Josh Combe- Podium- 3 Tips for Increasing Patient Engagement

The Nifty Thrifty Dentists · Oct 25, 2020 · 45m

NOTES

Many businesses believe their clients want to communicate via email, but, statistically, their preferred method is text

53% of businesses say they know their communication method is old fashion

Tips to increase patient engagement:

Tip 1: Make your landline textable- 80% of customers want to text

Use a single number for communication and post that number on multiple sites; customers want convenience

Tip 2: Recognize points in the patient experience where communication is required

Follow you process to see where you can improve that part of the experience

Tip 3: Simplify, track use, and…