Latest / Alan Weiss's The Uncomfortable Truth®

First Impressions
Why is it that I trust the doctor when he simply says, “You look healthy, don’t worry, you’re not sick”? The first 90 seconds of your speech will determine how closely people pay attention to you. Not if they pay attention, but to what degree. It’s the difference between them taking notes and asking questions on the one hand, and checking their email under the table on the other. That applies to what you write, your conversations, and what you record, as well. We tend to immediately make conscious or unconscious notes about peoples’ attire, table manners, language, sense of humor, attitude…
The skinny
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