Latest / Outside the Box with Asendia USA: The International e-Commerce Podcast / 09: Global e-Commerce Shipping: Preparing for Peak Season

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09: Global e-Commerce Shipping: Preparing for Peak Season · Outside the Box with Asendia USA: The International e-Commerce Podcast

• 0:00
  Welcome
• 0:00
  to
• 0:00
  Outside
• 0:01
  the
• 0:01
  Box
• 0:01
  with
• 0:01
  Asendia
• 0:02
  USA,
• 0:03
  a
• 0:03
  podcast
• 0:04
  educating
• 0:04
  US
• 0:05
  based
• 0:05
  e
• 0:05
  tailers
• 0:05
  on
• 0:06
  international
• 0:06
  shipping
• 0:07
  topics
• 0:07
  and
• 0:07
  how
• 0:08
  they
• 0:08
  can
• 0:08
  expand
• 0:08
  their
• 0:09
  global
• 0:09
  e
• 0:09
  commerce
• 0:10
  footprint.
• 0:11
  Hello
• 0:11
  everybody,
• 0:11
  this
• 0:12
  is
• 0:12
  Nick
• 0:12
  Agnetti
• 0:13
  from
• 0:13
  Outside
• 0:14
  the
• 0:14
  Box
• 0:14
  with
• 0:15
  Asendia
• 0:15
  USA
• 0:16
  podcast.
• 0:16
  I've
• 0:16
  got
• 0:16
  my
• 0:17
  co
• 0:17
  host
• 0:17
  here,
• 0:18
  John
• 0:18
  Walsh.
• 0:18
  Hey
• 0:19
  buddy,
• 0:19
  how
• 0:19
  are
• 0:19
  you
• 0:19
  today?
• 0:20
  I'm
• 0:20
  doing
• 0:20
  well,
• 0:20
  thank
• 0:20
  you.
• 0:20
  How
• 0:21
  about
• 0:21
  yourself?
• 0:22
  Fantastic.
• 0:22
  Okay,
• 0:23
  great.
• 0:23
  All
• 0:23
  right.
• 0:24
  So
• 0:24
  guys,
• 0:24
  we're
• 0:24
  here
• 0:25
  today,
• 0:25
  episode
• 0:26
  9
• 0:26
  Woohoo,
• 0:27
  to
• 0:27
  talk
• 0:28
  about
• 0:28
  getting
• 0:28
  ready
• 0:29
  for
• 0:29
  peak
• 0:30
  shipping
• 0:30
  season.
• 0:31
  So
• 0:31
  whether
• 0:31
  you
• 0:32
  like
• 0:32
  it
• 0:32
  or
• 0:32
  not,
• 0:32
  it's
• 0:32
  here
• 0:33
  and
• 0:33
  you
• 0:34
  gotta
• 0:34
  be
• 0:34
  ready
• 0:34
  for
• 0:34
  it
• 0:35
  and
• 0:35
  we
• 0:35
  are
• 0:35
  here
• 0:36
  to
• 0:37
  help
• 0:37
  you
• 0:37
  with
• 0:37
  this.
• 0:37
  John,
• 0:37
  what's
• 0:38
  so
• 0:38
  funny?
• 0:39
  Peak
• 0:40
  is
• 0:40
  a
• 0:40
  long
• 0:41
  time
• 0:42
  now.
• 0:42
  Used
• 0:43
  to
• 0:43
  be
• 0:44
  four
• 0:44
  weeks,
• 0:45
  it's
• 0:45
  probably
• 0:47
  nine
• 0:47
  weeks.
• 0:48
  Starts
• 0:48
  in
• 0:48
  October
• 0:48
  now.
• 0:49
  Yeah,
• 0:49
  let's
• 0:49
  talk
• 0:49
  about
• 0:50
  that.
• 0:50
  I
• 0:50
  think
• 0:50
  a
• 0:50
  lot
• 0:50
  of
• 0:50
  it
• 0:51
  changed
• 0:51
  with
• 0:51
  the
• 0:51
  pandemic.
• 0:52
  Absolutely.
• 0:52
  I
• 0:53
  think
• 0:53
  a
• 0:53
  ton
• 0:53
  of
• 0:53
  it
• 0:54
  changed.
• 0:54
  It
• 0:55
  used
• 0:55
  to
• 0:55
  be
• 0:55
  such
• 0:55
  a
• 0:56
  concentrated.
• 0:57
  First
• 0:57
  of
• 0:57
  all,
• 0:57
  I'm
• 0:58
  just
• 0:58
  going
• 0:58
  to
• 0:58
  make
• 0:58
  a
• 0:58
  proclamation
• 0:59
  here
• 0:59
  on
• 0:59
  this
• 1:00
  podcast
• 1:00
  that
• 1:00
  whoever
• 1:01
  came
• 1:01
  up
• 1:01
  with
• 1:01
  putting
• 1:01
  Black
• 1:02
  Friday
• 1:02
  and
• 1:02
  Cyber
• 1:02
  Monday
• 1:03
  in
• 1:03
  between
• 1:03
  a
• 1:03
  weekend,
• 1:04
  I
• 1:04
  mean
• 1:05
  genius,
• 1:05
  but
• 1:05
  also
• 1:05
  horrible
• 1:06
  idea
• 1:06
  when
• 1:06
  it
• 1:06
  comes
• 1:07
  to
• 1:07
  logistics.
• 1:07
  Genius
• 1:08
  for
• 1:08
  sales,
• 1:08
  horrible
• 1:09
  for
• 1:09
  logistics.
• 1:10
  So
• 1:10
  I'm
• 1:10
  going
• 1:10
  to
• 1:10
  throw
• 1:10
  that
• 1:11
  out
• 1:11
  there.
• 1:11
  All
• 1:12
  right,
• 1:12
  that
• 1:12
  is
• 1:12
  a
• 1:12
  valid
• 1:13
  point
• 1:13
  because
• 1:14
  you
• 1:14
  can't
• 1:14
  catch
• 1:14
  up.
• 1:15
  No,
• 1:15
  there's
• 1:16
  no
• 1:16
  hope
• 1:17
  for
• 1:17
  that.
• 1:17
  What?
• 1:17
  So
• 1:17
  you
• 1:17
  got
• 1:17
  a
• 1:18
  holiday,
• 1:18
  right?
• 1:19
  So
• 1:19
  we
• 1:20
  got.
• 1:20
  Freight
• 1:20
  carriers
• 1:21
  just
• 1:21
  aren't
• 1:21
  picking
• 1:21
  up.
• 1:22
  Then
• 1:22
  you
• 1:22
  got
• 1:22
  Black
• 1:22
  Friday,
• 1:23
  they're
• 1:23
  probably
• 1:23
  still
• 1:24
  not
• 1:24
  picking
• 1:24
  up.
• 1:24
  Then
• 1:25
  Monday,
• 1:26
  that's
• 1:26
  when
• 1:26
  they're
• 1:27
  going
• 1:27
  to
• 1:27
  start
• 1:27
  picking
• 1:27
  up
• 1:27
  that
• 1:27
  volume.
• 1:28
  Then
• 1:28
  that's,
• 1:29
  then
• 1:29
  you've
• 1:29
  got,
• 1:29
  it's
• 1:30
  just,
• 1:30
  it's
• 1:30
  insane.
• 1:31
  Okay,
• 1:31
  so
• 1:32
  we're
• 1:32
  buzzing
• 1:33
  ahead,
• 1:33
  but
• 1:33
  no,
• 1:34
  you've
• 1:35
  got
• 1:35
  a
• 1:35
  wealth
• 1:35
  of
• 1:35
  experience
• 1:36
  in
• 1:36
  this
• 1:36
  industry
• 1:36
  and
• 1:38
  let's
• 1:38
  talk
• 1:38
  about
• 1:39
  helping
• 1:39
  our
• 1:39
  listeners
• 1:41
  be
• 1:41
  more
• 1:42
  sure
• 1:43
  prepared
• 1:44
  for
• 1:44
  the
• 1:44
  peak
• 1:44
  shipping
• 1:45
  season.
• 1:47
  Good
• 1:47
  segue.
• 1:49
  What,
• 1:50
  what
• 1:50
  had
• 1:50
  happened
• 1:50
  in
• 1:51
  the
• 1:51
  last
• 1:51
  probably
• 1:51
  five,
• 1:52
  ten
• 1:52
  years,
• 1:53
  but
• 1:53
  even
• 1:53
  before
• 1:53
  the
• 1:53
  pandemic,
• 1:54
  to
• 1:55
  your
• 1:55
  point,
• 1:55
  if
• 1:56
  you
• 1:56
  notice,
• 1:56
  there's
• 1:57
  a
• 1:57
  lot
• 1:57
  of
• 1:57
  years
• 1:57
  where
• 1:58
  Thanksgiving
• 1:58
  was
• 1:58
  very
• 1:58
  late
• 1:59
  in
• 1:59
  the
• 1:59
  month,
• 2:00
  in
• 2:00
  December,
• 2:00
  in
• 2:01
  November,
• 2:01
  and
• 2:02
  it
• 2:02
  rolls
• 2:02
  right
• 2:02
  into
• 2:03
  the
• 2:03
  first
• 2:03
  week.
• 2:03
  Oh
• 2:04
  yeah.
• 2:04
  But
• 2:04
  now
• 2:04
  what
• 2:05
  we're
• 2:05
  seeing
• 2:05
  is,
• 2:05
  and
• 2:06
  we
• 2:06
  talked
• 2:06
  about
• 2:07
  on
• 2:07
  a
• 2:07
  previous
• 2:07
  podcast
• 2:07
  about
• 2:08
  returns,
• 2:09
  January
• 2:10
  now
• 2:10
  has
• 2:10
  become
• 2:10
  the
• 2:10
  returns
• 2:11
  month.
• 2:11
  It's
• 2:12
  like
• 2:12
  that
• 2:12
  month
• 2:13
  is
• 2:13
  all
• 2:13
  returns.
• 2:14
  You
• 2:14
  can't,
• 2:15
  most
• 2:15
  clients
• 2:16
  won't
• 2:16
  even
• 2:16
  talk
• 2:16
  to
• 2:16
  you
• 2:17
  that
• 2:17
  whole
• 2:17
  month.
• 2:17
  So
• 2:17
  they,
• 2:18
  they
• 2:18
  get
• 2:18
  like
• 2:18
  one
• 2:18
  day,
• 2:19
  one
• 2:19
  week
• 2:19
  off
• 2:20
  and
• 2:20
  then
• 2:20
  right
• 2:20
  away
• 2:20
  they're
• 2:20
  back
• 2:21
  in
• 2:21
  return.
• 2:21
  So
• 2:22
  I
• 2:22
  think
• 2:22
  peak
• 2:23
  is
• 2:23
  really
• 2:23
  starts
• 2:23
  early
• 2:24
  October
• 2:24
  and
• 2:25
  ends
• 2:25
  In
• 2:25
  January
• 2:27
  pandemic.
• 2:28
  To
• 2:28
  your
• 2:28
  point,
• 2:28
  I
• 2:28
  think
• 2:28
  a
• 2:29
  lot
• 2:29
  of
• 2:29
  it
• 2:29
  had
• 2:29
  to
• 2:29
  do
• 2:29
  with
• 2:29
  inventory.
• 2:30
  So
• 2:30
  people
• 2:31
  start
• 2:31
  putting
• 2:31
  out
• 2:31
  these
• 2:32
  sales
• 2:32
  so
• 2:32
  early
• 2:33
  because
• 2:33
  they
• 2:33
  were
• 2:33
  afraid
• 2:33
  they're
• 2:34
  not
• 2:34
  going
• 2:34
  to
• 2:34
  get
• 2:34
  the
• 2:34
  sales.
• 2:35
  So
• 2:35
  now
• 2:35
  they're
• 2:36
  pumping
• 2:36
  stuff
• 2:36
  out
• 2:36
  in
• 2:37
  October.
• 2:37
  You
• 2:38
  don't
• 2:38
  catch
• 2:38
  your
• 2:38
  breath.
• 2:39
  You
• 2:39
  know
• 2:39
  you'll
• 2:40
  catch
• 2:40
  your
• 2:40
  breath,
• 2:40
  right?
• 2:43
  I
• 2:43
  also
• 2:43
  know
• 2:43
  in
• 2:44
  international
• 2:44
  you
• 2:44
  have.
• 2:45
  I
• 2:45
  know
• 2:46
  cutoff
• 2:46
  dates
• 2:46
  are
• 2:46
  a
• 2:46
  little
• 2:47
  different.
• 2:47
  National
• 2:48
  market,
• 2:48
  in
• 2:49
  domestic.
• 2:50
  But
• 2:50
  those
• 2:50
  cutoff
• 2:51
  dates
• 2:52
  had
• 2:53
  affected
• 2:53
  people's
• 2:54
  performance.
• 2:54
  They're
• 2:54
  worried
• 2:54
  they
• 2:55
  got
• 2:55
  to
• 2:55
  get
• 2:55
  it
• 2:55
  out
• 2:55
  because
• 2:55
  they
• 2:55
  don't
• 2:55
  want
• 2:56
  to
• 2:56
  pay
• 2:56
  higher
• 2:56
  costs.
• 2:57
  There's
• 2:57
  so
• 2:57
  many
• 2:58
  factors
• 2:58
  with
• 2:58
  peak.
• 2:59
  It's
• 2:59
  kind
• 2:59
  of
• 2:59
  crazy.
• 2:59
  But
• 3:00
  just
• 3:01
  to
• 3:01
  tell
• 3:01
  you
• 3:01
  I
• 3:01
  like
• 3:01
  the
• 3:02
  word
• 3:02
  peak
• 3:03
  and
• 3:03
  we
• 3:03
  can
• 3:03
  talk
• 3:03
  about
• 3:04
  it.
• 3:04
  The
• 3:05
  peak
• 3:05
  stands
• 3:05
  for
• 3:05
  planning
• 3:06
  for
• 3:06
  the
• 3:06
  P
• 3:07
  execution.
• 3:09
  Awake
• 3:09
  at
• 3:09
  night.
• 3:10
  Because
• 3:10
  when
• 3:10
  you
• 3:10
  talk
• 3:11
  to
• 3:11
  customers
• 3:12
  you
• 3:13
  about
• 3:13
  peak,
• 3:14
  every
• 3:14
  one
• 3:14
  of
• 3:14
  them
• 3:15
  has
• 3:15
  a
• 3:15
  different
• 3:15
  philosophy
• 3:16
  and
• 3:16
  what's
• 3:16
  keeping
• 3:16
  awake
• 3:17
  at
• 3:17
  night.
• 3:18
  Okay,
• 3:18
  to
• 3:18
  your
• 3:19
  point,
• 3:19
  is
• 3:20
  a
• 3:20
  carrier
• 3:20
  gonna
• 3:20
  show
• 3:20
  up?
• 3:21
  Are
• 3:21
  they
• 3:21
  gonna
• 3:21
  be
• 3:22
  consistent?
• 3:22
  Are
• 3:23
  they
• 3:23
  gonna
• 3:23
  be
• 3:23
  flexible?
• 3:24
  Are
• 3:24
  they
• 3:24
  gonna
• 3:25
  be
• 3:25
  able
• 3:25
  to
• 3:25
  handle
• 3:26
  my
• 3:26
  stuff
• 3:27
  every
• 3:27
  day?
• 3:28
  Do
• 3:28
  I
• 3:28
  have
• 3:29
  to
• 3:29
  worry
• 3:29
  about
• 3:29
  them?
• 3:29
  We're
• 3:29
  a
• 3:29
  true
• 3:30
  partner.
• 3:30
  That's.
• 3:31
  That
• 3:31
  one
• 3:31
  is
• 3:31
  crit.
• 3:32
  We
• 3:32
  gotta
• 3:32
  talk
• 3:32
  about
• 3:32
  that.
• 3:32
  And
• 3:33
  the
• 3:33
  last
• 3:33
  one
• 3:34
  is
• 3:34
  key
• 3:34
  dates
• 3:34
  and
• 3:34
  drops.
• 3:35
  Right.
• 3:36
  So
• 3:36
  drops,
• 3:37
  key
• 3:37
  dates
• 3:37
  of
• 3:38
  peak
• 3:38
  are.
• 3:38
  To
• 3:38
  your
• 3:39
  point,
• 3:39
  you
• 3:39
  got,
• 3:40
  what
• 3:40
  is
• 3:40
  it?
• 3:41
  Black
• 3:41
  Friday,
• 3:41
  Cyber
• 3:42
  Monday?
• 3:43
  Pick
• 3:43
  a
• 3:43
  day.
• 3:44
  Pick
• 3:44
  a
• 3:44
  day.
• 3:45
  They
• 3:45
  got
• 3:45
  a
• 3:45
  name
• 3:45
  for
• 3:45
  it
• 3:45
  and
• 3:46
  peak,
• 3:46
  right?
• 3:46
  Yeah,
• 3:47
  it's
• 3:47
  like
• 3:47
  I
• 3:48
  think
• 3:48
  the
• 3:48
  other
• 3:48
  day
• 3:48
  it
• 3:48
  was
• 3:48
  natural
• 3:49
  National
• 3:50
  Pretzel
• 3:50
  Day.
• 3:51
  It
• 3:51
  was
• 3:51
  awesome.
• 3:52
  I
• 3:52
  didn't
• 3:52
  get
• 3:52
  a
• 3:52
  pretzel.
• 3:53
  I
• 3:53
  forgot.
• 3:53
  You
• 3:54
  remember
• 3:54
  that
• 3:54
  it
• 3:54
  was
• 3:54
  the
• 3:54
  other
• 3:54
  way
• 3:55
  this
• 3:55
  week,
• 3:56
  so.
• 3:56
  No,
• 3:56
  just
• 3:56
  kidding.
• 3:57
  Philadelphia.
• 3:57
  Big
• 3:57
  on
• 3:58
  pretzels.
• 3:58
  Yeah.
• 3:59
  But
• 3:59
  I
• 3:59
  don't
• 3:59
  know.
• 4:00
  What
• 4:00
  are
• 4:00
  your
• 4:00
  thoughts?
• 4:00
  Because
• 4:01
  you
• 4:01
  know,
• 4:01
  your
• 4:01
  planning
• 4:02
  is
• 4:02
  a
• 4:02
  big.
• 4:02
  Those
• 4:03
  four
• 4:03
  things
• 4:03
  are
• 4:04
  really,
• 4:04
  if
• 4:04
  you
• 4:04
  talk
• 4:05
  to
• 4:05
  a,
• 4:05
  a
• 4:06
  decision
• 4:06
  maker,
• 4:06
  a
• 4:07
  supply
• 4:07
  chain,
• 4:07
  they're
• 4:07
  the
• 4:07
  things
• 4:08
  they're
• 4:08
  worried
• 4:08
  about.
• 4:08
  Okay,
• 4:09
  so
• 4:09
  we're.
• 4:09
  I'm
• 4:10
  not
• 4:10
  going
• 4:10
  to
• 4:10
  mention
• 4:10
  any
• 4:11
  other
• 4:11
  companies
• 4:12
  names.
• 4:13
  No,
• 4:13
  I'm
• 4:14
  not,
• 4:14
  I'm
• 4:14
  just.
• 4:14
  But
• 4:14
  these
• 4:15
  are
• 4:15
  realities.
• 4:15
  If
• 4:15
  you're
• 4:15
  in
• 4:16
  the
• 4:16
  industry,
• 4:16
  these
• 4:16
  are
• 4:17
  things
• 4:17
  that
• 4:17
  you
• 4:17
  have
• 4:17
  either
• 4:18
  experienced
• 4:18
  or
• 4:18
  at
• 4:19
  some
• 4:19
  point
• 4:19
  you
• 4:19
  may
• 4:19
  experience
• 4:20
  or
• 4:20
  somebody,
• 4:20
  you
• 4:21
  know,
• 4:21
  probably
• 4:21
  experienced
• 4:21
  them.
• 4:22
  But
• 4:22
  there
• 4:22
  are
• 4:23
  certain
• 4:23
  organizations
• 4:24
  where
• 4:24
  we've
• 4:24
  seen
• 4:24
  especially
• 4:25
  I
• 4:25
  think
• 4:25
  it
• 4:25
  was
• 4:25
  coming
• 4:26
  out
• 4:26
  of
• 4:26
  2022,
• 4:27
  maybe
• 4:27
  even
• 4:28
  2023.
• 4:28
  But
• 4:29
  like
• 4:29
  they
• 4:29
  just
• 4:30
  said,
• 4:30
  hey,
• 4:30
  we're
• 4:31
  not
• 4:31
  picking
• 4:31
  up
• 4:31
  anymore.
• 4:32
  You
• 4:32
  know
• 4:32
  what
• 4:32
  I
• 4:33
  mean?
• 4:33
  We're
• 4:33
  just,
• 4:33
  we're
• 4:33
  done
• 4:34
  taking
• 4:34
  volume
• 4:35
  and.
• 4:35
  Or
• 4:35
  they
• 4:36
  would
• 4:36
  tack
• 4:36
  on,
• 4:37
  you
• 4:37
  know,
• 4:37
  significant
• 4:37
  surcharges
• 4:38
  to
• 4:38
  be
• 4:38
  able
• 4:38
  to
• 4:38
  handle
• 4:39
  that
• 4:39
  volume.
• 4:39
  So,
• 4:40
  you
• 4:40
  know,
• 4:40
  if
• 4:40
  you
• 4:40
  will.
• 4:40
  Now,
• 4:41
  we
• 4:41
  mentioned
• 4:42
  this,
• 4:42
  I
• 4:42
  think
• 4:42
  probably
• 4:42
  in
• 4:42
  the
• 4:42
  very
• 4:43
  first
• 4:43
  podcast
• 4:43
  or
• 4:44
  maybe
• 4:44
  in
• 4:44
  the
• 4:44
  second
• 4:44
  one,
• 4:44
  we're
• 4:45
  in
• 4:45
  a,
• 4:45
  we're
• 4:45
  in
• 4:45
  a
• 4:45
  much
• 4:46
  softer
• 4:46
  market
• 4:46
  now.
• 4:46
  So
• 4:47
  things
• 4:47
  have
• 4:47
  changed
• 4:48
  there
• 4:48
  in
• 4:48
  terms
• 4:48
  of
• 4:48
  the
• 4:49
  tide
• 4:49
  has
• 4:49
  turned
• 4:49
  a
• 4:49
  little
• 4:50
  bit
• 4:50
  in
• 4:50
  terms
• 4:50
  of
• 4:50
  a
• 4:50
  shipper's
• 4:51
  market
• 4:51
  versus
• 4:51
  a,
• 4:52
  versus
• 4:53
  a
• 4:53
  seller's
• 4:53
  market.
• 4:54
  That's,
• 4:55
  that's
• 4:55
  fair
• 4:55
  and
• 4:55
  all
• 4:55
  that.
• 4:55
  But
• 4:56
  these
• 4:56
  things
• 4:56
  still
• 4:56
  happen
• 4:57
  though,
• 4:57
  out
• 4:57
  there,
• 4:57
  folks.
• 4:57
  I
• 4:58
  mean,
• 4:58
  these
• 4:58
  are
• 4:58
  things
• 4:58
  where
• 4:59
  we're
• 4:59
  still
• 4:59
  getting,
• 4:59
  we're
• 5:00
  still
• 5:00
  seeing
• 5:00
  notification
• 5:01
  in
• 5:01
  the
• 5:02
  industry
• 5:02
  that,
• 5:02
  hey,
• 5:03
  you
• 5:03
  know,
• 5:03
  certain
• 5:04
  carriers
• 5:04
  are
• 5:04
  not
• 5:04
  accepting
• 5:05
  any
• 5:05
  more
• 5:05
  volume
• 5:05
  or
• 5:06
  if
• 5:06
  you
• 5:06
  don't
• 5:06
  give
• 5:06
  us
• 5:06
  volume
• 5:07
  commitments,
• 5:07
  we
• 5:07
  just,
• 5:07
  we
• 5:08
  can't
• 5:08
  take
• 5:08
  a
• 5:08
  chance
• 5:08
  on
• 5:08
  you
• 5:08
  type
• 5:09
  of
• 5:09
  thing.
• 5:09
  Which
• 5:09
  is,
• 5:10
  which
• 5:10
  is
• 5:11
  kind
• 5:11
  of
• 5:11
  wild,
• 5:11
  right?
• 5:11
  Because
• 5:12
  again,
• 5:12
  we've
• 5:12
  got
• 5:13
  this,
• 5:13
  let's
• 5:13
  call
• 5:14
  it
• 5:14
  a
• 5:14
  six
• 5:15
  week
• 5:15
  period
• 5:15
  of
• 5:15
  absolute
• 5:16
  insanity.
• 5:19
  And
• 5:19
  that,
• 5:19
  man,
• 5:20
  that
• 5:20
  just
• 5:20
  fired
• 5:20
  me
• 5:20
  up
• 5:21
  thinking
• 5:21
  about
• 5:21
  that.
• 5:21
  Just
• 5:21
  because
• 5:22
  I
• 5:22
  feel,
• 5:22
  you
• 5:22
  know,
• 5:23
  you
• 5:23
  hear
• 5:23
  about
• 5:23
  it
• 5:23
  and
• 5:23
  it's
• 5:24
  kind
• 5:24
  of,
• 5:24
  I've
• 5:24
  never
• 5:25
  once
• 5:25
  ever
• 5:26
  told
• 5:26
  a
• 5:26
  client
• 5:26
  like,
• 5:26
  hey,
• 5:27
  you
• 5:27
  can't
• 5:27
  ship
• 5:27
  me
• 5:27
  any
• 5:27
  material.
• 5:29
  Disclaimer
• 5:29
  for
• 5:29
  anybody
• 5:30
  out
• 5:30
  there.
• 5:30
  If
• 5:30
  you
• 5:30
  want
• 5:30
  to
• 5:30
  send
• 5:31
  me
• 5:31
  some
• 5:31
  stuff
• 5:31
  to
• 5:31
  process,
• 5:32
  I'm
• 5:32
  going
• 5:32
  to
• 5:32
  process
• 5:32
  it.
• 5:33
  Okay.
• 5:33
  So
• 5:33
  I'm
• 5:34
  just
• 5:34
  throwing
• 5:34
  that.
• 5:34
  Right.
• 5:35
  But
• 5:35
  anyway,
• 5:36
  just
• 5:37
  a
• 5:37
  couple
• 5:38
  of
• 5:38
  observations.
• 5:39
  Planning
• 5:40
  used
• 5:40
  to
• 5:40
  start
• 5:41
  October.
• 5:43
  Now
• 5:43
  you
• 5:43
  get
• 5:44
  customers
• 5:44
  want
• 5:44
  to
• 5:45
  start
• 5:45
  talking
• 5:45
  in
• 5:45
  August
• 5:46
  because
• 5:46
  they
• 5:46
  got
• 5:47
  to
• 5:47
  be
• 5:47
  ready
• 5:47
  for
• 5:47
  October.
• 5:48
  So,
• 5:48
  you
• 5:49
  know,
• 5:49
  just
• 5:50
  work
• 5:50
  with
• 5:50
  our
• 5:50
  clients
• 5:51
  and
• 5:51
  anybody
• 5:51
  listening
• 5:51
  out
• 5:52
  there,
• 5:52
  you
• 5:52
  know,
• 5:53
  really
• 5:53
  got
• 5:53
  to
• 5:53
  start
• 5:53
  thinking
• 5:53
  about
• 5:54
  a
• 5:54
  late
• 5:54
  summer,
• 5:55
  about
• 5:55
  peak
• 5:56
  for
• 5:56
  sure.
• 5:56
  And
• 5:57
  I.
• 5:57
  And
• 5:57
  well,
• 5:57
  let's
• 5:58
  add
• 5:58
  a
• 5:58
  layer
• 5:58
  of
• 5:59
  complexity
• 5:59
  to
• 5:59
  that.
• 6:00
  Yep.
• 6:00
  We've
• 6:00
  seen
• 6:00
  in
• 6:00
  the
• 6:01
  last.
• 6:01
  And
• 6:01
  again
• 6:01
  we're
• 6:01
  going
• 6:02
  to
• 6:02
  talk
• 6:02
  about.
• 6:02
  We've
• 6:02
  all
• 6:02
  experienced
• 6:03
  this
• 6:03
  pandemic.
• 6:04
  One
• 6:05
  thing
• 6:05
  that's
• 6:05
  become
• 6:06
  really
• 6:06
  scarce
• 6:07
  is
• 6:08
  developer
• 6:08
  resources.
• 6:09
  So
• 6:10
  if
• 6:10
  you're
• 6:10
  thinking
• 6:11
  about
• 6:11
  diversifying
• 6:12
  your
• 6:12
  shipping
• 6:12
  carrier,
• 6:13
  you
• 6:13
  know,
• 6:13
  portfolio,
• 6:14
  you
• 6:15
  had
• 6:15
  better
• 6:15
  have
• 6:15
  that
• 6:16
  done
• 6:16
  by
• 6:17
  the
• 6:17
  beginning
• 6:17
  of
• 6:17
  August,
• 6:18
  especially
• 6:19
  if
• 6:19
  you're
• 6:19
  a
• 6:19
  major
• 6:19
  volume
• 6:20
  carrier,
• 6:20
  whether
• 6:20
  it's
• 6:20
  international,
• 6:21
  domestic,
• 6:22
  because
• 6:23
  it's
• 6:24
  probably
• 6:24
  not
• 6:24
  a
• 6:24
  great
• 6:24
  idea
• 6:24
  to
• 6:25
  go
• 6:25
  into
• 6:25
  testing
• 6:26
  at
• 6:26
  the
• 6:26
  end
• 6:26
  of
• 6:26
  September.
• 6:28
  So
• 6:29
  it's
• 6:29
  very
• 6:30
  important
• 6:30
  to
• 6:30
  make
• 6:30
  sure
• 6:31
  that
• 6:31
  you
• 6:31
  have
• 6:31
  all
• 6:31
  the
• 6:32
  integrations
• 6:32
  done,
• 6:33
  API
• 6:33
  things,
• 6:34
  whatever
• 6:34
  it
• 6:34
  might
• 6:35
  be.
• 6:36
  Excuse
• 6:37
  me,
• 6:37
  producer
• 6:37
  Charvan,
• 6:38
  what
• 6:38
  are
• 6:38
  you
• 6:38
  doing
• 6:38
  with
• 6:38
  my
• 6:38
  volume?
• 6:40
  I'm
• 6:40
  just
• 6:40
  turning
• 6:40
  it.
• 6:41
  Okay.
• 6:41
  All
• 6:41
  right,
• 6:41
  sorry
• 6:42
  it
• 6:42
  got
• 6:42
  weird
• 6:42
  there.
• 6:43
  You
• 6:43
  can
• 6:43
  cut
• 6:43
  that
• 6:43
  out.
• 6:44
  But
• 6:47
  it's
• 6:47
  weird,
• 6:47
  right?
• 6:48
  It
• 6:48
  was
• 6:48
  a
• 6:48
  little
• 6:48
  different.
• 6:49
  It
• 6:49
  was
• 6:49
  weird.
• 6:49
  Okay,
• 6:50
  so
• 6:50
  we
• 6:50
  gotta
• 6:50
  roll
• 6:50
  with
• 6:51
  it
• 6:51
  then.
• 6:51
  We're
• 6:51
  rolling.
• 6:56
  You
• 6:56
  take
• 6:56
  over
• 6:57
  for
• 6:57
  a
• 6:57
  second.
• 6:57
  Where
• 6:57
  was
• 6:57
  I?
• 6:58
  That
• 6:58
  messed
• 6:58
  me
• 6:58
  up.
• 6:59
  No
• 6:59
  worries.
• 6:59
  You
• 7:00
  were
• 7:00
  on
• 7:00
  a
• 7:00
  hot
• 7:00
  streak.
• 7:01
  The
• 7:01
  other
• 7:02
  thing
• 7:02
  was
• 7:04
  customers
• 7:05
  need
• 7:05
  to
• 7:05
  be.
• 7:07
  I
• 7:07
  think
• 7:07
  we
• 7:07
  were
• 7:07
  talking
• 7:07
  about
• 7:08
  transparency
• 7:08
  last
• 7:09
  time,
• 7:09
  last
• 7:09
  call.
• 7:10
  You
• 7:11
  gotta
• 7:11
  have
• 7:11
  weekly
• 7:12
  or
• 7:12
  bi
• 7:12
  weekly
• 7:13
  touch
• 7:13
  points
• 7:13
  with
• 7:13
  clients
• 7:14
  as
• 7:14
  they
• 7:14
  move
• 7:15
  into
• 7:15
  peak
• 7:16
  because
• 7:16
  if
• 7:16
  you
• 7:16
  don't,
• 7:17
  their
• 7:17
  plans
• 7:17
  change
• 7:18
  dramatically.
• 7:19
  The
• 7:19
  people
• 7:19
  that
• 7:19
  we
• 7:19
  deal
• 7:20
  with
• 7:20
  traditionally
• 7:20
  are
• 7:20
  what
• 7:21
  transportation,
• 7:22
  supply
• 7:22
  chain,
• 7:23
  they
• 7:23
  don't,
• 7:24
  they
• 7:24
  don't
• 7:24
  manage
• 7:25
  the
• 7:25
  marketing
• 7:25
  budget,
• 7:25
  they
• 7:25
  don't
• 7:26
  manage
• 7:26
  the
• 7:26
  sales
• 7:26
  budget
• 7:26
  or
• 7:27
  whatever
• 7:27
  they're,
• 7:27
  they're
• 7:27
  promoting.
• 7:28
  They.
• 7:29
  We
• 7:29
  have
• 7:29
  to
• 7:29
  be
• 7:29
  up
• 7:30
  on
• 7:30
  that
• 7:30
  to
• 7:30
  make
• 7:30
  sure
• 7:30
  we're
• 7:31
  doing
• 7:31
  the
• 7:31
  best
• 7:31
  we
• 7:32
  can
• 7:32
  for
• 7:32
  them
• 7:32
  to
• 7:32
  handle
• 7:33
  surges.
• 7:34
  Like
• 7:34
  I
• 7:34
  know
• 7:34
  you,
• 7:35
  you
• 7:35
  know
• 7:35
  the
• 7:35
  sub
• 7:35
  box
• 7:37
  box
• 7:37
  industry
• 7:37
  very
• 7:38
  well.
• 7:38
  That's
• 7:38
  an
• 7:39
  example.
• 7:39
  When
• 7:39
  you
• 7:39
  get
• 7:39
  into
• 7:40
  peak
• 7:40
  season,
• 7:41
  they're
• 7:41
  not
• 7:42
  their
• 7:43
  custom,
• 7:43
  that
• 7:44
  volume
• 7:44
  is
• 7:44
  heavy,
• 7:45
  but
• 7:45
  you
• 7:45
  also
• 7:46
  got
• 7:46
  other
• 7:46
  people's
• 7:46
  heavy
• 7:47
  volume.
• 7:47
  So
• 7:47
  you
• 7:47
  got
• 7:47
  to
• 7:47
  make
• 7:48
  sure
• 7:48
  that
• 7:48
  you're
• 7:49
  communicating
• 7:49
  with
• 7:49
  that
• 7:50
  type
• 7:50
  of
• 7:50
  client
• 7:50
  to
• 7:50
  make
• 7:51
  sure
• 7:51
  that
• 7:51
  they're,
• 7:52
  they're
• 7:52
  being
• 7:52
  covered.
• 7:52
  Did
• 7:53
  they
• 7:53
  change
• 7:53
  anything?
• 7:53
  Because
• 7:54
  in
• 7:54
  my
• 7:54
  experience
• 7:55
  they
• 7:55
  had
• 7:55
  maybe
• 7:55
  a.
• 7:55
  Change
• 7:56
  their
• 7:56
  cadence
• 7:56
  a
• 7:56
  little
• 7:56
  bit.
• 7:56
  Maybe
• 7:57
  they
• 7:57
  moved
• 7:57
  it
• 7:57
  back
• 7:57
  a
• 7:57
  week.
• 7:58
  Maybe
• 7:58
  they
• 7:58
  did
• 7:58
  this
• 7:59
  flexibility
• 8:00
  so
• 8:00
  they
• 8:00
  get
• 8:00
  the
• 8:00
  best
• 8:01
  experience
• 8:01
  too
• 8:02
  that
• 8:02
  they
• 8:02
  deserve.
• 8:02
  Right.
• 8:02
  Because
• 8:03
  it's
• 8:03
  a
• 8:03
  good
• 8:03
  point.
• 8:04
  Instead
• 8:04
  of,
• 8:04
  let's
• 8:04
  say
• 8:04
  if
• 8:04
  your
• 8:05
  fulfillment
• 8:05
  date
• 8:05
  is
• 8:06
  typically
• 8:06
  the
• 8:06
  last
• 8:06
  week
• 8:06
  of
• 8:07
  a
• 8:07
  month.
• 8:07
  Yeah,
• 8:07
  November,
• 8:08
  you
• 8:08
  might
• 8:08
  want
• 8:08
  to
• 8:08
  make
• 8:09
  that
• 8:09
  the
• 8:09
  second
• 8:09
  week
• 8:09
  of
• 8:09
  a
• 8:10
  month.
• 8:10
  You
• 8:10
  know
• 8:10
  what
• 8:10
  I
• 8:10
  mean?
• 8:10
  Or
• 8:11
  something
• 8:11
  like
• 8:11
  that.
• 8:11
  Just
• 8:12
  to
• 8:12
  try
• 8:12
  and
• 8:12
  get
• 8:12
  ahead
• 8:12
  of
• 8:13
  the,
• 8:14
  you
• 8:14
  know,
• 8:14
  the
• 8:14
  upcoming
• 8:15
  craziness.
• 8:15
  Now
• 8:16
  going
• 8:16
  back
• 8:17
  though
• 8:17
  to
• 8:17
  you
• 8:18
  had
• 8:18
  just
• 8:18
  mentioned,
• 8:19
  you
• 8:19
  know,
• 8:19
  the
• 8:19
  weekly
• 8:19
  calls.
• 8:20
  And
• 8:20
  checking
• 8:20
  and
• 8:20
  such.
• 8:21
  Yeah.
• 8:21
  I
• 8:22
  think
• 8:22
  it's
• 8:22
  probably
• 8:23
  important
• 8:23
  to
• 8:24
  put
• 8:24
  a
• 8:25
  distinction
• 8:25
  between
• 8:25
  looking
• 8:26
  at,
• 8:26
  let's
• 8:26
  say
• 8:26
  if
• 8:26
  you're
• 8:27
  working
• 8:27
  with
• 8:27
  a
• 8:27
  3
• 8:27
  PL,
• 8:28
  an
• 8:28
  E
• 8:29
  commerce
• 8:29
  fulfillment
• 8:29
  company
• 8:30
  for
• 8:30
  the
• 8:30
  listeners
• 8:30
  and
• 8:30
  let's
• 8:31
  say
• 8:31
  a
• 8:31
  brand
• 8:31
  itself
• 8:32
  too
• 8:34
  because
• 8:35
  you
• 8:36
  know,
• 8:36
  what's
• 8:36
  the
• 8:36
  biggest
• 8:37
  difference
• 8:37
  there
• 8:37
  is
• 8:37
  one,
• 8:38
  you've
• 8:38
  got
• 8:38
  a
• 8:38
  company
• 8:38
  that's
• 8:39
  doing
• 8:39
  the
• 8:39
  pick
• 8:39
  pack
• 8:39
  fulfillment
• 8:40
  kitting
• 8:41
  whatever
• 8:41
  it
• 8:41
  might
• 8:41
  be
• 8:41
  for
• 8:42
  multiple
• 8:42
  brands
• 8:42
  versus
• 8:43
  a
• 8:43
  single
• 8:43
  brand.
• 8:44
  And
• 8:44
  so
• 8:45
  even
• 8:45
  dialing
• 8:46
  it
• 8:46
  back
• 8:46
  even
• 8:46
  further
• 8:46
  to
• 8:47
  the
• 8:47
  integration
• 8:47
  challenges,
• 8:48
  it's,
• 8:49
  let's
• 8:49
  make,
• 8:49
  you
• 8:49
  know,
• 8:49
  we
• 8:50
  have,
• 8:50
  they
• 8:50
  have
• 8:51
  to
• 8:51
  make
• 8:51
  sure
• 8:51
  that
• 8:51
  all
• 8:52
  integrations
• 8:52
  are
• 8:52
  done.
• 8:53
  Especially
• 8:53
  if
• 8:53
  you
• 8:54
  have
• 8:54
  a
• 8:54
  bonafide
• 8:54
  like
• 8:55
  a
• 8:55
  concrete
• 8:55
  peak
• 8:55
  season.
• 8:56
  Not
• 8:56
  all
• 8:56
  shippers
• 8:56
  do
• 8:57
  and
• 8:57
  we're
• 8:58
  probably
• 8:58
  seeing
• 8:58
  that
• 8:58
  even
• 8:58
  a
• 8:58
  little
• 8:59
  bit
• 8:59
  more
• 8:59
  too
• 8:59
  where
• 9:00
  it's
• 9:00
  not
• 9:01
  so
• 9:01
  significant
• 9:02
  of
• 9:02
  a
• 9:02
  peak
• 9:02
  as
• 9:03
  it
• 9:03
  may
• 9:03
  have
• 9:03
  used
• 9:03
  to
• 9:04
  been
• 9:04
  for
• 9:04
  certain
• 9:04
  customers,
• 9:05
  but
• 9:05
  peak
• 9:05
  is
• 9:06
  still
• 9:06
  there.
• 9:06
  You
• 9:06
  have
• 9:06
  to
• 9:06
  just
• 9:07
  pay
• 9:07
  attention
• 9:07
  to,
• 9:08
  you
• 9:08
  know,
• 9:09
  when
• 9:10
  you
• 9:10
  start
• 9:10
  having
• 9:10
  these
• 9:10
  meetings
• 9:11
  yeah.
• 9:11
  What's
• 9:11
  important?
• 9:12
  Why
• 9:12
  is
• 9:12
  it
• 9:12
  so
• 9:12
  important?
• 9:13
  Again,
• 9:13
  distinct,
• 9:13
  you
• 9:14
  know,
• 9:14
  but
• 9:14
  between
• 9:14
  the
• 9:15
  three
• 9:15
  PL
• 9:16
  and
• 9:16
  the.
• 9:16
  The
• 9:16
  E
• 9:17
  Commerce
• 9:17
  brand
• 9:17
  itself.
• 9:18
  Yeah,
• 9:18
  you
• 9:19
  know.
• 9:19
  Yeah,
• 9:19
  that
• 9:19
  makes
• 9:19
  sense.
• 9:20
  Yeah.
• 9:20
  The
• 9:21
  last
• 9:21
  thing
• 9:21
  to
• 9:21
  touch
• 9:21
  on
• 9:22
  and
• 9:22
  get
• 9:22
  your
• 9:22
  thoughts
• 9:22
  on
• 9:23
  for
• 9:23
  planning
• 9:23
  is
• 9:25
  years
• 9:25
  ago
• 9:25
  there
• 9:26
  was
• 9:26
  no
• 9:26
  surcharges
• 9:27
  at
• 9:27
  peak.
• 9:28
  Okay.
• 9:28
  Then
• 9:29
  Covid
• 9:29
  came
• 9:29
  along
• 9:30
  and
• 9:30
  there
• 9:30
  was
• 9:30
  a
• 9:30
  ton
• 9:30
  of
• 9:31
  surcharges.
• 9:31
  They
• 9:31
  haven't
• 9:32
  really
• 9:32
  got
• 9:32
  away.
• 9:33
  Okay.
• 9:34
  They,
• 9:35
  you
• 9:35
  know,
• 9:35
  you
• 9:35
  have
• 9:35
  fuel,
• 9:36
  but
• 9:36
  you
• 9:36
  also
• 9:36
  have
• 9:37
  minimums.
• 9:39
  I
• 9:39
  know
• 9:39
  my
• 9:39
  former
• 9:40
  employer
• 9:40
  has
• 9:40
  a
• 9:40
  lot
• 9:40
  of.
• 9:41
  Lot
• 9:41
  of
• 9:41
  surcharges.
• 9:42
  Right,
• 9:42
  they
• 9:43
  do.
• 9:43
  So
• 9:43
  an
• 9:43
  example,
• 9:44
  we're
• 9:44
  a
• 9:44
  great
• 9:45
  resource
• 9:45
  to
• 9:45
  help
• 9:46
  you
• 9:46
  evaluate
• 9:47
  and
• 9:47
  keep
• 9:47
  up
• 9:48
  on
• 9:48
  that
• 9:48
  in
• 9:48
  the
• 9:48
  international
• 9:49
  arena.
• 9:49
  Because
• 9:50
  there's
• 9:51
  certain
• 9:51
  countries
• 9:51
  that
• 9:51
  get
• 9:51
  certain
• 9:52
  surcharges.
• 9:52
  There's
• 9:53
  certain
• 9:53
  windows
• 9:53
  of
• 9:54
  time
• 9:54
  that
• 9:54
  change.
• 9:55
  Now
• 9:55
  the
• 9:55
  USPS
• 9:57
  doesn't
• 9:57
  look
• 9:58
  like
• 9:58
  international
• 9:58
  too
• 9:58
  much,
• 9:59
  but
• 9:59
  they
• 9:59
  also
• 9:59
  have
• 9:59
  surcharges.
• 10:01
  You
• 10:01
  would
• 10:01
  have
• 10:01
  never
• 10:01
  thought
• 10:02
  that
• 10:02
  they
• 10:02
  would
• 10:02
  have
• 10:02
  stuck
• 10:03
  after
• 10:03
  to
• 10:03
  your
• 10:03
  point
• 10:04
  earlier
• 10:04
  that
• 10:04
  the
• 10:04
  demand
• 10:05
  would
• 10:05
  go
• 10:05
  down.
• 10:06
  You
• 10:06
  know,
• 10:06
  they're
• 10:07
  not
• 10:07
  projecting
• 10:07
  growth
• 10:08
  to
• 10:08
  be
• 10:08
  the
• 10:08
  same
• 10:08
  or
• 10:08
  flat
• 10:09
  next
• 10:09
  peak.
• 10:10
  It's
• 10:10
  not
• 10:10
  going
• 10:10
  to
• 10:10
  be
• 10:10
  explosive.
• 10:12
  So
• 10:12
  the
• 10:12
  question
• 10:13
  is,
• 10:14
  where
• 10:14
  can
• 10:14
  help?
• 10:15
  We
• 10:15
  can
• 10:15
  help
• 10:16
  you
• 10:16
  as
• 10:16
  a
• 10:16
  resource
• 10:16
  to
• 10:17
  manage
• 10:17
  that
• 10:17
  because
• 10:17
  that's
• 10:18
  important
• 10:18
  to
• 10:18
  look
• 10:18
  at
• 10:18
  because
• 10:18
  you're
• 10:19
  going
• 10:19
  to.
• 10:19
  You
• 10:19
  may
• 10:19
  not
• 10:20
  think
• 10:20
  about
• 10:21
  it.
• 10:21
  I
• 10:21
  agree
• 10:22
  completely.
• 10:23
  Adding
• 10:23
  to
• 10:24
  that,
• 10:24
  which
• 10:24
  is
• 10:24
  a
• 10:25
  great
• 10:25
  point,
• 10:26
  especially
• 10:26
  at,
• 10:27
  you
• 10:27
  know,
• 10:27
  if
• 10:27
  you're
• 10:27
  running
• 10:28
  two
• 10:29
  things.
• 10:29
  I'm
• 10:29
  going
• 10:29
  to
• 10:29
  make
• 10:29
  a
• 10:30
  note
• 10:30
  too.
• 10:30
  So
• 10:31
  just.
• 10:31
  Right.
• 10:32
  Nick
• 10:32
  draws
• 10:33
  a
• 10:33
  lot
• 10:33
  on
• 10:33
  his
• 10:33
  notebook
• 10:34
  here.
• 10:34
  Big
• 10:34
  note
• 10:34
  taker
• 10:35
  guy.
• 10:35
  Big
• 10:35
  note
• 10:35
  taker
• 10:36
  guy
• 10:36
  here.
• 10:36
  So
• 10:37
  that's
• 10:37
  not
• 10:37
  the
• 10:37
  pen
• 10:37
  they
• 10:38
  gave
• 10:38
  you
• 10:38
  though,
• 10:38
  is
• 10:38
  it?
• 10:39
  Absolutely
• 10:40
  not.
• 10:41
  So
• 10:41
  they
• 10:41
  try
• 10:42
  to
• 10:42
  give
• 10:42
  us
• 10:42
  new
• 10:42
  pen
• 10:42
  stay.
• 10:43
  Our
• 10:43
  producers,
• 10:44
  they
• 10:44
  did
• 10:44
  not
• 10:44
  work.
• 10:45
  So
• 10:45
  we
• 10:46
  had
• 10:46
  to
• 10:46
  resort
• 10:46
  to
• 10:46
  what.
• 10:46
  We
• 10:46
  don't
• 10:47
  ever
• 10:47
  give
• 10:47
  me
• 10:47
  a
• 10:47
  wobbly
• 10:48
  pen.
• 10:48
  Okay,
• 10:49
  I
• 10:49
  will,
• 10:49
  I
• 10:49
  will,
• 10:49
  I
• 10:50
  will
• 10:50
  take
• 10:50
  it
• 10:50
  because
• 10:51
  I'm
• 10:51
  kind,
• 10:51
  but
• 10:52
  I
• 10:52
  will
• 10:52
  throw
• 10:52
  it
• 10:52
  away
• 10:52
  behind
• 10:53
  your
• 10:53
  back.
• 10:53
  Okay.
• 10:54
  So
• 10:55
  never
• 10:55
  lift
• 10:55
  the
• 10:55
  kiss
• 10:56
  horse.
• 10:57
  So
• 10:57
  here
• 10:58
  we
• 10:58
  go.
• 10:58
  Okay,
• 10:59
  so
• 10:59
  two
• 10:59
  things
• 10:59
  I
• 11:00
  want
• 11:00
  to
• 11:00
  touch
• 11:00
  on.
• 11:00
  So
• 11:01
  if
• 11:01
  you,
• 11:02
  you're
• 11:03
  out
• 11:03
  there,
• 11:03
  you're
• 11:03
  a
• 11:03
  shipper.
• 11:03
  Okay.
• 11:04
  So
• 11:04
  and
• 11:04
  I'm
• 11:04
  going
• 11:04
  to
• 11:04
  just
• 11:05
  say
• 11:05
  this
• 11:05
  is
• 11:05
  probably
• 11:05
  more
• 11:06
  focused
• 11:06
  on,
• 11:06
  let's
• 11:06
  say
• 11:06
  mid
• 11:07
  market
• 11:07
  and
• 11:07
  enterprise
• 11:08
  level
• 11:08
  shippers.
• 11:09
  When
• 11:09
  you're
• 11:09
  working
• 11:09
  with
• 11:10
  a
• 11:10
  partner
• 11:10
  that
• 11:10
  does
• 11:10
  both,
• 11:11
  quote
• 11:11
  unquote,
• 11:11
  domestic
• 11:12
  and
• 11:12
  international
• 11:13
  shipping,
• 11:13
  what's
• 11:14
  going
• 11:14
  to
• 11:14
  happen
• 11:14
  during
• 11:15
  peak?
• 11:15
  I've
• 11:15
  seen
• 11:15
  it
• 11:16
  year
• 11:16
  after
• 11:17
  year
• 11:17
  after
• 11:17
  year.
• 11:18
  What
• 11:18
  takes
• 11:18
  priority,
• 11:19
  the
• 11:19
  domestic
• 11:20
  parcels
• 11:20
  or
• 11:20
  the
• 11:20
  international
• 11:21
  parcels?
• 11:22
  Yep,
• 11:22
  domestic.
• 11:23
  The
• 11:23
  domestic
• 11:24
  parcels
• 11:24
  take
• 11:24
  priority.
• 11:25
  So
• 11:26
  if
• 11:26
  you're
• 11:26
  using
• 11:26
  a
• 11:26
  combined
• 11:27
  carrier,
• 11:27
  that's
• 11:28
  Combining,
• 11:28
  you
• 11:28
  know,
• 11:28
  you've
• 11:28
  got
• 11:29
  a
• 11:29
  bundle
• 11:29
  or
• 11:29
  something
• 11:30
  like
• 11:30
  that,
• 11:30
  okay?
• 11:31
  Those
• 11:32
  domestic
• 11:32
  parcels
• 11:32
  are
• 11:32
  going
• 11:33
  to
• 11:33
  get
• 11:33
  the
• 11:33
  priority
• 11:33
  over
• 11:34
  the
• 11:34
  international
• 11:34
  partners
• 11:35
  part.
• 11:35
  Parcels
• 11:36
  without
• 11:37
  hesitation.
• 11:38
  You
• 11:38
  really,
• 11:38
  I
• 11:38
  want
• 11:39
  you
• 11:39
  to
• 11:39
  keep
• 11:39
  that
• 11:39
  in
• 11:39
  mind
• 11:40
  too.
• 11:40
  Okay.
• 11:40
  And
• 11:41
  so
• 11:41
  in
• 11:41
  terms
• 11:42
  of
• 11:42
  going
• 11:42
  back
• 11:42
  to,
• 11:42
  we
• 11:43
  talked
• 11:43
  about
• 11:43
  diversification.
• 11:44
  We
• 11:44
  want
• 11:44
  to
• 11:44
  be
• 11:44
  prepped,
• 11:45
  you
• 11:45
  know,
• 11:46
  look
• 11:46
  at,
• 11:47
  look
• 11:47
  at
• 11:47
  alternative
• 11:48
  carriers,
• 11:49
  you
• 11:49
  know,
• 11:49
  and
• 11:49
  yes,
• 11:50
  this
• 11:50
  is
• 11:50
  Ascending
• 11:50
  podcast.
• 11:51
  I'm
• 11:51
  allowed
• 11:51
  to
• 11:51
  say
• 11:51
  look
• 11:51
  at
• 11:52
  ascending,
• 11:52
  but
• 11:52
  I'm
• 11:52
  also
• 11:52
  saying
• 11:53
  look
• 11:53
  at
• 11:53
  alternative
• 11:53
  carriers
• 11:54
  to
• 11:54
  avoid
• 11:55
  some
• 11:55
  of
• 11:55
  these
• 11:55
  crazy
• 11:56
  peak
• 11:56
  surcharges
• 11:56
  that
• 11:57
  are
• 11:57
  out
• 11:57
  there.
• 11:57
  They're
• 11:57
  going
• 11:57
  to
• 11:58
  happen
• 11:58
  again.
• 11:58
  You
• 11:59
  know,
• 11:59
  you've
• 11:59
  got
• 11:59
  peak
• 11:59
  season
• 12:00
  coming
• 12:00
  up
• 12:00
  right
• 12:00
  around
• 12:00
  the
• 12:01
  corner.
• 12:01
  It's
• 12:01
  going
• 12:01
  to
• 12:02
  be
• 12:02
  here
• 12:02
  before
• 12:02
  you
• 12:02
  know
• 12:02
  it.
• 12:03
  And
• 12:03
  guess
• 12:03
  what's
• 12:03
  going
• 12:03
  to
• 12:04
  happen
• 12:04
  once
• 12:04
  you're
• 12:05
  once
• 12:05
  your
• 12:05
  hook,
• 12:05
  line
• 12:06
  and
• 12:06
  sinker,
• 12:06
  you're
• 12:06
  going
• 12:07
  to
• 12:07
  get
• 12:07
  those
• 12:07
  surcharges.
• 12:08
  It's
• 12:08
  going
• 12:08
  to
• 12:08
  happen.
• 12:08
  So
• 12:09
  just
• 12:10
  a
• 12:10
  couple
• 12:10
  of
• 12:11
  pieces
• 12:11
  with
• 12:11
  that
• 12:11
  is
• 12:11
  again,
• 12:12
  if
• 12:12
  you've
• 12:12
  got
• 12:12
  a
• 12:12
  bundled
• 12:13
  agreement
• 12:13
  or
• 12:13
  something
• 12:13
  with
• 12:14
  a
• 12:14
  carrier
• 12:14
  that,
• 12:14
  you
• 12:14
  know,
• 12:15
  really,
• 12:15
  their
• 12:15
  focus
• 12:15
  is
• 12:16
  truly
• 12:16
  domestic.
• 12:17
  But
• 12:17
  hey,
• 12:17
  they're
• 12:17
  taking
• 12:17
  the
• 12:17
  international
• 12:18
  because
• 12:18
  it's
• 12:18
  convenient.
• 12:19
  Maybe
• 12:19
  it's
• 12:19
  not
• 12:20
  so
• 12:20
  convenient
• 12:20
  come
• 12:20
  November
• 12:21
  and
• 12:21
  December
• 12:21
  when
• 12:21
  you
• 12:22
  really
• 12:22
  want
• 12:22
  something
• 12:22
  to
• 12:22
  be,
• 12:23
  you
• 12:23
  know,
• 12:23
  if
• 12:23
  you
• 12:24
  want
• 12:24
  Aunt
• 12:24
  Mildred
• 12:24
  to
• 12:24
  get
• 12:25
  her
• 12:25
  stuff
• 12:25
  by
• 12:25
  Christmas
• 12:26
  might
• 12:26
  not
• 12:27
  happen.
• 12:28
  Okay.
• 12:28
  And
• 12:29
  I
• 12:29
  know
• 12:29
  that
• 12:29
  I
• 12:29
  can
• 12:29
  bring
• 12:29
  some
• 12:30
  humor
• 12:30
  to
• 12:30
  that,
• 12:30
  but
• 12:30
  I
• 12:31
  also
• 12:31
  can
• 12:31
  say
• 12:32
  without
• 12:32
  hesitation
• 12:33
  how
• 12:33
  many
• 12:33
  times
• 12:33
  I've
• 12:34
  heard
• 12:34
  that
• 12:34
  story
• 12:34
  over
• 12:35
  and
• 12:35
  over
• 12:35
  and
• 12:35
  over
• 12:36
  again
• 12:36
  too.
• 12:36
  And
• 12:36
  I
• 12:37
  mean
• 12:37
  that
• 12:37
  seriously.
• 12:39
  The
• 12:39
  other
• 12:39
  thing
• 12:40
  going
• 12:40
  back
• 12:40
  to
• 12:40
  cutoff
• 12:41
  dates,
• 12:41
  so
• 12:41
  I
• 12:42
  know
• 12:42
  what
• 12:42
  we
• 12:42
  do,
• 12:42
  we
• 12:43
  provide
• 12:43
  cutoff
• 12:43
  dates
• 12:44
  probably
• 12:45
  in
• 12:46
  like
• 12:46
  the
• 12:46
  second
• 12:47
  week
• 12:47
  of
• 12:47
  November,
• 12:48
  maybe
• 12:48
  third
• 12:48
  week
• 12:48
  of
• 12:48
  November
• 12:49
  for
• 12:49
  the
• 12:49
  holiday
• 12:50
  cutoff
• 12:50
  dates.
• 12:50
  We
• 12:50
  try
• 12:50
  and
• 12:51
  get
• 12:51
  it
• 12:51
  as
• 12:51
  early
• 12:51
  as
• 12:52
  possible.
• 12:52
  And
• 12:52
  so
• 12:53
  those
• 12:53
  cutoff
• 12:53
  dates
• 12:53
  for
• 12:54
  us
• 12:54
  in
• 12:54
  terms
• 12:54
  of
• 12:54
  our
• 12:55
  metrics
• 12:55
  is
• 12:55
  here's
• 12:56
  the
• 12:56
  based
• 12:56
  on
• 12:56
  the
• 12:57
  service,
• 12:57
  APAC
• 12:57
  plus
• 12:57
  Apex
• 12:58
  select
• 12:58
  select
• 12:58
  ddp,
• 12:59
  here's
• 12:59
  the
• 13:00
  last
• 13:00
  day
• 13:00
  you
• 13:00
  can,
• 13:01
  you
• 13:01
  know,
• 13:01
  we
• 13:01
  can
• 13:01
  process
• 13:02
  that
• 13:02
  material
• 13:03
  to
• 13:03
  have
• 13:03
  it
• 13:03
  delivered
• 13:03
  by
• 13:04
  Christmas
• 13:04
  time,
• 13:05
  you
• 13:05
  know,
• 13:05
  and
• 13:05
  then
• 13:06
  outside
• 13:06
  of
• 13:06
  that,
• 13:06
  you
• 13:06
  know,
• 13:07
  no
• 13:07
  guarantee
• 13:07
  type
• 13:07
  of
• 13:08
  thing.
• 13:08
  So
• 13:08
  you
• 13:08
  need
• 13:08
  some
• 13:08
  visibility
• 13:09
  from
• 13:09
  your
• 13:09
  partner,
• 13:09
  your
• 13:10
  carrier
• 13:10
  partners
• 13:10
  in
• 13:11
  terms
• 13:11
  of,
• 13:11
  hey,
• 13:11
  there
• 13:11
  are
• 13:12
  some
• 13:12
  expectations
• 13:13
  in
• 13:14
  terms
• 13:14
  of,
• 13:14
  you
• 13:14
  know,
• 13:14
  when,
• 13:14
  when
• 13:15
  is
• 13:15
  something
• 13:15
  going
• 13:15
  to
• 13:15
  get
• 13:15
  delivered
• 13:16
  to
• 13:17
  meet
• 13:17
  your
• 13:17
  expectations,
• 13:17
  to
• 13:18
  get
• 13:18
  there
• 13:18
  by
• 13:18
  the
• 13:18
  holidays,
• 13:19
  whatever
• 13:19
  that
• 13:19
  may
• 13:19
  look
• 13:19
  like.
• 13:21
  That
• 13:22
  was
• 13:22
  very
• 13:22
  good.
• 13:23
  A
• 13:23
  couple
• 13:24
  things
• 13:24
  I
• 13:24
  want
• 13:24
  to
• 13:24
  ask
• 13:24
  you
• 13:24
  on
• 13:24
  execution.
• 13:27
  To
• 13:27
  your
• 13:27
  point
• 13:27
  about
• 13:27
  domestic
• 13:30
  volume
• 13:31
  availability
• 13:32
  during
• 13:33
  peak
• 13:33
  is
• 13:33
  different
• 13:33
  than
• 13:33
  it
• 13:33
  is
• 13:34
  the
• 13:34
  rest
• 13:34
  of
• 13:34
  the
• 13:34
  year,
• 13:34
  right?
• 13:35
  So
• 13:35
  to
• 13:35
  your
• 13:35
  point
• 13:36
  is
• 13:37
  they're
• 13:37
  probably
• 13:37
  running
• 13:38
  more
• 13:38
  promos
• 13:38
  or
• 13:38
  whatever
• 13:39
  to
• 13:40
  certain
• 13:40
  countries
• 13:40
  and
• 13:41
  things
• 13:41
  like
• 13:41
  that
• 13:42
  as
• 13:42
  a
• 13:42
  partner,
• 13:42
  we
• 13:43
  can
• 13:43
  help
• 13:43
  with
• 13:43
  that.
• 13:43
  We
• 13:44
  don't
• 13:44
  have
• 13:44
  capacity
• 13:44
  issues
• 13:45
  at
• 13:45
  Asendia.
• 13:46
  No,
• 13:46
  that's
• 13:46
  number
• 13:46
  one.
• 13:47
  I'm
• 13:47
  telling
• 13:47
  you.
• 13:47
  Your
• 13:48
  stuff.
• 13:48
  Okay.
• 13:48
  Yeah,
• 13:49
  please,
• 13:49
  we're
• 13:49
  going
• 13:49
  to
• 13:49
  process.
• 13:50
  Please.
• 13:50
  You
• 13:50
  have
• 13:50
  to
• 13:50
  pay
• 13:50
  for
• 13:50
  the
• 13:50
  podcast.
• 13:55
  Hey,
• 13:55
  we
• 13:56
  send
• 13:57
  us
• 13:57
  your
• 13:57
  parcels.
• 13:57
  We
• 13:58
  need
• 13:58
  a
• 13:58
  studio.
• 13:58
  Yeah,
• 13:59
  right.
• 13:59
  That's
• 13:59
  true.
• 14:00
  That
• 14:00
  is
• 14:00
  true.
• 14:01
  Yeah.
• 14:02
  Yeah,
• 14:02
  we're
• 14:03
  worried
• 14:03
  about
• 14:03
  it.
• 14:03
  We're
• 14:03
  working
• 14:03
  on
• 14:04
  Siobhan's
• 14:04
  basement
• 14:04
  over
• 14:05
  here.
• 14:05
  It's
• 14:05
  a
• 14:06
  beautiful
• 14:06
  basement,
• 14:08
  very
• 14:09
  well
• 14:09
  lit,
• 14:10
  but
• 14:10
  go
• 14:11
  ahead.
• 14:11
  Sorry.
• 14:12
  But
• 14:13
  it
• 14:13
  also
• 14:14
  helps,
• 14:14
  I
• 14:15
  think
• 14:15
  in
• 14:15
  the
• 14:15
  last
• 14:16
  podcast,
• 14:16
  which
• 14:16
  is
• 14:16
  something
• 14:16
  you
• 14:17
  brought
• 14:17
  up,
• 14:17
  it
• 14:17
  was
• 14:17
  really
• 14:17
  key
• 14:18
  was
• 14:18
  Wismo
• 14:18
  calls.
• 14:19
  Right.
• 14:19
  So
• 14:20
  to
• 14:20
  your
• 14:21
  point,
• 14:21
  if
• 14:21
  you're
• 14:21
  using
• 14:22
  say
• 14:22
  an
• 14:22
  ascending
• 14:23
  and
• 14:23
  you're
• 14:24
  diversifying
• 14:25
  a
• 14:25
  volume
• 14:25
  and
• 14:25
  splitting
• 14:26
  it,
• 14:26
  giving
• 14:26
  domestic
• 14:27
  maybe
• 14:27
  to
• 14:27
  one,
• 14:27
  maybe
• 14:27
  ascending
• 14:28
  is
• 14:28
  blessed
• 14:28
  to
• 14:28
  get
• 14:28
  the
• 14:29
  international.
• 14:30
  Your
• 14:31
  transits
• 14:31
  and
• 14:31
  your
• 14:31
  SLAs
• 14:33
  are
• 14:33
  going
• 14:33
  to
• 14:33
  be
• 14:34
  pretty
• 14:34
  good.
• 14:34
  We
• 14:34
  can
• 14:34
  work
• 14:35
  with
• 14:35
  you
• 14:35
  on
• 14:35
  that.
• 14:35
  To
• 14:35
  measure
• 14:36
  that
• 14:36
  a
• 14:36
  lot
• 14:37
  of
• 14:37
  times,
• 14:37
  what
• 14:37
  we
• 14:37
  noticed
• 14:38
  that
• 14:38
  peak
• 14:38
  customers
• 14:38
  would
• 14:39
  never
• 14:39
  change
• 14:39
  their
• 14:40
  websites,
• 14:41
  they
• 14:41
  would
• 14:41
  Never
• 14:41
  update
• 14:42
  their
• 14:42
  SLAs
• 14:43
  on
• 14:43
  Peak.
• 14:44
  And
• 14:44
  then
• 14:44
  they
• 14:45
  get
• 14:45
  a
• 14:45
  lot
• 14:45
  of
• 14:45
  Wismo
• 14:46
  calls
• 14:46
  because
• 14:47
  maybe
• 14:48
  they
• 14:48
  felt
• 14:48
  it
• 14:48
  was
• 14:48
  going
• 14:48
  to
• 14:48
  be.
• 14:49
  That's
• 14:49
  a
• 14:49
  great
• 14:49
  point.
• 14:50
  Yeah.
• 14:50
  And
• 14:50
  we
• 14:50
  would
• 14:50
  see
• 14:51
  that
• 14:51
  a
• 14:51
  lot.
• 14:51
  We
• 14:51
  go,
• 14:52
  listen,
• 14:52
  guys,
• 14:52
  you
• 14:53
  know,
• 14:53
  you
• 14:53
  got
• 14:53
  an
• 14:53
  extra.
• 14:54
  You
• 14:54
  can
• 14:54
  get
• 14:55
  a
• 14:55
  little
• 14:55
  bandwidth
• 14:55
  you
• 14:56
  can
• 14:56
  work
• 14:56
  with,
• 14:56
  but
• 14:57
  if
• 14:57
  you
• 14:57
  don't
• 14:58
  manage
• 14:58
  that
• 14:58
  part
• 14:58
  of
• 14:59
  your
• 14:59
  business,
• 15:00
  you're
• 15:00
  getting
• 15:00
  a
• 15:00
  lot
• 15:00
  of
• 15:00
  calls
• 15:01
  because
• 15:01
  they're
• 15:01
  still
• 15:02
  going
• 15:02
  to
• 15:02
  expect
• 15:02
  the
• 15:02
  same
• 15:02
  transit
• 15:03
  times.
• 15:03
  They're
• 15:03
  not
• 15:03
  getting
• 15:04
  them.
• 15:04
  So
• 15:04
  that's
• 15:05
  something
• 15:05
  else
• 15:05
  to
• 15:05
  think
• 15:05
  about.
• 15:06
  On
• 15:06
  execution.
• 15:06
  No,
• 15:07
  managing
• 15:07
  expectations
• 15:08
  is.
• 15:08
  I
• 15:08
  mean,
• 15:09
  in
• 15:09
  every
• 15:09
  area
• 15:09
  of
• 15:09
  life
• 15:10
  is
• 15:10
  key.
• 15:10
  Right.
• 15:11
  But
• 15:11
  we're
• 15:11
  here
• 15:11
  to
• 15:11
  talk
• 15:11
  about
• 15:12
  this.
• 15:12
  That's
• 15:13
  an
• 15:13
  absolutely
• 15:13
  key
• 15:14
  thing.
• 15:14
  So
• 15:14
  that's
• 15:14
  a
• 15:14
  great
• 15:15
  point.
• 15:15
  Our
• 15:15
  last
• 15:15
  thing
• 15:15
  I
• 15:16
  want
• 15:16
  to
• 15:16
  ask
• 15:16
  you,
• 15:16
  what
• 15:17
  keeps
• 15:17
  you
• 15:17
  up
• 15:17
  at
• 15:17
  night?
• 15:17
  Dorm
• 15:18
  peak,
• 15:20
  Trucks
• 15:20
  picking
• 15:20
  up
• 15:21
  on
• 15:21
  time,
• 15:22
  making
• 15:22
  sure
• 15:23
  that
• 15:24
  materials
• 15:25
  processed
• 15:25
  quickly
• 15:26
  and
• 15:26
  efficiently
• 15:26
  and
• 15:27
  that
• 15:27
  we
• 15:27
  don't
• 15:27
  have
• 15:27
  any
• 15:28
  significant
• 15:29
  customs
• 15:29
  issues.
• 15:30
  There
• 15:30
  you
• 15:30
  go.
• 15:31
  So
• 15:31
  I
• 15:32
  would,
• 15:32
  I
• 15:32
  would
• 15:33
  think
• 15:33
  that's
• 15:33
  what
• 15:33
  most
• 15:34
  people
• 15:35
  out
• 15:35
  here
• 15:35
  in
• 15:35
  the
• 15:35
  audience
• 15:35
  would
• 15:36
  probably
• 15:36
  say
• 15:36
  the
• 15:36
  same
• 15:36
  thing.
• 15:37
  Right.
• 15:37
  I
• 15:37
  don't
• 15:37
  think
• 15:37
  they're
• 15:37
  missing
• 15:38
  anything.
• 15:39
  I
• 15:39
  guess
• 15:40
  getting
• 15:40
  hold
• 15:40
  of
• 15:40
  rep
• 15:41
  would
• 15:41
  be.
• 15:42
  Would
• 15:42
  be
• 15:42
  the
• 15:42
  other
• 15:43
  one
• 15:43
  because
• 15:44
  that
• 15:45
  a
• 15:45
  lot
• 15:45
  of
• 15:45
  times
• 15:45
  the
• 15:46
  communication
• 15:46
  is.
• 15:47
  The
• 15:47
  people
• 15:47
  are
• 15:48
  a
• 15:48
  little
• 15:49
  bit
• 15:49
  more
• 15:49
  busy,
• 15:49
  don't
• 15:49
  get
• 15:50
  back
• 15:50
  right
• 15:50
  away.
• 15:50
  But
• 15:51
  I
• 15:51
  don't
• 15:51
  see
• 15:51
  that
• 15:51
  a
• 15:51
  problem
• 15:52
  in
• 15:52
  ascending
• 15:52
  it.
• 15:52
  But
• 15:53
  in
• 15:53
  my
• 15:53
  past
• 15:54
  life,
• 15:54
  people
• 15:54
  may
• 15:55
  have
• 15:55
  had
• 15:56
  thousand
• 15:57
  accounts,
• 15:58
  can't
• 15:58
  get
• 15:58
  back
• 15:59
  to
• 15:59
  them,
• 15:59
  and
• 15:59
  they
• 16:00
  don't
• 16:00
  get
• 16:00
  the
• 16:00
  attention
• 16:00
  they
• 16:00
  need
• 16:01
  during
• 16:01
  peak.
• 16:01
  And
• 16:01
  the
• 16:01
  problem
• 16:01
  is,
• 16:02
  at
• 16:02
  peak,
• 16:02
  customers
• 16:03
  need
• 16:03
  more
• 16:03
  help
• 16:03
  than
• 16:04
  they
• 16:04
  probably
• 16:04
  do
• 16:04
  in
• 16:04
  most
• 16:05
  of
• 16:05
  the
• 16:05
  year
• 16:05
  because
• 16:05
  they're
• 16:05
  a
• 16:06
  little
• 16:06
  more
• 16:06
  stressed
• 16:06
  out
• 16:06
  about
• 16:07
  what's
• 16:07
  going
• 16:07
  on
• 16:07
  and
• 16:07
  things
• 16:08
  like
• 16:08
  that.
• 16:08
  But.
• 16:08
  But
• 16:09
  just
• 16:09
  as
• 16:09
  a
• 16:09
  help
• 16:09
  to
• 16:10
  be
• 16:10
  a
• 16:10
  good
• 16:10
  partner.
• 16:10
  So
• 16:11
  I
• 16:11
  want
• 16:11
  to
• 16:11
  give
• 16:12
  one
• 16:12
  fun
• 16:12
  fact
• 16:13
  before
• 16:13
  we
• 16:14
  depart
• 16:14
  today.
• 16:15
  Fun
• 16:15
  facts
• 16:15
  brought
• 16:16
  on
• 16:16
  a
• 16:16
  new
• 16:16
  client.
• 16:17
  They're
• 16:17
  located
• 16:17
  in
• 16:18
  northern
• 16:18
  Michigan,
• 16:19
  and
• 16:19
  they
• 16:20
  started
• 16:20
  during
• 16:20
  peak.
• 16:21
  Well,
• 16:22
  Q4
• 16:22
  of
• 16:22
  23.
• 16:23
  Same
• 16:23
  thing.
• 16:24
  Yeah.
• 16:24
  So
• 16:25
  with
• 16:25
  our
• 16:26
  Canada
• 16:26
  direct
• 16:26
  access
• 16:27
  service,
• 16:27
  our
• 16:28
  Canadian
• 16:28
  delivery
• 16:29
  network,
• 16:29
  we
• 16:30
  processed
• 16:30
  it,
• 16:31
  you
• 16:31
  know,
• 16:31
  maybe
• 16:31
  2,000
• 16:32
  parcels.
• 16:33
  Good.
• 16:33
  And
• 16:34
  average
• 16:34
  delivery
• 16:35
  time
• 16:35
  to
• 16:35
  Ontario,
• 16:35
  from
• 16:36
  process
• 16:36
  to
• 16:36
  delivery,
• 16:37
  1.8
• 16:38
  business
• 16:38
  days.
• 16:38
  That's
• 16:38
  funny.
• 16:39
  You
• 16:39
  said
• 16:39
  Q4.
• 16:40
  I
• 16:40
  had
• 16:40
  a
• 16:40
  customer
• 16:41
  started
• 16:41
  the
• 16:42
  last
• 16:42
  week
• 16:42
  of
• 16:42
  the
• 16:42
  year,
• 16:44
  same
• 16:44
  thing.
• 16:44
  Wow.
• 16:45
  They
• 16:45
  started
• 16:46
  last
• 16:46
  week
• 16:46
  of
• 16:46
  the
• 16:46
  year.
• 16:47
  Yeah.
• 16:47
  That's
• 16:48
  pretty.
• 16:49
  They.
• 16:49
  All
• 16:50
  right.
• 16:50
  And
• 16:50
  they
• 16:51
  were
• 16:51
  very
• 16:51
  happy
• 16:51
  with
• 16:51
  everything
• 16:52
  to
• 16:52
  your
• 16:52
  point,
• 16:52
  into
• 16:52
  that
• 16:53
  province.
• 16:53
  They
• 16:53
  were
• 16:53
  getting
• 16:54
  1.8
• 16:54
  days
• 16:54
  even
• 16:55
  during
• 16:55
  peak
• 16:55
  season.
• 16:56
  That's
• 16:56
  amazing.
• 16:56
  Yeah.
• 16:57
  All
• 16:57
  right,
• 16:58
  well,
• 16:58
  thank
• 16:58
  you
• 16:58
  all
• 16:58
  very
• 16:58
  much
• 16:59
  for
• 16:59
  listening
• 16:59
  to
• 16:59
  episode
• 17:00
  nine,
• 17:00
  getting
• 17:00
  ready
• 17:01
  for
• 17:01
  peak
• 17:02
  shipping
• 17:02
  season.
• 17:03
  Any
• 17:04
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• 17:04
  concerns,
• 17:05
  please
• 17:05
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• 17:06
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• 17:06
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• 17:06
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• 17:07
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• 17:08
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• 17:10
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• 17:10
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• 17:10
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• 17:10
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• 17:11
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• 17:11
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• 17:12
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• 17:12
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• 17:13
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• 17:13
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• 17:13
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• 17:13
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• 17:13
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• 17:14
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• 17:14
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• 17:14
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• 17:14
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• 17:14
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• 17:15
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• 17:15
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• 17:15
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• 17:16
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• 17:16
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• 17:18
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