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AI May Be Big, But Nothing Replaces People In Workers’ Comp Claims
AI may be changing the Workers’ Compensation insurance industry, but that doesn’t diminish the importance of a personal touch. Guest Michael Kelley leads the HUB International claims adjustment team in New England and explains how bringing cases to a satisfying conclusion for all involved can be as much of an art as a science.
There’s room for both automation and technology and face-to-face discussion, understanding the nuances of every situation, and negotiating.
Kelly shares his process and how he puts his 40+ years of experience to work, from soup to nuts. Hear what he considers and how he…
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