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How One Restaurant Chain Cut Kitchen Wait Times by 40 Percent
Episode 66 of The Operations Podcast dives into how Sweetgreen, the fast-casual salad chain, overhauled its kitchen operations to cut average ticket time from 12 minutes to just over 7. Lucas and Luna break down the specific changes: redesigned station layouts, a new 'runner' role, and a pre-meal assembly system inspired by Chipotle's line but adapted for salads. They discuss the data behind the shift, how the company tested it in 20 stores before rolling out to 200, and what other quick-service restaurants can learn. No fluff — just a concrete case study in operational…
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