Staffing Shortages, Unanswered Calls At D.C.’s Crisis Hotline

City Cast DC · Sep 3, 2026 · 16m

City Cast’s Alyssa Fowers has done some important reporting about problems at D.C.’s 988 suicide-prevention call line. In the spring, nearly half the calls went unanswered. What’s going on? And what does it mean for people in crisis? Alyssa is here to talk us through the numbers.

If you or someone you know is experiencing suicidal thoughts or a mental health crisis, contact the National Suicide and Crisis Lifeline by calling or texting 988, or chatting online at https://chat.988lifeline.org/. To reach the Crisis Text Line, text HOME or HOLA to 741741. D.C.’s Access Helpline is also available…