Latest / Tech Leadership with Fexingo: Engineering Managers, CTOs, and Technical Leadership Conversations
How One CTO Turned On-Call Pain Into Developer Leverage
In this episode of Tech Leadership with Fexingo, Lucas and Luna explore a radical shift in on-call philosophy. They examine how one CTO at a mid-sized SaaS company transformed on-call from a dreaded rotation into a structured learning and ownership tool. The key insight: rotating developers through a dedicated 'incident triage' role for two-week sprints, paired with a strict no-escalation policy unless the issue meets a severity threshold, actually reduced burnout and improved system understanding. Lucas breaks down the metrics: a 40 percent drop in after-hours pages, a 22 percent increase in…
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