Can Mobile Service Keep Customers Loyal? Hidden Fees, VinSolutions Probe (10.27.26)
Jim Sabino of All American Auto Group on turning the first service visit into a loyal customer, Zach Shefska of CarEdge on hidden fees and buyer trust, plus Cox's VinSolutions investigation.
Bridget Fitzpatrick and Jim Fitzpatrick are joined by Jim Sabino, fixed operations director at All American Auto Group, and Zach Shefska, president and CEO of CarEdge.
TODAY'S HEADLINES
Cox Automotive is investigating suspicious activity involving VinSolutions that it says was quickly contained and affected a limited subset of dealers; a hacking group's claims that it stole data remain unverified.
Audi…
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