Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How One Hospital Cut Medication Errors 87 Percent With a Single Change
In episode 100 of The Operator's Manual, Lucas and Luna dive into a landmark case from the Virginia Mason Medical Center in Seattle. Ten years ago, the hospital was averaging 42 medication errors per month. Then a single change—moving the pharmacist from a basement office onto the patient floor—dropped that number to just 5 errors per month, an 87 percent reduction. Lucas explains the Toyota Production System thinking behind the move, why the distance between decision-maker and action point is the real problem, and how the same principle applies to a warehouse, a trading desk, or a…
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