"AI Is Changing How Customers Choose Shops" — Shop Owners Panel | GGP #85
AI is changing how customers choose auto repair shops, but most shop owners are still trying to figure out where it actually fits. The real issue isn’t the technology—it’s how it impacts trust, communication, and ultimately booked work.
In this Shop Owners Panel, experienced shop owners share how AI is showing up in their businesses and in customer behavior. These aren’t theories or predictions—this is what’s happening right now on the front lines of real shops.
The discussion highlights where shops are struggling: missed calls, weak communication, over-automation, and customers walking in…
The skinny
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