Why Your Users Are About to Build Workarounds Around You / Mai-Ling Garcia / Episode #260
Are your customers tired of dealing with slow and broken systems? Discover what happens when everyday people start using powerful new tools to bypass your organization entirely.
For years, companies and public institutions have delivered bad services simply because users had no other choice. Today, the tide is turning. Civic technology expert Mai-Ling Garcia (Johns Hopkins, city government) joins the show to explain how accessible tech is empowering citizens and customers to build their own solutions. If your organization refuses to adapt, your users will simply route around you.
🎧 In This…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.