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30 in 30 - Episode 15 - Are You Talking to Customers the Wrong Way? - Amanda Ford
This episode of The UK Flooring Podcast welcomes Amanda “Panda” Ford, founder of The Financial Planning Club, for a practical look at how understanding different personalities can improve the way you sell, communicate and manage people.
Amanda introduces Insights Discovery, a psychometric profiling tool that uses four colour energies to explain how people prefer to communicate, receive information and make decisions.
Some customers want every detail about the flooring, preparation and installation process. Others simply want the price, the timescale and a clear answer. Treating both customers…
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