Latest / Virtual GM - A Hotel Management Podcast
🎧 Episode 18: Smart Upsells Without Feeling Slimy
In this episode, Cody & Meagan tackle one of the trickiest parts of hospitality—upselling. When done poorly, upselling can feel pushy or “slimy” to guests, but when done right, it can enhance the guest experience and boost your revenue.
Cody & Meagan break down how to make upsells feel natural, helpful, and even welcome—so your guests feel cared for, not sold to.
🔹 Segment 1: What Makes an Upsell Feel Bad
Explore common pitfalls that turn upselling into an annoyance, and why guests reject offers that feel insincere or timed poorly.
🔹 Segment 2: The Helpful Human Approach
Learn how framing…
The skinny
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