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Latest / The Chief Customer Officer Podcast

EP029: Do You Actually Need Forward Deployed Engineers?

Forward deployed engineers are the new hotness—but Palantir's model was built for eight-figure deals with zero competition. Jay and Jeff break down what your team actually needs instead, from onboarding agents that cut a week off time-to-value to cataloging work your CS team shouldn't be doing.

KEY TAKEAWAYS

Think critically before copying Palantir: Their FDEs are deep AI engineers on eight-figure deals with no real competition—not relabeled CSMs or sales engineers.

Match the motion to the deal size: Eight-figure deals can afford dedicated FDEs. Everyone else should use engineering capacity…

The skinny

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