Why Elevator Technician Turnover is Hurting Customers—and What Can Help | Bernard Lee

The Elevator Careers Podcast · Aug 31, 2026 · 26m · transcript

Today’s guest is Bernard Lee, a longtime property manager who has spent more than thirty years working with elevator service companies. He's seen the value of having technicians who know a building inside and out, and he's also seen what happens when that continuity disappears. In this conversation, we discuss trends he’s seen in elevator service over the years, why technician turnover matters so much to customers, and how mentorship can strengthen the industry as a whole.

Chapters:

00:00 - Intro

01:13 - How Elevator Service Has Changed Over 30 Years

02:37 - The Customer Impact of Technician…