the talented the spot.
38:36
Speaker 1: I'm like, for me, it's like a relief to have
38:39
Speaker 1: people who are, you know, think a bit like me
38:42
Speaker 1: and can be trusted and responsible and care about the business.
38:48
Speaker 1: And do you do you keep an eye out for
38:51
Speaker 1: those people?
38:53
Speaker 5: Yeah?
38:53
Speaker 6: Absolutely, that has been That has been right at the
38:57
Speaker 6: top of our list since we decided that this business
38:59
Speaker 6: was going to grow into something quite significant. Tara has
39:03
Speaker 6: someone that is that she's basically training up to be
39:06
Speaker 6: a mini Tara, and I'm training up someone to be
39:09
Speaker 6: a mini Me. And then you know, Mitch has got
39:13
Speaker 6: his eye on a role in the organization as well,
39:16
Speaker 6: so you know what, I guess they call it succession planning.
39:21
Speaker 6: That is very important to what we do. And I think,
39:26
Speaker 6: I think my answer to that question is something I
39:29
Speaker 6: should have added to your other question earlier.
39:31
Speaker 5: What have I learned?
39:32
Speaker 6: I've learned that that we need to make sure that
39:36
Speaker 6: we surround ourselves with people that are more skilled, have
39:41
Speaker 6: different skills, and have more abilities and intelligence than what
39:46
Speaker 6: we do, because we're going to run out of you know,
39:49
Speaker 6: we're going to run out of ideas at some point
39:51
Speaker 6: or perhaps you know, people see things through a different lens,
39:56
Speaker 6: and we need those people around us because we can't
39:58
Speaker 6: think of everything we just and it's not healthy. It's
40:01
Speaker 6: not healthy for Tara and I to be constantly coming
40:05
Speaker 6: up with the direction.
40:06
Speaker 5: We need our team.
40:07
Speaker 6: We need our team to give us inspiration and ideas,
40:10
Speaker 6: which they are.
40:12
Speaker 4: Yeah, you're banned with only goes so far.
40:16
Speaker 1: We're going to wind up, how we Tara, I, you know,
40:21
Speaker 1: I think about you guys, the finish line, whether that's
40:24
Speaker 1: in a year or five years or ten years, and
40:25
Speaker 1: however you get, you know, however it ends up, whatever
40:28
Speaker 1: happens in terms of you know, selling it all eventually
40:32
Speaker 1: or I don't know. Obviously it's not a forever thing.
40:35
Speaker 1: But when I think about both of you, like, I
40:40
Speaker 1: just can't see either of you retired. I can't. I like,
40:45
Speaker 1: I know you don't want to do what you're doing
40:47
Speaker 1: at the rate that you're doing it forever. But it's
40:49
Speaker 1: like me, I'm like, no, fuck retirement. Do you know
40:51
Speaker 1: what happens to people when they retire. I've seen it's
40:54
Speaker 1: not fucking good, right, Retirement sucks the fatty. You know,
40:59
Speaker 1: I can't see either of you just sitting on the
41:02
Speaker 1: fucking veranda in Kaiabram. Just Russ just with his pocket
41:05
Speaker 1: knife and a piece of wood making a fucking pan flute,
41:08
Speaker 1: you know, or you just fucking knitting cardigans for the grandchildren.
41:15
Speaker 3: Like, yeah, I agree, I'm hopeless.
41:18
Speaker 7: I'll walk into I'll walk into somewhere and then pick
41:21
Speaker 7: out twenty things while I can make it better.
41:24
Speaker 9: Ye.
41:25
Speaker 3: Terrible, It's terrible.
41:28
Speaker 4: You'll probably always be doing something.
41:31
Speaker 7: Yeah, I like to travel, but we'll always be doing
41:34
Speaker 7: something always, all.
41:37
Speaker 1: Right, Russ, give the business quick plug? How people can
41:43
Speaker 1: find out more and access a center?
41:46
Speaker 4: Where do they go? Give us the quick spiel.
41:49
Speaker 5: Yeah, Look, we've got a very heavy presence on Instagram.
41:51
Speaker 6: But the best place is just go to our website
41:54
Speaker 6: because everything grows out of there. So at polaratesat Polarates
41:59
Speaker 6: dot duty is our website and if you go there,
42:02
Speaker 6: you can connect with any studio around Australia. You can
42:05
Speaker 6: connect with head office, you can connect with Tara and I.
42:08
Speaker 6: So go to our website and use that as the
42:10
Speaker 6: starting point and you'll find where you need to go
42:12
Speaker 6: from there.
42:14
Speaker 1: And if you mentioned my name you'll get a year free.
42:16
Speaker 1: So no, that's not true at all. Well say goodbye,
42:20
Speaker 1: fair Rusty, Tara, Tiffany and Cook. Thank you for having
42:24
Speaker 1: a chat once again on the You project.
42:26
Speaker 3: Thank you thanks for having us