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Richmond Utility Billing Chaos | Richmond News
Richmond’s new utility billing system is causing chaos for thousands—payments vanish, duplicate bills pile up, and balances confuse even the most patient residents. While the city says charges and payments are accurate, billing summaries show wrong info, prompting fee waivers and new 10-digit account numbers (arriving July 13). Customers like Allison Miessler report being stuck with two accounts and ever-shifting balances, while customer service is overwhelmed with long waits. DPU blames high volume and is urging folks to check their website or use the online tool for help, promising all…
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