Keeping Employees Knowledgeable and Confident with Kerry Murphy

Banking On Business 2 · Jun 22, 2022 · 15m

Training your bank employees can sometimes feel like a never-ending task. When it comes to growing your training program, you want them to be knowledgeable and able to handle any customer situation, but you also don't want to overwhelm them with too much information at once.

In this 1st episode of Banking on Business, Grace Bruins is joined by Kerry Murphy, a Retail Training Officer at Horicon Bank. Tune in to this episode and hear about Kerry`s interesting background and how she trains an employee.

Highlights:

04:04 – My favorite thing is getting to know everyone that works here. Not only do…