NEW - Nobody Expects Much Anymore. That's Exactly the Problem

Shane Hewitt and The Nightshift · Apr 9, 2026 · 9m

Above and beyond customer service has gotten so rare that when it happens, people put it on the internet and send a stranger a hundred thousand dollars. A pizza delivery driver. A missing Diet Coke. Twenty-six days to retirement. That's the whole story and it went everywhere.

Here's what the data actually says: three out of four people say a bad customer service interaction ruins their entire day. Not a moment of it. The day. And yet good service, the kind where someone asks what's wrong, or laughs when you spill your drink, or fills up your washer fluid without being asked, somehow feels…