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The Hidden Cost of Being Everyone's Favorite Boss · Salon Success Secrets — The podcast for salon owners who are done hustling harder and ready to break their revenue ceiling.

• 0:34
  SPEAKER_00: What if I told you the very reason your team loves working for you might be the reason your salon is not growing?
• 0:42
  SPEAKER_00: I know that's a little uncomfortable, right?
• 0:44
  SPEAKER_00: Because most of us didn't become salon owners because we dreamed of managing people, having difficult conversations, or enforcing policies.
• 0:54
  SPEAKER_00: You know, we wanted to build something special and we wanted to create a place where people felt supported, appreciated, and excited to come to work.
• 1:02
  SPEAKER_00: But somewhere along the way, a lot of us started believing that being a great leader meant making sure that everybody was happy.
• 1:11
  SPEAKER_00: And so we say yes when we should say no.
• 1:14
  SPEAKER_00: We make exceptions, we cover shifts, and we solve problems that aren't ours to solve.
• 1:21
  SPEAKER_00: And most important, we avoid conversations because we're afraid of upsetting someone or worse, losing them.
• 1:28
  SPEAKER_00: And before we know it, we build a salon where everyone is comfortable.
• 1:35
  SPEAKER_00: Except us.
• 1:36
  SPEAKER_00: Yeah.
• 1:37
  SPEAKER_01: Really?
• 1:38
  SPEAKER_01: Yeah, I love that, Jin.
• 1:40
  SPEAKER_02: Yeah, except us.
• 1:41
  SPEAKER_02: We were on the same wavelength, you know, because here's the part that I think is so interesting, Jin.
• 1:45
  SPEAKER_02: Most salon owners doing this have the very best intentions.
• 1:49
  SPEAKER_02: They love their people, they want to see them succeed.
• 1:52
  SPEAKER_02: But sometimes the way we're trying to help our team is the very thing keeping them from growing.
• 1:59
  SPEAKER_02: Because every time you step in and solve a problem, someone else is capable of solving, you're teaching them something.
• 2:07
  SPEAKER_02: You know, you're teaching them that when things get uncomfortable, they don't have to figure it out.
• 2:12
  SPEAKER_02: You'll figure it out for them.
• 2:15
  SPEAKER_00: Yeah.
• 2:15
  SPEAKER_00: And, you know, if you think about it, there's a cost to that, you know, a cost to your time, your profitability, your team's development.
• 2:23
  SPEAKER_00: And ultimately the freedom that you thought owning a business would give you.
• 2:27
  SPEAKER_00: You know, in fact, in chapter one in our book, Think and Get Rich as a Salon Owner, we actually unpack something that so many owners don't realize.
• 2:36
  SPEAKER_00: You know, the job that you were originally good at is not the same job that you're responsible for today.
• 2:44
  SPEAKER_02: And today, we're gonna challenge the belief that might be running your entire business without you even realizing it.
• 2:52
  SPEAKER_02: You know, we're gonna talk about the fear of losing your best people, the hidden cost of always being the answer, and why stepping away from the chair with was such a significant identity shift for me and for Jen, you know, and stay with us because before we finish, we're gonna give you one question you can start asking your team tomorrow.
• 3:16
  SPEAKER_02: It's simple, but it will change the way you lead.
• 3:19
  SPEAKER_02: Yeah.
• 3:20
  SPEAKER_00: Because if you think about it, there is a big difference between building a team that loves you and building a team that can lead without you.
• 3:27
  SPEAKER_00: You know, and that difference might be the very thing standing between the salon you have and and the salon you're trying to build.
• 3:35
  SPEAKER_02: Yeah, you know, and there is a hidden cost of being the answer to everything.
• 3:43
  SPEAKER_02: Because, you know, of course you want to be available to your team.
• 3:47
  SPEAKER_02: That's good, that's uh the right thing to do, but being responsible for every single answer is not a good thing for you or your team, you know, because when you become the decision maker for everything from, you know, scheduling to guest concerns to everyday operational questions, it can create a lot of chaos.
• 4:13
  SPEAKER_02: And, you know, many of these interruptions feel insignificant individually, and it's never somebody's annoying you when they're there, it's not their intention to do when they're doing it.
• 4:26
  SPEAKER_02: Um, but when you think about it, when you're doing all of those all the time, it really begins to compound.
• 4:35
  SPEAKER_02: And when you think about if you get like 15 questions per day, and they're all about let's say four minutes per interruption, that is five hours of questions in a week, you know, and you probably get way more than that in your first thing.
• 4:54
  SPEAKER_02: You're like 15, that's it.
• 4:57
  SPEAKER_02: Um, you know, and so to illustrate what the value of that looks like over time, you know, if your value is a hundred dollars in your company, that's five hundred dollars a week, that's twenty-six thousand dollars a year, you know.
• 5:13
  SPEAKER_02: So that's 20, 2002 hours times a hundred dollars, you know, that opportunity cost is huge.
• 5:24
  SPEAKER_02: And it's not an actual salon expense or documented loss.
• 5:30
  SPEAKER_02: It's just truly what's happening inside of your business.
• 5:33
  SPEAKER_02: And so you have to start to ask yourself, you know, what could you build with 260 hours back every year?
• 5:42
  SPEAKER_02: And this is just a conservative estimate, you guys.
• 5:46
  SPEAKER_00: Yeah, that's I mean, that's that's a great, brilliant question, Lindsay.
• 5:49
  SPEAKER_00: Is what what would you or what could you build with 260 hours back every year?
• 5:55
  SPEAKER_00: You know, because when you think about it, you're spending leadership hours solving problems that could be handled by someone else.
• 6:01
  SPEAKER_00: I've been there, I know I've experienced it myself, but your highest work isn't necessarily the work that you're most comfortable doing.
• 6:09
  SPEAKER_00: You know, there's a difference between doing the work, directing the work, and developing the people who can lead.
• 6:17
  SPEAKER_00: You know, if you're always doing the work with your that your team could do, when are you going to do the work only an owner can do?
• 6:25
  SPEAKER_00: That's how people feel like they get stuck, right?
• 6:27
  SPEAKER_00: Because they're so in the day today, they never can see that bigger vision.
• 6:31
  SPEAKER_00: Um, and we talk about that in the book.
• 6:33
  SPEAKER_00: We talk about, you know, motion and momentum.
• 6:35
  SPEAKER_00: And you can be so busy helping everyone all day.
• 6:39
  SPEAKER_00: And I think as salon owners, we're really good at that.
• 6:41
  SPEAKER_00: That's a really good strength for us.
• 6:43
  SPEAKER_00: You can be so busy helping, you know, everyone all day without actually moving the business forward.
• 6:49
  SPEAKER_02: Yeah.
• 6:50
  SPEAKER_02: And, you know, I think that when you stay in that motion constantly all the time and you're not actually moving the business forward, that's when like the biggest fear creeps up for people, you know, which I feel like one of the biggest fears as an owner in this industry is what if my best service provider or stylist leaves?
• 7:13
  SPEAKER_02: You know, like and you might be listening thinking, you know, that sounds great, but my top producer is different.
• 7:22
  SPEAKER_02: Like that's not something I'm actually worried about over here.
• 7:25
  SPEAKER_02: Um, or you know, I don't know that I'm ready to hold somebody accountable who is a super high producer on my team, or gosh, that person, they are responsible for so much revenue.
• 7:41
  SPEAKER_02: Um, we've heard oftentimes from salon owners people say things like, I can't afford to lose them.
• 7:49
  SPEAKER_02: You know, and this, these fears are legitimate fears, you know, losing a strong producer can be financially painful.
• 7:58
  SPEAKER_02: But, you know, what does it cost to have one set of standards for your strongest producer and another set for everybody else?
• 8:09
  SPEAKER_02: You know, what is that teaching the rest of the emerging top producers on your team or leaders on your team?
• 8:17
  SPEAKER_02: And how does it impact and affect the people who constantly and consistently follow your systems?
• 8:26
  SPEAKER_02: Because truly, when you think about it, like what does happen when a business becomes dependent on one person?
• 8:35
  SPEAKER_02: You know, Jen, I know you explore a great, like you tell a great story in um Thinking Get Rich as a salon owner.
• 8:44
  SPEAKER_02: Would you share a little bit about that?
• 8:46
  SPEAKER_02: Go through that.
• 8:48
  SPEAKER_00: Yeah.
• 8:49
  SPEAKER_00: So many years ago, um, we had um we had eight stylists, was it seven, seven stylists?
• 8:55
  SPEAKER_00: Yeah, seven stylists that left um over four months.
• 8:59
  SPEAKER_00: So, you know, if you look at that, and three or four of them were six-figure earners.
• 9:05
  SPEAKER_00: So they would take home six figures.
• 9:06
  SPEAKER_00: And so you you look at that, and that represented nearly almost uh eight hundred thousand dollars in annual service revenue.
• 9:14
  SPEAKER_00: And so I remember thinking, um, okay, wow, that's a lot of people.
• 9:20
  SPEAKER_00: What are we gonna do?
• 9:21
  SPEAKER_00: But it was like the most magical moment of of my career and of and for our business as well, because you know, that's it's an easy fear to have.
• 9:33
  SPEAKER_00: What if I train them and they leave, but what if you don't train them and they stay, right?
• 9:37
  SPEAKER_01: Yeah.
• 9:37
  SPEAKER_00: Um but so it really taught me um that building a business depended on the systems.
• 9:46
  SPEAKER_00: It depended on not a few people, it did not depend on those seven people because the most interesting part is when they left is we really dove in deep into how can we elevate our guest experience?
• 9:57
  SPEAKER_00: How can we, you know, um add into our guest journey?
• 10:01
  SPEAKER_00: What systems need to be restructured?
• 10:03
  SPEAKER_00: And I think it was four months later after they left, after all of them left, we had like our best month ever.
• 10:08
  SPEAKER_00: So we recovered the the$800,000 in no time.
• 10:14
  SPEAKER_00: And, you know, so I just share that with you that, you know, building a business, like I said, depending on those, those wrong things was depending on them was a big risk.
• 10:24
  SPEAKER_00: And the win from that is the systems are what truly set us free.
• 10:28
  SPEAKER_02: Yeah, you know, and I remember it it was just it wasn't that many years ago that that happened.
• 10:34
  SPEAKER_02: And how quickly you were able to turn that around was powerful.
• 10:39
  SPEAKER_02: And if you're thinking, gosh, how did she do that?
• 10:41
  SPEAKER_02: Um, read the book.
• 10:43
  SPEAKER_02: You'll learn more about it in there.
• 10:45
  SPEAKER_02: And you know, I think as a salon owner, it's an easy trap to fall into where you love the people that you work with, you know.
• 10:56
  SPEAKER_02: And I I remember one time holding on to somebody who she wasn't the very top producer by any means, but gosh, I'd seen her grow so much.
• 11:06
  SPEAKER_02: And you know, she just started eventually growing away from our standards and from the experience that we wanted to create.
• 11:14
  SPEAKER_02: And, you know, I think there's a lot of fear of what'll happen to them.
• 11:20
  SPEAKER_02: But the truth is, like, what is happening in your business?
• 11:23
  SPEAKER_02: What is happening for your guests?
• 11:26
  SPEAKER_02: Um, and you know, I think the reason this is so difficult often has less to do with the team members and more to do with how we see ourselves as owners.
• 11:42
  SPEAKER_02: And so, you know, there's a a big some big epiphanies that happen inside of the book.
• 11:49
  SPEAKER_02: But, you know, I think one of them that stood out for me too was transitioning out from behind the chair, you know.
• 11:57
  SPEAKER_02: I think a lot of salon owners that can be a dream in our industry.
• 12:01
  SPEAKER_02: Like, or maybe you're like, no, I'm gonna stand behind the chair until the day I die, they're gonna have to, you know, pull those chairs out of my hands.
• 12:09
  SPEAKER_02: And, you know, wherever you're at on that journey, that's fine.
• 12:12
  SPEAKER_02: But it like we talked about the math earlier, you know, there is some cost involved to you standing behind the chair to your team.
• 12:21
  SPEAKER_02: Um, and I think as a service provider, getting out from behind the chair, I knew that that was always a goal of mine.
• 12:29
  SPEAKER_02: I think um, you know, I grew up, both of my parents were entrepreneurs, and I knew eventually like I wanted to be able to grow into different areas eventually.
• 12:40
  SPEAKER_02: And so I knew that that would be an eventual thing.
• 12:43
  SPEAKER_02: And, you know, I think the one thing that I didn't expect to happen was um, well, first of all, I knew how limited I was working with a bunch of um team members and other salon owners and you know, helping people grow and their journey.
• 13:02
  SPEAKER_02: My my time was just stretched too thin.
• 13:05
  SPEAKER_02: I wasn't showing up in the way that I wanted to.
• 13:06
  SPEAKER_02: So I knew it was the gradual next step.
• 13:09
  SPEAKER_02: But, you know, I think what was interesting is like you get daily feedback from your guests.
• 13:14
  SPEAKER_02: Like they're like, Jen, I love you.
• 13:17
  SPEAKER_02: Like, did you eat lunch?
• 13:19
  SPEAKER_02: Did you go to the bathroom?
• 13:20
  SPEAKER_02: Like, buckle your seatbelt when you leave work today, you know, like they love you, they want to see you again because of the experience that you're creating for them.
• 13:28
  SPEAKER_02: And the transition, what's so interesting about it is that and listen, I have a wonderful team, but they don't always tell you how great it is.
• 13:40
  SPEAKER_02: Like, thank you for paying me, thank you for um, you know, the the new guests, new guests that you got the last couple of days.
• 13:48
  SPEAKER_02: Thank you for, you know, and it's not that they're not grateful, yeah.
• 13:53
  SPEAKER_02: They're wonderful people, they just never tell you that, like your guests do.
• 13:58
  SPEAKER_02: And so I think that your value changes, and honestly, it starts to become a bigger spiritual thing.
• 14:07
  SPEAKER_02: I think that that's one of the things that we walk through with salon owners, is like you really get a lot more crystal clear when you step out from behind the chair about what matters most.
• 14:18
  SPEAKER_02: And you know, I think about um, you know, there's so many different ways to coach people.
• 14:23
  SPEAKER_02: And when you really start to focus on the personal development side of things and growing the wonderful human beings that you get the opportunity to work for, that's a full-time job in itself.
• 14:35
  SPEAKER_02: And it's one of the highest values a business can can create.
• 14:40
  SPEAKER_02: And it you can't do that with the chaos of your guests and you know, like 50 things.
• 14:47
  SPEAKER_02: Like you have to really focus in on what matters most.
• 14:51
  SPEAKER_02: And, you know, if if you're thinking about stepping out from behind the chair, it's a great read to read the book.
• 14:59
  SPEAKER_02: Um, but it's also great to just think about like what is the value that I plan to um create for my team and really get crystal clear on that.
• 15:11
  SPEAKER_00: Yeah, Lindsay, I had the same experience when I stepped out from behind the chair.
• 15:14
  SPEAKER_00: Actually, I think I was lost.
• 15:16
  SPEAKER_00: I didn't know what to do for the first couple of weeks because like you and you come back from our day, like you worked.
• 15:22
  SPEAKER_00: Guests came in every 30 minutes, there was no finish time.
• 15:24
  SPEAKER_00: I mean, you made stuff happen.
• 15:26
  SPEAKER_00: So, you know, I when I think about that old identity, it's like you look at it and you say, Hey, I'm valuable because everyone needs me.
• 15:32
  SPEAKER_00: Look at me, I'm valuable, right?
• 15:34
  SPEAKER_00: But like as you step and transition into that new opportunity, that new identity, you know, your your story gets to change and it gets to become I'm valuable because I'm developing people who don't need me for everything.
• 15:45
  SPEAKER_00: And like just saying that, it just you can feel it in your gut.
• 15:49
  SPEAKER_00: You can feel it in your in your soul because it is so powerful.
• 15:53
  SPEAKER_00: So um I I love that.
• 15:55
  SPEAKER_00: So just wanted to share that.
• 15:57
  SPEAKER_02: Yeah, I love that too.
• 15:59
  SPEAKER_02: And you know, it it that really connects back to chapter five, which talks about um, you know, how that identity is quietly running your business when you're not aware of it.
• 16:10
  SPEAKER_02: And that's why changing your systems matters, not just changing them, but like changing how you see your responsibility as an owner.
• 16:22
  SPEAKER_02: That's what helps those systems last, you know, because the goal isn't to become less important to your business, it's to become important in a different way.
• 16:32
  SPEAKER_02: You know, it reminds me of like, you know, we can probably all think of a time where we've created something out of desperation.
• 16:39
  SPEAKER_01: And I remember I had this fun, little quirky co-stylist once upon a time, who, you know, told her what the dress code was.
• 16:51
  SPEAKER_02: She showed up the next day, not in dress code.
• 16:53
  SPEAKER_01: I was like, okay, so let me just tell her again, you know, and showed up the next day in totally different, but not dress code, you know.
• 17:02
  SPEAKER_01: And I was like, okay, so I guess we're gonna need to write this down.
• 17:07
  SPEAKER_01: That began the process of creating our first ever salon manual back in the day.
• 17:13
  SPEAKER_01: You know, I'm like, I don't even I don't even know what this is, but I'm gonna make one of these.
• 17:16
  SPEAKER_01: This was before you could use so many different tools, you know.
• 17:20
  SPEAKER_02: So we were like, okay, here's the dress code, okay, here's how you arrive, here's how you do all this, you know.
• 17:25
  SPEAKER_02: Um, but I think that this is just like oftentimes we think that we've created a standard just because we've said it out loud.
• 17:37
  SPEAKER_02: But when you actually install it into your business, you document the standard, you're teaching it, you're practicing it, you're following through.
• 17:48
  SPEAKER_02: Like it doesn't make the manual the powerful piece because it's just a document.
• 17:53
  SPEAKER_02: It's powerful because it makes the expectations clear and repeatable.
• 17:58
  SPEAKER_02: And, you know, I think that that's just one of the many things that you get the opportunity to work on when you're you don't have so much chaos going on in your mind.
• 18:09
  SPEAKER_00: Yeah, that's so true.
• 18:11
  SPEAKER_00: Um, and I think there's like when you think about all this that we've said, and we talk about this in the book as well, is the one question that changes how you lead.
• 18:19
  SPEAKER_00: And you're gonna be able to really relate to two of these identities as salon owners.
• 18:24
  SPEAKER_00: We usually rescue or we develop people, right?
• 18:28
  SPEAKER_00: And so when you think about being a rescuer, you know, every time someone brings you a problem, you have a choice.
• 18:34
  SPEAKER_00: Are you gonna step in and rescue them from the responsibility?
• 18:38
  SPEAKER_00: Or are you gonna step in and help develop their ability to handle that?
• 18:43
  SPEAKER_00: It just happened actually today.
• 18:45
  SPEAKER_00: You know, my uh director came in and she we had a uh a guest that needed some calling back.
• 18:50
  SPEAKER_00: She said, You want to call?
• 18:51
  SPEAKER_00: And I said, No, have you called yet?
• 18:52
  SPEAKER_00: And she said, No.
• 18:53
  SPEAKER_00: I said, perfect.
• 18:55
  SPEAKER_00: Well, if you need it, like if you need me, if you talk to her and still need a little bit more coaching, that's great.
• 19:02
  SPEAKER_00: But like I could have rescued and say, Oh, no worries, I got it, I'll call.
• 19:05
  SPEAKER_00: But that's what she gets to do every single day.
• 19:07
  SPEAKER_00: And so that's just a beautiful question to ask yourself is you know, um, are you rescuing?
• 19:13
  SPEAKER_00: Are you developing people?
• 19:14
  SPEAKER_00: Because when you develop people, the return on investment of that is so much bigger than you rescue.
• 19:20
  SPEAKER_00: And like I the home that I grew up in, I used to I learned to rescue everybody, like everyone, right?
• 19:26
  SPEAKER_00: And so it it when I started to see that difference, it really was so much more powerful, how much more impact it had on people when we develop them instead of rescue them.
• 19:36
  SPEAKER_00: And so, you know, just as somebody's come into you with I said, I think Lindsay said 15 questions a day.
• 19:42
  SPEAKER_00: I think probably for some of us it might be times four, times five.
• 19:45
  SPEAKER_00: I don't know, but you know, if somebody's come to you that question, you want to develop them, all you have to say is, Hey, Lindsay, walk me through how you think we should handle this.
• 19:53
  SPEAKER_00: Yeah, you know, and that's exactly what we did when we had that guest that needed a call back, you know.
• 19:59
  SPEAKER_00: You know, just you know, the rescue response, like, no worry, I'll take care of it.
• 20:03
  SPEAKER_00: The development sponsor, like, well, hey, walk me through this.
• 20:06
  SPEAKER_00: When you if you call her and you still need me, let me know.
• 20:08
  SPEAKER_00: And so it's not that we put everything and never handle anything, it's just that we want to truly be able to develop um our people.
• 20:17
  unknown: Yeah.
• 20:17
  SPEAKER_02: That is so good, Jen.
• 20:19
  SPEAKER_02: And that is such a powerful question.
• 20:23
  SPEAKER_02: Walk me through how you think we should handle this.
• 20:26
  SPEAKER_02: And you know, uh, one of the leaders on my team just shared um with some of the other leaders on our team that she got the opportunity to have a coaching conversation.
• 20:38
  SPEAKER_02: We had a new guest call back and realized, you know, uh, we were just slightly off on her color.
• 20:43
  SPEAKER_02: That was an easy adjustment, but we realized like we missed a few things in our guest journey.
• 20:50
  SPEAKER_02: And um, you know, so she had a great coaching conversation with this stylist, the beauty pro that originally did the service and just said, like, you know, walk me through what happened.
• 21:02
  SPEAKER_02: And um anyway, they ended up uncovering, like, yes, they missed the diagnosis step.
• 21:09
  SPEAKER_02: And, you know, well, she might have kind of missed the prescription step a little bit too.
• 21:15
  SPEAKER_02: And you know, we she said, you know, help me understand why this is happening.
• 21:19
  SPEAKER_02: And she said, Well, I don't have enough time.
• 21:22
  SPEAKER_02: And she was like, Great, what do you think we should do?
• 21:24
  SPEAKER_02: And and you know, I think oftentimes as leaders, we might take that as, oh, you don't have enough time.
• 21:30
  SPEAKER_02: Okay, perfect.
• 21:31
  SPEAKER_02: I understand.
• 21:31
  SPEAKER_02: Don't do it then.
• 21:32
  SPEAKER_02: No, she was like, they came to the conclusion that she just she needs 15 additional minutes right now.
• 21:37
  SPEAKER_02: She's newer in our company.
• 21:39
  SPEAKER_02: That's okay.
• 21:40
  SPEAKER_02: We want to build this the right way.
• 21:42
  SPEAKER_02: We're not trying to get somewhere really fast, we're trying to make it right so that then that will eventually lead us to get there faster and more effectively.
• 21:50
  SPEAKER_02: But man, it was so great.
• 21:53
  SPEAKER_02: She could have just walked in the conversation and said, Yeah, need more time, you gotta do this.
• 21:56
  SPEAKER_02: But like guiding people and like creating leaders on your team is one of the highest levels of value that you can create for your team.
• 22:10
  SPEAKER_02: And, you know, I think once you start to see that, your life changes.
• 22:15
  SPEAKER_02: Yeah.
• 22:15
  SPEAKER_00: And you know, this isn't about abandoning your team, just we don't just say don't ever give them any answers.
• 22:21
  SPEAKER_00: Um, you know, there's gonna be safety and serious complaints and legal issues, and you know, situations beyond someone's authority that still need that appropriate leadership and involvement.
• 22:30
  SPEAKER_00: You know, just but a great way to look at it is view your day one day.
• 22:34
  SPEAKER_00: Do some audits of it.
• 22:36
  SPEAKER_00: Are you when you have a situation come up, do you step into more of that rescuer role or to that developer role?
• 22:43
  SPEAKER_02: Yeah.
• 22:43
  SPEAKER_02: I want you to picture something.
• 22:46
  SPEAKER_02: You're on vacation, you're sitting by the pool, or maybe you're spending the day with your family, and you're not checking your phone every 10 minutes to see what's happening at the salon.
• 22:58
  SPEAKER_02: Your team knows what to do, your leaders are making great decisions, your salon guests are being taken care of really well.
• 23:07
  SPEAKER_02: And instead of coming back to a list of problems that only you can solve, you come back to a business that's continued moving forward without you.
• 23:16
  SPEAKER_02: And that's what we want every salon owner listening to experience.
• 23:22
  SPEAKER_02: Because the goal isn't to build a salon where everybody needs you, it's to build a salon where everybody can thrive, including you.
• 23:31
  SPEAKER_00: Yeah.
• 23:31
  SPEAKER_00: And so here's what we want you to understand.
• 23:33
  SPEAKER_00: You know, that kind of salon does not happen because you found the perfect team.
• 23:38
  SPEAKER_00: You know, it happens because like you became the kind of owner who knows how to build one.
• 23:44
  SPEAKER_00: And that's exactly why Lindsay and I wrote, Think and Get Rich as a Salon owner.
• 23:49
  SPEAKER_00: You know, we've both lived the hard lessons.
• 23:51
  SPEAKER_00: We're still salon owners to this day.
• 23:53
  SPEAKER_00: We've made the mistakes, we've had the uncomfortable conversations, we've experienced what happens when the business depends too much on us.
• 24:01
  SPEAKER_00: You know, we wanted to take everything or take um all those experiences and share what they taught us and give salon owners a different way to think about their business.
• 24:12
  SPEAKER_02: Because here's the thing: you can keep being the answer to every problem, you can keep working harder, making exceptions, and hoping someday that things will feel easier, or you can start building the kind of salon that doesn't require you to carry everything.
• 24:30
  SPEAKER_02: And that starts with changing the way you think about your role.
• 24:36
  SPEAKER_00: And if today's conversation sounded a little too familiar, we want to encourage you to get the book.
• 24:41
  SPEAKER_00: So go to think and get rich is a salonowner.com.
• 24:45
  SPEAKER_00: Again, that's think and get rich as a salonowner.com and get your copy of think and get rich as a salonowner.com.
• 24:51
  SPEAKER_00: I said that enough.
• 24:52
  SPEAKER_00: So there you guys, you should have it now.
• 24:53
  SPEAKER_00: Yeah.
• 24:54
  SPEAKER_00: And we go much deeper in the book.
• 24:55
  SPEAKER_00: We go much deeper on the identity shifts, the you know the systems and the decisions that help you stop operating like an overwhelmed service provider and start leading like a salon owner.
• 25:06
  SPEAKER_00: Because knowing that's that something needs to change is one thing, but having a map for how to change it is everything.
• 25:15
  unknown: Yeah.
• 25:15
  SPEAKER_02: And tomorrow when someone brings you a problem, remember that one question.
• 25:21
  SPEAKER_02: Walk me through how you think we should handle this.
• 25:23
  SPEAKER_02: It might feel like a small change, but those small moments are how you start building a team that can think, lead, and grow.
• 25:31
  SPEAKER_02: And that's when you start experiencing what ownership was supposed to feel like.
• 25:36
  SPEAKER_02: We'll see you next time on Salon Success Secrets.