Latest / New Books in Sociology
Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)
What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.