Latest / Becker’s Healthcare Podcast / How Ambient AI Is Transforming Leader Rounding and Patient Experience

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How Ambient AI Is Transforming Leader Rounding and Patient Experience · Becker’s Healthcare Podcast

• 0:00
  - Hi, everyone. This is Brian Zimmerman with Becker's
• 0:02
  - Healthcare. Thank you so much for tuning into
• 0:04
  - the Becker's Healthcare podcast.
• 0:07
  - Today, we're gonna talk about how Ambient AI
• 0:09
  - is transforming leader rounding. Joining me for this
• 0:12
  - discussion is Katie Hafeli, senior director of product
• 0:16
  - at NRC Health, and Tanya Hammond, director of
• 0:19
  - experience with Parkview Health. Katie, Tanya, thank you
• 0:21
  - so much for being here. Thanks for having
• 0:23
  - us. Thank you very much.
• 0:25
  - Alright. Well, let let's get into it with
• 0:27
  - some introductions.
• 0:28
  - Tanya, let's begin with you. Can can you
• 0:31
  - share just a bit about your your professional
• 0:32
  - background,
• 0:33
  - some pertinent details you think listeners should know
• 0:35
  - as we move into the conversation today?
• 0:38
  - Sure.
• 0:38
  - Tanya Hammond, the director of experience at Parkview
• 0:41
  - Health. It's across Indiana and Ohio, so I'm
• 0:43
  - in the Midwest.
• 0:45
  - I have oversight of our, system wide patient
• 0:48
  - experience strategies.
• 0:49
  - Most recently, we, not only adopted the digital
• 0:52
  - routing tool, but advancing in system wide service
• 0:55
  - recovery platforms,
• 0:56
  - leader engagement practices. And I also have oversight
• 0:59
  - of our patient advocate, teams and,
• 1:02
  - making sure that we have the grievance resolution,
• 1:05
  - standards and processes in place across our organization.
• 1:09
  - Excellent. Wonderful to have you, Tanya. Katie, let's
• 1:12
  - meet you. Can you just introduce yourself, share
• 1:14
  - share a bit about your background, the perspective
• 1:16
  - you want you want folks to appreciate as
• 1:18
  - we move through the conversation today?
• 1:20
  - Yeah. Hi, everyone. My name is Katie Haefley.
• 1:22
  - I'm a senior product director here at NRC
• 1:25
  - Health,
• 1:26
  - which means I get to wake up every
• 1:27
  - day,
• 1:29
  - making our product better,
• 1:31
  - improving it, connecting with partners, listening to what
• 1:34
  - they're hearing.
• 1:35
  - And ambient listening is kind of the next
• 1:37
  - evolution
• 1:38
  - of our platform.
• 1:40
  - And my background
• 1:41
  - is, well over a decade ago, I started
• 1:44
  - Noble Health. I was a cofounder of that
• 1:47
  - product
• 1:48
  - and,
• 1:49
  - eventually sold the company to NRC Health a
• 1:51
  - few years ago. And so we've I've been
• 1:53
  - at NRC for for a little bit now,
• 1:56
  - but have a long history
• 1:58
  - with,
• 1:59
  - all types of rounding activities in hospitals
• 2:03
  - and the variability
• 2:04
  - and variety that, rounding looks like in in
• 2:07
  - organizations. So excited to be here today and
• 2:10
  - to go into more details about ambient listening.
• 2:13
  - Great to have you both. Let's get into
• 2:15
  - it right now. And and, Katie, first question
• 2:18
  - for you
• 2:20
  - as we get into this conversation about ambient
• 2:22
  - listening. When when you're developing solutions with for
• 2:24
  - ambient listening with Agendec AI for for leader
• 2:27
  - rounding specifically,
• 2:29
  - what were you hearing from health care leaders
• 2:30
  - about the realities of rounding and documentation
• 2:33
  - that really sort of shape this capability, shape
• 2:36
  - this this solution?
• 2:38
  - Yeah. I think it's a great place to
• 2:39
  - start today.
• 2:41
  - So, really,
• 2:42
  - what it comes down to and the problem
• 2:44
  - that we've been trying to solve with this
• 2:46
  - feature comes down to what I call a
• 2:48
  - trade off. And that's really where majority of
• 2:50
  - rounders
• 2:52
  - face either that they have to pay attention
• 2:54
  - to the patient
• 2:56
  - or they focus on the screen and document
• 2:59
  - as they're having that conversation. And so many
• 3:01
  - people are faced with this trade off when
• 3:04
  - they're utilizing a leader rounding technology. And so
• 3:08
  - that being said, I have seen master rounders.
• 3:10
  - I've done corounding with people that can maintain
• 3:13
  - eye contact with the patient
• 3:15
  - and make that technology feel very fluid.
• 3:19
  - But we know not everyone is that comfortable
• 3:21
  - with utilizing technology in front of a patient.
• 3:24
  - So,
• 3:25
  - this is actually a topic that I've done
• 3:27
  - webinars on for many, many years on, like,
• 3:30
  - how to combine
• 3:31
  - using technology
• 3:33
  - with having a conversation with a patient.
• 3:35
  - And so
• 3:37
  - ambient listening really removes that trade off. It
• 3:40
  - lets that rounder focus on the conversation
• 3:43
  - without losing
• 3:44
  - the documentation
• 3:46
  - and all the nuance to that conversation.
• 3:49
  - Yeah. And and, Katie, do you think even
• 3:50
  - for those master rounders who have sort of,
• 3:54
  - you know, done a good job at at
• 3:56
  - avoiding that trade off or minimizing it as
• 3:58
  - as much as they can, do you think
• 4:00
  - they too can even benefit from from this
• 4:02
  - type of solution?
• 4:03
  - Absolutely. What what we've seen in the data
• 4:06
  - too is those master rounders before
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  - probably were really good at documentation
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  - as well. They were entering in a lot
• 4:12
  - of information, so they were spending a lot
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  - of their time
• 4:16
  - typing into the software. So for those people,
• 4:19
  - they're gonna feel like this is a time
• 4:21
  - savings now.
• 4:22
  - I once heard a partner said that they
• 4:24
  - spend,
• 4:25
  - you know, out of their hour of rounding
• 4:28
  - every day, they spend twenty minutes documenting. And
• 4:30
  - so if you were that person spending twenty
• 4:32
  - minutes documenting,
• 4:34
  - you're you're actually gonna be spending less time
• 4:36
  - documenting now. Yeah. And and added win wins
• 4:39
  - for everybody involved with with this kinda technology.
• 4:42
  - Tanya, moving to you, thinking about that trade
• 4:45
  - off, sort of the your experience with this,
• 4:47
  - before adoption of of Ambient AI, does what
• 4:51
  - Katie sort of shared resonate with you? Was
• 4:53
  - that your experience at Parkview?
• 4:56
  - Yes.
• 4:57
  - It we had nurses rounding, but it felt
• 4:59
  - very transactional. And they weren't capturing details
• 5:03
  - like the ambient listening captures now. They thought
• 5:06
  - the rounding was helpful,
• 5:08
  - but they certainly
• 5:10
  - didn't think it was helpful when they were
• 5:11
  - back to read their notes because it wasn't
• 5:13
  - very detail oriented or focused on all the
• 5:16
  - things that had been discussed potentially during that
• 5:18
  - round. Some nurses would even say that the
• 5:20
  - rounding questions felt unnatural
• 5:22
  - because
• 5:23
  - the time to document it just wasn't there.
• 5:25
  - And when they shared the level of detail
• 5:27
  - in real time, they just didn't have the
• 5:29
  - time to spend to document.
• 5:31
  - So the workaround sometimes would be that the
• 5:33
  - nurse would talk to the patient and then
• 5:35
  - try to document later. And we know that
• 5:37
  - when that happens, you lose some of those
• 5:40
  - details and some of those important
• 5:42
  - pieces of the conversation if you try to
• 5:43
  - go back and recall that at a later
• 5:45
  - time.
• 5:46
  - It also felt duplicate, you know, duplicate work
• 5:48
  - for the nurses because they would talk to
• 5:49
  - the patient and then they'd go back later
• 5:51
  - and try to document it
• 5:52
  - all. So we did not have the right
• 5:54
  - tool and process
• 5:55
  - or process in place to actually document things
• 5:58
  - correctly or in the level of detail the
• 6:00
  - ambient listening provides.
• 6:02
  - Yeah. That that that's a real challenge, and
• 6:04
  - I'm sure can can make people more skeptical
• 6:07
  - of the technology, right, Tanya, when when when
• 6:08
  - that's the experience. Is that correct? Yeah. That's
• 6:11
  - correct.
• 6:11
  - Yep. Katie, coming to you now, can you
• 6:14
  - talk a little bit about how
• 6:17
  - the new solution new solutions are really
• 6:20
  - designed in such a way to fit naturally
• 6:22
  - into a live rounding interaction. Sort of unpack
• 6:25
  - what that actually looks like,
• 6:27
  - from this this positive experience. What does it
• 6:30
  - actually feel like to to be in this
• 6:32
  - kind of this room, in this experience?
• 6:35
  - Yeah. Yeah. I think, really the beautiful thing
• 6:37
  - about how we've designed the feature
• 6:39
  - is that really once you get that patient
• 6:42
  - consent and mark that in the platform, you
• 6:45
  - can literally set the phone down.
• 6:47
  - And so for some rounders, this may mean
• 6:49
  - that they now can pull up a chair
• 6:51
  - next to a patient, sit down, and just
• 6:54
  - have a conversation
• 6:55
  - more easily.
• 6:57
  - And another thing that we designed it was
• 7:00
  - we know the nature of leader rounds. They
• 7:02
  - go off script. We don't ask questions verbatim.
• 7:06
  - They go out of order.
• 7:08
  - We know that other people participate in rounds.
• 7:10
  - We might be rounding on a family. Maybe
• 7:13
  - that patient's intubated, and so the husband and
• 7:16
  - their child are in the room, and we're
• 7:17
  - having a whole conversation.
• 7:19
  - So all of those sort of scenarios can
• 7:22
  - continue to happen. You don't have to change
• 7:24
  - what your rounding process
• 7:26
  - looks like to use the ambient listening feature,
• 7:28
  - which is a which I think is the
• 7:30
  - beauty of it. We didn't have to change
• 7:32
  - a process. We said, keep with your process,
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  - whatever it looks like today, and just continue
• 7:38
  - with that and let the technology pick up
• 7:40
  - on the nuance of those conversations.
• 7:42
  - Yeah. I'm I'm sure that's a big one.
• 7:43
  - Right? Because you kinda don't know what you're
• 7:45
  - gonna walk into in various different situations. It's
• 7:48
  - gonna be different. And if the the technology
• 7:50
  - is not adaptable, it's just gonna slow you
• 7:51
  - down. Right, Katie?
• 7:53
  - Yeah. Absolutely.
• 7:54
  - Yep. Tanya, coming to you now to
• 7:57
  - sort of
• 7:58
  - get the experience of what this looks like
• 8:00
  - in patient conversations. Now we got your your
• 8:02
  - previous experience, but what is a new iteration?
• 8:05
  - What does this feel like now?
• 8:07
  - Yeah. Katie actually,
• 8:09
  - explained how it happens pretty frequently across Parkview
• 8:12
  - now. So our nurses walk into the patient's
• 8:15
  - room, and they do their visual environmental scan
• 8:17
  - and safety assessment.
• 8:19
  - And then,
• 8:20
  - they ask the patient if it's appropriate time
• 8:22
  - to talk. But then shortly after that, they'll
• 8:24
  - ask the patient for permission to use either
• 8:27
  - their iPad or their iPhone
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  - to help capture the details of their conversation.
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  - At that point, if the patient agrees, then
• 8:33
  - they do set that iPad or iPhone down
• 8:35
  - on the bedside table, and they pull up
• 8:37
  - a chair. They actually sit down, most often
• 8:39
  - than not, and they have that conversation with
• 8:42
  - the patient.
• 8:42
  - It does feel way more natural and and
• 8:45
  - like you're having that conversation with the patient
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  - or family members,
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  - and not trying to keep track of your
• 8:51
  - notes on a on a piece of paper
• 8:53
  - or in, some digital form.
• 8:55
  - They don't often ask the questions verbatim.
• 8:58
  - They like to finesse them and and have
• 9:01
  - them flow more naturally.
• 9:02
  - It's mostly our nurse leaders that do our
• 9:04
  - patient rounds, and what we heard pretty quickly
• 9:07
  - after introducing the ambient listening is the functionality,
• 9:10
  - is truly the way to go to capture
• 9:12
  - those important details
• 9:13
  - and that the patient shares, so much information
• 9:17
  - throughout the round and,
• 9:18
  - the the level of of the detail and
• 9:20
  - the amount of information it's capturing is beneficial
• 9:23
  - when they go back and and read that.
• 9:25
  - Yeah. And and, experientially,
• 9:26
  - I think we've established just how beneficial this
• 9:29
  - could be for for nurse leaders. But, Tanya,
• 9:31
  - it stands to reason that if these interactions
• 9:33
  - are going so well and so much is
• 9:35
  - being captured,
• 9:36
  - that there are gonna be added benefits for
• 9:37
  - the organization here.
• 9:39
  - Can can you share a little bit about
• 9:41
  - what you've seen in terms of the broader
• 9:43
  - impact of this technology in terms of just
• 9:46
  - efficiency, whether it's depth of insight, any any
• 9:49
  - bigger impacts you can sort of call out
• 9:51
  - or point to for folks?
• 9:53
  - Yeah. Sure. I mean, the sheer amount of
• 9:55
  - detail captured has been night and day different.
• 9:58
  - Before,
• 9:59
  - you might have a comment entered that could
• 10:01
  - say something as simple as,
• 10:03
  - the patient is concerned about going home. And
• 10:05
  - because of the time or competing priorities, the
• 10:08
  - nurse didn't elaborate.
• 10:10
  - But with ambient listening,
• 10:11
  - if they're in there and they agreed to
• 10:14
  - the,
• 10:15
  - to the tool,
• 10:16
  - then ambient listening is gonna capture something that
• 10:18
  - sounds more like the patient stated that they
• 10:21
  - sometimes are confused and worried that they will
• 10:23
  - get their medication mixed up and we're back
• 10:25
  - in the hospital, which is causing them concerns
• 10:27
  - to go home. So
• 10:29
  - that example is is a great one to
• 10:32
  - say the level of detail documented does give
• 10:34
  - those nursing teams further insight into those root
• 10:36
  - causes of the patient's concerns, which ultimately allows
• 10:39
  - them to work on what really matters to
• 10:41
  - the patient the most.
• 10:43
  - We have lots of examples just like that,
• 10:45
  - and it's it's not only easy to use,
• 10:48
  - but the depth of the conversation captured with
• 10:50
  - ambient listening would be hard to duplicate without
• 10:52
  - a tool like this. And that's really the
• 10:54
  - benefit, and we hear that across our system
• 10:56
  - with the nurses that are utilizing it today.
• 10:58
  - Yeah. Certainly. And it really solves for that
• 11:00
  - challenge of of folks trying to remember stuff
• 11:03
  - and document later.
• 11:05
  - This is gonna be way more thorough than
• 11:06
  - than that would be. Right, Tanya? Yeah. Oh,
• 11:08
  - yes. Absolutely. We hear that every day. Yeah.
• 11:11
  - And if I can comment on that as
• 11:13
  - well, Tanya, I think, some of the interesting
• 11:16
  - insights too that we've seen from that, like,
• 11:18
  - is we've seen 60 times more
• 11:21
  - narrative depth when we look at the, quality
• 11:24
  - of documentation,
• 11:25
  - and I think that the examples that you
• 11:27
  - shared are are are accurate. Right?
• 11:31
  - Patient is concerned about going home versus, you
• 11:34
  - know, them sharing a more in-depth reason why
• 11:37
  - they're concerned about going home. And we didn't
• 11:39
  - just
• 11:40
  - develop the feature just to add more characters
• 11:43
  - just for the sake of adding more characters.
• 11:45
  - To Tanya's point, this really adds richness
• 11:49
  - to the reports data and analytics,
• 11:51
  - which we can use for process improvement,
• 11:54
  - for root cause analysis to Tanya's point,
• 11:57
  - and for enablement. Right? So this is really
• 12:00
  - trying to move us in that direction of
• 12:02
  - how do we use this data for improvement.
• 12:05
  - And this is gonna give us more insight
• 12:08
  - to that. One other interesting thing too that
• 12:10
  - we saw was
• 12:12
  - one out of every four rounds now picks
• 12:15
  - up a patient concern. So we didn't ask
• 12:17
  - our rounders to change their process, but,
• 12:21
  - this technology is picking up on more nuanced
• 12:24
  - concerns.
• 12:25
  - So the rounder before might have only put
• 12:28
  - in more of the extreme concerns before, but
• 12:31
  - now those nuanced concerns are being added in.
• 12:34
  - And those are the things that might be
• 12:36
  - really easy things that we can pick up
• 12:37
  - and,
• 12:38
  - take to our patient experience committees or PFACs
• 12:41
  - and and make a quick change with. Right?
• 12:43
  - So Mhmm. That's been really exciting to see.
• 12:47
  - You you actually,
• 12:48
  - reminded me of something else that during those
• 12:51
  - rounds,
• 12:51
  - the amount of information that is captured,
• 12:54
  - we're actually getting more recognition, right, and opportunities
• 12:57
  - to provide service recovery. And so
• 13:00
  - those are bubbling up oftentimes. And and not
• 13:02
  - that our nurses didn't wanna give those kudos
• 13:04
  - or that recognition before, but if, if something
• 13:07
  - was, you know, emergent happening within that room
• 13:09
  - or there was a a a time crunch
• 13:12
  - for,
• 13:12
  - the bubbling up priorities that it might have
• 13:15
  - slipped their mind that they had, given
• 13:17
  - accolades to a nurse or to an attacker
• 13:19
  - to somebody else on the team, and and
• 13:21
  - this ambient listening is capturing that now.
• 13:25
  - Some wonderful points. And, also,
• 13:27
  - easy to think about, like, you know, it's
• 13:29
  - still relatively early days for for this kind
• 13:31
  - of solution. Right? Over time,
• 13:34
  - what can be done with some of this
• 13:35
  - information that's being captured? I mean, there's
• 13:38
  - a great potential there, I imagine, for for
• 13:40
  - for improvements. But I wanna come back to,
• 13:42
  - Katie, something you mentioned a bit earlier, which
• 13:45
  - is, you know, what what these these nurse
• 13:48
  - leaders are doing after round after rounds now
• 13:51
  - now that they don't have to spend as
• 13:52
  - much time at the keyboard,
• 13:54
  - looking at a screen or documenting.
• 13:56
  - So how does this change the way they
• 13:58
  - spend their time during and after rounds, Katie?
• 14:00
  - Can you just expand on that a bit
• 14:01
  - a bit more for our listeners?
• 14:03
  - Yeah. Yeah. Good question. Well, during rounds, now
• 14:06
  - they can sit down and have a conversation.
• 14:08
  - But what we see happening is
• 14:11
  - now as they're kind of stepping out, walking
• 14:13
  - outside of that patient's room, they're shifting their
• 14:16
  - time from sitting there typing,
• 14:19
  - or sometimes it was the end of the
• 14:21
  - day task where they would come back to
• 14:23
  - their desktop at 05:00 and just try to,
• 14:26
  - do a lot of memory recall into the
• 14:28
  - software. So they're shifting their time from typing
• 14:31
  - and recalling
• 14:32
  - to approving the AI generated documentation.
• 14:36
  - And, when we look at this, we found
• 14:39
  - that on average, we're generating around six minutes
• 14:42
  - worth of typing time,
• 14:44
  - which takes about thirty seconds to approve. So
• 14:47
  - they didn't spend six minutes typing anymore, but
• 14:50
  - we've, generated
• 14:52
  - six minutes worth of documentation for them, and
• 14:55
  - it it takes a quick thirty seconds to
• 14:57
  - approve that.
• 14:58
  - Excellent. Appreciate those details.
• 15:01
  - Tanya, I wanna come back to you now.
• 15:02
  - And it's I think we've clearly established what
• 15:05
  - the benefits of this this technology are.
• 15:08
  - But even when strong, you know, new technology,
• 15:11
  - there comes sort of the the challenges associated
• 15:13
  - with change, right, and figuring out what it
• 15:15
  - means for for for the future. So how
• 15:17
  - is Parkview thinking about governance here with the
• 15:20
  - expanded use of of ambient listening tools and
• 15:23
  - including thinking about how how that factors into
• 15:26
  - physician workflows as well? Can you share a
• 15:28
  - little bit about how you're you're doing that
• 15:29
  - work and and managing the change?
• 15:32
  - Yeah. Good question. The, so we have a
• 15:35
  - steering committee already in place that was is
• 15:38
  - dedicated to the AI
• 15:40
  - focus, and they continue to advance the responsible
• 15:43
  - adoption of the AI across
• 15:45
  - our organization.
• 15:46
  - And we actually have just put together a
• 15:48
  - subcommittee
• 15:49
  - that focuses specifically on patient facing AI capabilities
• 15:53
  - and the patient experience,
• 15:55
  - because as we know, there's different types of
• 15:57
  - AI that are being used, patient facing and
• 15:59
  - then kinda behind the scenes. So So as
• 16:01
  - we embed that AI deeper into the patient
• 16:04
  - journey,
• 16:05
  - this subcommittee allows us to have really coordinated
• 16:08
  - strategies to meet the patients and coworkers where
• 16:10
  - they're at,
• 16:11
  - and really help to build the trust in
• 16:12
  - these tools, whether that's with our providers allowing
• 16:16
  - us to to use them with them or
• 16:18
  - our providers trusting the tool itself and
• 16:21
  - understanding that it's capturing the correct information
• 16:24
  - on their behalf.
• 16:25
  - Yeah. So some important work, important conversations being
• 16:28
  - had there, Tanya.
• 16:29
  - Katie,
• 16:30
  - from the the the NRC standpoint, how are
• 16:32
  - you thinking about this responsible
• 16:35
  - AI use and governance in the context of
• 16:37
  - these these patient facing conversations?
• 16:40
  - Yeah. I think, overall, we've kinda taken a
• 16:42
  - multipronged
• 16:43
  - approach to this. So first, we're really focused
• 16:45
  - on making sure we've got the right security
• 16:47
  - protocols,
• 16:49
  - infrastructure and safeguards in place so our partners
• 16:51
  - can feel confident and trust us with really
• 16:54
  - capturing patient conversations.
• 16:56
  - And then the second piece is really giving
• 16:58
  - our partners flexibility and control on how they
• 17:01
  - use the technology. So not every patient interaction
• 17:04
  - is gonna be the right fit, so we
• 17:06
  - allow organizations to decide what types of rounds
• 17:08
  - they wanna deploy this to.
• 17:10
  - And then we also give them control over
• 17:12
  - things like audio retention and deletion time line
• 17:15
  - so that solution can align with their own
• 17:17
  - policies and comfort level.
• 17:19
  - What I thought was great about Parkview too
• 17:21
  - is, they already had
• 17:23
  - a physician ambient listening feature in place within
• 17:27
  - their EMR. And so we were really able
• 17:29
  - to,
• 17:30
  - talk with them about what processes and protocols
• 17:33
  - they have in place to either introduce that
• 17:35
  - technology, but also around audio retention files. And
• 17:39
  - then we're able to kinda match,
• 17:41
  - those standards that were already established before,
• 17:44
  - we're using this technology in leader rounding. So
• 17:47
  - overall, philosophy
• 17:49
  - has been that responsible AI isn't just about
• 17:51
  - the technology, but it's also about giving our
• 17:54
  - partners
• 17:55
  - transparency,
• 17:56
  - flexibility,
• 17:57
  - and really the control they need to use
• 17:59
  - it in a way that aligns with their
• 18:01
  - own governance practices and and ultimately earns patient
• 18:05
  - trust because you gotta have patient trust in
• 18:07
  - order to to use this feature.
• 18:09
  - Right. And and you've really gotta understand the
• 18:11
  - organizations you're working with to help best help
• 18:13
  - them because there's you know, I hear it
• 18:15
  - all the time. Like, you you see one
• 18:17
  - hospital, you've seen one hospital. Right? You see
• 18:19
  - one health system, you've seen one health system.
• 18:21
  - Every everything's kinda different. So from the NRC
• 18:23
  - standpoint, you've gotta be able to work with
• 18:25
  - all kinds of different different, you know, circumstances
• 18:28
  - for different organizations. Right, Katie?
• 18:30
  - Absolutely.
• 18:31
  - Yeah. I think before we we sign off
• 18:34
  - here, I'll just make space. There's anything you
• 18:36
  - wanna final thought you wanna share with with
• 18:39
  - listeners.
• 18:40
  - Tanya, anything you wanna share before we we
• 18:42
  - sign off here?
• 18:43
  - I think the only thing I would say
• 18:45
  - is that the nurses that were rounding previously
• 18:48
  - when,
• 18:49
  - the rounding tool was introduced and the ambient
• 18:51
  - listening feature
• 18:52
  - was activated,
• 18:53
  - it really just reassured them that the work
• 18:56
  - they were doing was being captured and was
• 18:59
  - they're able to, again, go back and look
• 19:00
  - at it. And
• 19:02
  - they felt
• 19:03
  - a lot more confident in the connections and
• 19:06
  - the relationships they're able to build with those
• 19:07
  - patients because of the amount of information they
• 19:09
  - capture during that interaction
• 19:11
  - they had with them. So it has been
• 19:13
  - a benefit. Even those, nurses that maybe weren't
• 19:16
  - rounding before,
• 19:17
  - they have found that using the ambient listening
• 19:19
  - tool is an easier way to round because
• 19:22
  - before they
• 19:23
  - may have thought it was not a great
• 19:25
  - way to spend their time or, again, a
• 19:26
  - bit transactional.
• 19:28
  - And so really winning over the the nurses
• 19:30
  - that didn't maybe round as often as as
• 19:32
  - consistently have have really adopted it well because
• 19:35
  - of the feature.
• 19:36
  - Yeah. That's a that's a great call out.
• 19:38
  - Glad glad you shared that with our listeners.
• 19:40
  - It was a pleasure speaking with you today,
• 19:42
  - Tanya. Katie, any any final thoughts from you?
• 19:45
  - Yeah. I mean, I second everything that Tanya
• 19:47
  - said. I I think, we get into health
• 19:49
  - care because of the patients. Right? We wanna
• 19:52
  - help people. We wanna care for people,
• 19:54
  - And this brings us back to that renewed
• 19:56
  - focus on helping patients, building relationships, and connections
• 20:00
  - with them. And so to Tanya's point, they
• 20:02
  - were already doing great work before. Now we're
• 20:04
  - just highlighting that great work and and, reducing
• 20:07
  - that trade off that exists with technology.
• 20:10
  - Yep. A great place to close out. Thank
• 20:12
  - you, Katie. Thank you again, Tanya. I really,
• 20:15
  - really appreciate you both coming on the podcast
• 20:16
  - today.
• 20:18
  - My pleasure. Thank you very much.
• 20:20
  - We also wanna thank our podcast sponsor, NRC
• 20:23
  - Health. You can tune into more podcasts from
• 20:26
  - Beckers HealthCare by visiting our podcast page at
• 20:29
  - beckershospitalreview.com.