Finding Your One Thing
What one metric could transform your business? In Continental Airlines' remarkable story, a new CEO took the company from ranking 20th in customer satisfaction to becoming a top performer by focusing exclusively on improving on-time departures. This powerful example demonstrates how finding the right measurement can completely change your business trajectory.
In this episode, Bill talks about how to incorporate four distinct types of metrics: leading indicators (activities that predict future results), lagging indicators (outcome measurements), people indicators (team performance metrics)…
The skinny
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