Latest / Thanks For Visiting / 489. Chargebacks 101: Spotting Red Flags and Safeguarding Your Bookings
Transcript
- 1:03Sarah Karakaian: Hello.
- 1:03Sarah Karakaian: Welcome
- 1:03Sarah Karakaian: back
- 1:03Sarah Karakaian: to
- 1:04Sarah Karakaian: another
- 1:04Sarah Karakaian: great
- 1:04Sarah Karakaian: episode
- 1:04Sarah Karakaian: of
- 1:04Sarah Karakaian: My
- 1:05Sarah Karakaian: name
- 1:05Sarah Karakaian: is
- 1:05Sarah Karakaian: Sarah
- 1:05Sarah Karakaian: Karakaian.
- 1:06Annette Grant: I'm
- 1:06Annette Grant: Annette
- 1:06Annette Grant: Grant,
- 1:07Annette Grant: and
- 1:07Annette Grant: together
- 1:07Annette Grant: we
- 1:07Annette Grant: are
- 1:08Annette Grant: Thanks
- 1:08Annette Grant: for
- 1:08Annette Grant: Visiting.
- 1:09Sarah Karakaian: Let's
- 1:09Sarah Karakaian: start
- 1:09Sarah Karakaian: this
- 1:09Sarah Karakaian: episode
- 1:10Sarah Karakaian: like
- 1:10Sarah Karakaian: we
- 1:10Sarah Karakaian: do
- 1:10Sarah Karakaian: each
- 1:11Sarah Karakaian: and
- 1:11Sarah Karakaian: every
- 1:11Sarah Karakaian: week,
- 1:11Sarah Karakaian: and
- 1:11Sarah Karakaian: that
- 1:11Sarah Karakaian: is
- 1:12Sarah Karakaian: featuring
- 1:12Sarah Karakaian: one
- 1:12Sarah Karakaian: of
- 1:12Sarah Karakaian: you,
- 1:13Sarah Karakaian: our
- 1:13Sarah Karakaian: listeners
- 1:14Sarah Karakaian: who
- 1:14Sarah Karakaian: are
- 1:14Sarah Karakaian: heading
- 1:14Sarah Karakaian: on
- 1:14Sarah Karakaian: over
- 1:15Sarah Karakaian: to
- 1:15Sarah Karakaian: STRshare.com,
- 1:17Sarah Karakaian: sharing
- 1:17Sarah Karakaian: everything
- 1:17Sarah Karakaian: you
- 1:17Sarah Karakaian: can
- 1:18Sarah Karakaian: about
- 1:18Sarah Karakaian: your
- 1:18Sarah Karakaian: short-term
- 1:19Sarah Karakaian: rental
- 1:19Sarah Karakaian: so
- 1:19Sarah Karakaian: we
- 1:20Sarah Karakaian: can
- 1:20Sarah Karakaian: to
- 1:20Sarah Karakaian: celebrate
- 1:21Sarah Karakaian: you
- 1:21Sarah Karakaian: here
- 1:21Sarah Karakaian: on
- 1:21Sarah Karakaian: the
- 1:21Sarah Karakaian: podcast
- 1:22Sarah Karakaian: and
- 1:22Sarah Karakaian: on
- 1:23Sarah Karakaian: our
- 1:23Sarah Karakaian: Instagram
- 1:23Sarah Karakaian: account
- 1:24Sarah Karakaian: every
- 1:24Sarah Karakaian: Sunday.
- 1:25Sarah Karakaian: Annette.
- 1:26Sarah Karakaian: Who
- 1:26Sarah Karakaian: are
- 1:26Sarah Karakaian: we
- 1:26Sarah Karakaian: sharing
- 1:27Sarah Karakaian: this
- 1:27Sarah Karakaian: week?
- 1:27Annette Grant: This
- 1:28Annette Grant: week
- 1:28Annette Grant: we
- 1:28Annette Grant: are
- 1:28Annette Grant: sharing
- 1:28Annette Grant: @HiddenAlpineLodge,
- 1:33Annette Grant: again
- 1:34Annette Grant: @HiddenAlpineLodge.
- 1:36Annette Grant: And
- 1:37Annette Grant: I
- 1:37Annette Grant: just
- 1:37Annette Grant: wanna
- 1:38Annette Grant: say,
- 1:38Annette Grant: I
- 1:38Annette Grant: love
- 1:39Annette Grant: when
- 1:39Annette Grant: people
- 1:39Annette Grant: share
- 1:40Annette Grant: their
- 1:40Annette Grant: story
- 1:40Annette Grant: on
- 1:40Annette Grant: their
- 1:41Annette Grant: account
- 1:42Annette Grant: because
- 1:42Annette Grant: Jake
- 1:43Annette Grant: and
- 1:43Annette Grant: Brittany
- 1:44Annette Grant: is
- 1:44Annette Grant: their
- 1:45Annette Grant: lifelong
- 1:45Annette Grant: dream
- 1:46Annette Grant: to
- 1:46Annette Grant: have
- 1:47Annette Grant: a
- 1:47Annette Grant: cabin
- 1:48Annette Grant: in
- 1:48Annette Grant: the
- 1:48Annette Grant: Colorado
- 1:48Annette Grant: Mountains
- 1:49Annette Grant: and
- 1:49Annette Grant: they
- 1:49Annette Grant: made
- 1:49Annette Grant: it
- 1:49Annette Grant: come
- 1:49Annette Grant: true.
- 1:50Annette Grant: So
- 1:50Annette Grant: that
- 1:50Annette Grant: just,
- 1:51Annette Grant: ah.
- 1:51Sarah Karakaian: All
- 1:52Sarah Karakaian: the
- 1:52Sarah Karakaian: fields.
- 1:52Annette Grant: Yes.
- 1:53Annette Grant: It
- 1:53Annette Grant: makes,
- 1:53Annette Grant: it's
- 1:53Annette Grant: like
- 1:53Annette Grant: such
- 1:54Annette Grant: a
- 1:54Annette Grant: cute
- 1:54Annette Grant: picture
- 1:54Annette Grant: of
- 1:54Annette Grant: them
- 1:55Annette Grant: and
- 1:55Annette Grant: I
- 1:55Annette Grant: just,
- 1:55Annette Grant: I
- 1:56Annette Grant: wanna
- 1:56Annette Grant: be
- 1:56Annette Grant: a
- 1:56Annette Grant: part
- 1:56Annette Grant: of
- 1:56Annette Grant: their
- 1:57Annette Grant: story,
- 1:57Annette Grant: but
- 1:58Annette Grant: I
- 1:58Annette Grant: wanna
- 1:58Annette Grant: give
- 1:59Annette Grant: Jake
- 1:59Annette Grant: and
- 1:59Annette Grant: Brittany
- 2:00Annette Grant: a
- 2:00Annette Grant: huge
- 2:00Annette Grant: shout
- 2:01Annette Grant: out
- 2:01Annette Grant: because
- 2:02Annette Grant: they,
- 2:03Annette Grant: their
- 2:03Annette Grant: account,
- 2:04Annette Grant: they
- 2:04Annette Grant: have
- 2:05Annette Grant: been
- 2:05Annette Grant: doing
- 2:06Annette Grant: a
- 2:06Annette Grant: ton
- 2:07Annette Grant: of
- 2:07Annette Grant: Instagram
- 2:08Annette Grant: reels.
- 2:09Annette Grant: So
- 2:10Annette Grant: if
- 2:10Annette Grant: you
- 2:10Annette Grant: are
- 2:10Annette Grant: a
- 2:10Annette Grant: host
- 2:11Annette Grant: and
- 2:11Annette Grant: you
- 2:11Annette Grant: are
- 2:11Annette Grant: looking
- 2:12Annette Grant: for
- 2:12Annette Grant: inspiration
- 2:14Annette Grant: on
- 2:14Annette Grant: what
- 2:14Annette Grant: to
- 2:14Annette Grant: post
- 2:15Annette Grant: on
- 2:16Annette Grant: your
- 2:16Annette Grant: social
- 2:16Annette Grant: media,
- 2:17Annette Grant: please
- 2:18Annette Grant: go
- 2:19Annette Grant: check
- 2:19Annette Grant: out
- 2:19Annette Grant: their
- 2:19Annette Grant: feed.
- 2:21Annette Grant: Give
- 2:21Annette Grant: them
- 2:21Annette Grant: some
- 2:21Annette Grant: love,
- 2:22Annette Grant: but
- 2:22Annette Grant: just
- 2:22Annette Grant: see
- 2:23Annette Grant: all
- 2:23Annette Grant: of
- 2:23Annette Grant: the
- 2:23Annette Grant: different
- 2:24Annette Grant: ways
- 2:24Annette Grant: that
- 2:25Annette Grant: they
- 2:25Annette Grant: have
- 2:25Annette Grant: been
- 2:25Annette Grant: creating
- 2:25Annette Grant: content
- 2:26Annette Grant: in
- 2:26Annette Grant: reels.
- 2:27Annette Grant: So
- 2:27Annette Grant: whether
- 2:27Annette Grant: it
- 2:28Annette Grant: be
- 2:28Annette Grant: reels,
- 2:28Annette Grant: whether
- 2:29Annette Grant: it
- 2:29Annette Grant: be
- 2:30Annette Grant: on
- 2:30Annette Grant: TikTok
- 2:31Annette Grant: or
- 2:32Annette Grant: your
- 2:32Annette Grant: stories,
- 2:32Annette Grant: just
- 2:33Annette Grant: check
- 2:33Annette Grant: out.
- 2:34Annette Grant: It's
- 2:34Annette Grant: a,
- 2:35Annette Grant: it's
- 2:35Annette Grant: a,
- 2:35Annette Grant: it's
- 2:35Annette Grant: a
- 2:35Annette Grant: little
- 2:36Annette Grant: cabin
- 2:36Annette Grant: in
- 2:36Annette Grant: the
- 2:36Annette Grant: woods
- 2:37Annette Grant: and
- 2:37Annette Grant: they
- 2:37Annette Grant: are,
- 2:38Annette Grant: they
- 2:38Annette Grant: have
- 2:38Annette Grant: got
- 2:38Annette Grant: real
- 2:39Annette Grant: after
- 2:39Annette Grant: reel,
- 2:40Annette Grant: after
- 2:40Annette Grant: reel,
- 2:40Annette Grant: after
- 2:41Annette Grant: reel.
- 2:41Annette Grant: So
- 2:42Annette Grant: just
- 2:43Annette Grant: check
- 2:43Annette Grant: it
- 2:43Annette Grant: out,
- 2:44Annette Grant: take
- 2:44Annette Grant: inspiration,
- 2:45Annette Grant: give
- 2:46Annette Grant: them
- 2:46Annette Grant: a
- 2:46Annette Grant: follow.
- 2:48Annette Grant: Well
- 2:48Annette Grant: done.
- 2:49Sarah Karakaian: Love
- 2:50Sarah Karakaian: it.
- 2:50Annette Grant: I
- 2:50Annette Grant: also
- 2:52Annette Grant: wanna
- 2:52Annette Grant: go
- 2:52Annette Grant: to
- 2:52Annette Grant: the
- 2:52Annette Grant: mountains
- 2:52Annette Grant: now.
- 2:53Annette Grant: Yep.
- 2:54Annette Grant: It
- 2:54Annette Grant: looks
- 2:54Annette Grant: so
- 2:54Annette Grant: dreamy.
- 2:55Sarah Karakaian: Alright,
- 2:55Sarah Karakaian: so
- 2:55Sarah Karakaian: in
- 2:55Sarah Karakaian: today's
- 2:56Sarah Karakaian: episode
- 2:56Sarah Karakaian: is
- 2:56Sarah Karakaian: not
- 2:56Sarah Karakaian: so
- 2:57Sarah Karakaian: dreamy.
- 2:58Sarah Karakaian: We
- 2:58Sarah Karakaian: are
- 2:58Sarah Karakaian: going
- 2:59Sarah Karakaian: to
- 2:59Sarah Karakaian: tackle
- 3:00Sarah Karakaian: the
- 3:01Sarah Karakaian: topic
- 3:02Sarah Karakaian: of
- 3:03Sarah Karakaian: chargebacks.
- 3:04Sarah Karakaian: It's
- 3:04Sarah Karakaian: not
- 3:04Sarah Karakaian: the
- 3:04Sarah Karakaian: first
- 3:05Sarah Karakaian: time
- 3:05Sarah Karakaian: we've
- 3:05Sarah Karakaian: talked
- 3:05Sarah Karakaian: about
- 3:05Sarah Karakaian: chargebacks
- 3:06Sarah Karakaian: on
- 3:06Sarah Karakaian: the
- 3:06Sarah Karakaian: podcast,
- 3:07Sarah Karakaian: but
- 3:08Sarah Karakaian: it
- 3:09Sarah Karakaian: bears
- 3:09Sarah Karakaian: repeating
- 3:09Sarah Karakaian: 'cause
- 3:10Sarah Karakaian: it's
- 3:10Sarah Karakaian: just
- 3:10Sarah Karakaian: good
- 3:10Sarah Karakaian: to
- 3:10Sarah Karakaian: have
- 3:11Sarah Karakaian: some.
- 3:12Sarah Karakaian: We're
- 3:12Sarah Karakaian: gonna
- 3:12Sarah Karakaian: really
- 3:12Sarah Karakaian: get
- 3:13Sarah Karakaian: into
- 3:13Sarah Karakaian: some
- 3:13Sarah Karakaian: prevention.
- 3:15Sarah Karakaian: Or
- 3:16Sarah Karakaian: ways
- 3:16Sarah Karakaian: to
- 3:16Sarah Karakaian: deter
- 3:17Sarah Karakaian: chargebacks
- 3:17Sarah Karakaian: from
- 3:17Sarah Karakaian: happening.
- 3:18Sarah Karakaian: If
- 3:18Sarah Karakaian: you
- 3:18Sarah Karakaian: don't
- 3:19Sarah Karakaian: know
- 3:19Sarah Karakaian: what
- 3:19Sarah Karakaian: a
- 3:19Sarah Karakaian: chargeback
- 3:19Sarah Karakaian: is,
- 3:20Sarah Karakaian: if
- 3:20Sarah Karakaian: you
- 3:20Sarah Karakaian: didn't
- 3:20Sarah Karakaian: listen
- 3:21Sarah Karakaian: to
- 3:21Sarah Karakaian: that
- 3:21Sarah Karakaian: previous
- 3:22Sarah Karakaian: episode,
- 3:22Sarah Karakaian: which
- 3:22Sarah Karakaian: we'll
- 3:22Sarah Karakaian: link
- 3:22Sarah Karakaian: to
- 3:23Sarah Karakaian: in
- 3:23Sarah Karakaian: the
- 3:23Sarah Karakaian: show
- 3:23Sarah Karakaian: notes
- 3:24Sarah Karakaian: if
- 3:24Sarah Karakaian: you're
- 3:24Sarah Karakaian: interested.
- 3:25Sarah Karakaian: Uh,
- 3:26Sarah Karakaian: that
- 3:26Sarah Karakaian: is
- 3:26Sarah Karakaian: what
- 3:26Sarah Karakaian: today's
- 3:27Sarah Karakaian: episode
- 3:27Sarah Karakaian: is
- 3:27Sarah Karakaian: also
- 3:28Sarah Karakaian: about,
- 3:28Sarah Karakaian: is
- 3:28Sarah Karakaian: educating
- 3:29Sarah Karakaian: you
- 3:29Sarah Karakaian: on
- 3:30Sarah Karakaian: what
- 3:30Sarah Karakaian: it
- 3:30Sarah Karakaian: is,
- 3:31Sarah Karakaian: what
- 3:31Sarah Karakaian: happens
- 3:31Sarah Karakaian: if
- 3:31Sarah Karakaian: it
- 3:32Sarah Karakaian: happens
- 3:32Sarah Karakaian: to
- 3:32Sarah Karakaian: you,
- 3:33Sarah Karakaian: and
- 3:33Sarah Karakaian: that
- 3:33Sarah Karakaian: ways
- 3:33Sarah Karakaian: to
- 3:34Sarah Karakaian: deal
- 3:34Sarah Karakaian: with
- 3:34Sarah Karakaian: chargebacks.
- 3:35Sarah Karakaian: And
- 3:37Sarah Karakaian: as
- 3:37Sarah Karakaian: we'll
- 3:37Sarah Karakaian: get
- 3:37Sarah Karakaian: into
- 3:37Sarah Karakaian: a
- 3:37Sarah Karakaian: little
- 3:38Sarah Karakaian: bit
- 3:38Sarah Karakaian: later
- 3:38Sarah Karakaian: in
- 3:38Sarah Karakaian: the
- 3:38Sarah Karakaian: episode,
- 3:39Sarah Karakaian: the
- 3:40Sarah Karakaian: raw
- 3:40Sarah Karakaian: truth
- 3:42Sarah Karakaian: about
- 3:42Sarah Karakaian: chargebacks.
- 3:44All
- 3:44right,
- 3:44let's
- 3:44get
- 3:44into
- 3:45what
- 3:45a
- 3:45chargeback
- 3:46is.
- 3:47It
- 3:47is
- 3:47not
- 3:47fun.
- 3:48But
- 3:48here's,
- 3:49I
- 3:49wanna
- 3:49share
- 3:50this
- 3:50with
- 3:50you.
- 3:51I
- 3:51want
- 3:52you
- 3:52to
- 3:52understand
- 3:53what
- 3:53it
- 3:53means
- 3:53when
- 3:53I
- 3:54say
- 3:54merchant
- 3:55of
- 3:55record.
- 3:57Okay?
- 3:57So
- 3:57this
- 3:57is
- 3:58the,
- 3:58the
- 3:58whoever
- 3:59is
- 3:59merchant
- 3:59of
- 3:59record,
- 4:00that
- 4:00is
- 4:00who
- 4:00is
- 4:01responsible
- 4:02for
- 4:03the
- 4:03processing
- 4:04of
- 4:05a
- 4:05fee,
- 4:05right?
- 4:06Annette Grant: A
- 4:06Annette Grant: payment.
- 4:07Sarah Karakaian: A
- 4:07Sarah Karakaian: payment.
- 4:08Sarah Karakaian: I
- 4:08Sarah Karakaian: love
- 4:08Sarah Karakaian: that.
- 4:09Sarah Karakaian: I'll
- 4:09Sarah Karakaian: give
- 4:09Sarah Karakaian: you
- 4:09Sarah Karakaian: an
- 4:09Sarah Karakaian: example.
- 4:10Sarah Karakaian: So
- 4:10Sarah Karakaian: when
- 4:11Sarah Karakaian: you
- 4:11Sarah Karakaian: have
- 4:11Sarah Karakaian: an
- 4:11Sarah Karakaian: Airbnb
- 4:12Sarah Karakaian: booking.
- 4:13Sarah Karakaian: The
- 4:13Sarah Karakaian: guest
- 4:13Sarah Karakaian: pays
- 4:14Sarah Karakaian: through
- 4:14Sarah Karakaian: Airbnb.
- 4:15Sarah Karakaian: Airbnb
- 4:16Sarah Karakaian: transacts
- 4:16Sarah Karakaian: that,
- 4:17Sarah Karakaian: right?
- 4:17Sarah Karakaian: They
- 4:17Sarah Karakaian: process
- 4:18Sarah Karakaian: it
- 4:18Sarah Karakaian: and
- 4:18Sarah Karakaian: they
- 4:18Sarah Karakaian: send
- 4:19Sarah Karakaian: you
- 4:19Sarah Karakaian: your
- 4:19Sarah Karakaian: cut.
- 4:20Sarah Karakaian: Right?
- 4:20Sarah Karakaian: So
- 4:21Sarah Karakaian: Airbnb
- 4:22Sarah Karakaian: is
- 4:22Sarah Karakaian: the
- 4:22Sarah Karakaian: merchant
- 4:23Sarah Karakaian: of
- 4:23Sarah Karakaian: record.
- 4:23Sarah Karakaian: Mm-hmm.
- 4:24Sarah Karakaian: Right?
- 4:24Annette Grant: For
- 4:24Annette Grant: example,
- 4:25Annette Grant: think
- 4:25Annette Grant: about
- 4:25Annette Grant: it,
- 4:25Annette Grant: you
- 4:26Annette Grant: go
- 4:26Annette Grant: through
- 4:26Annette Grant: your
- 4:27Annette Grant: bank
- 4:27Annette Grant: account
- 4:27Annette Grant: at
- 4:27Annette Grant: the
- 4:28Annette Grant: end
- 4:28Annette Grant: of
- 4:28Annette Grant: the
- 4:28Annette Grant: month,
- 4:28Annette Grant: every
- 4:29Annette Grant: time
- 4:29Annette Grant: you
- 4:29Annette Grant: swiped
- 4:29Annette Grant: your
- 4:30Annette Grant: debit
- 4:30Annette Grant: and
- 4:31Annette Grant: or
- 4:31Annette Grant: credit
- 4:31Annette Grant: card,
- 4:32Annette Grant: you're
- 4:32Annette Grant: gonna
- 4:32Annette Grant: go
- 4:32Annette Grant: through,
- 4:33Annette Grant: and
- 4:33Annette Grant: those
- 4:33Annette Grant: are
- 4:33Annette Grant: the
- 4:33Annette Grant: merchants
- 4:34Annette Grant: of
- 4:34Annette Grant: record
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- 4:36Annette Grant: all
- 4:36Annette Grant: of
- 4:36Annette Grant: the
- 4:36Annette Grant: transactions
- 4:37Annette Grant: that
- 4:37Annette Grant: you
- 4:37Annette Grant: made.
- 4:38Sarah Karakaian: Now,
- 4:39Sarah Karakaian: for
- 4:39Sarah Karakaian: many
- 4:39Sarah Karakaian: of
- 4:39Sarah Karakaian: us,
- 4:40Sarah Karakaian: if
- 4:40Sarah Karakaian: you
- 4:41Sarah Karakaian: use
- 4:41Sarah Karakaian: vrbo
- 4:43Sarah Karakaian: as
- 4:43Sarah Karakaian: one
- 4:43Sarah Karakaian: of
- 4:43Sarah Karakaian: your
- 4:44Sarah Karakaian: online
- 4:44Sarah Karakaian: travel
- 4:44Sarah Karakaian: agencies
- 4:45Sarah Karakaian: where
- 4:45Sarah Karakaian: you
- 4:45Sarah Karakaian: list
- 4:45Sarah Karakaian: your
- 4:45Sarah Karakaian: property.
- 4:46Annette Grant: Which
- 4:46Annette Grant: we
- 4:46Annette Grant: encourage
- 4:47Annette Grant: you
- 4:47Annette Grant: to
- 4:47Annette Grant: diversify.
- 4:48Sarah Karakaian: They
- 4:48Sarah Karakaian: get
- 4:49Sarah Karakaian: you,
- 4:49Sarah Karakaian: or
- 4:49Sarah Karakaian: Furnished
- 4:50Sarah Karakaian: Finder
- 4:50Sarah Karakaian: is
- 4:50Sarah Karakaian: another
- 4:51Sarah Karakaian: popular
- 4:51Sarah Karakaian: one.
- 4:52Sarah Karakaian: They
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- 4:52Sarah Karakaian: you
- 4:52Sarah Karakaian: the
- 4:53Sarah Karakaian: lead,
- 4:53Sarah Karakaian: they
- 4:53Sarah Karakaian: get
- 4:53Sarah Karakaian: you
- 4:53Sarah Karakaian: the
- 4:53Sarah Karakaian: potential
- 4:54Sarah Karakaian: guests.
- 4:54Sarah Karakaian: They
- 4:54Sarah Karakaian: go
- 4:54Sarah Karakaian: through
- 4:54Sarah Karakaian: that.
- 4:55Sarah Karakaian: They
- 4:55Sarah Karakaian: go
- 4:55Sarah Karakaian: through
- 4:55Sarah Karakaian: that
- 4:55Sarah Karakaian: process
- 4:56Sarah Karakaian: of
- 4:56Sarah Karakaian: selecting
- 4:56Sarah Karakaian: you,
- 4:57Sarah Karakaian: and
- 4:57Sarah Karakaian: then
- 4:58Sarah Karakaian: they
- 4:58Sarah Karakaian: actually
- 4:58Sarah Karakaian: pay
- 4:59Sarah Karakaian: you
- 4:59Sarah Karakaian: directly
- 5:00Sarah Karakaian: for
- 5:01Sarah Karakaian: that
- 5:01Sarah Karakaian: stay.
- 5:01Sarah Karakaian: So
- 5:01Sarah Karakaian: you
- 5:02Sarah Karakaian: are
- 5:03Sarah Karakaian: the
- 5:03Sarah Karakaian: merchant
- 5:03Sarah Karakaian: of
- 5:04Sarah Karakaian: record.
- 5:04Annette Grant: Okay.
- 5:04Annette Grant: When
- 5:05Annette Grant: you
- 5:05Annette Grant: say
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- 5:06Annette Grant: them,
- 5:06Annette Grant: like
- 5:06Annette Grant: the
- 5:06Annette Grant: guest
- 5:07Annette Grant: pays
- 5:07Annette Grant: you
- 5:08Annette Grant: directly.
- 5:08Sarah Karakaian: The
- 5:08Sarah Karakaian: guest,
- 5:08Sarah Karakaian: right.
- 5:09Sarah Karakaian: The
- 5:09Sarah Karakaian: guest
- 5:09Sarah Karakaian: pays
- 5:09Sarah Karakaian: me
- 5:09Sarah Karakaian: the
- 5:10Sarah Karakaian: host
- 5:10Sarah Karakaian: for
- 5:10Sarah Karakaian: my
- 5:10Sarah Karakaian: stays
- 5:11Sarah Karakaian: when
- 5:11Sarah Karakaian: they
- 5:11Sarah Karakaian: book
- 5:12Sarah Karakaian: via
- 5:12Sarah Karakaian: vrbo.
- 5:13Sarah Karakaian: Right.
- 5:13Sarah Karakaian: Or
- 5:13Sarah Karakaian: if
- 5:14Sarah Karakaian: I,
- 5:14Sarah Karakaian: if
- 5:14Sarah Karakaian: I
- 5:14Sarah Karakaian: get
- 5:14Sarah Karakaian: a
- 5:14Sarah Karakaian: tenant
- 5:15Sarah Karakaian: on
- 5:15Sarah Karakaian: Furnished
- 5:16Sarah Karakaian: Finder,
- 5:17Sarah Karakaian: Furnished
- 5:17Sarah Karakaian: Finder
- 5:18Sarah Karakaian: finds
- 5:18Sarah Karakaian: me
- 5:18Sarah Karakaian: that
- 5:18Sarah Karakaian: person,
- 5:19Sarah Karakaian: we
- 5:19Sarah Karakaian: communicate
- 5:20Sarah Karakaian: on
- 5:20Sarah Karakaian: Furnished
- 5:20Sarah Karakaian: Finder
- 5:21Sarah Karakaian: and
- 5:21Sarah Karakaian: then
- 5:22Sarah Karakaian: they
- 5:22Sarah Karakaian: pay
- 5:22Sarah Karakaian: me
- 5:23Sarah Karakaian: the
- 5:23Sarah Karakaian: host
- 5:24Sarah Karakaian: directly.
- 5:24Sarah Karakaian: Right.
- 5:24Sarah Karakaian: Furnished
- 5:25Sarah Karakaian: Finder
- 5:25Sarah Karakaian: doesn't
- 5:25Sarah Karakaian: take
- 5:26Sarah Karakaian: that
- 5:26Sarah Karakaian: payment,
- 5:26Sarah Karakaian: it
- 5:26Sarah Karakaian: doesn't
- 5:26Sarah Karakaian: process
- 5:27Sarah Karakaian: it
- 5:27Sarah Karakaian: and
- 5:27Sarah Karakaian: then
- 5:27Sarah Karakaian: send
- 5:28Sarah Karakaian: it
- 5:28Sarah Karakaian: to
- 5:28Sarah Karakaian: me.
- 5:29Sarah Karakaian: I
- 5:29Sarah Karakaian: am
- 5:29Sarah Karakaian: the
- 5:29Sarah Karakaian: merchant
- 5:30Sarah Karakaian: of
- 5:30Sarah Karakaian: record.
- 5:30Sarah Karakaian: Why
- 5:31Sarah Karakaian: is
- 5:31Sarah Karakaian: this
- 5:31Sarah Karakaian: important?
- 5:32Sarah Karakaian: I'm
- 5:32Sarah Karakaian: sharing
- 5:32Sarah Karakaian: this
- 5:32Sarah Karakaian: with
- 5:33Sarah Karakaian: you
- 5:33Sarah Karakaian: because
- 5:34Sarah Karakaian: when
- 5:34Sarah Karakaian: you
- 5:34Sarah Karakaian: are
- 5:34Sarah Karakaian: the
- 5:35Sarah Karakaian: merchant
- 5:35Sarah Karakaian: of
- 5:35Sarah Karakaian: record,
- 5:36Sarah Karakaian: that
- 5:37Sarah Karakaian: is
- 5:37Sarah Karakaian: when
- 5:37Sarah Karakaian: you
- 5:38Sarah Karakaian: could
- 5:38Sarah Karakaian: be
- 5:39Sarah Karakaian: made
- 5:40Sarah Karakaian: aware
- 5:40Sarah Karakaian: of
- 5:41Sarah Karakaian: a
- 5:41Sarah Karakaian: chargeback.
- 5:42Sarah Karakaian: What
- 5:42Sarah Karakaian: is
- 5:43Sarah Karakaian: a
- 5:43Sarah Karakaian: chargeback?
- 5:43Sarah Karakaian: A
- 5:43Sarah Karakaian: simple
- 5:44Sarah Karakaian: definition.
- 5:44Sarah Karakaian: We
- 5:45Sarah Karakaian: have
- 5:45Sarah Karakaian: it
- 5:45Sarah Karakaian: written
- 5:45Sarah Karakaian: down
- 5:45Sarah Karakaian: here,
- 5:46Sarah Karakaian: a
- 5:46Sarah Karakaian: guest
- 5:46Sarah Karakaian: dispute
- 5:47Sarah Karakaian: the
- 5:48Sarah Karakaian: charge
- 5:48Sarah Karakaian: with
- 5:49Sarah Karakaian: their
- 5:49Sarah Karakaian: credit
- 5:49Sarah Karakaian: card
- 5:50Sarah Karakaian: company.
- 5:50Sarah Karakaian: Now,
- 5:51Sarah Karakaian: you
- 5:51Sarah Karakaian: will
- 5:51Sarah Karakaian: probably
- 5:52Sarah Karakaian: never
- 5:52Sarah Karakaian: see
- 5:52Sarah Karakaian: this
- 5:53Sarah Karakaian: with
- 5:53Sarah Karakaian: an
- 5:53Sarah Karakaian: Airbnb
- 5:54Sarah Karakaian: guest
- 5:54Sarah Karakaian: because
- 5:56Sarah Karakaian: pop
- 5:56Sarah Karakaian: quiz.
- 5:58Sarah Karakaian: Because
- 5:58Sarah Karakaian: Airbnb
- 5:59Sarah Karakaian: is
- 5:59Sarah Karakaian: the
- 5:59Sarah Karakaian: merchant
- 5:59Sarah Karakaian: of
- 5:59Sarah Karakaian: record.
- 5:59Sarah Karakaian: Airbnb
- 6:00Sarah Karakaian: handles
- 6:01Sarah Karakaian: any
- 6:01Sarah Karakaian: chargebacks
- 6:02Sarah Karakaian: they
- 6:02Sarah Karakaian: may
- 6:02Sarah Karakaian: get
- 6:03Sarah Karakaian: through
- 6:03Sarah Karakaian: the
- 6:03Sarah Karakaian: processing
- 6:04Sarah Karakaian: situation.
- 6:06Sarah Karakaian: When
- 6:06Sarah Karakaian: you
- 6:07Sarah Karakaian: are
- 6:07Sarah Karakaian: the
- 6:07Sarah Karakaian: merchant
- 6:07Sarah Karakaian: of
- 6:07Sarah Karakaian: record,
- 6:08Sarah Karakaian: you
- 6:08Sarah Karakaian: need
- 6:09Sarah Karakaian: to
- 6:09Sarah Karakaian: be
- 6:09Sarah Karakaian: aware
- 6:10Sarah Karakaian: of
- 6:11Sarah Karakaian: those
- 6:11Sarah Karakaian: processing,
- 6:12Sarah Karakaian: uh,
- 6:13Sarah Karakaian: fees
- 6:13Sarah Karakaian: and
- 6:13Sarah Karakaian: all
- 6:13Sarah Karakaian: the
- 6:14Sarah Karakaian: activity
- 6:14Sarah Karakaian: that
- 6:14Sarah Karakaian: happens
- 6:14Sarah Karakaian: when,
- 6:15Sarah Karakaian: whether
- 6:15Sarah Karakaian: you
- 6:15Sarah Karakaian: use
- 6:15Sarah Karakaian: stripe
- 6:16Sarah Karakaian: or
- 6:16Sarah Karakaian: anything
- 6:16Sarah Karakaian: like
- 6:17Sarah Karakaian: that,
- 6:17Sarah Karakaian: whatever
- 6:17Sarah Karakaian: that
- 6:17Sarah Karakaian: payment
- 6:17Sarah Karakaian: processor
- 6:18Sarah Karakaian: is,
- 6:18Sarah Karakaian: because
- 6:19Sarah Karakaian: if
- 6:19Sarah Karakaian: a
- 6:19Sarah Karakaian: guest
- 6:19Sarah Karakaian: disputes
- 6:20Sarah Karakaian: their
- 6:21Sarah Karakaian: stay
- 6:21Sarah Karakaian: with
- 6:21Sarah Karakaian: you,
- 6:22Sarah Karakaian: that
- 6:22Sarah Karakaian: charge,
- 6:23Sarah Karakaian: it's
- 6:23Sarah Karakaian: called
- 6:23Sarah Karakaian: a
- 6:23Sarah Karakaian: chargeback.
- 6:25Sarah Karakaian: You
- 6:25Sarah Karakaian: are
- 6:25Sarah Karakaian: responsible
- 6:26Sarah Karakaian: for
- 6:26Sarah Karakaian: handling
- 6:27Sarah Karakaian: it.
- 6:27Sarah Karakaian: I
- 6:27Sarah Karakaian: just
- 6:27Sarah Karakaian: wanted
- 6:27Sarah Karakaian: to
- 6:27Sarah Karakaian: explain
- 6:28Sarah Karakaian: to
- 6:28Sarah Karakaian: you
- 6:29Sarah Karakaian: that
- 6:29Sarah Karakaian: it's
- 6:30Sarah Karakaian: not
- 6:30Sarah Karakaian: such
- 6:30Sarah Karakaian: a
- 6:30Sarah Karakaian: big
- 6:30Sarah Karakaian: concern
- 6:31Sarah Karakaian: with
- 6:31Sarah Karakaian: your
- 6:31Sarah Karakaian: Airbnb
- 6:32Sarah Karakaian: guests,
- 6:33Sarah Karakaian: but
- 6:33Sarah Karakaian: it
- 6:33Sarah Karakaian: is
- 6:33Sarah Karakaian: a
- 6:33Sarah Karakaian: bigger
- 6:34Sarah Karakaian: concern
- 6:34Sarah Karakaian: where
- 6:35Sarah Karakaian: you
- 6:35Sarah Karakaian: are
- 6:35Sarah Karakaian: the
- 6:35Sarah Karakaian: merchant
- 6:35Sarah Karakaian: of
- 6:36Sarah Karakaian: record.
- 6:36Sarah Karakaian: That
- 6:36Sarah Karakaian: make
- 6:36Sarah Karakaian: sense?
- 6:39Annette Grant: And
- 6:39Annette Grant: of
- 6:39Annette Grant: course
- 6:40Annette Grant: as
- 6:40Annette Grant: we're
- 6:40Annette Grant: talking
- 6:40Annette Grant: about
- 6:40Annette Grant: chargebacks,
- 6:41Annette Grant: we
- 6:41Annette Grant: obviously
- 6:42Annette Grant: want
- 6:42Annette Grant: you
- 6:42Annette Grant: to
- 6:42Annette Grant: be
- 6:42Annette Grant: diversifying
- 6:43Annette Grant: as
- 6:43Annette Grant: much
- 6:43Annette Grant: as
- 6:43Annette Grant: possible.
- 6:44Annette Grant: So
- 6:46Annette Grant: direct
- 6:46Annette Grant: bookings
- 6:46Annette Grant: are
- 6:46Annette Grant: involved
- 6:47Annette Grant: here
- 6:47Annette Grant: too,
- 6:48Annette Grant: in
- 6:48Annette Grant: the
- 6:48Annette Grant: chargeback.
- 6:49Sarah Karakaian: Yeah.
- 6:49Sarah Karakaian: So
- 6:50Sarah Karakaian: here's
- 6:50Sarah Karakaian: the
- 6:50Sarah Karakaian: thing,
- 6:50Sarah Karakaian: as
- 6:51Sarah Karakaian: you
- 6:51Sarah Karakaian: can
- 6:51Sarah Karakaian: already
- 6:51Sarah Karakaian: tell,
- 6:51Sarah Karakaian: I
- 6:51Sarah Karakaian: know
- 6:51Sarah Karakaian: we
- 6:52Sarah Karakaian: haven't
- 6:52Sarah Karakaian: told
- 6:52Sarah Karakaian: you.
- 6:53Sarah Karakaian: Uh,
- 6:53Sarah Karakaian: you
- 6:53Sarah Karakaian: know,
- 6:53Sarah Karakaian: why
- 6:54Sarah Karakaian: chargebacks
- 6:54Sarah Karakaian: happen
- 6:55Sarah Karakaian: or
- 6:55Sarah Karakaian: how
- 6:55Sarah Karakaian: to
- 6:55Sarah Karakaian: take
- 6:55Sarah Karakaian: care
- 6:56Sarah Karakaian: of
- 6:56Sarah Karakaian: them
- 6:56Sarah Karakaian: yet,
- 6:56Sarah Karakaian: but
- 6:56Sarah Karakaian: obviously
- 6:56Sarah Karakaian: there's
- 6:57Sarah Karakaian: a
- 6:57Sarah Karakaian: negative
- 6:57Sarah Karakaian: connotation
- 6:58Sarah Karakaian: around
- 6:58Sarah Karakaian: them.
- 6:59Sarah Karakaian: But
- 6:59Sarah Karakaian: we,
- 6:59Sarah Karakaian: I
- 6:59Sarah Karakaian: just
- 6:59Sarah Karakaian: wanna
- 7:00Sarah Karakaian: say
- 7:00Sarah Karakaian: this
- 7:00Sarah Karakaian: now
- 7:00Sarah Karakaian: before
- 7:00Sarah Karakaian: we
- 7:00Sarah Karakaian: get
- 7:01Sarah Karakaian: into
- 7:01Sarah Karakaian: the
- 7:01Sarah Karakaian: meat
- 7:01Sarah Karakaian: of
- 7:01Sarah Karakaian: it.
- 7:02Sarah Karakaian: Do
- 7:02Sarah Karakaian: not,
- 7:03Sarah Karakaian: I
- 7:03Sarah Karakaian: repeat,
- 7:04Sarah Karakaian: do
- 7:04Sarah Karakaian: not
- 7:04Sarah Karakaian: let
- 7:05Sarah Karakaian: this
- 7:05Sarah Karakaian: discourage
- 7:05Sarah Karakaian: you
- 7:06Sarah Karakaian: from
- 7:06Sarah Karakaian: diversifying
- 7:07Sarah Karakaian: your
- 7:07Sarah Karakaian: bookings
- 7:08Sarah Karakaian: on
- 7:08Sarah Karakaian: vrbo,
- 7:09Sarah Karakaian: on
- 7:09Sarah Karakaian: other
- 7:09Sarah Karakaian: OTAs
- 7:10Sarah Karakaian: with
- 7:10Sarah Karakaian: your
- 7:10Sarah Karakaian: merchant
- 7:10Sarah Karakaian: of
- 7:10Sarah Karakaian: record
- 7:11Sarah Karakaian: direct
- 7:11Sarah Karakaian: bookings,
- 7:12Sarah Karakaian: because
- 7:13Sarah Karakaian: I'm
- 7:13Sarah Karakaian: telling
- 7:13Sarah Karakaian: you,
- 7:14Sarah Karakaian: putting
- 7:15Sarah Karakaian: all
- 7:15Sarah Karakaian: of
- 7:15Sarah Karakaian: your
- 7:15Sarah Karakaian: eggs
- 7:16Sarah Karakaian: in
- 7:16Sarah Karakaian: the
- 7:16Sarah Karakaian: Airbnb
- 7:16Sarah Karakaian: basket
- 7:17Sarah Karakaian: has
- 7:17Sarah Karakaian: its
- 7:17Sarah Karakaian: own
- 7:17Sarah Karakaian: financial
- 7:18Sarah Karakaian: setbacks,
- 7:19Sarah Karakaian: okay?
- 7:20Sarah Karakaian: Right.
- 7:20Sarah Karakaian: And
- 7:20Sarah Karakaian: chargebacks.
- 7:21Sarah Karakaian: We're
- 7:21Sarah Karakaian: gonna
- 7:21Sarah Karakaian: go
- 7:21Sarah Karakaian: over
- 7:21Sarah Karakaian: it,
- 7:21Sarah Karakaian: but
- 7:21Sarah Karakaian: they're
- 7:21Sarah Karakaian: not
- 7:22Sarah Karakaian: that
- 7:22Sarah Karakaian: common.
- 7:23Sarah Karakaian: And
- 7:23Sarah Karakaian: there
- 7:23Sarah Karakaian: are
- 7:24Sarah Karakaian: ways,
- 7:24Sarah Karakaian: obviously
- 7:24Sarah Karakaian: we're
- 7:25Sarah Karakaian: gonna
- 7:25Sarah Karakaian: go
- 7:25Sarah Karakaian: over
- 7:25Sarah Karakaian: that
- 7:25Sarah Karakaian: today
- 7:25Sarah Karakaian: too,
- 7:25Sarah Karakaian: how
- 7:26Sarah Karakaian: to
- 7:26Sarah Karakaian: help,
- 7:27Sarah Karakaian: uh,
- 7:27Sarah Karakaian: not
- 7:28Sarah Karakaian: prevent
- 7:28Sarah Karakaian: them,
- 7:28Sarah Karakaian: but,
- 7:29Annette Grant: deter
- 7:30Annette Grant: them,
- 7:30Sarah Karakaian: deter
- 7:30Sarah Karakaian: them
- 7:30Sarah Karakaian: from
- 7:30Sarah Karakaian: happening.
- 7:31Sarah Karakaian: Mm-hmm.
- 7:31Sarah Karakaian: Please,
- 7:32Sarah Karakaian: for
- 7:32Sarah Karakaian: them,
- 7:32Sarah Karakaian: listen,
- 7:33Sarah Karakaian: they're
- 7:33Sarah Karakaian: not
- 7:33Sarah Karakaian: fun.
- 7:34Sarah Karakaian: They're
- 7:35Sarah Karakaian: emotionally
- 7:35Sarah Karakaian: like.
- 7:36Sarah Karakaian: I'll
- 7:37Sarah Karakaian: get
- 7:37Sarah Karakaian: a
- 7:37Sarah Karakaian: little
- 7:37Sarah Karakaian: story
- 7:37Sarah Karakaian: time
- 7:37Sarah Karakaian: here.
- 7:38Sarah Karakaian: I
- 7:38Sarah Karakaian: had
- 7:38Sarah Karakaian: a
- 7:38Sarah Karakaian: chargeback.
- 7:39Sarah Karakaian: So
- 7:39Sarah Karakaian: again,
- 7:39Sarah Karakaian: a
- 7:39Sarah Karakaian: chargeback
- 7:40Sarah Karakaian: is
- 7:40Sarah Karakaian: whether
- 7:40Sarah Karakaian: the
- 7:40Sarah Karakaian: guest
- 7:41Sarah Karakaian: disputes
- 7:41Sarah Karakaian: the
- 7:41Sarah Karakaian: charge
- 7:42Sarah Karakaian: with
- 7:42Sarah Karakaian: their
- 7:42Sarah Karakaian: credit
- 7:42Sarah Karakaian: card
- 7:42Sarah Karakaian: company.
- 7:43Sarah Karakaian: And
- 7:43Sarah Karakaian: you
- 7:43Sarah Karakaian: hopefully
- 7:44Sarah Karakaian: know
- 7:44Sarah Karakaian: us
- 7:44Sarah Karakaian: by
- 7:44Sarah Karakaian: now
- 7:45Sarah Karakaian: or
- 7:45Sarah Karakaian: if
- 7:45Sarah Karakaian: you're
- 7:46Sarah Karakaian: new
- 7:46Sarah Karakaian: to
- 7:46Sarah Karakaian: hanging
- 7:46Sarah Karakaian: out
- 7:46Sarah Karakaian: with
- 7:47Sarah Karakaian: us.
- 7:47Sarah Karakaian: Um,
- 7:48Sarah Karakaian: we
- 7:48Sarah Karakaian: very
- 7:48Sarah Karakaian: much
- 7:49Sarah Karakaian: love
- 7:49Sarah Karakaian: our
- 7:49Sarah Karakaian: guest.
- 7:50Sarah Karakaian: I
- 7:50Sarah Karakaian: want
- 7:50Sarah Karakaian: my
- 7:50Sarah Karakaian: guests
- 7:51Sarah Karakaian: to
- 7:51Sarah Karakaian: be
- 7:51Sarah Karakaian: very,
- 7:51Sarah Karakaian: I
- 7:51Sarah Karakaian: want
- 7:52Sarah Karakaian: them
- 7:52Sarah Karakaian: to
- 7:52Sarah Karakaian: have,
- 7:52Sarah Karakaian: offer
- 7:52Sarah Karakaian: a
- 7:52Sarah Karakaian: five
- 7:53Sarah Karakaian: star
- 7:53Sarah Karakaian: review
- 7:53Sarah Karakaian: because
- 7:53Sarah Karakaian: they
- 7:53Sarah Karakaian: had
- 7:54Sarah Karakaian: the
- 7:54Sarah Karakaian: best
- 7:54Sarah Karakaian: time
- 7:54Sarah Karakaian: with
- 7:55Sarah Karakaian: us
- 7:55Sarah Karakaian: and
- 7:55Sarah Karakaian: I
- 7:55Sarah Karakaian: would
- 7:55Sarah Karakaian: never
- 7:56Sarah Karakaian: do
- 7:57Sarah Karakaian: anything
- 7:57Sarah Karakaian: where
- 7:57Sarah Karakaian: they
- 7:58Sarah Karakaian: felt
- 7:58Sarah Karakaian: like
- 7:58Sarah Karakaian: the
- 7:58Sarah Karakaian: value
- 7:58Sarah Karakaian: wasn't
- 7:59Sarah Karakaian: there
- 7:59Sarah Karakaian: or
- 7:59Sarah Karakaian: that
- 7:59Sarah Karakaian: they
- 7:59Sarah Karakaian: got
- 7:59Sarah Karakaian: duped.
- 8:00Sarah Karakaian: Right?
- 8:01Sarah Karakaian: And
- 8:01Sarah Karakaian: I've
- 8:01Sarah Karakaian: gotten
- 8:01Sarah Karakaian: a
- 8:01Sarah Karakaian: chargeback,
- 8:02Sarah Karakaian: uh,
- 8:03Sarah Karakaian: my
- 8:03Sarah Karakaian: first
- 8:03Sarah Karakaian: one
- 8:03Sarah Karakaian: after
- 8:04Sarah Karakaian: over
- 8:04Sarah Karakaian: a
- 8:04Sarah Karakaian: decade
- 8:05Sarah Karakaian: of
- 8:05Sarah Karakaian: hosting
- 8:05Sarah Karakaian: last
- 8:06Sarah Karakaian: year.
- 8:06Sarah Karakaian: And
- 8:07Sarah Karakaian: you
- 8:07Sarah Karakaian: just
- 8:07Sarah Karakaian: feel
- 8:09Sarah Karakaian: violated
- 8:10Sarah Karakaian: because
- 8:13Sarah Karakaian: you,
- 8:14Sarah Karakaian: you
- 8:14Sarah Karakaian: can
- 8:14Sarah Karakaian: dispute
- 8:15Sarah Karakaian: them
- 8:16Sarah Karakaian: and
- 8:16Sarah Karakaian: you
- 8:16Sarah Karakaian: can
- 8:16Sarah Karakaian: try
- 8:17Sarah Karakaian: to
- 8:17Sarah Karakaian: work
- 8:17Sarah Karakaian: with
- 8:17Sarah Karakaian: the,
- 8:18Sarah Karakaian: the
- 8:18Sarah Karakaian: person
- 8:18Sarah Karakaian: who's
- 8:18Sarah Karakaian: disputing
- 8:19Sarah Karakaian: them
- 8:20Sarah Karakaian: or
- 8:20Sarah Karakaian: who's
- 8:20Sarah Karakaian: issuing
- 8:21Sarah Karakaian: the
- 8:21Sarah Karakaian: chargeback.
- 8:22Sarah Karakaian: And
- 8:22Sarah Karakaian: when
- 8:22Sarah Karakaian: you
- 8:22Sarah Karakaian: can't
- 8:23Sarah Karakaian: come
- 8:23Sarah Karakaian: up
- 8:23Sarah Karakaian: with
- 8:23Sarah Karakaian: a
- 8:23Sarah Karakaian: resolution,
- 8:24Sarah Karakaian: you
- 8:24Sarah Karakaian: just
- 8:24Sarah Karakaian: feel
- 8:24Sarah Karakaian: like,
- 8:25Sarah Karakaian: I
- 8:25Sarah Karakaian: don't
- 8:25Sarah Karakaian: know,
- 8:26Sarah Karakaian: it's
- 8:26Sarah Karakaian: frustrating.
- 8:27Annette Grant: Right.
- 8:27Annette Grant: And
- 8:28Annette Grant: some
- 8:28Annette Grant: people
- 8:28Annette Grant: rightfully
- 8:29Annette Grant: so,
- 8:29Annette Grant: deserve
- 8:30Annette Grant: to
- 8:30Annette Grant: be
- 8:30Annette Grant: charged
- 8:31Annette Grant: back.
- 8:31Sarah Karakaian: Yes.
- 8:31Annette Grant: There
- 8:31Annette Grant: are
- 8:32Annette Grant: instances,
- 8:32Sarah Karakaian: yes,
- 8:32Annette Grant: that
- 8:33Annette Grant: the
- 8:34Annette Grant: credit
- 8:34Annette Grant: card
- 8:34Annette Grant: company
- 8:35Annette Grant: does
- 8:35Annette Grant: need
- 8:35Annette Grant: to
- 8:35Annette Grant: side
- 8:36Annette Grant: with
- 8:36Annette Grant: the
- 8:36Annette Grant: client
- 8:36Annette Grant: because
- 8:37Annette Grant: they
- 8:38Annette Grant: didn't
- 8:38Annette Grant: have,
- 8:38Annette Grant: yeah.
- 8:39Annette Grant: The
- 8:39Annette Grant: service
- 8:39Annette Grant: provided
- 8:40Annette Grant: that
- 8:40Annette Grant: should
- 8:40Annette Grant: have
- 8:40Annette Grant: been
- 8:40Annette Grant: provided.
- 8:41Sarah Karakaian: So
- 8:41Sarah Karakaian: I'm
- 8:41Sarah Karakaian: gonna
- 8:41Sarah Karakaian: use
- 8:41Sarah Karakaian: my
- 8:41Sarah Karakaian: notes
- 8:42Sarah Karakaian: here,
- 8:42Sarah Karakaian: but
- 8:43Sarah Karakaian: I
- 8:43Sarah Karakaian: wanna
- 8:43Sarah Karakaian: share
- 8:43Sarah Karakaian: with
- 8:43Sarah Karakaian: you
- 8:43Sarah Karakaian: that,
- 8:43Sarah Karakaian: so
- 8:44Sarah Karakaian: a
- 8:45Sarah Karakaian: charge
- 8:45Sarah Karakaian: back
- 8:45Sarah Karakaian: is
- 8:46Sarah Karakaian: when
- 8:46Sarah Karakaian: the
- 8:46Sarah Karakaian: guest
- 8:46Sarah Karakaian: claims
- 8:47Sarah Karakaian: fraud
- 8:48Sarah Karakaian: or
- 8:49Sarah Karakaian: that
- 8:49Sarah Karakaian: services
- 8:50Sarah Karakaian: weren't
- 8:50Sarah Karakaian: delivered
- 8:51Sarah Karakaian: and
- 8:52Sarah Karakaian: your
- 8:52Sarah Karakaian: money
- 8:52Sarah Karakaian: gets
- 8:53Sarah Karakaian: pulled
- 8:53Sarah Karakaian: back.
- 8:53Sarah Karakaian: So
- 8:54Sarah Karakaian: if
- 8:54Sarah Karakaian: you're
- 8:54Sarah Karakaian: the
- 8:54Sarah Karakaian: merchant
- 8:55Sarah Karakaian: of
- 8:55Sarah Karakaian: record,
- 8:55Sarah Karakaian: I,
- 8:55Sarah Karakaian: I
- 8:55Sarah Karakaian: am
- 8:55Sarah Karakaian: just
- 8:56Sarah Karakaian: gonna
- 8:56Sarah Karakaian: use
- 8:56Sarah Karakaian: my
- 8:56Sarah Karakaian: payment
- 8:56Sarah Karakaian: processor
- 8:57Sarah Karakaian: for,
- 8:58Sarah Karakaian: uh,
- 8:58Sarah Karakaian: vrbo
- 8:59Sarah Karakaian: bookings,
- 9:00Sarah Karakaian: Furnished
- 9:00Sarah Karakaian: Finder,
- 9:00Sarah Karakaian: bookings,
- 9:01Sarah Karakaian: and
- 9:01Sarah Karakaian: direct
- 9:01Sarah Karakaian: bookings.
- 9:01Sarah Karakaian: We
- 9:01Sarah Karakaian: use
- 9:02Sarah Karakaian: Stripe.
- 9:03Sarah Karakaian: Okay.
- 9:03Sarah Karakaian: It's
- 9:03Sarah Karakaian: a
- 9:03Sarah Karakaian: very
- 9:04Sarah Karakaian: popular
- 9:04Sarah Karakaian: payment
- 9:04Sarah Karakaian: processor.
- 9:05Annette Grant: Big
- 9:05Annette Grant: fan
- 9:05Annette Grant: of
- 9:06Annette Grant: Stripe.
- 9:06Sarah Karakaian: Yeah.
- 9:06Sarah Karakaian: It's
- 9:06Sarah Karakaian: a
- 9:07Sarah Karakaian: great,
- 9:07Sarah Karakaian: great
- 9:07Sarah Karakaian: customer
- 9:08Sarah Karakaian: service,
- 9:08Sarah Karakaian: by
- 9:08Sarah Karakaian: the
- 9:08Sarah Karakaian: way.
- 9:08Sarah Karakaian: So
- 9:09Sarah Karakaian: let's
- 9:09Sarah Karakaian: say
- 9:09Sarah Karakaian: the
- 9:09Sarah Karakaian: guest
- 9:10Sarah Karakaian: books
- 9:10Sarah Karakaian: their
- 9:10Sarah Karakaian: stay
- 9:10Sarah Karakaian: with
- 9:10Sarah Karakaian: you
- 9:11Sarah Karakaian: and
- 9:11Sarah Karakaian: they
- 9:11Sarah Karakaian: use
- 9:11Sarah Karakaian: their
- 9:11Sarah Karakaian: credit
- 9:12Sarah Karakaian: card
- 9:12Sarah Karakaian: to
- 9:12Sarah Karakaian: pay,
- 9:13Sarah Karakaian: and
- 9:13Sarah Karakaian: the
- 9:13Sarah Karakaian: money
- 9:13Sarah Karakaian: gets
- 9:13Sarah Karakaian: deposited,
- 9:14Sarah Karakaian: processed
- 9:15Sarah Karakaian: through
- 9:15Sarah Karakaian: Stripe,
- 9:16Sarah Karakaian: and
- 9:16Sarah Karakaian: then
- 9:16Sarah Karakaian: Stripe
- 9:16Sarah Karakaian: deposits
- 9:17Sarah Karakaian: into
- 9:17Sarah Karakaian: the
- 9:17Sarah Karakaian: whatever
- 9:18Sarah Karakaian: account
- 9:18Sarah Karakaian: you
- 9:18Sarah Karakaian: set
- 9:19Sarah Karakaian: up
- 9:19Sarah Karakaian: for
- 9:19Sarah Karakaian: it
- 9:19Sarah Karakaian: to
- 9:19Sarah Karakaian: deposit
- 9:20Sarah Karakaian: into.
- 9:21Sarah Karakaian: Well,
- 9:21Sarah Karakaian: the
- 9:21Sarah Karakaian: guest
- 9:21Sarah Karakaian: then
- 9:22Sarah Karakaian: disputes
- 9:22Sarah Karakaian: the
- 9:22Sarah Karakaian: charge
- 9:23Sarah Karakaian: and
- 9:24Sarah Karakaian: they
- 9:24Sarah Karakaian: have
- 9:25Sarah Karakaian: the
- 9:25Sarah Karakaian: ability
- 9:26Sarah Karakaian: to
- 9:26Sarah Karakaian: take
- 9:26Sarah Karakaian: those
- 9:27Sarah Karakaian: funds
- 9:27Sarah Karakaian: back.
- 9:28Sarah Karakaian: Right.
- 9:28Sarah Karakaian: Whether
- 9:28Sarah Karakaian: it's
- 9:29Sarah Karakaian: literally
- 9:29Sarah Karakaian: from
- 9:29Sarah Karakaian: your
- 9:29Sarah Karakaian: account
- 9:30Sarah Karakaian: or
- 9:30Sarah Karakaian: from,
- 9:31Sarah Karakaian: uh,
- 9:32Sarah Karakaian: current
- 9:32Sarah Karakaian: transactions
- 9:33Sarah Karakaian: that
- 9:33Sarah Karakaian: are
- 9:33Sarah Karakaian: happening,
- 9:34Sarah Karakaian: they
- 9:34Sarah Karakaian: will
- 9:34Sarah Karakaian: take
- 9:34Sarah Karakaian: it
- 9:34Sarah Karakaian: out
- 9:35Sarah Karakaian: and
- 9:35Sarah Karakaian: they
- 9:35Sarah Karakaian: will
- 9:35Sarah Karakaian: return
- 9:36Sarah Karakaian: it
- 9:36Sarah Karakaian: back
- 9:36Sarah Karakaian: to
- 9:37Sarah Karakaian: the
- 9:37Sarah Karakaian: guest's
- 9:38Sarah Karakaian: credit
- 9:38Sarah Karakaian: card.
- 9:38Annette Grant: And
- 9:38Annette Grant: this
- 9:39Annette Grant: is
- 9:39Annette Grant: a
- 9:39Annette Grant: huge
- 9:40Annette Grant: reason.
- 9:40Annette Grant: We've
- 9:41Annette Grant: probably
- 9:41Annette Grant: all
- 9:42Annette Grant: seen
- 9:42Annette Grant: it
- 9:42Annette Grant: before.
- 9:43Annette Grant: Part
- 9:44Annette Grant: of
- 9:44Annette Grant: credit
- 9:44Annette Grant: card's
- 9:45Annette Grant: selling
- 9:45Annette Grant: point
- 9:46Annette Grant: is
- 9:46Annette Grant: that
- 9:46Annette Grant: they
- 9:46Annette Grant: protect
- 9:47Annette Grant: the
- 9:47Annette Grant: consumer.
- 9:48Annette Grant: Yeah.
- 9:48Annette Grant: And
- 9:48Annette Grant: they're
- 9:48Annette Grant: huge
- 9:49Annette Grant: advocates.
- 9:49Annette Grant: That's
- 9:49Annette Grant: why
- 9:49Annette Grant: they
- 9:50Annette Grant: like
- 9:50Annette Grant: with,
- 9:50Annette Grant: with
- 9:51Annette Grant: credit
- 9:51Annette Grant: cards,
- 9:52Annette Grant: this
- 9:52Annette Grant: is
- 9:52Annette Grant: something
- 9:52Annette Grant: that
- 9:53Annette Grant: they
- 9:53Annette Grant: will
- 9:54Annette Grant: sell
- 9:54Annette Grant: you
- 9:54Annette Grant: on.
- 9:55Sarah Karakaian: Yeah.
- 9:55Annette Grant: That,
- 9:55Annette Grant: that
- 9:56Annette Grant: they
- 9:56Annette Grant: do
- 9:56Annette Grant: have
- 9:56Annette Grant: the
- 9:56Annette Grant: ability
- 9:57Annette Grant: to
- 9:57Annette Grant: protect
- 9:58Annette Grant: you
- 9:58Annette Grant: in
- 9:59Annette Grant: these
- 9:59Annette Grant: type
- 9:59Annette Grant: of
- 9:59Annette Grant: circumstances
- 10:01Annette Grant: over
- 10:01Annette Grant: and
- 10:01Annette Grant: above,
- 10:01Annette Grant: let's
- 10:01Annette Grant: say
- 10:02Annette Grant: like
- 10:02Annette Grant: a
- 10:02Annette Grant: debit
- 10:02Annette Grant: card.
- 10:03Sarah Karakaian: Let's
- 10:03Sarah Karakaian: give
- 10:03Sarah Karakaian: an
- 10:03Sarah Karakaian: example
- 10:03Sarah Karakaian: of
- 10:04Sarah Karakaian: where
- 10:04Sarah Karakaian: a
- 10:04Sarah Karakaian: chargeback
- 10:04Sarah Karakaian: would
- 10:04Sarah Karakaian: be
- 10:04Sarah Karakaian: warranted
- 10:05Sarah Karakaian: for
- 10:05Sarah Karakaian: the
- 10:05Sarah Karakaian: guest.
- 10:05Sarah Karakaian: 'cause
- 10:06Sarah Karakaian: I
- 10:06Sarah Karakaian: know
- 10:06Sarah Karakaian: that
- 10:06Sarah Karakaian: there
- 10:06Sarah Karakaian: are
- 10:06Sarah Karakaian: bad
- 10:07Sarah Karakaian: apple
- 10:07Sarah Karakaian: hosts
- 10:07Sarah Karakaian: out
- 10:08Sarah Karakaian: there.
- 10:08Sarah Karakaian: They're
- 10:09Sarah Karakaian: what
- 10:09Sarah Karakaian: make
- 10:09Sarah Karakaian: our
- 10:09Sarah Karakaian: lives
- 10:09Sarah Karakaian: so
- 10:10Sarah Karakaian: hard.
- 10:11Sarah Karakaian: What
- 10:11Sarah Karakaian: happens
- 10:11Sarah Karakaian: is,
- 10:11Sarah Karakaian: you
- 10:12Sarah Karakaian: know,
- 10:12Sarah Karakaian: the,
- 10:13Sarah Karakaian: the
- 10:13Sarah Karakaian: guest
- 10:13Sarah Karakaian: booked
- 10:13Sarah Karakaian: a
- 10:13Sarah Karakaian: stay.
- 10:14Sarah Karakaian: They
- 10:14Sarah Karakaian: arrive
- 10:15Sarah Karakaian: and
- 10:15Sarah Karakaian: it
- 10:16Sarah Karakaian: is
- 10:16Sarah Karakaian: nothing
- 10:17Sarah Karakaian: like
- 10:17Sarah Karakaian: it
- 10:18Sarah Karakaian: was
- 10:18Sarah Karakaian: pictured
- 10:19Sarah Karakaian: online.
- 10:20Annette Grant: Uh,
- 10:20Annette Grant: another
- 10:21Annette Grant: actual
- 10:22Annette Grant: reason
- 10:22Annette Grant: is
- 10:22Annette Grant: it
- 10:22Annette Grant: was
- 10:23Annette Grant: not
- 10:23Annette Grant: their
- 10:23Annette Grant: credit
- 10:23Annette Grant: card.
- 10:24Annette Grant: Uh,
- 10:24Annette Grant: it
- 10:24Annette Grant: could,
- 10:25Annette Grant: someone
- 10:25Annette Grant: could
- 10:25Annette Grant: have
- 10:25Annette Grant: used
- 10:26Annette Grant: a
- 10:26Annette Grant: stolen
- 10:27Annette Grant: credit
- 10:27Annette Grant: card
- 10:28Annette Grant: to
- 10:29Annette Grant: book
- 10:29Annette Grant: a
- 10:29Annette Grant: stay
- 10:29Annette Grant: with
- 10:29Annette Grant: you,
- 10:30Annette Grant: right?
- 10:30Annette Grant: Therefore,
- 10:31Annette Grant: I
- 10:32Annette Grant: did
- 10:32Annette Grant: not
- 10:32Annette Grant: stay
- 10:32Annette Grant: at
- 10:32Annette Grant: your
- 10:32Annette Grant: property
- 10:33Annette Grant: even
- 10:33Annette Grant: though
- 10:33Annette Grant: it
- 10:34Annette Grant: was
- 10:34Annette Grant: on
- 10:34Annette Grant: my
- 10:34Annette Grant: credit
- 10:34Annette Grant: card.
- 10:35Annette Grant: Then
- 10:35Annette Grant: that's
- 10:35Annette Grant: another
- 10:36Annette Grant: reason
- 10:36Annette Grant: for
- 10:36Annette Grant: getting
- 10:36Annette Grant: charged
- 10:37Annette Grant: back.
- 10:37Sarah Karakaian: Right
- 10:38Sarah Karakaian: now
- 10:38Sarah Karakaian: there's
- 10:39Sarah Karakaian: also
- 10:39Sarah Karakaian: the
- 10:39Sarah Karakaian: kind
- 10:39Sarah Karakaian: of
- 10:39Sarah Karakaian: chargeback,
- 10:40Sarah Karakaian: which
- 10:40Sarah Karakaian: is
- 10:40Sarah Karakaian: what
- 10:41Sarah Karakaian: happened
- 10:41Sarah Karakaian: to
- 10:41Sarah Karakaian: me
- 10:42Sarah Karakaian: last
- 10:42Sarah Karakaian: summer,
- 10:43Sarah Karakaian: where
- 10:43Sarah Karakaian: a
- 10:43Sarah Karakaian: guest
- 10:44Sarah Karakaian: booked
- 10:44Sarah Karakaian: a
- 10:44Sarah Karakaian: stay
- 10:45Sarah Karakaian: and
- 10:46Sarah Karakaian: we
- 10:46Sarah Karakaian: delivered
- 10:47Sarah Karakaian: on
- 10:47Sarah Karakaian: the
- 10:47Sarah Karakaian: stay,
- 10:48Sarah Karakaian: and
- 10:49Sarah Karakaian: we
- 10:49Sarah Karakaian: actually
- 10:49Sarah Karakaian: asked
- 10:50Sarah Karakaian: for
- 10:50Sarah Karakaian: the
- 10:50Sarah Karakaian: guest
- 10:50Sarah Karakaian: identification.
- 10:51Sarah Karakaian: So
- 10:51Sarah Karakaian: the
- 10:51Sarah Karakaian: guest,
- 10:53Sarah Karakaian: what
- 10:53Sarah Karakaian: his
- 10:53Sarah Karakaian: ID
- 10:54Sarah Karakaian: said,
- 10:54Sarah Karakaian: matched
- 10:55Sarah Karakaian: the
- 10:55Sarah Karakaian: reservation,
- 10:56Sarah Karakaian: um,
- 10:57Sarah Karakaian: and
- 10:58Sarah Karakaian: matched
- 10:58Sarah Karakaian: the
- 10:58Sarah Karakaian: credit
- 10:58Sarah Karakaian: card
- 10:59Sarah Karakaian: name
- 10:59Sarah Karakaian: on
- 10:59Sarah Karakaian: the
- 10:59Sarah Karakaian: credit
- 11:00Sarah Karakaian: card,
- 11:00Sarah Karakaian: but
- 11:01Sarah Karakaian: he
- 11:02Sarah Karakaian: said
- 11:02Sarah Karakaian: it
- 11:02Sarah Karakaian: was
- 11:02Sarah Karakaian: fraud.
- 11:03Sarah Karakaian: So
- 11:03Sarah Karakaian: he
- 11:04Sarah Karakaian: said
- 11:04Sarah Karakaian: that
- 11:05Sarah Karakaian: he
- 11:05Sarah Karakaian: never
- 11:05Sarah Karakaian: stayed
- 11:05Sarah Karakaian: there.
- 11:06Sarah Karakaian: Right.
- 11:06Sarah Karakaian: And
- 11:06Sarah Karakaian: that
- 11:06Sarah Karakaian: it
- 11:07Sarah Karakaian: never,
- 11:07Sarah Karakaian: he
- 11:08Sarah Karakaian: has
- 11:08Sarah Karakaian: no
- 11:08Sarah Karakaian: idea
- 11:08Sarah Karakaian: what's
- 11:08Sarah Karakaian: happening
- 11:09Sarah Karakaian: here.
- 11:09Sarah Karakaian: And
- 11:09Sarah Karakaian: it's
- 11:09Sarah Karakaian: like,
- 11:10Sarah Karakaian: and
- 11:10Sarah Karakaian: then
- 11:10Sarah Karakaian: you
- 11:10Sarah Karakaian: have
- 11:11Sarah Karakaian: the
- 11:11Sarah Karakaian: opportunity
- 11:11Sarah Karakaian: and
- 11:11Sarah Karakaian: we'll
- 11:11Sarah Karakaian: get
- 11:12Sarah Karakaian: into
- 11:12Sarah Karakaian: it,
- 11:12Sarah Karakaian: like
- 11:12Sarah Karakaian: to
- 11:12Sarah Karakaian: dispute
- 11:13Sarah Karakaian: it,
- 11:13Sarah Karakaian: but
- 11:14Sarah Karakaian: it
- 11:14Sarah Karakaian: is
- 11:15Sarah Karakaian: so.
- 11:16Sarah Karakaian: It
- 11:16Sarah Karakaian: is
- 11:16Sarah Karakaian: it,
- 11:17Sarah Karakaian: it
- 11:17Sarah Karakaian: is
- 11:17Sarah Karakaian: built
- 11:18Sarah Karakaian: to
- 11:18Sarah Karakaian: protect,
- 11:18Sarah Karakaian: like
- 11:18Sarah Karakaian: Annette
- 11:19Sarah Karakaian: said,
- 11:19Sarah Karakaian: the
- 11:19Sarah Karakaian: consumer.
- 11:20Sarah Karakaian: Mm-hmm.
- 11:20Sarah Karakaian: And
- 11:21Sarah Karakaian: it
- 11:21Sarah Karakaian: does
- 11:21Sarah Karakaian: make
- 11:21Sarah Karakaian: it
- 11:21Sarah Karakaian: very
- 11:22Sarah Karakaian: hard
- 11:22Sarah Karakaian: for
- 11:22Sarah Karakaian: us
- 11:22Sarah Karakaian: small
- 11:22Sarah Karakaian: business
- 11:23Sarah Karakaian: owners
- 11:23Sarah Karakaian: to
- 11:24Sarah Karakaian: dispute
- 11:25Sarah Karakaian: that
- 11:25Sarah Karakaian: charge
- 11:26Sarah Karakaian: and
- 11:26Sarah Karakaian: to
- 11:26Sarah Karakaian: win
- 11:27Sarah Karakaian: these
- 11:27Sarah Karakaian: chargebacks.
- 11:28Sarah Karakaian: So
- 11:29Sarah Karakaian: we'll
- 11:29Sarah Karakaian: get
- 11:29Sarah Karakaian: to
- 11:29Sarah Karakaian: what
- 11:29Sarah Karakaian: you
- 11:29Sarah Karakaian: can
- 11:30Sarah Karakaian: do
- 11:30Sarah Karakaian: to
- 11:30Sarah Karakaian: help
- 11:30Sarah Karakaian: that
- 11:31Sarah Karakaian: and
- 11:31Sarah Karakaian: to,
- 11:31Sarah Karakaian: like
- 11:31Sarah Karakaian: Annette
- 11:31Sarah Karakaian: said,
- 11:32Sarah Karakaian: to
- 11:32Sarah Karakaian: deter
- 11:32Sarah Karakaian: it.
- 11:33Sarah Karakaian: But
- 11:33Sarah Karakaian: there
- 11:34Sarah Karakaian: are
- 11:34Sarah Karakaian: times
- 11:34Sarah Karakaian: when
- 11:34Sarah Karakaian: the
- 11:34Sarah Karakaian: people
- 11:35Sarah Karakaian: who
- 11:35Sarah Karakaian: issue
- 11:35Sarah Karakaian: the
- 11:35Sarah Karakaian: chargeback,
- 11:36Sarah Karakaian: they're
- 11:36Sarah Karakaian: the
- 11:37Sarah Karakaian: ones
- 11:37Sarah Karakaian: who
- 11:38Sarah Karakaian: are
- 11:39Sarah Karakaian: the
- 11:39Sarah Karakaian: thieves,
- 11:40Sarah Karakaian: unfortunately.
- 11:41Sarah Karakaian: And
- 11:42Sarah Karakaian: you
- 11:42Sarah Karakaian: just
- 11:42Sarah Karakaian: have
- 11:43Sarah Karakaian: to
- 11:43Sarah Karakaian: kind
- 11:43Sarah Karakaian: of.
- 11:44Sarah Karakaian: Learn
- 11:45Sarah Karakaian: from
- 11:45Sarah Karakaian: those
- 11:46Sarah Karakaian: instances.
- 11:46Sarah Karakaian: Sometimes
- 11:47Sarah Karakaian: there's
- 11:47Sarah Karakaian: honestly
- 11:47Sarah Karakaian: nothing
- 11:48Sarah Karakaian: you
- 11:48Sarah Karakaian: can
- 11:48Sarah Karakaian: do
- 11:48Sarah Karakaian: about
- 11:48Sarah Karakaian: it.
- 11:50Sarah Karakaian: Dust
- 11:50Sarah Karakaian: off
- 11:50Sarah Karakaian: your
- 11:51Sarah Karakaian: shoulders
- 11:51Sarah Karakaian: and
- 11:51Sarah Karakaian: move
- 11:51Sarah Karakaian: on.
- 11:52Annette Grant: Mm-hmm.
- 11:52Annette Grant: It's,
- 11:53Annette Grant: it's
- 11:53Annette Grant: part
- 11:53Annette Grant: of
- 11:53Annette Grant: building
- 11:54Annette Grant: it
- 11:54Annette Grant: into
- 11:54Annette Grant: your
- 11:54Annette Grant: whole
- 11:55Annette Grant: business
- 11:55Annette Grant: plan.
- 11:56Sarah Karakaian: Yes.
- 11:56Annette Grant: So
- 11:57Annette Grant: I,
- 11:57Annette Grant: I
- 11:57Annette Grant: don't
- 11:57Annette Grant: know
- 11:57Annette Grant: any
- 11:58Annette Grant: business
- 11:58Annette Grant: of
- 11:58Annette Grant: all
- 11:59Annette Grant: businesses
- 11:59Annette Grant: that
- 11:59Annette Grant: I've
- 11:59Annette Grant: been
- 12:00Annette Grant: a
- 12:00Annette Grant: part
- 12:00Annette Grant: of,
- 12:00Annette Grant: there
- 12:00Annette Grant: have
- 12:01Annette Grant: always
- 12:01Annette Grant: been
- 12:02Annette Grant: returns,
- 12:03Annette Grant: refunds,
- 12:04Annette Grant: chargebacks.
- 12:06Annette Grant: It
- 12:06Annette Grant: is
- 12:06Annette Grant: a
- 12:06Annette Grant: part
- 12:07Annette Grant: of
- 12:07Annette Grant: doing
- 12:07Annette Grant: business.
- 12:08Annette Grant: And
- 12:08Annette Grant: that's
- 12:08Annette Grant: why
- 12:08Annette Grant: I
- 12:09Annette Grant: think
- 12:09Annette Grant: for
- 12:09Annette Grant: me,
- 12:09Annette Grant: it
- 12:09Annette Grant: doesn't
- 12:10Annette Grant: hit
- 12:10Annette Grant: as
- 12:10Annette Grant: hard
- 12:10Annette Grant: anymore
- 12:11Annette Grant: because
- 12:11Annette Grant: I've,
- 12:12Annette Grant: I've
- 12:12Annette Grant: gone
- 12:13Annette Grant: through,
- 12:13Annette Grant: in
- 12:13Annette Grant: every
- 12:13Annette Grant: industry
- 12:14Annette Grant: that
- 12:14Annette Grant: I've
- 12:14Annette Grant: been
- 12:15Annette Grant: in
- 12:16Annette Grant: prior
- 12:16Annette Grant: to
- 12:16Annette Grant: hosting,
- 12:17Annette Grant: I
- 12:18Annette Grant: was
- 12:18Annette Grant: privy
- 12:18Annette Grant: to
- 12:18Annette Grant: the
- 12:19Annette Grant: accounting
- 12:19Annette Grant: and
- 12:19Annette Grant: I
- 12:19Annette Grant: was
- 12:20Annette Grant: the
- 12:20Annette Grant: one
- 12:20Annette Grant: that
- 12:20Annette Grant: would
- 12:20Annette Grant: see
- 12:20Annette Grant: chargebacks
- 12:22Annette Grant: and
- 12:22Annette Grant: would
- 12:22Annette Grant: have
- 12:22Annette Grant: to
- 12:22Annette Grant: dispute
- 12:23Annette Grant: chargebacks.
- 12:24Annette Grant: So
- 12:24Annette Grant: they
- 12:24Annette Grant: are
- 12:25Annette Grant: just
- 12:25Annette Grant: the
- 12:25Annette Grant: cost
- 12:25Annette Grant: of
- 12:25Annette Grant: doing
- 12:26Annette Grant: business.
- 12:26Annette Grant: There
- 12:26Annette Grant: isn't
- 12:27Annette Grant: any
- 12:27Annette Grant: industry
- 12:27Annette Grant: that
- 12:27Annette Grant: I've
- 12:28Annette Grant: been
- 12:28Annette Grant: a
- 12:28Annette Grant: part
- 12:28Annette Grant: of.
- 12:28Sarah Karakaian: Right.
- 12:29Annette Grant: That
- 12:29Annette Grant: I
- 12:29Annette Grant: have
- 12:29Annette Grant: not
- 12:29Annette Grant: felt
- 12:30Annette Grant: the
- 12:30Annette Grant: sting
- 12:30Annette Grant: of
- 12:30Annette Grant: a
- 12:31Annette Grant: chargeback.
- 12:31Sarah Karakaian: And
- 12:31Sarah Karakaian: I
- 12:31Sarah Karakaian: don't
- 12:31Sarah Karakaian: want,
- 12:31Sarah Karakaian: you
- 12:32Sarah Karakaian: think
- 12:32Sarah Karakaian: we
- 12:32Sarah Karakaian: mentioned,
- 12:32Sarah Karakaian: you
- 12:32Sarah Karakaian: know,
- 12:32Sarah Karakaian: Airbnb
- 12:33Sarah Karakaian: guests,
- 12:34Sarah Karakaian: you
- 12:34Sarah Karakaian: don't
- 12:34Sarah Karakaian: have
- 12:34Sarah Karakaian: to
- 12:34Sarah Karakaian: really
- 12:34Sarah Karakaian: worry
- 12:34Sarah Karakaian: about
- 12:35Sarah Karakaian: because
- 12:35Sarah Karakaian: Airbnb,
- 12:36Sarah Karakaian: I
- 12:36Sarah Karakaian: mean
- 12:37Sarah Karakaian: their,
- 12:38Sarah Karakaian: they
- 12:38Sarah Karakaian: get
- 12:38Sarah Karakaian: chargebacks,
- 12:39Sarah Karakaian: I'm
- 12:39Sarah Karakaian: sure
- 12:39Sarah Karakaian: all
- 12:39Sarah Karakaian: the
- 12:39Sarah Karakaian: time.
- 12:40Sarah Karakaian: They
- 12:40Sarah Karakaian: just
- 12:40Sarah Karakaian: handle
- 12:40Sarah Karakaian: it
- 12:40Sarah Karakaian: because
- 12:40Sarah Karakaian: they're
- 12:41Sarah Karakaian: doing
- 12:41Sarah Karakaian: so
- 12:41Sarah Karakaian: much
- 12:41Sarah Karakaian: volume.
- 12:42Sarah Karakaian: Again,
- 12:42Sarah Karakaian: like
- 12:42Sarah Karakaian: Annette
- 12:42Sarah Karakaian: said,
- 12:42Sarah Karakaian: they
- 12:42Sarah Karakaian: bake
- 12:43Sarah Karakaian: it
- 12:43Sarah Karakaian: into
- 12:43Sarah Karakaian: their,
- 12:44Sarah Karakaian: their
- 12:44Sarah Karakaian: budget.
- 12:45Sarah Karakaian: Mm-hmm.
- 12:45Sarah Karakaian: Right?
- 12:45Sarah Karakaian: They're
- 12:45Sarah Karakaian: prepared
- 12:46Sarah Karakaian: for
- 12:46Sarah Karakaian: these
- 12:46Sarah Karakaian: things.
- 12:46Sarah Karakaian: And
- 12:47Sarah Karakaian: I
- 12:47Sarah Karakaian: do
- 12:47Sarah Karakaian: wanna
- 12:47Sarah Karakaian: give
- 12:47Sarah Karakaian: a
- 12:47Sarah Karakaian: little
- 12:48Sarah Karakaian: caution
- 12:48Sarah Karakaian: with
- 12:48Sarah Karakaian: Airbnb.
- 12:50Sarah Karakaian: I
- 12:50Sarah Karakaian: don't,
- 12:50Sarah Karakaian: I
- 12:50Sarah Karakaian: can't
- 12:51Sarah Karakaian: fully
- 12:51Sarah Karakaian: explain
- 12:51Sarah Karakaian: what
- 12:51Sarah Karakaian: happens,
- 12:52Sarah Karakaian: but
- 12:52Sarah Karakaian: there
- 12:52Sarah Karakaian: are
- 12:52Sarah Karakaian: times,
- 12:53Sarah Karakaian: and
- 12:53Sarah Karakaian: this
- 12:53Sarah Karakaian: is
- 12:53Sarah Karakaian: why
- 12:53Sarah Karakaian: it
- 12:54Sarah Karakaian: is
- 12:54Sarah Karakaian: important,
- 12:54Sarah Karakaian: when
- 12:54Sarah Karakaian: you
- 12:55Sarah Karakaian: are
- 12:55Sarah Karakaian: heavily
- 12:55Sarah Karakaian: reliant
- 12:56Sarah Karakaian: on
- 12:56Sarah Karakaian: Airbnb
- 12:57Sarah Karakaian: to
- 12:57Sarah Karakaian: make
- 12:57Sarah Karakaian: sure
- 12:58Sarah Karakaian: that
- 12:58Sarah Karakaian: what,
- 12:59Sarah Karakaian: when
- 12:59Sarah Karakaian: a
- 12:59Sarah Karakaian: guest
- 13:00Sarah Karakaian: stays
- 13:00Sarah Karakaian: with
- 13:00Sarah Karakaian: you,
- 13:00Sarah Karakaian: an
- 13:01Sarah Karakaian: Airbnb
- 13:01Sarah Karakaian: reports
- 13:01Sarah Karakaian: what
- 13:02Sarah Karakaian: your
- 13:02Sarah Karakaian: cut
- 13:02Sarah Karakaian: is
- 13:03Sarah Karakaian: to
- 13:03Sarah Karakaian: make
- 13:03Sarah Karakaian: sure
- 13:03Sarah Karakaian: that
- 13:04Sarah Karakaian: amount
- 13:04Sarah Karakaian: actually
- 13:04Sarah Karakaian: shows
- 13:05Sarah Karakaian: up
- 13:05Sarah Karakaian: in
- 13:05Sarah Karakaian: your
- 13:05Sarah Karakaian: bank
- 13:06Sarah Karakaian: account.
- 13:07Sarah Karakaian: So
- 13:07Sarah Karakaian: while
- 13:07Sarah Karakaian: you'll
- 13:07Sarah Karakaian: never,
- 13:08Sarah Karakaian: everybody
- 13:08Sarah Karakaian: will
- 13:08Sarah Karakaian: never
- 13:08Sarah Karakaian: come
- 13:08Sarah Karakaian: to
- 13:09Sarah Karakaian: you,
- 13:09Sarah Karakaian: like
- 13:09Sarah Karakaian: when
- 13:09Sarah Karakaian: a
- 13:09Sarah Karakaian: guest
- 13:10Sarah Karakaian: charges
- 13:10Sarah Karakaian: back,
- 13:11Sarah Karakaian: uh,
- 13:12Sarah Karakaian: they'll,
- 13:12Sarah Karakaian: I've
- 13:12Sarah Karakaian: never
- 13:13Sarah Karakaian: experienced
- 13:13Sarah Karakaian: that.
- 13:14Sarah Karakaian: I
- 13:14Sarah Karakaian: think
- 13:14Sarah Karakaian: they
- 13:14Sarah Karakaian: just
- 13:14Sarah Karakaian: take
- 13:14Sarah Karakaian: care
- 13:14Sarah Karakaian: of
- 13:14Sarah Karakaian: it,
- 13:15Sarah Karakaian: and
- 13:15Sarah Karakaian: you
- 13:15Sarah Karakaian: still
- 13:15Sarah Karakaian: get
- 13:15Sarah Karakaian: paid
- 13:15Sarah Karakaian: out.
- 13:15Sarah Karakaian: But
- 13:16Sarah Karakaian: there
- 13:16Sarah Karakaian: are
- 13:16Sarah Karakaian: times
- 13:17Sarah Karakaian: when
- 13:17Sarah Karakaian: Airbnb
- 13:17Sarah Karakaian: has
- 13:18Sarah Karakaian: made
- 13:18Sarah Karakaian: mistakes
- 13:19Sarah Karakaian: and
- 13:19Sarah Karakaian: the
- 13:19Sarah Karakaian: funds
- 13:19Sarah Karakaian: either
- 13:20Sarah Karakaian: didn't
- 13:20Sarah Karakaian: hit
- 13:20Sarah Karakaian: my
- 13:20Sarah Karakaian: account
- 13:21Sarah Karakaian: or
- 13:21Sarah Karakaian: it's
- 13:21Sarah Karakaian: happened
- 13:22Sarah Karakaian: where
- 13:22Sarah Karakaian: Airbnb
- 13:23Sarah Karakaian: will
- 13:23Sarah Karakaian: alert
- 13:24Sarah Karakaian: me
- 13:24Sarah Karakaian: that,
- 13:24Sarah Karakaian: Hey,
- 13:25Sarah Karakaian: this
- 13:25Sarah Karakaian: guest
- 13:25Sarah Karakaian: is
- 13:25Sarah Karakaian: booked,
- 13:26Sarah Karakaian: but
- 13:27Sarah Karakaian: their
- 13:27Sarah Karakaian: stay
- 13:27Sarah Karakaian: is
- 13:27Sarah Karakaian: not
- 13:28Sarah Karakaian: fully
- 13:28Sarah Karakaian: funded
- 13:29Sarah Karakaian: yet.
- 13:29Sarah Karakaian: Airbnb
- 13:30Sarah Karakaian: will,
- 13:31Sarah Karakaian: uh,
- 13:32Sarah Karakaian: tell
- 13:32Sarah Karakaian: you
- 13:32Sarah Karakaian: that
- 13:33Sarah Karakaian: a
- 13:33Sarah Karakaian: guest,
- 13:33Sarah Karakaian: there's
- 13:33Sarah Karakaian: something
- 13:34Sarah Karakaian: going
- 13:34Sarah Karakaian: on
- 13:34Sarah Karakaian: with
- 13:34Sarah Karakaian: their
- 13:34Sarah Karakaian: payment,
- 13:35Sarah Karakaian: right?
- 13:35Sarah Karakaian: It's
- 13:35Sarah Karakaian: not
- 13:35Sarah Karakaian: fully
- 13:35Sarah Karakaian: funded,
- 13:36Sarah Karakaian: and
- 13:36Sarah Karakaian: so
- 13:36Sarah Karakaian: to
- 13:36Sarah Karakaian: keep
- 13:36Sarah Karakaian: an
- 13:37Sarah Karakaian: eye
- 13:37Sarah Karakaian: on
- 13:37Sarah Karakaian: it
- 13:37Sarah Karakaian: and
- 13:37Sarah Karakaian: you're
- 13:37Sarah Karakaian: like,
- 13:37Sarah Karakaian: well,
- 13:37Sarah Karakaian: Airbnb,
- 13:38Sarah Karakaian: should
- 13:38Sarah Karakaian: we
- 13:38Sarah Karakaian: cancel
- 13:39Sarah Karakaian: the
- 13:39Sarah Karakaian: guest
- 13:39Sarah Karakaian: until
- 13:39Sarah Karakaian: they're
- 13:39Sarah Karakaian: fully
- 13:40Sarah Karakaian: funded
- 13:40Sarah Karakaian: and
- 13:41Sarah Karakaian: paid
- 13:41Sarah Karakaian: for
- 13:41Sarah Karakaian: their
- 13:41Sarah Karakaian: stay,
- 13:42Sarah Karakaian: but,
- 13:42Sarah Karakaian: and
- 13:42Sarah Karakaian: they
- 13:42Sarah Karakaian: ask
- 13:43Sarah Karakaian: you
- 13:43Sarah Karakaian: to
- 13:43Sarah Karakaian: keep
- 13:43Sarah Karakaian: an
- 13:43Sarah Karakaian: eye
- 13:43Sarah Karakaian: on
- 13:43Sarah Karakaian: it.
- 13:44Sarah Karakaian: So
- 13:44Sarah Karakaian: all
- 13:44Sarah Karakaian: I'm
- 13:44Sarah Karakaian: saying
- 13:45Sarah Karakaian: here
- 13:45Sarah Karakaian: is,
- 13:45Sarah Karakaian: well,
- 13:46Sarah Karakaian: you
- 13:46Sarah Karakaian: don't
- 13:46Sarah Karakaian: have
- 13:46Sarah Karakaian: to
- 13:46Sarah Karakaian: worry
- 13:46Sarah Karakaian: about
- 13:46Sarah Karakaian: chargebacks
- 13:47Sarah Karakaian: from
- 13:47Sarah Karakaian: Airbnb.
- 13:48Sarah Karakaian: You
- 13:48Sarah Karakaian: still
- 13:48Sarah Karakaian: need
- 13:48Sarah Karakaian: to
- 13:48Sarah Karakaian: be
- 13:48Sarah Karakaian: on
- 13:49Sarah Karakaian: top
- 13:49Sarah Karakaian: of
- 13:49Sarah Karakaian: the
- 13:49Sarah Karakaian: transactions
- 13:50Sarah Karakaian: and
- 13:50Sarah Karakaian: the
- 13:50Sarah Karakaian: financial
- 13:51Sarah Karakaian: picture
- 13:51Sarah Karakaian: with
- 13:52Sarah Karakaian: Airbnb.
- 13:52Sarah Karakaian: And
- 13:52Sarah Karakaian: do
- 13:53Sarah Karakaian: some
- 13:53Sarah Karakaian: auditing
- 13:53Sarah Karakaian: there.
- 13:55Annette Grant: Now
- 13:55Annette Grant: we're
- 13:55Annette Grant: gonna
- 13:55Annette Grant: go
- 13:55Annette Grant: over
- 13:56Annette Grant: nine
- 13:56Annette Grant: chargeback
- 13:57Annette Grant: prevention
- 13:59Annette Grant: strategies.
- 14:00Annette Grant: So
- 14:00Annette Grant: buckle
- 14:01Annette Grant: up.
- 14:02Sarah Karakaian: Yeah,
- 14:03Sarah Karakaian: these
- 14:03Sarah Karakaian: are
- 14:03Sarah Karakaian: important.
- 14:03Sarah Karakaian: Okay.
- 14:04Sarah Karakaian: These
- 14:04Sarah Karakaian: are
- 14:04Sarah Karakaian: gonna
- 14:04Sarah Karakaian: help
- 14:04Sarah Karakaian: you
- 14:05Sarah Karakaian: be
- 14:05Sarah Karakaian: aware.
- 14:06Sarah Karakaian: Maybe
- 14:07Sarah Karakaian: be
- 14:07Sarah Karakaian: like,
- 14:07Sarah Karakaian: Hey,
- 14:08Sarah Karakaian: this
- 14:08Sarah Karakaian: might
- 14:08Sarah Karakaian: be
- 14:08Sarah Karakaian: coming
- 14:08Sarah Karakaian: our
- 14:08Sarah Karakaian: way.
- 14:09Sarah Karakaian: Number
- 14:10Sarah Karakaian: one,
- 14:10Sarah Karakaian: screen,
- 14:11Sarah Karakaian: these
- 14:11Sarah Karakaian: last
- 14:12Sarah Karakaian: minute
- 14:12Sarah Karakaian: bookings.
- 14:13Sarah Karakaian: Why
- 14:14Sarah Karakaian: Annette?
- 14:14Annette Grant: Um,
- 14:15Annette Grant: the
- 14:15Annette Grant: biggest
- 14:15Annette Grant: thing
- 14:15Annette Grant: if
- 14:16Annette Grant: these
- 14:16Annette Grant: cards
- 14:16Annette Grant: are
- 14:16Annette Grant: stolen,
- 14:17Annette Grant: the
- 14:17Annette Grant: last
- 14:18Annette Grant: minute
- 14:18Annette Grant: bookings,
- 14:19Annette Grant: um,
- 14:19Annette Grant: they
- 14:19Annette Grant: wanna
- 14:19Annette Grant: try
- 14:19Annette Grant: to
- 14:20Annette Grant: get
- 14:20Annette Grant: the
- 14:20Annette Grant: transaction
- 14:21Annette Grant: done
- 14:21Annette Grant: fast.
- 14:22Annette Grant: I
- 14:22Annette Grant: don't
- 14:22Annette Grant: know
- 14:22Annette Grant: if
- 14:22Annette Grant: any
- 14:22Annette Grant: of
- 14:22Annette Grant: you
- 14:23Annette Grant: have
- 14:23Annette Grant: gone
- 14:23Annette Grant: through
- 14:24Annette Grant: any
- 14:24Annette Grant: sort
- 14:25Annette Grant: of
- 14:25Annette Grant: fraud.
- 14:25Annette Grant: It's
- 14:25Annette Grant: terrible.
- 14:26Annette Grant: I
- 14:26Annette Grant: hope
- 14:26Annette Grant: it
- 14:26Annette Grant: hasn't
- 14:27Annette Grant: happened
- 14:27Annette Grant: to
- 14:27Annette Grant: you,
- 14:27Annette Grant: but
- 14:27Annette Grant: you
- 14:27Annette Grant: will
- 14:27Annette Grant: see
- 14:28Annette Grant: they
- 14:28Annette Grant: are
- 14:29Annette Grant: hard
- 14:29Annette Grant: charges,
- 14:31Annette Grant: pun
- 14:31Annette Grant: intended.
- 14:31Annette Grant: There
- 14:32Annette Grant: they
- 14:32Annette Grant: are
- 14:32Annette Grant: going
- 14:32Annette Grant: after
- 14:32Annette Grant: as
- 14:33Annette Grant: much
- 14:33Annette Grant: as
- 14:33Annette Grant: possible
- 14:34Annette Grant: in
- 14:34Annette Grant: a
- 14:34Annette Grant: very
- 14:35Annette Grant: short
- 14:35Annette Grant: amount
- 14:36Annette Grant: of
- 14:36Annette Grant: time
- 14:36Annette Grant: before
- 14:37Annette Grant: said
- 14:38Annette Grant: owner
- 14:38Annette Grant: of
- 14:38Annette Grant: credit
- 14:38Annette Grant: card
- 14:39Annette Grant: is
- 14:39Annette Grant: tipped
- 14:39Annette Grant: off
- 14:40Annette Grant: and
- 14:40Annette Grant: reports
- 14:40Annette Grant: it
- 14:41Annette Grant: to
- 14:41Annette Grant: credit
- 14:42Annette Grant: card
- 14:42Annette Grant: company.
- 14:42Sarah Karakaian: Right.
- 14:42Sarah Karakaian: And
- 14:42Sarah Karakaian: this
- 14:43Sarah Karakaian: is
- 14:43Sarah Karakaian: a
- 14:43Sarah Karakaian: big
- 14:43Sarah Karakaian: reason
- 14:43Sarah Karakaian: why
- 14:44Sarah Karakaian: when
- 14:44Sarah Karakaian: if,
- 14:44Sarah Karakaian: when
- 14:44Sarah Karakaian: you
- 14:44Sarah Karakaian: go
- 14:44Sarah Karakaian: check
- 14:44Sarah Karakaian: into
- 14:45Sarah Karakaian: a
- 14:45Sarah Karakaian: hotel,
- 14:45Sarah Karakaian: the
- 14:46Sarah Karakaian: first
- 14:46Sarah Karakaian: thing
- 14:46Sarah Karakaian: you
- 14:46Sarah Karakaian: do,
- 14:46Sarah Karakaian: usually
- 14:47Sarah Karakaian: I
- 14:47Sarah Karakaian: think
- 14:48Sarah Karakaian: technology
- 14:48Sarah Karakaian: is
- 14:49Sarah Karakaian: changing
- 14:49Sarah Karakaian: things,
- 14:49Sarah Karakaian: but
- 14:49Sarah Karakaian: usually
- 14:49Sarah Karakaian: you
- 14:50Sarah Karakaian: go
- 14:50Sarah Karakaian: to
- 14:50Sarah Karakaian: the
- 14:50Sarah Karakaian: front
- 14:50Sarah Karakaian: desk
- 14:51Sarah Karakaian: And
- 14:51Sarah Karakaian: you
- 14:51Sarah Karakaian: tell
- 14:51Sarah Karakaian: 'em
- 14:51Sarah Karakaian: you
- 14:51Sarah Karakaian: have
- 14:52Sarah Karakaian: a
- 14:52Sarah Karakaian: reservation.
- 14:52Sarah Karakaian: They
- 14:52Sarah Karakaian: ask
- 14:53Sarah Karakaian: for
- 14:53Sarah Karakaian: your.
- 14:54Sarah Karakaian: Government
- 14:54Sarah Karakaian: ID.
- 14:55Annette Grant: Yep.
- 14:55Sarah Karakaian: And
- 14:55Sarah Karakaian: they
- 14:55Sarah Karakaian: also
- 14:55Sarah Karakaian: ask
- 14:56Sarah Karakaian: for
- 14:56Sarah Karakaian: your
- 14:56Sarah Karakaian: credit
- 14:57Sarah Karakaian: card
- 14:57Sarah Karakaian: so
- 14:57Sarah Karakaian: they
- 14:57Sarah Karakaian: can
- 14:57Sarah Karakaian: see
- 14:58Sarah Karakaian: that
- 14:58Sarah Karakaian: your
- 14:58Sarah Karakaian: face
- 14:59Sarah Karakaian: matches
- 14:59Sarah Karakaian: your
- 14:59Sarah Karakaian: face
- 15:00Sarah Karakaian: and
- 15:01Sarah Karakaian: it
- 15:01Sarah Karakaian: matches
- 15:02Sarah Karakaian: the
- 15:02Sarah Karakaian: name
- 15:02Sarah Karakaian: on
- 15:02Sarah Karakaian: the
- 15:02Sarah Karakaian: credit
- 15:03Sarah Karakaian: card.
- 15:03Sarah Karakaian: Uh,
- 15:04Sarah Karakaian: we
- 15:04Sarah Karakaian: don't
- 15:05Sarah Karakaian: really
- 15:05Sarah Karakaian: do
- 15:05Sarah Karakaian: that
- 15:05Sarah Karakaian: in
- 15:06Sarah Karakaian: the
- 15:06Sarah Karakaian: short
- 15:06Sarah Karakaian: term
- 15:06Sarah Karakaian: rental
- 15:06Sarah Karakaian: world.
- 15:07Sarah Karakaian: Right.
- 15:07Sarah Karakaian: We
- 15:07Sarah Karakaian: do
- 15:07Sarah Karakaian: everything
- 15:07Sarah Karakaian: online.
- 15:08Sarah Karakaian: We
- 15:08Sarah Karakaian: give
- 15:08Sarah Karakaian: 'em
- 15:08Sarah Karakaian: a
- 15:08Sarah Karakaian: code,
- 15:08Sarah Karakaian: they
- 15:09Sarah Karakaian: check
- 15:09Sarah Karakaian: in.
- 15:09Sarah Karakaian: So
- 15:10Sarah Karakaian: because
- 15:11Sarah Karakaian: fraud
- 15:12Sarah Karakaian: mostly
- 15:12Sarah Karakaian: happens
- 15:13Sarah Karakaian: last
- 15:13Sarah Karakaian: minute
- 15:13Sarah Karakaian: 'cause
- 15:14Sarah Karakaian: they're
- 15:14Sarah Karakaian: trying
- 15:14Sarah Karakaian: to
- 15:14Sarah Karakaian: get
- 15:14Sarah Karakaian: these
- 15:14Sarah Karakaian: charges
- 15:15Sarah Karakaian: in
- 15:15Sarah Karakaian: before
- 15:15Sarah Karakaian: they
- 15:15Sarah Karakaian: get
- 15:15Sarah Karakaian: caught.
- 15:16Sarah Karakaian: Anything
- 15:17Sarah Karakaian: that
- 15:17Sarah Karakaian: happens,
- 15:17Sarah Karakaian: I
- 15:17Sarah Karakaian: would
- 15:17Sarah Karakaian: say
- 15:18Sarah Karakaian: a
- 15:18Sarah Karakaian: week
- 15:18Sarah Karakaian: out
- 15:18Sarah Karakaian: before
- 15:19Sarah Karakaian: arrival,
- 15:19Sarah Karakaian: I'd
- 15:19Sarah Karakaian: be
- 15:19Sarah Karakaian: really
- 15:22Sarah Karakaian: aware
- 15:22Sarah Karakaian: of,
- 15:23Sarah Karakaian: right?
- 15:23Sarah Karakaian: Be
- 15:23Sarah Karakaian: on,
- 15:23Sarah Karakaian: on
- 15:23Sarah Karakaian: high
- 15:24Sarah Karakaian: alert.
- 15:24Sarah Karakaian: Uh,
- 15:24Sarah Karakaian: and
- 15:25Sarah Karakaian: if,
- 15:25Sarah Karakaian: here,
- 15:25Sarah Karakaian: here's
- 15:25Sarah Karakaian: the
- 15:25Sarah Karakaian: thing,
- 15:26Sarah Karakaian: I,
- 15:26Sarah Karakaian: I
- 15:26Sarah Karakaian: don't
- 15:26Sarah Karakaian: want
- 15:27Sarah Karakaian: you
- 15:27Sarah Karakaian: to
- 15:27Sarah Karakaian: not
- 15:27Sarah Karakaian: do
- 15:27Sarah Karakaian: direct
- 15:28Sarah Karakaian: bookings
- 15:28Sarah Karakaian: because
- 15:28Sarah Karakaian: of
- 15:28Sarah Karakaian: this.
- 15:28Sarah Karakaian: I
- 15:29Sarah Karakaian: don't
- 15:29Sarah Karakaian: want
- 15:29Sarah Karakaian: this
- 15:29Sarah Karakaian: to
- 15:29Sarah Karakaian: scare
- 15:29Sarah Karakaian: you.
- 15:29Sarah Karakaian: So
- 15:30Sarah Karakaian: what
- 15:30Sarah Karakaian: I'm
- 15:30Sarah Karakaian: gonna
- 15:30Sarah Karakaian: offer
- 15:30Sarah Karakaian: you
- 15:30Sarah Karakaian: is
- 15:31Sarah Karakaian: this.
- 15:31Sarah Karakaian: Maybe
- 15:32Sarah Karakaian: you
- 15:33Sarah Karakaian: don't
- 15:33Sarah Karakaian: allow
- 15:33Sarah Karakaian: guests
- 15:34Sarah Karakaian: to
- 15:34Sarah Karakaian: book
- 15:34Sarah Karakaian: direct
- 15:34Sarah Karakaian: with
- 15:34Sarah Karakaian: you
- 15:35Sarah Karakaian: if
- 15:35Sarah Karakaian: it's
- 15:35Sarah Karakaian: a
- 15:35Sarah Karakaian: week
- 15:35Sarah Karakaian: out
- 15:36Sarah Karakaian: or
- 15:36Sarah Karakaian: less.
- 15:36Sarah Karakaian: Right.
- 15:37Sarah Karakaian: Maybe
- 15:37Sarah Karakaian: that's
- 15:37Sarah Karakaian: where
- 15:38Sarah Karakaian: you
- 15:38Sarah Karakaian: let
- 15:38Sarah Karakaian: the
- 15:38Sarah Karakaian: OTA,
- 15:39Sarah Karakaian: like
- 15:39Sarah Karakaian: the
- 15:40Sarah Karakaian: Airbnb
- 15:40Sarah Karakaian: guests.
- 15:41Sarah Karakaian: Maybe
- 15:41Sarah Karakaian: those
- 15:41Sarah Karakaian: bookings
- 15:42Sarah Karakaian: can
- 15:42Sarah Karakaian: happen
- 15:42Sarah Karakaian: last
- 15:42Sarah Karakaian: minute.
- 15:43Sarah Karakaian: Just
- 15:43Sarah Karakaian: so
- 15:44Sarah Karakaian: until
- 15:44Sarah Karakaian: you
- 15:44Sarah Karakaian: have
- 15:45Sarah Karakaian: your
- 15:45Sarah Karakaian: own
- 15:45Sarah Karakaian: chargeback
- 15:46Sarah Karakaian: strategy
- 15:46Sarah Karakaian: in
- 15:46Sarah Karakaian: place
- 15:47Sarah Karakaian: to
- 15:47Sarah Karakaian: help
- 15:47Sarah Karakaian: you
- 15:47Sarah Karakaian: with
- 15:47Sarah Karakaian: this.
- 15:48Sarah Karakaian: Again,
- 15:48Sarah Karakaian: it's
- 15:48Sarah Karakaian: not
- 15:49Sarah Karakaian: like
- 15:49Sarah Karakaian: that
- 15:49Sarah Karakaian: common,
- 15:50Sarah Karakaian: I'm
- 15:50Sarah Karakaian: just
- 15:50Sarah Karakaian: trying
- 15:50Sarah Karakaian: to
- 15:50Sarah Karakaian: give
- 15:50Sarah Karakaian: you
- 15:50Sarah Karakaian: some
- 15:51Sarah Karakaian: things
- 15:51Sarah Karakaian: 'cause
- 15:51Sarah Karakaian: I
- 15:51Sarah Karakaian: just
- 15:51Sarah Karakaian: don't
- 15:51Sarah Karakaian: want
- 15:51Sarah Karakaian: you
- 15:52Sarah Karakaian: to
- 15:52Sarah Karakaian: be
- 15:52Sarah Karakaian: so
- 15:52Sarah Karakaian: worried
- 15:52Sarah Karakaian: about
- 15:52Sarah Karakaian: it
- 15:52Sarah Karakaian: that
- 15:52Sarah Karakaian: you
- 15:53Sarah Karakaian: freeze
- 15:53Sarah Karakaian: up
- 15:53Sarah Karakaian: and
- 15:53Sarah Karakaian: don't
- 15:53Sarah Karakaian: do
- 15:54Sarah Karakaian: anything
- 15:55Sarah Karakaian: and
- 15:55Sarah Karakaian: you
- 15:55Sarah Karakaian: don't
- 15:55Sarah Karakaian: allow
- 15:55Sarah Karakaian: direct
- 15:55Sarah Karakaian: bookings
- 15:56Sarah Karakaian: or
- 15:56Sarah Karakaian: where
- 15:57Sarah Karakaian: you're
- 15:57Sarah Karakaian: the
- 15:57Sarah Karakaian: merchant
- 15:57Sarah Karakaian: of
- 15:57Sarah Karakaian: record.
- 15:57Sarah Karakaian: So
- 15:58Sarah Karakaian: that's
- 15:58Sarah Karakaian: something
- 15:58Sarah Karakaian: that
- 15:58Sarah Karakaian: you
- 15:58Sarah Karakaian: could
- 15:59Sarah Karakaian: put
- 15:59Sarah Karakaian: into
- 15:59Sarah Karakaian: place,
- 15:59Sarah Karakaian: but
- 15:59Sarah Karakaian: just
- 15:59Sarah Karakaian: be
- 16:00Sarah Karakaian: aware.
- 16:00Sarah Karakaian: These
- 16:01Sarah Karakaian: people
- 16:01Sarah Karakaian: are
- 16:01Sarah Karakaian: booking
- 16:01Sarah Karakaian: last
- 16:02Sarah Karakaian: minute
- 16:02Sarah Karakaian: and
- 16:02Sarah Karakaian: they're
- 16:02Sarah Karakaian: trying
- 16:02Sarah Karakaian: to
- 16:02Sarah Karakaian: check
- 16:03Sarah Karakaian: in
- 16:03Sarah Karakaian: right
- 16:03Sarah Karakaian: away
- 16:04Sarah Karakaian: so
- 16:04Sarah Karakaian: they
- 16:04Sarah Karakaian: can
- 16:04Sarah Karakaian: get
- 16:04Sarah Karakaian: away
- 16:04Sarah Karakaian: with
- 16:04Sarah Karakaian: it.
- 16:05Annette Grant: So
- 16:05Annette Grant: to
- 16:05Annette Grant: prevent
- 16:05Annette Grant: it,
- 16:06Annette Grant: try
- 16:06Annette Grant: to
- 16:06Annette Grant: cross
- 16:06Annette Grant: reference
- 16:07Annette Grant: their
- 16:07Annette Grant: ID
- 16:08Annette Grant: and
- 16:08Annette Grant: credit
- 16:08Annette Grant: card.
- 16:08Sarah Karakaian: Yes,
- 16:09Sarah Karakaian: that
- 16:09Sarah Karakaian: is
- 16:09Sarah Karakaian: ideal.
- 16:10Sarah Karakaian: I
- 16:10Sarah Karakaian: mean,
- 16:10Sarah Karakaian: you
- 16:10Sarah Karakaian: could,
- 16:10Sarah Karakaian: even
- 16:11Sarah Karakaian: if
- 16:11Sarah Karakaian: you
- 16:11Sarah Karakaian: do
- 16:11Sarah Karakaian: want
- 16:11Sarah Karakaian: this
- 16:12Sarah Karakaian: to
- 16:12Sarah Karakaian: happen,
- 16:12Sarah Karakaian: direct
- 16:13Sarah Karakaian: bookings
- 16:13Sarah Karakaian: last
- 16:13Sarah Karakaian: minute,
- 16:14Sarah Karakaian: you
- 16:14Sarah Karakaian: could,
- 16:15Sarah Karakaian: I
- 16:15Sarah Karakaian: don't
- 16:15Sarah Karakaian: know,
- 16:16Sarah Karakaian: meet
- 16:16Sarah Karakaian: them
- 16:16Sarah Karakaian: at
- 16:16Sarah Karakaian: the
- 16:16Sarah Karakaian: property.
- 16:17Sarah Karakaian: You
- 16:17Sarah Karakaian: could
- 16:18Sarah Karakaian: meet
- 16:18Sarah Karakaian: 'em
- 16:18Sarah Karakaian: on
- 16:18Sarah Karakaian: a
- 16:18Sarah Karakaian: Zoom
- 16:19Sarah Karakaian: call.
- 16:19Sarah Karakaian: You
- 16:20Sarah Karakaian: could,
- 16:21Sarah Karakaian: uh,
- 16:21Sarah Karakaian: if
- 16:22Sarah Karakaian: you
- 16:22Sarah Karakaian: have
- 16:22Sarah Karakaian: secure
- 16:23Sarah Karakaian: measures,
- 16:23Sarah Karakaian: you
- 16:23Sarah Karakaian: could
- 16:24Sarah Karakaian: ask
- 16:24Sarah Karakaian: for
- 16:24Sarah Karakaian: their
- 16:24Sarah Karakaian: photo
- 16:25Sarah Karakaian: identification,
- 16:25Sarah Karakaian: holding
- 16:26Sarah Karakaian: up
- 16:26Sarah Karakaian: their
- 16:26Sarah Karakaian: ID
- 16:27Sarah Karakaian: and
- 16:27Sarah Karakaian: their
- 16:27Sarah Karakaian: credit
- 16:28Sarah Karakaian: card.
- 16:28Sarah Karakaian: Right?
- 16:28Sarah Karakaian: Like
- 16:28Sarah Karakaian: just.
- 16:29Sarah Karakaian: You,
- 16:29Sarah Karakaian: there's
- 16:30Sarah Karakaian: lots
- 16:30Sarah Karakaian: of
- 16:30Sarah Karakaian: things
- 16:30Sarah Karakaian: that
- 16:30Sarah Karakaian: you
- 16:30Sarah Karakaian: can
- 16:31Sarah Karakaian: do.
- 16:31Sarah Karakaian: I
- 16:31Sarah Karakaian: just
- 16:31Sarah Karakaian: want
- 16:31Sarah Karakaian: you
- 16:31Sarah Karakaian: to
- 16:31Sarah Karakaian: have
- 16:32Sarah Karakaian: a
- 16:32Sarah Karakaian: process
- 16:32Sarah Karakaian: in
- 16:32Sarah Karakaian: place.
- 16:33Sarah Karakaian: Okay?
- 16:34Sarah Karakaian: Number
- 16:35Sarah Karakaian: two
- 16:36Sarah Karakaian: is
- 16:37Sarah Karakaian: be
- 16:37Sarah Karakaian: aware
- 16:38Sarah Karakaian: when
- 16:38Sarah Karakaian: a
- 16:38Sarah Karakaian: guest
- 16:39Sarah Karakaian: is
- 16:39Sarah Karakaian: trying
- 16:39Sarah Karakaian: to
- 16:40Sarah Karakaian: split
- 16:41Sarah Karakaian: up
- 16:42Sarah Karakaian: across
- 16:42Sarah Karakaian: multiple
- 16:42Sarah Karakaian: payment
- 16:43Sarah Karakaian: methods.
- 16:44Sarah Karakaian: Okay?
- 16:44Sarah Karakaian: So
- 16:44Sarah Karakaian: if
- 16:44Sarah Karakaian: they're
- 16:44Sarah Karakaian: trying
- 16:45Sarah Karakaian: to
- 16:46Sarah Karakaian: use
- 16:46Sarah Karakaian: multiple
- 16:46Sarah Karakaian: cards,
- 16:48Sarah Karakaian: multiple
- 16:48Sarah Karakaian: different
- 16:48Sarah Karakaian: amounts,
- 16:49Sarah Karakaian: um,
- 16:50Sarah Karakaian: we
- 16:50Sarah Karakaian: don't
- 16:50Sarah Karakaian: want
- 16:50Sarah Karakaian: them
- 16:50Sarah Karakaian: to
- 16:50Sarah Karakaian: confuse
- 16:51Sarah Karakaian: you.
- 16:52Sarah Karakaian: Whatever
- 16:53Sarah Karakaian: process
- 16:53Sarah Karakaian: you
- 16:53Sarah Karakaian: have
- 16:53Sarah Karakaian: in
- 16:53Sarah Karakaian: place
- 16:54Sarah Karakaian: for
- 16:54Sarah Karakaian: that
- 16:54Sarah Karakaian: one
- 16:54Sarah Karakaian: credit
- 16:55Sarah Karakaian: card.
- 16:56Sarah Karakaian: Like
- 16:56Sarah Karakaian: showing
- 16:57Sarah Karakaian: them
- 16:57Sarah Karakaian: that
- 16:57Sarah Karakaian: it's
- 16:57Sarah Karakaian: them
- 16:57Sarah Karakaian: and
- 16:58Sarah Karakaian: the
- 16:58Sarah Karakaian: credit
- 16:58Sarah Karakaian: card
- 16:58Sarah Karakaian: matches,
- 16:59Sarah Karakaian: then
- 16:59Sarah Karakaian: they
- 16:59Sarah Karakaian: have
- 16:59Sarah Karakaian: to
- 16:59Sarah Karakaian: do
- 17:00Sarah Karakaian: it
- 17:00Sarah Karakaian: for
- 17:00Sarah Karakaian: all
- 17:00Sarah Karakaian: three
- 17:00Sarah Karakaian: cards.
- 17:01Sarah Karakaian: Mm-hmm.
- 17:01Sarah Karakaian: So
- 17:01Sarah Karakaian: don't
- 17:02Sarah Karakaian: let
- 17:02Sarah Karakaian: a
- 17:02Sarah Karakaian: lot
- 17:02Sarah Karakaian: of
- 17:02Sarah Karakaian: motion
- 17:03Sarah Karakaian: and
- 17:03Sarah Karakaian: commotion
- 17:03Sarah Karakaian: like
- 17:04Sarah Karakaian: derail
- 17:05Sarah Karakaian: you
- 17:05Sarah Karakaian: from
- 17:05Sarah Karakaian: under
- 17:05Sarah Karakaian: processes
- 17:06Sarah Karakaian: you
- 17:06Sarah Karakaian: put
- 17:06Sarah Karakaian: in
- 17:06Sarah Karakaian: place.
- 17:09Annette Grant: Number
- 17:09Annette Grant: three
- 17:09Annette Grant: is
- 17:10Annette Grant: just
- 17:10Annette Grant: be
- 17:10Annette Grant: skeptical
- 17:11Annette Grant: of
- 17:12Annette Grant: a
- 17:12Annette Grant: guest
- 17:12Annette Grant: having
- 17:13Annette Grant: accusatory
- 17:14Annette Grant: language.
- 17:15Annette Grant: This
- 17:15Annette Grant: is
- 17:15Annette Grant: called
- 17:16Annette Grant: projection.
- 17:17Annette Grant: They
- 17:17Annette Grant: know
- 17:17Annette Grant: that
- 17:17Annette Grant: they're
- 17:18Annette Grant: trying
- 17:18Annette Grant: to
- 17:20Annette Grant: ha,
- 17:20Annette Grant: you
- 17:21Annette Grant: know.
- 17:22Sarah Karakaian: One
- 17:22Sarah Karakaian: over
- 17:22Sarah Karakaian: on
- 17:22Sarah Karakaian: you.
- 17:22Annette Grant: Yeah,
- 17:23Annette Grant: there's
- 17:23Annette Grant: some
- 17:23Annette Grant: fraud
- 17:24Annette Grant: going,
- 17:24Annette Grant: so
- 17:24Annette Grant: they're
- 17:24Annette Grant: gonna
- 17:24Annette Grant: ask
- 17:25Annette Grant: you
- 17:25Annette Grant: a
- 17:25Annette Grant: lot
- 17:25Annette Grant: of
- 17:25Annette Grant: questions
- 17:25Annette Grant: like,
- 17:25Annette Grant: how
- 17:25Annette Grant: do
- 17:25Annette Grant: I
- 17:26Annette Grant: know
- 17:26Annette Grant: this
- 17:26Annette Grant: listing
- 17:26Annette Grant: is
- 17:27Annette Grant: legit?
- 17:27Annette Grant: How
- 17:27Annette Grant: do
- 17:27Annette Grant: I
- 17:27Annette Grant: know
- 17:27Annette Grant: that
- 17:28Annette Grant: the,
- 17:28Annette Grant: uh,
- 17:28Annette Grant: the
- 17:28Annette Grant: door
- 17:29Annette Grant: code's
- 17:29Annette Grant: gonna
- 17:29Annette Grant: work
- 17:29Annette Grant: when
- 17:29Annette Grant: I
- 17:29Annette Grant: get
- 17:30Annette Grant: in
- 17:30Annette Grant: there?
- 17:30Annette Grant: This
- 17:30Annette Grant: is
- 17:31Annette Grant: where
- 17:31Annette Grant: you
- 17:31Annette Grant: just
- 17:31Annette Grant: really
- 17:31Annette Grant: wanna
- 17:31Annette Grant: start
- 17:32Annette Grant: reading
- 17:32Annette Grant: between
- 17:33Annette Grant: the
- 17:33Annette Grant: lines.
- 17:34Annette Grant: If
- 17:34Annette Grant: there's
- 17:34Annette Grant: some
- 17:34Annette Grant: accusatory
- 17:36Annette Grant: language
- 17:36Annette Grant: coming
- 17:36Annette Grant: at
- 17:36Annette Grant: you,
- 17:37Annette Grant: you
- 17:37Annette Grant: just
- 17:37Annette Grant: kind
- 17:37Annette Grant: of
- 17:37Annette Grant: wanna
- 17:37Annette Grant: pump
- 17:38Annette Grant: on
- 17:38Annette Grant: the
- 17:38Annette Grant: brakes
- 17:38Annette Grant: and
- 17:38Annette Grant: know
- 17:39Annette Grant: that
- 17:39Annette Grant: they
- 17:39Annette Grant: might
- 17:39Annette Grant: be
- 17:39Annette Grant: projecting
- 17:40Annette Grant: that
- 17:40Annette Grant: they're
- 17:40Annette Grant: getting
- 17:40Annette Grant: ready
- 17:40Annette Grant: to
- 17:40Annette Grant: commit
- 17:41Annette Grant: fraud.
- 17:42Sarah Karakaian: Number
- 17:43Sarah Karakaian: four
- 17:43Sarah Karakaian: is
- 17:44Sarah Karakaian: asking
- 17:44Sarah Karakaian: for
- 17:44Sarah Karakaian: exceptions
- 17:45Sarah Karakaian: or
- 17:46Sarah Karakaian: big
- 17:46Sarah Karakaian: discounts.
- 17:47Sarah Karakaian: Now,
- 17:48Sarah Karakaian: this
- 17:48Sarah Karakaian: not
- 17:48Sarah Karakaian: only
- 17:48Sarah Karakaian: could
- 17:48Sarah Karakaian: tip
- 17:49Sarah Karakaian: you
- 17:49Sarah Karakaian: off
- 17:49Sarah Karakaian: to
- 17:49Sarah Karakaian: a
- 17:49Sarah Karakaian: fraudster,
- 17:50Sarah Karakaian: it
- 17:50Sarah Karakaian: could
- 17:50Sarah Karakaian: also
- 17:50Sarah Karakaian: just
- 17:51Sarah Karakaian: tip
- 17:51Sarah Karakaian: you
- 17:51Sarah Karakaian: off
- 17:51Sarah Karakaian: to
- 17:52Sarah Karakaian: a
- 17:53Sarah Karakaian: guest
- 17:53Sarah Karakaian: who
- 17:53Sarah Karakaian: you'll
- 17:53Sarah Karakaian: never
- 17:53Sarah Karakaian: be
- 17:54Sarah Karakaian: able
- 17:54Sarah Karakaian: to
- 17:54Sarah Karakaian: please.
- 17:55Sarah Karakaian: But
- 17:55Sarah Karakaian: questions
- 17:56Sarah Karakaian: like,
- 17:56Sarah Karakaian: can
- 17:56Sarah Karakaian: you
- 17:56Sarah Karakaian: waive
- 17:56Sarah Karakaian: the
- 17:57Sarah Karakaian: cleaning
- 17:57Sarah Karakaian: fee?
- 17:57Sarah Karakaian: Can
- 17:58Sarah Karakaian: we
- 17:58Sarah Karakaian: check
- 17:58Sarah Karakaian: in
- 17:58Sarah Karakaian: four
- 17:58Sarah Karakaian: hours
- 17:59Sarah Karakaian: early?
- 17:59Sarah Karakaian: Can
- 17:59Sarah Karakaian: I
- 18:00Sarah Karakaian: pay
- 18:00Sarah Karakaian: you,
- 18:00Sarah Karakaian: you
- 18:01Sarah Karakaian: know,
- 18:01Sarah Karakaian: directly
- 18:01Sarah Karakaian: via
- 18:02Sarah Karakaian: Venmo
- 18:02Sarah Karakaian: for
- 18:03Sarah Karakaian: a
- 18:03Sarah Karakaian: lower
- 18:03Sarah Karakaian: rate?
- 18:03Sarah Karakaian: 'Cause
- 18:04Sarah Karakaian: then
- 18:04Sarah Karakaian: you
- 18:04Sarah Karakaian: don't
- 18:04Sarah Karakaian: have
- 18:04Sarah Karakaian: to
- 18:04Sarah Karakaian: pay
- 18:04Sarah Karakaian: the
- 18:04Sarah Karakaian: processing
- 18:05Sarah Karakaian: fees,
- 18:06Sarah Karakaian: right?
- 18:06Sarah Karakaian: Or
- 18:06Sarah Karakaian: only
- 18:06Sarah Karakaian: book
- 18:07Sarah Karakaian: with
- 18:07Sarah Karakaian: you
- 18:07Sarah Karakaian: if
- 18:07Sarah Karakaian: you
- 18:07Sarah Karakaian: have
- 18:07Sarah Karakaian: a
- 18:07Sarah Karakaian: big
- 18:08Sarah Karakaian: discount
- 18:08Sarah Karakaian: in
- 18:08Sarah Karakaian: your
- 18:08Sarah Karakaian: house
- 18:08Sarah Karakaian: is
- 18:08Sarah Karakaian: way
- 18:09Sarah Karakaian: too
- 18:09Sarah Karakaian: expensive.
- 18:10Sarah Karakaian: Anything
- 18:10Sarah Karakaian: like
- 18:10Sarah Karakaian: that,
- 18:11Sarah Karakaian: I'd
- 18:11Sarah Karakaian: be
- 18:12Sarah Karakaian: on
- 18:12Sarah Karakaian: high
- 18:12Sarah Karakaian: alert
- 18:12Sarah Karakaian: and
- 18:13Sarah Karakaian: have
- 18:13Sarah Karakaian: some
- 18:13Sarah Karakaian: sort
- 18:13Sarah Karakaian: of
- 18:13Sarah Karakaian: messaging
- 18:14Sarah Karakaian: that
- 18:14Sarah Karakaian: you
- 18:14Sarah Karakaian: can
- 18:14Sarah Karakaian: share
- 18:15Sarah Karakaian: back
- 18:15Sarah Karakaian: with
- 18:15Sarah Karakaian: them
- 18:15Sarah Karakaian: that
- 18:15Sarah Karakaian: maybe
- 18:15Sarah Karakaian: you're
- 18:15Sarah Karakaian: not
- 18:16Sarah Karakaian: the
- 18:16Sarah Karakaian: best
- 18:16Sarah Karakaian: fit
- 18:17Sarah Karakaian: for
- 18:17Sarah Karakaian: them
- 18:17Sarah Karakaian: because
- 18:18Sarah Karakaian: they
- 18:18Sarah Karakaian: might
- 18:18Sarah Karakaian: be
- 18:18Sarah Karakaian: getting
- 18:18Sarah Karakaian: ready
- 18:19Sarah Karakaian: to
- 18:19Sarah Karakaian: commit
- 18:19Sarah Karakaian: fraud.
- 18:21Annette Grant: Okay,
- 18:21Annette Grant: number
- 18:22Annette Grant: five
- 18:22Annette Grant: is
- 18:23Annette Grant: the
- 18:23Annette Grant: guest
- 18:23Annette Grant: is
- 18:23Annette Grant: giving
- 18:23Annette Grant: like
- 18:24Annette Grant: vague,
- 18:24Annette Grant: evasive
- 18:25Annette Grant: responses.
- 18:25Annette Grant: So
- 18:26Annette Grant: maybe
- 18:26Annette Grant: you're
- 18:26Annette Grant: asking
- 18:26Annette Grant: 'em
- 18:26Annette Grant: why
- 18:27Annette Grant: they're
- 18:27Annette Grant: traveling
- 18:27Annette Grant: to
- 18:27Annette Grant: town
- 18:28Annette Grant: and
- 18:29Annette Grant: it's
- 18:29Annette Grant: a
- 18:29Annette Grant: one
- 18:29Annette Grant: word,
- 18:31Annette Grant: one
- 18:31Annette Grant: word
- 18:31Annette Grant: answer
- 18:32Annette Grant: just
- 18:32Annette Grant: for
- 18:32Annette Grant: a
- 18:32Annette Grant: visit.
- 18:32Annette Grant: Or
- 18:33Annette Grant: we're
- 18:33Annette Grant: asking
- 18:33Annette Grant: about
- 18:34Annette Grant: the
- 18:34Annette Grant: guests
- 18:34Annette Grant: that
- 18:34Annette Grant: are
- 18:34Annette Grant: coming
- 18:35Annette Grant: with
- 18:35Annette Grant: them
- 18:35Annette Grant: and
- 18:36Annette Grant: they're
- 18:36Annette Grant: like,
- 18:36Annette Grant: don't
- 18:37Annette Grant: worry
- 18:37Annette Grant: about
- 18:37Annette Grant: it.
- 18:37Annette Grant: You,
- 18:37Annette Grant: again,
- 18:38Annette Grant: these
- 18:38Annette Grant: are
- 18:38Annette Grant: all
- 18:38Annette Grant: like
- 18:39Annette Grant: great
- 18:39Annette Grant: fraud
- 18:39Annette Grant: prevention,
- 18:40Annette Grant: but
- 18:40Annette Grant: they're
- 18:40Annette Grant: also
- 18:40Annette Grant: just
- 18:41Annette Grant: red
- 18:42Annette Grant: flags
- 18:42Annette Grant: of
- 18:42Annette Grant: maybe
- 18:43Annette Grant: a
- 18:43Annette Grant: guest
- 18:43Annette Grant: that
- 18:43Annette Grant: you
- 18:43Annette Grant: don't
- 18:43Annette Grant: wanna
- 18:44Annette Grant: host
- 18:44Annette Grant: to.
- 18:44Annette Grant: So
- 18:44Annette Grant: you'll
- 18:44Annette Grant: be
- 18:44Annette Grant: able
- 18:44Annette Grant: to
- 18:45Annette Grant: tell
- 18:45Annette Grant: in
- 18:45Annette Grant: that
- 18:45Annette Grant: language,
- 18:46Annette Grant: um,
- 18:46Annette Grant: when
- 18:46Annette Grant: you
- 18:46Annette Grant: might
- 18:47Annette Grant: be
- 18:47Annette Grant: asking
- 18:47Annette Grant: some
- 18:47Annette Grant: questions
- 18:48Annette Grant: to
- 18:48Annette Grant: the
- 18:48Annette Grant: guest.
- 18:48Annette Grant: Are
- 18:48Annette Grant: they
- 18:48Annette Grant: being
- 18:49Annette Grant: super
- 18:49Annette Grant: vague?
- 18:50Annette Grant: And
- 18:50Annette Grant: you
- 18:50Annette Grant: can
- 18:50Annette Grant: clearly
- 18:51Annette Grant: tell
- 18:51Annette Grant: they
- 18:51Annette Grant: don't
- 18:51Annette Grant: wanna
- 18:51Annette Grant: communicate
- 18:52Annette Grant: with
- 18:52Annette Grant: you.
- 18:54Sarah Karakaian: Number
- 18:54Sarah Karakaian: six,
- 18:55Sarah Karakaian: pressuring
- 18:56Sarah Karakaian: you
- 18:56Sarah Karakaian: to
- 18:56Sarah Karakaian: book
- 18:57Sarah Karakaian: quickly
- 18:58Sarah Karakaian: 'cause
- 18:58Sarah Karakaian: they
- 18:58Sarah Karakaian: don't
- 18:58Sarah Karakaian: have
- 18:58Sarah Karakaian: time
- 18:59Sarah Karakaian: to
- 18:59Sarah Karakaian: talk
- 18:59Sarah Karakaian: to
- 19:00Sarah Karakaian: you.
- 19:00Sarah Karakaian: So
- 19:00Sarah Karakaian: things
- 19:01Sarah Karakaian: like,
- 19:01Sarah Karakaian: I
- 19:01Sarah Karakaian: need
- 19:01Sarah Karakaian: to
- 19:01Sarah Karakaian: book
- 19:02Sarah Karakaian: right
- 19:02Sarah Karakaian: now
- 19:02Sarah Karakaian: to
- 19:02Sarah Karakaian: send
- 19:02Sarah Karakaian: me
- 19:02Sarah Karakaian: the
- 19:02Sarah Karakaian: payment
- 19:03Sarah Karakaian: link
- 19:03Sarah Karakaian: or
- 19:04Sarah Karakaian: I'm
- 19:04Sarah Karakaian: in
- 19:04Sarah Karakaian: a
- 19:04Sarah Karakaian: rush.
- 19:04Sarah Karakaian: I
- 19:04Sarah Karakaian: don't
- 19:05Sarah Karakaian: have
- 19:05Sarah Karakaian: time
- 19:05Sarah Karakaian: for
- 19:05Sarah Karakaian: all
- 19:05Sarah Karakaian: of
- 19:05Sarah Karakaian: your
- 19:05Sarah Karakaian: answers.
- 19:06Sarah Karakaian: Right?
- 19:06Sarah Karakaian: Like
- 19:07Sarah Karakaian: it's
- 19:07Sarah Karakaian: just
- 19:07Sarah Karakaian: a
- 19:07Sarah Karakaian: reminder
- 19:08Sarah Karakaian: and
- 19:08Sarah Karakaian: we'll
- 19:08Sarah Karakaian: repeat
- 19:08Sarah Karakaian: this
- 19:09Sarah Karakaian: maybe
- 19:09Sarah Karakaian: a
- 19:09Sarah Karakaian: couple
- 19:09Sarah Karakaian: more
- 19:09Sarah Karakaian: times
- 19:10Sarah Karakaian: 'cause
- 19:10Sarah Karakaian: it's
- 19:10Sarah Karakaian: worth
- 19:10Sarah Karakaian: repeating.
- 19:11Sarah Karakaian: If
- 19:11Sarah Karakaian: you
- 19:11Sarah Karakaian: have
- 19:12Sarah Karakaian: a
- 19:12Sarah Karakaian: process
- 19:13Sarah Karakaian: stick,
- 19:14Sarah Karakaian: stick
- 19:14Sarah Karakaian: to
- 19:14Sarah Karakaian: it.
- 19:14Annette Grant: And
- 19:14Annette Grant: well,
- 19:15Annette Grant: here's
- 19:15Annette Grant: a
- 19:15Annette Grant: story
- 19:15Annette Grant: really
- 19:15Annette Grant: quick.
- 19:16Annette Grant: We
- 19:16Annette Grant: were
- 19:16Annette Grant: just,
- 19:17Annette Grant: this
- 19:17Annette Grant: happened
- 19:17Annette Grant: on
- 19:18Annette Grant: a
- 19:18Annette Grant: weekend
- 19:18Annette Grant: for
- 19:18Annette Grant: us
- 19:19Annette Grant: where
- 19:19Annette Grant: someone
- 19:19Annette Grant: wanted
- 19:19Annette Grant: to.
- 19:20Annette Grant: Book,
- 19:21Annette Grant: um,
- 19:22Annette Grant: a
- 19:22Annette Grant: multi-month
- 19:22Annette Grant: stay.
- 19:23Annette Grant: And
- 19:24Annette Grant: they're
- 19:24Annette Grant: like,
- 19:24Annette Grant: oh,
- 19:24Annette Grant: I
- 19:24Annette Grant: need
- 19:24Annette Grant: to
- 19:24Annette Grant: move
- 19:25Annette Grant: this
- 19:25Annette Grant: weekend.
- 19:25Annette Grant: I'm
- 19:26Annette Grant: driving
- 19:26Annette Grant: to
- 19:26Annette Grant: town.
- 19:27Annette Grant: Let's
- 19:27Annette Grant: just
- 19:27Annette Grant: get
- 19:28Annette Grant: this
- 19:28Annette Grant: done.
- 19:28Annette Grant: And
- 19:28Annette Grant: it
- 19:29Annette Grant: was
- 19:29Annette Grant: like,
- 19:29Annette Grant: these
- 19:30Annette Grant: are
- 19:30Annette Grant: red
- 19:30Annette Grant: flags
- 19:31Annette Grant: all
- 19:31Annette Grant: over
- 19:32Annette Grant: the
- 19:32Annette Grant: place.
- 19:32Annette Grant: And
- 19:33Annette Grant: again,
- 19:33Annette Grant: sometimes
- 19:33Annette Grant: you
- 19:33Annette Grant: can
- 19:34Annette Grant: get
- 19:34Annette Grant: excited
- 19:34Annette Grant: 'cause
- 19:34Annette Grant: there's
- 19:35Annette Grant: this,
- 19:35Annette Grant: um.
- 19:36Sarah Karakaian: A
- 19:36Sarah Karakaian: lot
- 19:36Sarah Karakaian: of
- 19:36Sarah Karakaian: money
- 19:36Sarah Karakaian: potentially
- 19:37Sarah Karakaian: coming
- 19:37Sarah Karakaian: in.
- 19:37Annette Grant: A
- 19:37Annette Grant: lot
- 19:37Annette Grant: of
- 19:37Annette Grant: money
- 19:37Annette Grant: potentially.
- 19:38Annette Grant: And
- 19:39Annette Grant: these
- 19:39Annette Grant: were
- 19:39Annette Grant: like,
- 19:40Annette Grant: and
- 19:40Annette Grant: we
- 19:40Annette Grant: were
- 19:40Annette Grant: actually
- 19:41Annette Grant: like
- 19:41Annette Grant: trying
- 19:41Annette Grant: to
- 19:41Annette Grant: help
- 19:41Annette Grant: the
- 19:42Annette Grant: guests
- 19:42Annette Grant: for
- 19:42Annette Grant: a
- 19:42Annette Grant: minute
- 19:42Annette Grant: and
- 19:42Annette Grant: they're
- 19:42Annette Grant: like,
- 19:43Annette Grant: wait
- 19:43Annette Grant: a
- 19:43Annette Grant: second.
- 19:43Annette Grant: Why
- 19:44Annette Grant: do
- 19:44Annette Grant: they
- 19:44Annette Grant: need
- 19:45Annette Grant: to
- 19:45Annette Grant: move
- 19:45Annette Grant: out
- 19:45Annette Grant: of
- 19:45Annette Grant: their
- 19:46Annette Grant: current
- 19:46Annette Grant: place
- 19:46Annette Grant: into
- 19:46Annette Grant: somewhere
- 19:47Annette Grant: new?
- 19:47Annette Grant: Why
- 19:47Annette Grant: are
- 19:47Annette Grant: they
- 19:48Annette Grant: coming
- 19:48Annette Grant: to
- 19:48Annette Grant: town?
- 19:48Annette Grant: They
- 19:48Annette Grant: didn't
- 19:48Annette Grant: plan
- 19:48Annette Grant: ahead,
- 19:49Annette Grant: so
- 19:49Annette Grant: it's
- 19:49Annette Grant: like,
- 19:49Annette Grant: and
- 19:49Annette Grant: we
- 19:50Annette Grant: were
- 19:50Annette Grant: very
- 19:50Annette Grant: hospitable,
- 19:51Annette Grant: like,
- 19:51Annette Grant: Hey,
- 19:51Annette Grant: why
- 19:51Annette Grant: don't
- 19:51Annette Grant: you
- 19:52Annette Grant: try,
- 19:52Annette Grant: you
- 19:52Annette Grant: could
- 19:53Annette Grant: stay
- 19:53Annette Grant: a
- 19:53Annette Grant: night
- 19:53Annette Grant: or
- 19:53Annette Grant: two
- 19:54Annette Grant: here
- 19:54Annette Grant: while
- 19:55Annette Grant: we
- 19:55Annette Grant: work
- 19:55Annette Grant: out
- 19:55Annette Grant: the
- 19:55Annette Grant: midterm
- 19:56Annette Grant: contract,
- 19:57Annette Grant: do
- 19:57Annette Grant: our
- 19:58Annette Grant: normal
- 19:58Annette Grant: processes
- 19:59Annette Grant: there.
- 19:59Annette Grant: But
- 19:59Annette Grant: again,
- 20:00Annette Grant: and
- 20:00Annette Grant: this
- 20:00Annette Grant: can
- 20:01Annette Grant: happen
- 20:01Annette Grant: on
- 20:01Annette Grant: a
- 20:01Annette Grant: short,
- 20:02Annette Grant: even
- 20:02Annette Grant: a
- 20:02Annette Grant: nightly
- 20:02Annette Grant: stay,
- 20:03Annette Grant: if
- 20:03Annette Grant: someone
- 20:03Annette Grant: is
- 20:03Annette Grant: trying
- 20:04Annette Grant: to
- 20:05Annette Grant: rush
- 20:05Annette Grant: you
- 20:05Annette Grant: and
- 20:05Annette Grant: have
- 20:05Annette Grant: you
- 20:05Annette Grant: skip
- 20:06Annette Grant: steps
- 20:06Annette Grant: or
- 20:07Annette Grant: just
- 20:07Annette Grant: need
- 20:07Annette Grant: to
- 20:07Annette Grant: get
- 20:07Annette Grant: in
- 20:08Annette Grant: quick,
- 20:08Annette Grant: those
- 20:08Annette Grant: are
- 20:09Annette Grant: definitely
- 20:09Annette Grant: red
- 20:09Annette Grant: flags.
- 20:12Annette Grant: And
- 20:12Annette Grant: number
- 20:12Annette Grant: seven,
- 20:14Annette Grant: trust
- 20:14Annette Grant: your
- 20:15Annette Grant: gut.
- 20:16Annette Grant: This
- 20:16Annette Grant: is
- 20:17Annette Grant: how
- 20:18Annette Grant: there,
- 20:18Annette Grant: there's
- 20:18Annette Grant: actually
- 20:19Annette Grant: a
- 20:19Annette Grant: term
- 20:19Annette Grant: called,
- 20:19Annette Grant: called
- 20:20Annette Grant: the
- 20:20Annette Grant: Harvard
- 20:20Annette Grant: Hunch.
- 20:20Annette Grant: And
- 20:21Annette Grant: it's
- 20:21Annette Grant: when
- 20:21Annette Grant: you
- 20:21Annette Grant: have
- 20:21Annette Grant: that
- 20:22Annette Grant: hunch,
- 20:22Annette Grant: you
- 20:22Annette Grant: have
- 20:23Annette Grant: that
- 20:23Annette Grant: feeling,
- 20:24Annette Grant: intuition
- 20:25Annette Grant: like
- 20:25Annette Grant: you've
- 20:25Annette Grant: seen
- 20:26Annette Grant: something
- 20:26Annette Grant: like
- 20:26Annette Grant: this,
- 20:27Annette Grant: it's
- 20:27Annette Grant: gonna
- 20:27Annette Grant: happen
- 20:27Annette Grant: again.
- 20:28Annette Grant: And
- 20:29Annette Grant: we
- 20:29Annette Grant: all
- 20:29Annette Grant: know
- 20:29Annette Grant: it.
- 20:30Annette Grant: Um.
- 20:32Annette Grant: Everybody
- 20:32Annette Grant: watching
- 20:33Annette Grant: this
- 20:33Annette Grant: channel
- 20:33Annette Grant: has
- 20:33Annette Grant: probably
- 20:34Annette Grant: had
- 20:34Annette Grant: that
- 20:34Annette Grant: guest
- 20:34Annette Grant: where
- 20:35Annette Grant: they
- 20:35Annette Grant: knew
- 20:35Annette Grant: ahead
- 20:35Annette Grant: of
- 20:35Annette Grant: time,
- 20:36Annette Grant: like,
- 20:36Annette Grant: oh,
- 20:37Annette Grant: I
- 20:37Annette Grant: just
- 20:37Annette Grant: knew
- 20:37Annette Grant: that
- 20:38Annette Grant: guest
- 20:38Annette Grant: was
- 20:38Annette Grant: going
- 20:38Annette Grant: to
- 20:39Annette Grant: either
- 20:39Annette Grant: cause
- 20:40Annette Grant: an
- 20:40Annette Grant: issue,
- 20:41Annette Grant: maybe
- 20:41Annette Grant: do
- 20:41Annette Grant: the
- 20:41Annette Grant: chargeback.
- 20:42Annette Grant: So
- 20:42Annette Grant: again,
- 20:43Annette Grant: at
- 20:43Annette Grant: the
- 20:43Annette Grant: end
- 20:44Annette Grant: of
- 20:44Annette Grant: the
- 20:44Annette Grant: day,
- 20:44Annette Grant: it
- 20:44Annette Grant: is
- 20:45Annette Grant: your
- 20:45Annette Grant: business.
- 20:46Annette Grant: Trust
- 20:46Annette Grant: your
- 20:46Annette Grant: gut.
- 20:48Sarah Karakaian: All
- 20:48Sarah Karakaian: right.
- 20:48Sarah Karakaian: Prevention
- 20:49Sarah Karakaian: tip
- 20:49Sarah Karakaian: number
- 20:49Sarah Karakaian: eight
- 20:50Sarah Karakaian: is
- 20:50Sarah Karakaian: a
- 20:51Sarah Karakaian: clear
- 20:51Sarah Karakaian: guest
- 20:52Sarah Karakaian: agreement
- 20:53Sarah Karakaian: and
- 20:53Sarah Karakaian: or
- 20:54Sarah Karakaian: house
- 20:54Sarah Karakaian: rules.
- 20:55Sarah Karakaian: So
- 20:56Sarah Karakaian: when
- 20:57Sarah Karakaian: you
- 20:57Sarah Karakaian: have
- 20:57Sarah Karakaian: that
- 20:57Sarah Karakaian: guest
- 20:58Sarah Karakaian: agreement,
- 20:58Sarah Karakaian: it's
- 20:58Sarah Karakaian: not
- 20:59Sarah Karakaian: only
- 20:59Sarah Karakaian: protecting
- 20:59Sarah Karakaian: you
- 20:59Sarah Karakaian: from
- 20:59Sarah Karakaian: liability,
- 21:00Sarah Karakaian: it's
- 21:00Sarah Karakaian: also
- 21:01Sarah Karakaian: sharing
- 21:02Sarah Karakaian: with
- 21:02Sarah Karakaian: the
- 21:02Sarah Karakaian: guest
- 21:03Sarah Karakaian: what
- 21:03Sarah Karakaian: they're
- 21:03Sarah Karakaian: agreeing
- 21:04Sarah Karakaian: to
- 21:04Sarah Karakaian: when
- 21:04Sarah Karakaian: staying
- 21:05Sarah Karakaian: with
- 21:05Sarah Karakaian: you.
- 21:05Sarah Karakaian: And
- 21:05Sarah Karakaian: so
- 21:05Sarah Karakaian: some
- 21:05Sarah Karakaian: things
- 21:06Sarah Karakaian: that
- 21:06Sarah Karakaian: you
- 21:06Sarah Karakaian: wanna
- 21:06Sarah Karakaian: keep
- 21:06Sarah Karakaian: in
- 21:06Sarah Karakaian: there
- 21:07Sarah Karakaian: are
- 21:07Sarah Karakaian: what
- 21:07Sarah Karakaian: your
- 21:08Sarah Karakaian: cancellation
- 21:08Sarah Karakaian: policy
- 21:09Sarah Karakaian: is.
- 21:09Sarah Karakaian: Very
- 21:10Sarah Karakaian: clearly.
- 21:10Sarah Karakaian: Lay
- 21:10Sarah Karakaian: that
- 21:10Sarah Karakaian: out
- 21:11Sarah Karakaian: on
- 21:11Sarah Karakaian: what
- 21:12Sarah Karakaian: to
- 21:12Sarah Karakaian: do.
- 21:12Sarah Karakaian: What
- 21:12Sarah Karakaian: is
- 21:12Sarah Karakaian: your
- 21:12Sarah Karakaian: policy
- 21:13Sarah Karakaian: if
- 21:13Sarah Karakaian: there
- 21:13Sarah Karakaian: are
- 21:13Sarah Karakaian: grievances?
- 21:14Sarah Karakaian: And
- 21:15Sarah Karakaian: the
- 21:15Sarah Karakaian: fact
- 21:15Sarah Karakaian: that
- 21:15Sarah Karakaian: your
- 21:15Sarah Karakaian: property
- 21:16Sarah Karakaian: is
- 21:16Sarah Karakaian: as
- 21:17Sarah Karakaian: is
- 21:17Sarah Karakaian: so
- 21:17Sarah Karakaian: an
- 21:17Sarah Karakaian: as
- 21:18Sarah Karakaian: is
- 21:18Sarah Karakaian: policy.
- 21:19Sarah Karakaian: This,
- 21:19Sarah Karakaian: and
- 21:19Sarah Karakaian: we'll
- 21:19Sarah Karakaian: get
- 21:20Sarah Karakaian: into
- 21:20Sarah Karakaian: this
- 21:20Sarah Karakaian: in
- 21:20Sarah Karakaian: the
- 21:20Sarah Karakaian: next,
- 21:22Sarah Karakaian: in,
- 21:22Sarah Karakaian: in
- 21:22Sarah Karakaian: a
- 21:22Sarah Karakaian: little
- 21:22Sarah Karakaian: bit
- 21:23Sarah Karakaian: here,
- 21:23Sarah Karakaian: but
- 21:23Sarah Karakaian: what
- 21:24Sarah Karakaian: to
- 21:24Sarah Karakaian: do
- 21:24Sarah Karakaian: when
- 21:24Sarah Karakaian: you
- 21:24Sarah Karakaian: want
- 21:25Sarah Karakaian: to,
- 21:26Sarah Karakaian: uh,
- 21:26Sarah Karakaian: fight
- 21:26Sarah Karakaian: a
- 21:27Sarah Karakaian: chargeback
- 21:28Sarah Karakaian: and
- 21:28Sarah Karakaian: having
- 21:28Sarah Karakaian: a
- 21:28Sarah Karakaian: rental
- 21:29Sarah Karakaian: agreement
- 21:29Sarah Karakaian: signed
- 21:30Sarah Karakaian: by
- 21:31Sarah Karakaian: this
- 21:31Sarah Karakaian: guest
- 21:32Sarah Karakaian: is
- 21:32Sarah Karakaian: gonna
- 21:32Sarah Karakaian: help
- 21:33Sarah Karakaian: you
- 21:33Sarah Karakaian: a
- 21:33Sarah Karakaian: little
- 21:34Sarah Karakaian: bit.
- 21:34Sarah Karakaian: We'll
- 21:34Sarah Karakaian: get
- 21:34Sarah Karakaian: to
- 21:34Sarah Karakaian: it.
- 21:35Sarah Karakaian: Uh,
- 21:35Sarah Karakaian: what
- 21:35Sarah Karakaian: happens
- 21:36Sarah Karakaian: when
- 21:36Sarah Karakaian: you.
- 21:37Sarah Karakaian: Uh,
- 21:37Sarah Karakaian: refute,
- 21:38Sarah Karakaian: uh,
- 21:38Sarah Karakaian: a
- 21:38Sarah Karakaian: chargeback,
- 21:39Sarah Karakaian: but
- 21:39Sarah Karakaian: having
- 21:40Sarah Karakaian: them
- 21:40Sarah Karakaian: agree
- 21:40Sarah Karakaian: to
- 21:40Sarah Karakaian: something
- 21:41Sarah Karakaian: like
- 21:41Sarah Karakaian: this
- 21:41Sarah Karakaian: and
- 21:41Sarah Karakaian: having
- 21:42Sarah Karakaian: it
- 21:42Sarah Karakaian: stated
- 21:42Sarah Karakaian: in
- 21:42Sarah Karakaian: there
- 21:42Sarah Karakaian: that,
- 21:43Sarah Karakaian: hey,
- 21:43Sarah Karakaian: it's
- 21:43Sarah Karakaian: as
- 21:43Sarah Karakaian: is.
- 21:44Sarah Karakaian: Here's
- 21:44Sarah Karakaian: what
- 21:44Sarah Karakaian: they're
- 21:44Sarah Karakaian: supposed
- 21:44Sarah Karakaian: to
- 21:44Sarah Karakaian: do
- 21:44Sarah Karakaian: if
- 21:44Sarah Karakaian: they
- 21:45Sarah Karakaian: have
- 21:45Sarah Karakaian: a
- 21:45Sarah Karakaian: grievance,
- 21:45Sarah Karakaian: and
- 21:46Sarah Karakaian: here
- 21:46Sarah Karakaian: is
- 21:46Sarah Karakaian: the
- 21:46Sarah Karakaian: cancellation
- 21:47Sarah Karakaian: policy.
- 21:47Sarah Karakaian: Also
- 21:48Sarah Karakaian: make
- 21:49Sarah Karakaian: sure,
- 21:49Sarah Karakaian: and
- 21:49Sarah Karakaian: you
- 21:49Sarah Karakaian: know
- 21:49Sarah Karakaian: what?
- 21:49Sarah Karakaian: Annette
- 21:50Sarah Karakaian: and
- 21:50Sarah Karakaian: I
- 21:50Sarah Karakaian: are
- 21:51Sarah Karakaian: huge
- 21:51Sarah Karakaian: on
- 21:52Sarah Karakaian: inspections
- 21:53Sarah Karakaian: before
- 21:53Sarah Karakaian: guest
- 21:54Sarah Karakaian: arrival.
- 21:55Sarah Karakaian: And
- 21:55Sarah Karakaian: this
- 21:55Sarah Karakaian: is
- 21:55Sarah Karakaian: your
- 21:55Sarah Karakaian: opportunity
- 21:56Sarah Karakaian: also
- 21:56Sarah Karakaian: to
- 21:56Sarah Karakaian: make
- 21:57Sarah Karakaian: sure
- 21:57Sarah Karakaian: that
- 21:57Sarah Karakaian: the
- 21:57Sarah Karakaian: product
- 21:57Sarah Karakaian: that
- 21:58Sarah Karakaian: you
- 21:58Sarah Karakaian: are
- 21:58Sarah Karakaian: offering
- 21:58Sarah Karakaian: is
- 21:58Sarah Karakaian: exactly
- 21:59Sarah Karakaian: what
- 21:59Sarah Karakaian: you
- 21:59Sarah Karakaian: advertised.
- 22:00Sarah Karakaian: So
- 22:00Sarah Karakaian: you
- 22:01Sarah Karakaian: wanna
- 22:01Sarah Karakaian: check
- 22:01Sarah Karakaian: for
- 22:02Sarah Karakaian: wear
- 22:02Sarah Karakaian: and
- 22:02Sarah Karakaian: tear.
- 22:03Sarah Karakaian: Are
- 22:03Sarah Karakaian: there
- 22:03Sarah Karakaian: any
- 22:04Sarah Karakaian: local
- 22:04Sarah Karakaian: things
- 22:05Sarah Karakaian: happening
- 22:05Sarah Karakaian: with
- 22:05Sarah Karakaian: noise
- 22:06Sarah Karakaian: going
- 22:06Sarah Karakaian: on
- 22:06Sarah Karakaian: in
- 22:06Sarah Karakaian: the
- 22:06Sarah Karakaian: area?
- 22:06Sarah Karakaian: Guests
- 22:07Sarah Karakaian: will
- 22:07Sarah Karakaian: say
- 22:07Sarah Karakaian: that
- 22:07Sarah Karakaian: they
- 22:07Sarah Karakaian: didn't
- 22:07Sarah Karakaian: like
- 22:07Sarah Karakaian: the
- 22:08Sarah Karakaian: product
- 22:08Sarah Karakaian: IE
- 22:08Sarah Karakaian: your
- 22:08Sarah Karakaian: property
- 22:09Sarah Karakaian: because
- 22:09Sarah Karakaian: of
- 22:09Sarah Karakaian: local
- 22:09Sarah Karakaian: noise
- 22:10Sarah Karakaian: situations.
- 22:11Sarah Karakaian: Check
- 22:11Sarah Karakaian: for
- 22:11Sarah Karakaian: bugs
- 22:12Sarah Karakaian: before
- 22:12Sarah Karakaian: check-in,
- 22:12Sarah Karakaian: right?
- 22:13Sarah Karakaian: You
- 22:13Sarah Karakaian: wanna
- 22:13Sarah Karakaian: eliminate
- 22:13Sarah Karakaian: any
- 22:14Sarah Karakaian: possibility
- 22:14Sarah Karakaian: for
- 22:14Sarah Karakaian: them
- 22:15Sarah Karakaian: to
- 22:15Sarah Karakaian: not
- 22:15Sarah Karakaian: like
- 22:15Sarah Karakaian: the
- 22:15Sarah Karakaian: home
- 22:16Sarah Karakaian: or
- 22:16Sarah Karakaian: the
- 22:16Sarah Karakaian: product
- 22:17Sarah Karakaian: before
- 22:17Sarah Karakaian: they
- 22:17Sarah Karakaian: check
- 22:17Sarah Karakaian: in.
- 22:20Annette Grant: And
- 22:21Annette Grant: last
- 22:21Annette Grant: but
- 22:21Annette Grant: not
- 22:22Annette Grant: least,
- 22:22Annette Grant: number
- 22:22Annette Grant: nine
- 22:23Annette Grant: is
- 22:23Annette Grant: you
- 22:23Annette Grant: wanna
- 22:23Annette Grant: create
- 22:25Annette Grant: SOPs,
- 22:26Annette Grant: standard
- 22:26Annette Grant: operating
- 22:27Annette Grant: procedures.
- 22:28Annette Grant: When
- 22:28Annette Grant: there
- 22:28Annette Grant: is
- 22:29Annette Grant: a
- 22:29Annette Grant: conflict.
- 22:30Annette Grant: This
- 22:30Annette Grant: is
- 22:30Annette Grant: where
- 22:30Annette Grant: we
- 22:30Annette Grant: also
- 22:31Annette Grant: see
- 22:31Annette Grant: chargebacks
- 22:32Annette Grant: happening
- 22:32Annette Grant: because
- 22:33Annette Grant: there
- 22:33Annette Grant: is
- 22:33Annette Grant: friction.
- 22:34Sarah Karakaian: The
- 22:35Sarah Karakaian: guest
- 22:35Sarah Karakaian: gets
- 22:35Sarah Karakaian: pissed
- 22:36Sarah Karakaian: because
- 22:37Sarah Karakaian: you
- 22:37Sarah Karakaian: are
- 22:38Sarah Karakaian: also
- 22:39Sarah Karakaian: upset.
- 22:40Annette Grant: Yeah.
- 22:40Sarah Karakaian: Because
- 22:40Sarah Karakaian: of
- 22:40Sarah Karakaian: whatever,
- 22:41Sarah Karakaian: right?
- 22:41Sarah Karakaian: Yeah.
- 22:41Annette Grant: So
- 22:43Annette Grant: we
- 22:43Annette Grant: want
- 22:43Annette Grant: to
- 22:44Annette Grant: make
- 22:44Annette Grant: sure
- 22:44Annette Grant: we
- 22:45Annette Grant: know.
- 22:45Annette Grant: And
- 22:45Annette Grant: the,
- 22:45Annette Grant: and
- 22:45Annette Grant: let's
- 22:46Annette Grant: just
- 22:46Annette Grant: make
- 22:46Annette Grant: for
- 22:46Annette Grant: some
- 22:46Annette Grant: examples
- 22:47Annette Grant: here,
- 22:47Annette Grant: maybe
- 22:47Annette Grant: like
- 22:48Annette Grant: the
- 22:49Annette Grant: pool
- 22:49Annette Grant: wasn't
- 22:50Annette Grant: operable.
- 22:50Annette Grant: The
- 22:50Annette Grant: pool
- 22:50Annette Grant: heat
- 22:51Annette Grant: wasn't
- 22:51Annette Grant: working,
- 22:51Annette Grant: the
- 22:51Annette Grant: hot
- 22:52Annette Grant: tub
- 22:52Annette Grant: was
- 22:52Annette Grant: down.
- 22:53Annette Grant: You
- 22:53Annette Grant: know,
- 22:53Annette Grant: things
- 22:53Annette Grant: weren't
- 22:54Annette Grant: what
- 22:54Annette Grant: they
- 22:54Annette Grant: had
- 22:55Annette Grant: anticipated.
- 22:55Annette Grant: That's
- 22:55Annette Grant: why
- 22:56Annette Grant: that
- 22:56Annette Grant: rental
- 22:56Annette Grant: agreement
- 22:57Annette Grant: is
- 22:57Annette Grant: so
- 22:57Annette Grant: important.
- 22:58Annette Grant: But
- 22:58Annette Grant: when
- 22:58Annette Grant: something,
- 22:59Annette Grant: when
- 22:59Annette Grant: there
- 22:59Annette Grant: is
- 22:59Annette Grant: an
- 22:59Annette Grant: issue
- 23:00Annette Grant: and
- 23:00Annette Grant: it
- 23:00Annette Grant: starts
- 23:00Annette Grant: to
- 23:00Annette Grant: escalate,
- 23:01Annette Grant: there's
- 23:01Annette Grant: a
- 23:01Annette Grant: couple
- 23:01Annette Grant: things.
- 23:01Annette Grant: Number
- 23:01Annette Grant: one,
- 23:02Annette Grant: you
- 23:02Annette Grant: do
- 23:02Annette Grant: just
- 23:02Annette Grant: wanna
- 23:02Annette Grant: get
- 23:02Annette Grant: on
- 23:02Annette Grant: the
- 23:03Annette Grant: phone
- 23:03Annette Grant: with
- 23:03Annette Grant: this
- 23:03Annette Grant: person
- 23:04Annette Grant: and,
- 23:04Annette Grant: and
- 23:05Annette Grant: make
- 23:05Annette Grant: sure
- 23:05Annette Grant: that
- 23:06Annette Grant: you
- 23:06Annette Grant: have
- 23:06Annette Grant: an
- 23:06Annette Grant: understanding
- 23:07Annette Grant: of
- 23:07Annette Grant: what's
- 23:07Annette Grant: going
- 23:07Annette Grant: on,
- 23:07Annette Grant: how
- 23:08Annette Grant: you're
- 23:08Annette Grant: gonna
- 23:08Annette Grant: resolve
- 23:08Annette Grant: it.
- 23:09Annette Grant: Even
- 23:09Annette Grant: after
- 23:09Annette Grant: that
- 23:09Annette Grant: phone
- 23:10Annette Grant: call
- 23:10Annette Grant: though,
- 23:10Annette Grant: you
- 23:10Annette Grant: are
- 23:10Annette Grant: gonna
- 23:11Annette Grant: wanna
- 23:11Annette Grant: get
- 23:11Annette Grant: it
- 23:11Annette Grant: in
- 23:11Annette Grant: writing
- 23:12Annette Grant: because
- 23:12Annette Grant: a
- 23:13Annette Grant: lot
- 23:13Annette Grant: of
- 23:13Annette Grant: times,
- 23:14Annette Grant: let's
- 23:14Annette Grant: say
- 23:14Annette Grant: you
- 23:14Annette Grant: are
- 23:15Annette Grant: giving
- 23:16Annette Grant: some
- 23:17Annette Grant: compensation
- 23:17Annette Grant: back
- 23:18Annette Grant: for
- 23:18Annette Grant: an
- 23:19Annette Grant: issue
- 23:19Annette Grant: that
- 23:19Annette Grant: had
- 23:19Annette Grant: had
- 23:20Annette Grant: arisen.
- 23:20Annette Grant: You
- 23:20Annette Grant: wanna
- 23:21Annette Grant: make
- 23:21Annette Grant: sure
- 23:21Annette Grant: that
- 23:21Annette Grant: you
- 23:21Annette Grant: have
- 23:21Annette Grant: it
- 23:21Annette Grant: in
- 23:22Annette Grant: writing,
- 23:22Annette Grant: that
- 23:22Annette Grant: they
- 23:23Annette Grant: are,
- 23:23Annette Grant: this
- 23:24Annette Grant: is,
- 23:24Annette Grant: this
- 23:24Annette Grant: is
- 23:24Annette Grant: making
- 23:25Annette Grant: them
- 23:25Annette Grant: whole.
- 23:26Annette Grant: You're
- 23:26Annette Grant: closing
- 23:26Annette Grant: the
- 23:26Annette Grant: loop
- 23:27Annette Grant: that
- 23:27Annette Grant: everything
- 23:28Annette Grant: is
- 23:28Annette Grant: good
- 23:28Annette Grant: to
- 23:28Annette Grant: go
- 23:29Annette Grant: because
- 23:30Annette Grant: that's
- 23:30Annette Grant: where
- 23:30Annette Grant: you
- 23:30Annette Grant: don't
- 23:30Annette Grant: wanna
- 23:30Annette Grant: get
- 23:30Annette Grant: in
- 23:31Annette Grant: the
- 23:31Annette Grant: issue
- 23:31Annette Grant: where
- 23:31Annette Grant: they're
- 23:32Annette Grant: calling
- 23:32Annette Grant: the
- 23:32Annette Grant: credit
- 23:32Annette Grant: card
- 23:32Annette Grant: company
- 23:33Annette Grant: after
- 23:33Annette Grant: the
- 23:33Annette Grant: stay
- 23:34Annette Grant: saying,
- 23:34Annette Grant: Hey,
- 23:34Annette Grant: pool
- 23:35Annette Grant: heat
- 23:35Annette Grant: was
- 23:35Annette Grant: down.
- 23:36Annette Grant: I
- 23:36Annette Grant: don't
- 23:36Annette Grant: wanna
- 23:36Annette Grant: pay
- 23:36Annette Grant: for
- 23:36Annette Grant: it.
- 23:37Annette Grant: I
- 23:37Annette Grant: wanna
- 23:37Annette Grant: charge
- 23:38Annette Grant: back
- 23:38Annette Grant: where
- 23:38Annette Grant: you
- 23:39Annette Grant: can
- 23:40Annette Grant: hopefully
- 23:40Annette Grant: say
- 23:40Annette Grant: no.
- 23:41Annette Grant: We
- 23:41Annette Grant: discussed
- 23:41Annette Grant: this
- 23:41Annette Grant: was
- 23:42Annette Grant: a
- 23:42Annette Grant: compensation,
- 23:42Annette Grant: so
- 23:42Annette Grant: you
- 23:42Annette Grant: wanna
- 23:43Annette Grant: have,
- 23:43Annette Grant: um,
- 23:44Annette Grant: make
- 23:44Annette Grant: sure
- 23:44Annette Grant: that
- 23:45Annette Grant: if
- 23:45Annette Grant: there
- 23:45Annette Grant: is
- 23:45Annette Grant: an
- 23:45Annette Grant: issue,
- 23:46Annette Grant: it's
- 23:46Annette Grant: in
- 23:46Annette Grant: writing,
- 23:47Annette Grant: there
- 23:47Annette Grant: is
- 23:47Annette Grant: a
- 23:47Annette Grant: resolution,
- 23:48Annette Grant: you're
- 23:48Annette Grant: closing
- 23:49Annette Grant: the
- 23:49Annette Grant: loop
- 23:50Annette Grant: on
- 23:50Annette Grant: it
- 23:50Annette Grant: and
- 23:50Annette Grant: you
- 23:50Annette Grant: wanna
- 23:50Annette Grant: take
- 23:51Annette Grant: the
- 23:51Annette Grant: emotion
- 23:51Annette Grant: out
- 23:51Annette Grant: of
- 23:52Annette Grant: it.
- 23:52Sarah Karakaian: Yes.
- 23:52Annette Grant: This
- 23:53Annette Grant: is
- 23:53Annette Grant: where,
- 23:53Annette Grant: um.
- 23:56Annette Grant: We
- 23:56Annette Grant: had
- 23:56Annette Grant: someone
- 23:56Annette Grant: give
- 23:56Annette Grant: us
- 23:57Annette Grant: this
- 23:57Annette Grant: really
- 23:57Annette Grant: great
- 23:58Annette Grant: tip
- 23:58Annette Grant: of
- 23:58Annette Grant: like,
- 23:58Annette Grant: whenever
- 23:59Annette Grant: these
- 23:59Annette Grant: discussions
- 24:00Annette Grant: are
- 24:00Annette Grant: happening,
- 24:00Annette Grant: like
- 24:00Annette Grant: imagine
- 24:01Annette Grant: you
- 24:01Annette Grant: are
- 24:01Annette Grant: like
- 24:02Annette Grant: in
- 24:02Annette Grant: a
- 24:02Annette Grant: court
- 24:02Annette Grant: of
- 24:02Annette Grant: law,
- 24:03Annette Grant: like
- 24:03Annette Grant: how
- 24:03Annette Grant: would
- 24:03Annette Grant: you
- 24:03Annette Grant: present
- 24:04Annette Grant: yourself?
- 24:05Annette Grant: That
- 24:05Annette Grant: would
- 24:05Annette Grant: just
- 24:05Annette Grant: be
- 24:05Annette Grant: all
- 24:06Annette Grant: facts,
- 24:06Annette Grant: right?
- 24:07Annette Grant: It
- 24:07Annette Grant: wouldn't
- 24:07Annette Grant: be
- 24:08Annette Grant: feelings.
- 24:08Annette Grant: So
- 24:08Annette Grant: you
- 24:09Annette Grant: wanna
- 24:09Annette Grant: make
- 24:09Annette Grant: sure
- 24:09Annette Grant: that
- 24:09Annette Grant: when
- 24:09Annette Grant: you
- 24:10Annette Grant: are
- 24:10Annette Grant: going
- 24:10Annette Grant: through
- 24:10Annette Grant: this
- 24:11Annette Grant: conflict,
- 24:11Annette Grant: um,
- 24:12Annette Grant: resolution
- 24:13Annette Grant: with
- 24:13Annette Grant: your
- 24:13Annette Grant: guest,
- 24:14Annette Grant: that
- 24:14Annette Grant: it's
- 24:15Annette Grant: very
- 24:15Annette Grant: factual.
- 24:16Annette Grant: Everything's
- 24:16Annette Grant: in
- 24:16Annette Grant: writing.
- 24:17Annette Grant: Two
- 24:17Annette Grant: parties
- 24:18Annette Grant: are
- 24:18Annette Grant: in
- 24:18Annette Grant: agreeance.
- 24:18Sarah Karakaian: And
- 24:19Sarah Karakaian: I'll
- 24:19Sarah Karakaian: say
- 24:19Sarah Karakaian: this
- 24:19Sarah Karakaian: too,
- 24:19Sarah Karakaian: this
- 24:20Sarah Karakaian: is
- 24:20Sarah Karakaian: the
- 24:20Sarah Karakaian: art
- 24:20Sarah Karakaian: part.
- 24:22Sarah Karakaian: I
- 24:22Sarah Karakaian: wanna
- 24:23Sarah Karakaian: give
- 24:23Sarah Karakaian: you
- 24:23Sarah Karakaian: some
- 24:23Sarah Karakaian: black
- 24:23Sarah Karakaian: and
- 24:24Sarah Karakaian: white.
- 24:25Sarah Karakaian: Examples
- 24:26Sarah Karakaian: here,
- 24:26Sarah Karakaian: but
- 24:26Sarah Karakaian: I
- 24:26Sarah Karakaian: don't
- 24:26Sarah Karakaian: know
- 24:26Sarah Karakaian: that
- 24:27Sarah Karakaian: I
- 24:27Sarah Karakaian: can,
- 24:28Sarah Karakaian: you
- 24:28Sarah Karakaian: have
- 24:28Sarah Karakaian: the
- 24:29Sarah Karakaian: contract
- 24:29Sarah Karakaian: that
- 24:29Sarah Karakaian: tells
- 24:30Sarah Karakaian: what
- 24:30Sarah Karakaian: the
- 24:30Sarah Karakaian: grievance
- 24:30Sarah Karakaian: policy
- 24:31Sarah Karakaian: is,
- 24:31Sarah Karakaian: right?
- 24:31Sarah Karakaian: Or
- 24:32Sarah Karakaian: you
- 24:32Sarah Karakaian: have
- 24:32Sarah Karakaian: like
- 24:32Sarah Karakaian: what
- 24:32Sarah Karakaian: happens
- 24:33Sarah Karakaian: if
- 24:33Sarah Karakaian: the
- 24:33Sarah Karakaian: pool
- 24:33Sarah Karakaian: heat
- 24:34Sarah Karakaian: is
- 24:34Sarah Karakaian: down?
- 24:34Sarah Karakaian: The
- 24:34Sarah Karakaian: WiFi's
- 24:35Sarah Karakaian: not
- 24:35Sarah Karakaian: working.
- 24:36Sarah Karakaian: And
- 24:36Sarah Karakaian: the
- 24:36Sarah Karakaian: whole
- 24:37Sarah Karakaian: reason
- 24:37Sarah Karakaian: we
- 24:37Sarah Karakaian: say
- 24:37Sarah Karakaian: to
- 24:37Sarah Karakaian: not
- 24:37Sarah Karakaian: only
- 24:38Sarah Karakaian: get
- 24:38Sarah Karakaian: in
- 24:38Sarah Karakaian: a
- 24:38Sarah Karakaian: writing,
- 24:38Sarah Karakaian: but
- 24:38Sarah Karakaian: also
- 24:39Sarah Karakaian: hop
- 24:39Sarah Karakaian: on
- 24:39Sarah Karakaian: the
- 24:39Sarah Karakaian: phone
- 24:39Sarah Karakaian: with
- 24:40Sarah Karakaian: this
- 24:40Sarah Karakaian: guest
- 24:40Sarah Karakaian: is
- 24:40Sarah Karakaian: so
- 24:40Sarah Karakaian: that
- 24:40Sarah Karakaian: you
- 24:40Sarah Karakaian: can
- 24:41Sarah Karakaian: deescalate
- 24:41Sarah Karakaian: the
- 24:41Sarah Karakaian: situation
- 24:42Sarah Karakaian: with
- 24:42Sarah Karakaian: the
- 24:42Sarah Karakaian: tone
- 24:42Sarah Karakaian: of
- 24:42Sarah Karakaian: your
- 24:43Sarah Karakaian: voice
- 24:43Sarah Karakaian: and
- 24:43Sarah Karakaian: that
- 24:43Sarah Karakaian: you're
- 24:43Sarah Karakaian: calming
- 24:44Sarah Karakaian: at,
- 24:44Sarah Karakaian: you're
- 24:44Sarah Karakaian: coming
- 24:44Sarah Karakaian: at
- 24:45Sarah Karakaian: them
- 24:45Sarah Karakaian: as
- 24:45Sarah Karakaian: a
- 24:45Sarah Karakaian: human
- 24:45Sarah Karakaian: being.
- 24:47Sarah Karakaian: But
- 24:47Sarah Karakaian: also
- 24:48Sarah Karakaian: if
- 24:48Sarah Karakaian: it's
- 24:48Sarah Karakaian: the,
- 24:48Sarah Karakaian: if
- 24:48Sarah Karakaian: it's
- 24:49Sarah Karakaian: the
- 24:49Sarah Karakaian: difference
- 24:49Sarah Karakaian: between
- 24:49Sarah Karakaian: them
- 24:50Sarah Karakaian: being
- 24:50Sarah Karakaian: so
- 24:50Sarah Karakaian: upset
- 24:51Sarah Karakaian: that
- 24:51Sarah Karakaian: you're
- 24:51Sarah Karakaian: being
- 24:51Sarah Karakaian: such
- 24:52Sarah Karakaian: a
- 24:52Sarah Karakaian: stickler
- 24:53Sarah Karakaian: to
- 24:53Sarah Karakaian: your
- 24:53Sarah Karakaian: agreement
- 24:54Sarah Karakaian: and
- 24:54Sarah Karakaian: not
- 24:54Sarah Karakaian: giving
- 24:54Sarah Karakaian: them
- 24:54Sarah Karakaian: any
- 24:54Sarah Karakaian: money
- 24:55Sarah Karakaian: for
- 24:55Sarah Karakaian: the
- 24:55Sarah Karakaian: pool
- 24:55Sarah Karakaian: heat
- 24:55Sarah Karakaian: or
- 24:56Sarah Karakaian: the
- 24:56Sarah Karakaian: wifi
- 24:56Sarah Karakaian: being
- 24:56Sarah Karakaian: down,
- 24:57Sarah Karakaian: that
- 24:57Sarah Karakaian: they
- 24:57Sarah Karakaian: then
- 24:57Sarah Karakaian: go
- 24:57Sarah Karakaian: to
- 24:57Sarah Karakaian: the
- 24:58Sarah Karakaian: chargeback
- 24:58Sarah Karakaian: option.
- 24:59Sarah Karakaian: It's
- 24:59Sarah Karakaian: like
- 24:59Sarah Karakaian: sometimes
- 25:00Sarah Karakaian: if
- 25:00Sarah Karakaian: you
- 25:00Sarah Karakaian: feel
- 25:01Sarah Karakaian: like
- 25:01Sarah Karakaian: just
- 25:01Sarah Karakaian: giving
- 25:01Sarah Karakaian: them
- 25:02Sarah Karakaian: a
- 25:02Sarah Karakaian: little
- 25:02Sarah Karakaian: money
- 25:02Sarah Karakaian: back
- 25:03Sarah Karakaian: or
- 25:04Sarah Karakaian: meeting
- 25:04Sarah Karakaian: them
- 25:04Sarah Karakaian: where
- 25:04Sarah Karakaian: they're
- 25:05Sarah Karakaian: at
- 25:05Sarah Karakaian: in
- 25:05Sarah Karakaian: terms
- 25:05Sarah Karakaian: of
- 25:05Sarah Karakaian: like
- 25:06Sarah Karakaian: that
- 25:06Sarah Karakaian: value
- 25:06Sarah Karakaian: proposition
- 25:07Sarah Karakaian: because
- 25:08Sarah Karakaian: of
- 25:08Sarah Karakaian: some
- 25:08Sarah Karakaian: things
- 25:08Sarah Karakaian: in
- 25:08Sarah Karakaian: the
- 25:08Sarah Karakaian: houses
- 25:09Sarah Karakaian: and
- 25:09Sarah Karakaian: is
- 25:09Sarah Karakaian: expected,
- 25:10Sarah Karakaian: it's
- 25:10Sarah Karakaian: better
- 25:11Sarah Karakaian: than
- 25:11Sarah Karakaian: them
- 25:12Sarah Karakaian: going
- 25:12Sarah Karakaian: to
- 25:12Sarah Karakaian: their
- 25:12Sarah Karakaian: credit
- 25:13Sarah Karakaian: card
- 25:13Sarah Karakaian: company
- 25:13Sarah Karakaian: and
- 25:13Sarah Karakaian: saying,
- 25:13Sarah Karakaian: you
- 25:13Sarah Karakaian: know
- 25:14Sarah Karakaian: what?
- 25:14Sarah Karakaian: Just
- 25:15Sarah Karakaian: charge
- 25:15Sarah Karakaian: back
- 25:15Sarah Karakaian: the
- 25:15Sarah Karakaian: whole
- 25:15Sarah Karakaian: entire,
- 25:16Annette Grant: entire
- 25:16Annette Grant: stay
- 25:16Sarah Karakaian: just
- 25:16Sarah Karakaian: because
- 25:17Sarah Karakaian: you've
- 25:17Sarah Karakaian: been
- 25:17Sarah Karakaian: there.
- 25:17Sarah Karakaian: I
- 25:17Sarah Karakaian: mean,
- 25:17Sarah Karakaian: we
- 25:18Sarah Karakaian: were
- 25:18Sarah Karakaian: recently
- 25:18Sarah Karakaian: there
- 25:18Sarah Karakaian: actually
- 25:19Sarah Karakaian: where
- 25:19Sarah Karakaian: we
- 25:19Sarah Karakaian: just
- 25:20Sarah Karakaian: stayed
- 25:20Sarah Karakaian: at
- 25:20Sarah Karakaian: a
- 25:20Sarah Karakaian: hotel.
- 25:21Sarah Karakaian: Mm-hmm.
- 25:21Sarah Karakaian: Where
- 25:22Sarah Karakaian: the,
- 25:23Sarah Karakaian: long
- 25:23Sarah Karakaian: story
- 25:23Sarah Karakaian: short,
- 25:24Sarah Karakaian: we
- 25:24Sarah Karakaian: had
- 25:25Sarah Karakaian: some
- 25:25Sarah Karakaian: amenities
- 25:25Sarah Karakaian: that
- 25:25Sarah Karakaian: weren't
- 25:26Sarah Karakaian: working
- 25:26Sarah Karakaian: and
- 25:26Sarah Karakaian: they
- 25:26Sarah Karakaian: essentially
- 25:27Sarah Karakaian: didn't
- 25:27Sarah Karakaian: believe
- 25:27Sarah Karakaian: us.
- 25:28Sarah Karakaian: Okay.
- 25:29Sarah Karakaian: And
- 25:29Sarah Karakaian: so
- 25:30Sarah Karakaian: believe
- 25:31Sarah Karakaian: that
- 25:31Sarah Karakaian: if,
- 25:32Sarah Karakaian: if
- 25:32Sarah Karakaian: you
- 25:32Sarah Karakaian: can,
- 25:33Sarah Karakaian: they
- 25:33Sarah Karakaian: didn't
- 25:33Sarah Karakaian: believe
- 25:33Sarah Karakaian: us
- 25:33Sarah Karakaian: and
- 25:34Sarah Karakaian: it
- 25:34Sarah Karakaian: was
- 25:34Sarah Karakaian: after
- 25:34Sarah Karakaian: three
- 25:35Sarah Karakaian: nights
- 25:35Sarah Karakaian: we
- 25:35Sarah Karakaian: finally
- 25:36Sarah Karakaian: got.
- 25:37Sarah Karakaian: It
- 25:37Sarah Karakaian: was
- 25:37Sarah Karakaian: a
- 25:37Sarah Karakaian: TV
- 25:37Sarah Karakaian: in
- 25:37Sarah Karakaian: our
- 25:37Sarah Karakaian: room
- 25:38Sarah Karakaian: to
- 25:38Sarah Karakaian: get
- 25:38Sarah Karakaian: it
- 25:38Sarah Karakaian: to
- 25:38Sarah Karakaian: work.
- 25:39Sarah Karakaian: And
- 25:40Sarah Karakaian: it
- 25:40Sarah Karakaian: was
- 25:40Sarah Karakaian: like,
- 25:40Sarah Karakaian: had
- 25:41Sarah Karakaian: you
- 25:41Sarah Karakaian: just
- 25:41Sarah Karakaian: come
- 25:41Sarah Karakaian: up
- 25:41Sarah Karakaian: here
- 25:41Sarah Karakaian: and
- 25:42Sarah Karakaian: helped
- 25:42Sarah Karakaian: us
- 25:42Sarah Karakaian: the
- 25:42Sarah Karakaian: first
- 25:42Sarah Karakaian: night,
- 25:43Sarah Karakaian: we
- 25:43Sarah Karakaian: wouldn't
- 25:43Sarah Karakaian: have
- 25:43Sarah Karakaian: had
- 25:44Sarah Karakaian: three
- 25:44Sarah Karakaian: nights
- 25:44Sarah Karakaian: without
- 25:45Sarah Karakaian: being
- 25:46Sarah Karakaian: able
- 25:46Sarah Karakaian: to
- 25:46Sarah Karakaian: come
- 25:46Sarah Karakaian: back
- 25:46Sarah Karakaian: and
- 25:46Sarah Karakaian: decompressing
- 25:47Sarah Karakaian: and
- 25:47Sarah Karakaian: watching
- 25:47Sarah Karakaian: television
- 25:48Sarah Karakaian: in
- 25:48Sarah Karakaian: the,
- 25:48Sarah Karakaian: this
- 25:49Sarah Karakaian: was
- 25:49Sarah Karakaian: at
- 25:49Sarah Karakaian: a
- 25:49Sarah Karakaian: hotel,
- 25:49Sarah Karakaian: like
- 25:49Sarah Karakaian: a
- 25:49Sarah Karakaian: really
- 25:50Sarah Karakaian: nice
- 25:50Sarah Karakaian: hotel.
- 25:51Sarah Karakaian: And
- 25:51Sarah Karakaian: you
- 25:51Sarah Karakaian: just,
- 25:51Sarah Karakaian: we
- 25:52Sarah Karakaian: and
- 25:52Sarah Karakaian: we
- 25:52Sarah Karakaian: were
- 25:52Sarah Karakaian: so
- 25:53Sarah Karakaian: charged
- 25:53Sarah Karakaian: up
- 25:53Sarah Karakaian: and
- 25:53Sarah Karakaian: at
- 25:53Sarah Karakaian: night
- 25:54Sarah Karakaian: I
- 25:54Sarah Karakaian: were
- 25:54Sarah Karakaian: so
- 25:54Sarah Karakaian: upset
- 25:54Sarah Karakaian: about
- 25:55Sarah Karakaian: it
- 25:55Sarah Karakaian: 'cause
- 25:55Sarah Karakaian: they
- 25:55Sarah Karakaian: just
- 25:55Sarah Karakaian: wouldn't
- 25:55Sarah Karakaian: believe
- 25:56Sarah Karakaian: us
- 25:56Sarah Karakaian: that
- 25:56Sarah Karakaian: there
- 25:56Sarah Karakaian: was
- 25:57Sarah Karakaian: something
- 25:57Sarah Karakaian: wrong
- 25:57Sarah Karakaian: with
- 25:57Sarah Karakaian: the
- 25:57Sarah Karakaian: TV.
- 25:58Sarah Karakaian: They,
- 25:58Sarah Karakaian: they
- 25:58Sarah Karakaian: were
- 25:58Sarah Karakaian: assuming
- 25:59Sarah Karakaian: like
- 25:59Sarah Karakaian: we
- 25:59Sarah Karakaian: didn't
- 25:59Sarah Karakaian: know
- 25:59Sarah Karakaian: how
- 25:59Sarah Karakaian: to
- 25:59Sarah Karakaian: use
- 25:59Sarah Karakaian: the
- 25:59Sarah Karakaian: remote
- 26:01Sarah Karakaian: that,
- 26:01Sarah Karakaian: I
- 26:01Sarah Karakaian: mean.
- 26:02Sarah Karakaian: We
- 26:02Sarah Karakaian: didn't
- 26:02Sarah Karakaian: really
- 26:03Sarah Karakaian: mean
- 26:03Sarah Karakaian: it,
- 26:03Sarah Karakaian: but
- 26:03Sarah Karakaian: we
- 26:03Sarah Karakaian: kind
- 26:03Sarah Karakaian: of
- 26:03Sarah Karakaian: like,
- 26:03Sarah Karakaian: maybe
- 26:04Sarah Karakaian: we
- 26:04Sarah Karakaian: just
- 26:04Sarah Karakaian: call
- 26:04Sarah Karakaian: the
- 26:04Sarah Karakaian: credit
- 26:04Sarah Karakaian: card
- 26:05Sarah Karakaian: company
- 26:05Sarah Karakaian: and
- 26:05Sarah Karakaian: say
- 26:05Sarah Karakaian: like,
- 26:06Sarah Karakaian: no,
- 26:06Sarah Karakaian: right,
- 26:06Sarah Karakaian: because
- 26:07Sarah Karakaian: you
- 26:07Sarah Karakaian: just,
- 26:07Sarah Karakaian: 'cause
- 26:07Sarah Karakaian: they,
- 26:07Sarah Karakaian: they
- 26:07Sarah Karakaian: didn't
- 26:08Sarah Karakaian: want
- 26:08Sarah Karakaian: to
- 26:08Sarah Karakaian: deescalate
- 26:09Sarah Karakaian: the
- 26:09Sarah Karakaian: situation.
- 26:09Sarah Karakaian: We
- 26:10Sarah Karakaian: didn't
- 26:10Sarah Karakaian: do
- 26:10Sarah Karakaian: that,
- 26:10Sarah Karakaian: but
- 26:10Sarah Karakaian: I'm
- 26:11Sarah Karakaian: just
- 26:11Sarah Karakaian: telling
- 26:11Sarah Karakaian: you
- 26:11Sarah Karakaian: that's
- 26:11Sarah Karakaian: where
- 26:11Sarah Karakaian: it
- 26:12Sarah Karakaian: can
- 26:12Sarah Karakaian: go.
- 26:12Sarah Karakaian: Mm-hmm.
- 26:13Sarah Karakaian: So
- 26:13Sarah Karakaian: have
- 26:13Sarah Karakaian: your
- 26:13Sarah Karakaian: policies
- 26:14Sarah Karakaian: in
- 26:14Sarah Karakaian: place.
- 26:14Sarah Karakaian: Know
- 26:15Sarah Karakaian: when
- 26:15Sarah Karakaian: to
- 26:15Sarah Karakaian: stick
- 26:15Sarah Karakaian: your
- 26:15Sarah Karakaian: guns,
- 26:16Sarah Karakaian: but
- 26:16Sarah Karakaian: also
- 26:16Sarah Karakaian: know
- 26:16Sarah Karakaian: when
- 26:17Sarah Karakaian: to,
- 26:17Sarah Karakaian: like,
- 26:17Sarah Karakaian: pull
- 26:17Sarah Karakaian: back
- 26:17Sarah Karakaian: a
- 26:18Sarah Karakaian: little
- 26:18Sarah Karakaian: bit,
- 26:18Sarah Karakaian: meet
- 26:19Sarah Karakaian: the
- 26:19Sarah Karakaian: guests
- 26:19Sarah Karakaian: where
- 26:19Sarah Karakaian: they're
- 26:19Sarah Karakaian: at
- 26:20Sarah Karakaian: and
- 26:20Sarah Karakaian: see
- 26:21Sarah Karakaian: if
- 26:21Sarah Karakaian: you
- 26:21Sarah Karakaian: can
- 26:21Sarah Karakaian: just
- 26:21Sarah Karakaian: calm
- 26:22Sarah Karakaian: it
- 26:22Sarah Karakaian: down.
- 26:23Sarah Karakaian: Maybe
- 26:24Sarah Karakaian: do
- 26:24Sarah Karakaian: a
- 26:24Sarah Karakaian: little
- 26:24Sarah Karakaian: something,
- 26:24Sarah Karakaian: something
- 26:25Sarah Karakaian: for
- 26:25Sarah Karakaian: them
- 26:25Sarah Karakaian: so
- 26:25Sarah Karakaian: that
- 26:25Sarah Karakaian: there's
- 26:26Sarah Karakaian: no
- 26:26Sarah Karakaian: need
- 26:26Sarah Karakaian: to
- 26:26Sarah Karakaian: call
- 26:27Sarah Karakaian: the
- 26:27Sarah Karakaian: credit
- 26:27Sarah Karakaian: card
- 26:27Sarah Karakaian: company
- 26:27Sarah Karakaian: and,
- 26:28Sarah Karakaian: and
- 26:28Sarah Karakaian: start
- 26:28Sarah Karakaian: this
- 26:28Sarah Karakaian: whole
- 26:28Sarah Karakaian: debacle.
- 26:31Sarah Karakaian: All
- 26:31Sarah Karakaian: right.
- 26:31Sarah Karakaian: You're
- 26:31Sarah Karakaian: like,
- 26:31Sarah Karakaian: ladies
- 26:32Sarah Karakaian: enough.
- 26:33Sarah Karakaian: What?
- 26:33Sarah Karakaian: What
- 26:33Sarah Karakaian: do
- 26:33Sarah Karakaian: we
- 26:33Sarah Karakaian: do
- 26:34Sarah Karakaian: when
- 26:34Sarah Karakaian: this
- 26:34Sarah Karakaian: happens?
- 26:34Sarah Karakaian: What
- 26:35Sarah Karakaian: happens?
- 26:35Sarah Karakaian: How
- 26:36Sarah Karakaian: does
- 26:36Sarah Karakaian: this
- 26:36Sarah Karakaian: come?
- 26:36Sarah Karakaian: How
- 26:36Sarah Karakaian: does
- 26:36Sarah Karakaian: this
- 26:36Sarah Karakaian: go
- 26:36Sarah Karakaian: down?
- 26:37Sarah Karakaian: Here's
- 26:37Sarah Karakaian: what
- 26:37Sarah Karakaian: happens.
- 26:38Sarah Karakaian: Your
- 26:38Sarah Karakaian: payment
- 26:38Sarah Karakaian: processor
- 26:39Sarah Karakaian: will
- 26:39Sarah Karakaian: alert
- 26:39Sarah Karakaian: you.
- 26:40Sarah Karakaian: You'll
- 26:40Sarah Karakaian: get
- 26:41Sarah Karakaian: an
- 26:41Sarah Karakaian: email,
- 26:42Sarah Karakaian: and
- 26:42Sarah Karakaian: at
- 26:43Sarah Karakaian: that
- 26:43Sarah Karakaian: exact
- 26:43Sarah Karakaian: same
- 26:43Sarah Karakaian: time
- 26:44Sarah Karakaian: that
- 26:44Sarah Karakaian: you,
- 26:44Sarah Karakaian: they
- 26:44Sarah Karakaian: notify
- 26:44Sarah Karakaian: you
- 26:44Sarah Karakaian: that
- 26:45Sarah Karakaian: the
- 26:45Sarah Karakaian: charge
- 26:46Sarah Karakaian: has
- 26:46Sarah Karakaian: been
- 26:46Sarah Karakaian: disputed.
- 26:47Sarah Karakaian: They,
- 26:47Sarah Karakaian: they've
- 26:48Sarah Karakaian: already
- 26:48Sarah Karakaian: pulled
- 26:48Sarah Karakaian: the
- 26:48Sarah Karakaian: funds
- 26:49Sarah Karakaian: from
- 26:49Sarah Karakaian: your
- 26:49Sarah Karakaian: account,
- 26:49Sarah Karakaian: so
- 26:50Sarah Karakaian: money's
- 26:50Sarah Karakaian: gone.
- 26:51Sarah Karakaian: It's
- 26:51Sarah Karakaian: not
- 26:51Sarah Karakaian: like
- 26:51Sarah Karakaian: it
- 26:51Sarah Karakaian: gets
- 26:51Sarah Karakaian: to
- 26:51Sarah Karakaian: stay
- 26:52Sarah Karakaian: there,
- 26:52Sarah Karakaian: and
- 26:52Sarah Karakaian: then
- 26:53Sarah Karakaian: you
- 26:53Sarah Karakaian: get
- 26:53Sarah Karakaian: to
- 26:53Sarah Karakaian: like,
- 26:53Sarah Karakaian: no
- 26:54Sarah Karakaian: bye,
- 26:55Sarah Karakaian: and
- 26:55Sarah Karakaian: then
- 26:55Sarah Karakaian: you
- 26:55Sarah Karakaian: go
- 26:56Sarah Karakaian: into,
- 26:56Sarah Karakaian: Hey,
- 26:56Sarah Karakaian: you
- 26:57Sarah Karakaian: have
- 26:57Sarah Karakaian: this
- 26:58Sarah Karakaian: amount
- 26:58Sarah Karakaian: of
- 26:58Sarah Karakaian: time.
- 26:59Sarah Karakaian: To
- 26:59Sarah Karakaian: dispute
- 27:00Sarah Karakaian: the
- 27:00Sarah Karakaian: chargeback.
- 27:01Sarah Karakaian: Usually
- 27:01Sarah Karakaian: it's
- 27:01Sarah Karakaian: like
- 27:02Sarah Karakaian: seven
- 27:02Sarah Karakaian: to
- 27:02Sarah Karakaian: 10
- 27:02Sarah Karakaian: days.
- 27:03Sarah Karakaian: 10
- 27:03Sarah Karakaian: days?
- 27:03Annette Grant: Yeah.
- 27:03Annette Grant: It's
- 27:03Annette Grant: not
- 27:03Annette Grant: long.
- 27:04Annette Grant: So
- 27:04Annette Grant: you've
- 27:04Annette Grant: gotta
- 27:04Annette Grant: be,
- 27:05Annette Grant: you
- 27:05Annette Grant: gotta
- 27:05Annette Grant: be
- 27:05Annette Grant: on
- 27:05Annette Grant: top
- 27:05Annette Grant: of
- 27:05Annette Grant: it
- 27:06Annette Grant: when
- 27:06Annette Grant: you
- 27:06Annette Grant: receive
- 27:07Annette Grant: it.
- 27:07Sarah Karakaian: Yeah.
- 27:07Sarah Karakaian: We
- 27:07Sarah Karakaian: want
- 27:08Sarah Karakaian: this
- 27:09Sarah Karakaian: content
- 27:09Sarah Karakaian: right
- 27:09Sarah Karakaian: now
- 27:10Sarah Karakaian: to
- 27:10Sarah Karakaian: be
- 27:10Sarah Karakaian: what
- 27:10Sarah Karakaian: you
- 27:11Sarah Karakaian: need
- 27:11Sarah Karakaian: to
- 27:12Sarah Karakaian: put
- 27:12Sarah Karakaian: a
- 27:12Sarah Karakaian: fire
- 27:12Sarah Karakaian: under
- 27:12Sarah Karakaian: you
- 27:13Sarah Karakaian: to
- 27:13Sarah Karakaian: put
- 27:13Sarah Karakaian: some
- 27:13Sarah Karakaian: sort
- 27:14Sarah Karakaian: of
- 27:15Sarah Karakaian: like
- 27:15Sarah Karakaian: a
- 27:15Sarah Karakaian: net
- 27:15Sarah Karakaian: set,
- 27:15Sarah Karakaian: SOP
- 27:16Sarah Karakaian: or
- 27:16Sarah Karakaian: checklist
- 27:17Sarah Karakaian: in
- 27:17Sarah Karakaian: place
- 27:18Sarah Karakaian: when
- 27:18Sarah Karakaian: this
- 27:18Sarah Karakaian: happens.
- 27:19Sarah Karakaian: What
- 27:19Sarah Karakaian: do
- 27:19Sarah Karakaian: you
- 27:19Sarah Karakaian: do
- 27:19Sarah Karakaian: first?
- 27:20Sarah Karakaian: Okay.
- 27:20Sarah Karakaian: Um.
- 27:21Sarah Karakaian: When
- 27:22Sarah Karakaian: it
- 27:22Sarah Karakaian: comes
- 27:22Sarah Karakaian: to
- 27:23Sarah Karakaian: you
- 27:23Sarah Karakaian: gathering,
- 27:23Sarah Karakaian: they're
- 27:23Sarah Karakaian: gonna
- 27:24Sarah Karakaian: ask
- 27:24Sarah Karakaian: you
- 27:24Sarah Karakaian: to
- 27:24Sarah Karakaian: gather
- 27:25Sarah Karakaian: evidence.
- 27:25Annette Grant: Well,
- 27:26Annette Grant: yeah.
- 27:26Annette Grant: And
- 27:26Annette Grant: they're
- 27:26Annette Grant: gonna
- 27:26Annette Grant: tell
- 27:26Annette Grant: you
- 27:27Annette Grant: exactly
- 27:27Annette Grant: why.
- 27:27Annette Grant: The,
- 27:28Annette Grant: um,
- 27:28Annette Grant: there's
- 27:28Annette Grant: like
- 27:29Annette Grant: different
- 27:29Annette Grant: buckets
- 27:29Annette Grant: that
- 27:30Annette Grant: the
- 27:30Annette Grant: chargeback
- 27:30Annette Grant: falls
- 27:30Annette Grant: it.
- 27:30Annette Grant: So
- 27:30Annette Grant: they're
- 27:30Annette Grant: gonna
- 27:31Annette Grant: tell
- 27:31Annette Grant: you
- 27:31Annette Grant: why
- 27:32Annette Grant: the
- 27:32Annette Grant: client,
- 27:33Annette Grant: the
- 27:33Annette Grant: guest
- 27:34Annette Grant: is
- 27:35Annette Grant: claiming
- 27:35Annette Grant: the
- 27:36Annette Grant: chargeback.
- 27:36Sarah Karakaian: Right.
- 27:37Sarah Karakaian: And
- 27:38Sarah Karakaian: often,
- 27:39Sarah Karakaian: even
- 27:39Sarah Karakaian: if
- 27:39Sarah Karakaian: it's
- 27:39Sarah Karakaian: fraud,
- 27:40Sarah Karakaian: where
- 27:41Sarah Karakaian: the
- 27:41Sarah Karakaian: guest
- 27:41Sarah Karakaian: knows
- 27:41Sarah Karakaian: what
- 27:42Sarah Karakaian: they're
- 27:42Sarah Karakaian: doing,
- 27:42Sarah Karakaian: right?
- 27:42Sarah Karakaian: They've,
- 27:43Sarah Karakaian: they've
- 27:43Sarah Karakaian: stolen
- 27:43Sarah Karakaian: someone's
- 27:43Sarah Karakaian: card
- 27:44Sarah Karakaian: and
- 27:44Sarah Karakaian: they're
- 27:45Sarah Karakaian: using
- 27:45Sarah Karakaian: it.
- 27:46Sarah Karakaian: For,
- 27:46Sarah Karakaian: for
- 27:46Sarah Karakaian: this
- 27:47Sarah Karakaian: stay.
- 27:47Sarah Karakaian: Um,
- 27:48Sarah Karakaian: but
- 27:48Sarah Karakaian: they're,
- 27:48Sarah Karakaian: we're,
- 27:49Sarah Karakaian: they're
- 27:49Sarah Karakaian: claiming
- 27:49Sarah Karakaian: it's
- 27:50Sarah Karakaian: fraud
- 27:50Sarah Karakaian: on
- 27:50Sarah Karakaian: your
- 27:50Sarah Karakaian: end.
- 27:51Sarah Karakaian: Right?
- 27:51Sarah Karakaian: Um,
- 27:52Sarah Karakaian: so
- 27:52Sarah Karakaian: you
- 27:52Sarah Karakaian: might
- 27:52Sarah Karakaian: gather
- 27:53Sarah Karakaian: evidence
- 27:53Sarah Karakaian: that
- 27:53Sarah Karakaian: no,
- 27:54Sarah Karakaian: they
- 27:54Sarah Karakaian: really
- 27:54Sarah Karakaian: did
- 27:54Sarah Karakaian: stay
- 27:55Sarah Karakaian: and
- 27:55Sarah Karakaian: they
- 27:55Sarah Karakaian: had
- 27:56Sarah Karakaian: no
- 27:56Sarah Karakaian: issues.
- 27:57Sarah Karakaian: During
- 27:57Sarah Karakaian: the
- 27:58Sarah Karakaian: stay,
- 27:58Sarah Karakaian: like
- 27:58Sarah Karakaian: I
- 27:58Sarah Karakaian: had,
- 27:59Sarah Karakaian: I
- 27:59Sarah Karakaian: printed
- 28:00Sarah Karakaian: out,
- 28:00Sarah Karakaian: uh.
- 28:01Sarah Karakaian: Every
- 28:02Sarah Karakaian: time
- 28:02Sarah Karakaian: they
- 28:02Sarah Karakaian: use
- 28:02Sarah Karakaian: the
- 28:02Sarah Karakaian: lock
- 28:02Sarah Karakaian: code,
- 28:03Sarah Karakaian: they
- 28:03Sarah Karakaian: saved
- 28:03Sarah Karakaian: the
- 28:03Sarah Karakaian: entire
- 28:04Sarah Karakaian: duration.
- 28:05Sarah Karakaian: I
- 28:05Sarah Karakaian: had
- 28:05Sarah Karakaian: their
- 28:06Sarah Karakaian: signed
- 28:06Sarah Karakaian: rental
- 28:06Sarah Karakaian: agreement.
- 28:07Annette Grant: All
- 28:07Annette Grant: the
- 28:07Annette Grant: messaging.
- 28:08Sarah Karakaian: All
- 28:08Sarah Karakaian: the
- 28:08Sarah Karakaian: messaging
- 28:09Sarah Karakaian: where
- 28:09Sarah Karakaian: I
- 28:10Sarah Karakaian: pointed
- 28:10Sarah Karakaian: out
- 28:10Sarah Karakaian: in
- 28:10Sarah Karakaian: my
- 28:10Sarah Karakaian: writeup
- 28:11Sarah Karakaian: that
- 28:11Sarah Karakaian: they
- 28:11Sarah Karakaian: never
- 28:11Sarah Karakaian: once
- 28:12Sarah Karakaian: complained
- 28:12Sarah Karakaian: about
- 28:13Sarah Karakaian: the
- 28:13Sarah Karakaian: the
- 28:13Sarah Karakaian: home
- 28:14Sarah Karakaian: and
- 28:14Sarah Karakaian: their
- 28:14Sarah Karakaian: stay.
- 28:15Sarah Karakaian: And
- 28:15Sarah Karakaian: then
- 28:15Sarah Karakaian: I
- 28:16Sarah Karakaian: had
- 28:16Sarah Karakaian: it
- 28:16Sarah Karakaian: all
- 28:17Sarah Karakaian: nicely
- 28:17Sarah Karakaian: bundled
- 28:17Sarah Karakaian: into
- 28:18Sarah Karakaian: one
- 28:18Sarah Karakaian: PDF
- 28:18Sarah Karakaian: and
- 28:19Sarah Karakaian: sent
- 28:19Sarah Karakaian: it
- 28:19Sarah Karakaian: back
- 28:20Sarah Karakaian: to
- 28:20Sarah Karakaian: the
- 28:20Sarah Karakaian: payment
- 28:21Sarah Karakaian: processor.
- 28:21Sarah Karakaian: Within
- 28:22Sarah Karakaian: like
- 28:22Sarah Karakaian: 24
- 28:23Sarah Karakaian: hours,
- 28:24Sarah Karakaian: you
- 28:24Sarah Karakaian: better
- 28:24Sarah Karakaian: believe
- 28:24Sarah Karakaian: it.
- 28:24Sarah Karakaian: It's
- 28:24Sarah Karakaian: like,
- 28:25Sarah Karakaian: I'm
- 28:25Sarah Karakaian: gonna
- 28:25Sarah Karakaian: try
- 28:25Sarah Karakaian: to
- 28:25Sarah Karakaian: keep
- 28:25Sarah Karakaian: this
- 28:25Sarah Karakaian: money
- 28:26Sarah Karakaian: if
- 28:26Sarah Karakaian: I
- 28:26Sarah Karakaian: can.
- 28:27Sarah Karakaian: Um,
- 28:28Sarah Karakaian: so
- 28:28Sarah Karakaian: any
- 28:28Sarah Karakaian: screenshots,
- 28:29Sarah Karakaian: receipts,
- 28:30Sarah Karakaian: guest
- 28:30Sarah Karakaian: communications,
- 28:32Sarah Karakaian: ag,
- 28:32Sarah Karakaian: like
- 28:32Sarah Karakaian: we
- 28:32Sarah Karakaian: said,
- 28:32Sarah Karakaian: agreements.
- 28:34Sarah Karakaian: Here's
- 28:34Sarah Karakaian: the
- 28:34Sarah Karakaian: thing,
- 28:34Sarah Karakaian: you
- 28:34Sarah Karakaian: might,
- 28:35Sarah Karakaian: before
- 28:35Sarah Karakaian: you
- 28:35Sarah Karakaian: start
- 28:35Sarah Karakaian: gathering
- 28:36Sarah Karakaian: evidence.
- 28:37Sarah Karakaian: Go
- 28:37Sarah Karakaian: like,
- 28:38Sarah Karakaian: yell
- 28:38Sarah Karakaian: into
- 28:38Sarah Karakaian: your
- 28:39Sarah Karakaian: pillow
- 28:39Sarah Karakaian: or
- 28:40Sarah Karakaian: talk
- 28:40Sarah Karakaian: to
- 28:40Sarah Karakaian: your
- 28:40Sarah Karakaian: business
- 28:41Sarah Karakaian: partner
- 28:41Sarah Karakaian: or
- 28:41Sarah Karakaian: your
- 28:41Sarah Karakaian: spouse
- 28:42Sarah Karakaian: and
- 28:42Sarah Karakaian: get
- 28:42Sarah Karakaian: out
- 28:43Sarah Karakaian: all
- 28:43Sarah Karakaian: the
- 28:43Sarah Karakaian: emotion.
- 28:44Sarah Karakaian: I
- 28:44Sarah Karakaian: understand
- 28:45Sarah Karakaian: you
- 28:45Sarah Karakaian: feel
- 28:45Sarah Karakaian: violated
- 28:46Sarah Karakaian: and
- 28:46Sarah Karakaian: you
- 28:46Sarah Karakaian: feel
- 28:46Sarah Karakaian: frustrated,
- 28:47Sarah Karakaian: but
- 28:48Sarah Karakaian: that's
- 28:48Sarah Karakaian: not
- 28:48Sarah Karakaian: gonna
- 28:48Sarah Karakaian: help
- 28:48Sarah Karakaian: in
- 28:48Sarah Karakaian: your
- 28:49Sarah Karakaian: gathering
- 28:49Sarah Karakaian: evidence.
- 28:49Sarah Karakaian: You
- 28:49Sarah Karakaian: need
- 28:50Sarah Karakaian: to
- 28:50Sarah Karakaian: remain
- 28:50Sarah Karakaian: factual
- 28:51Sarah Karakaian: and
- 28:51Sarah Karakaian: clear
- 28:51Sarah Karakaian: and
- 28:52Sarah Karakaian: concise.
- 28:52Sarah Karakaian: 'cause
- 28:52Sarah Karakaian: they're
- 28:52Sarah Karakaian: only
- 28:53Sarah Karakaian: gonna
- 28:53Sarah Karakaian: review,
- 28:54Sarah Karakaian: in
- 28:54Sarah Karakaian: my
- 28:55Sarah Karakaian: case
- 28:55Sarah Karakaian: it
- 28:55Sarah Karakaian: was
- 28:55Sarah Karakaian: like
- 28:55Sarah Karakaian: 10
- 28:56Sarah Karakaian: pages
- 28:56Sarah Karakaian: and
- 28:56Sarah Karakaian: I
- 28:56Sarah Karakaian: could
- 28:57Sarah Karakaian: have
- 28:57Sarah Karakaian: had
- 28:57Sarah Karakaian: all
- 28:57Sarah Karakaian: this,
- 28:58Sarah Karakaian: like
- 28:58Sarah Karakaian: I
- 28:58Sarah Karakaian: was
- 28:58Sarah Karakaian: ready
- 28:58Sarah Karakaian: to
- 28:58Sarah Karakaian: give
- 28:59Sarah Karakaian: them
- 28:59Sarah Karakaian: everything
- 28:59Sarah Karakaian: I
- 28:59Sarah Karakaian: had.
- 28:59Sarah Karakaian: You
- 28:59Sarah Karakaian: have
- 29:00Sarah Karakaian: to
- 29:00Sarah Karakaian: be
- 29:00Sarah Karakaian: concise
- 29:00Sarah Karakaian: about
- 29:01Sarah Karakaian: it.
- 29:01Sarah Karakaian: Um,
- 29:02Sarah Karakaian: but
- 29:03Sarah Karakaian: here's
- 29:03Sarah Karakaian: the
- 29:03Sarah Karakaian: reality.
- 29:05Sarah Karakaian: And
- 29:05Sarah Karakaian: I,
- 29:06Sarah Karakaian: you're
- 29:06Sarah Karakaian: gonna
- 29:06Sarah Karakaian: get
- 29:06Sarah Karakaian: sad,
- 29:07Sarah Karakaian: but
- 29:07Sarah Karakaian: the
- 29:07Sarah Karakaian: reality
- 29:08Sarah Karakaian: of
- 29:08Sarah Karakaian: winning
- 29:08Sarah Karakaian: a
- 29:08Sarah Karakaian: chargeback
- 29:09Sarah Karakaian: is
- 29:09Sarah Karakaian: very,
- 29:10Sarah Karakaian: very
- 29:11Sarah Karakaian: small.
- 29:11Annette Grant: Yeah.
- 29:12Annette Grant: We've
- 29:12Annette Grant: talked
- 29:12Annette Grant: to
- 29:14Annette Grant: numerous
- 29:14Annette Grant: hosts,
- 29:15Annette Grant: hotel
- 29:16Annette Grant: managers,
- 29:16Annette Grant: again,
- 29:17Annette Grant: my
- 29:17Annette Grant: background
- 29:18Annette Grant: in
- 29:18Annette Grant: multiple
- 29:19Annette Grant: different
- 29:19Annette Grant: other,
- 29:20Annette Grant: uh,
- 29:21Annette Grant: businesses.
- 29:22Annette Grant: Also,
- 29:22Annette Grant: it
- 29:22Annette Grant: is
- 29:22Annette Grant: extremely
- 29:23Annette Grant: hard
- 29:24Annette Grant: to
- 29:24Annette Grant: win
- 29:24Annette Grant: the
- 29:24Annette Grant: chargeback.
- 29:24Annette Grant: And
- 29:25Annette Grant: the
- 29:25Annette Grant: reason
- 29:25Annette Grant: we
- 29:25Annette Grant: wanna
- 29:25Annette Grant: share
- 29:26Annette Grant: that
- 29:26Annette Grant: with
- 29:26Annette Grant: you
- 29:26Annette Grant: and
- 29:27Annette Grant: is
- 29:27Annette Grant: actually
- 29:27Annette Grant: to.
- 29:28Annette Grant: Relieve
- 29:29Annette Grant: you
- 29:29Annette Grant: a
- 29:29Annette Grant: little
- 29:29Annette Grant: bit.
- 29:30Sarah Karakaian: Yeah.
- 29:30Annette Grant: Of
- 29:30Annette Grant: like,
- 29:30Annette Grant: okay,
- 29:31Annette Grant: if,
- 29:31Annette Grant: if
- 29:31Annette Grant: you
- 29:31Annette Grant: lose
- 29:32Annette Grant: the
- 29:32Annette Grant: battle,
- 29:33Annette Grant: it's,
- 29:34Annette Grant: it's
- 29:34Annette Grant: common.
- 29:34Annette Grant: And,
- 29:34Annette Grant: and
- 29:35Annette Grant: I'm,
- 29:35Annette Grant: we're
- 29:35Annette Grant: just
- 29:35Annette Grant: gonna
- 29:36Annette Grant: be
- 29:36Annette Grant: honest,
- 29:36Annette Grant: like
- 29:37Annette Grant: these
- 29:37Annette Grant: chargebacks
- 29:38Annette Grant: can
- 29:38Annette Grant: be
- 29:39Annette Grant: significant,
- 29:40Annette Grant: you
- 29:40Annette Grant: know?
- 29:41Annette Grant: Um,
- 29:41Annette Grant: ours
- 29:42Annette Grant: was
- 29:42Annette Grant: around
- 29:43Annette Grant: a
- 29:43Annette Grant: thousand
- 29:43Annette Grant: dollars,
- 29:43Annette Grant: but
- 29:43Annette Grant: people,
- 29:44Annette Grant: we,
- 29:44Annette Grant: these
- 29:44Annette Grant: are
- 29:44Annette Grant: like.
- 29:45Annette Grant: People,
- 29:45Annette Grant: we've
- 29:45Annette Grant: known
- 29:46Annette Grant: people
- 29:46Annette Grant: to
- 29:46Annette Grant: 10,000,
- 29:47Annette Grant: 30,000
- 29:48Annette Grant: like
- 29:48Annette Grant: they
- 29:48Annette Grant: can
- 29:48Annette Grant: be,
- 29:48Annette Grant: especially
- 29:49Annette Grant: depending
- 29:50Annette Grant: on
- 29:50Annette Grant: if
- 29:50Annette Grant: you're
- 29:50Annette Grant: a
- 29:51Annette Grant: co-host,
- 29:51Sarah Karakaian: like
- 29:51Sarah Karakaian: watch
- 29:52Sarah Karakaian: out.
- 29:52Sarah Karakaian: We
- 29:52Sarah Karakaian: had
- 29:52Sarah Karakaian: a,
- 29:53Sarah Karakaian: a
- 29:53Sarah Karakaian: friend
- 29:53Sarah Karakaian: of
- 29:53Sarah Karakaian: ours
- 29:53Sarah Karakaian: who
- 29:54Sarah Karakaian: is
- 29:54Sarah Karakaian: a
- 29:54Sarah Karakaian: property
- 29:54Sarah Karakaian: manager,
- 29:55Sarah Karakaian: a
- 29:55Sarah Karakaian: co-host,
- 29:55Sarah Karakaian: and
- 29:56Sarah Karakaian: he
- 29:56Sarah Karakaian: had
- 29:56Sarah Karakaian: a
- 29:56Sarah Karakaian: lot
- 29:56Sarah Karakaian: of
- 29:56Sarah Karakaian: properties
- 29:57Sarah Karakaian: and
- 29:57Sarah Karakaian: there
- 29:57Sarah Karakaian: was
- 29:57Sarah Karakaian: a
- 29:57Sarah Karakaian: chargeback,
- 29:58Sarah Karakaian: like
- 29:59Sarah Karakaian: fraud
- 29:59Sarah Karakaian: ring
- 30:00Sarah Karakaian: going
- 30:00Sarah Karakaian: on
- 30:01Sarah Karakaian: where
- 30:01Sarah Karakaian: they
- 30:01Sarah Karakaian: booked
- 30:01Sarah Karakaian: multiple
- 30:02Sarah Karakaian: properties
- 30:03Sarah Karakaian: for
- 30:03Sarah Karakaian: an
- 30:03Sarah Karakaian: extended
- 30:03Sarah Karakaian: period
- 30:04Sarah Karakaian: of
- 30:04Sarah Karakaian: time,
- 30:04Sarah Karakaian: and
- 30:04Sarah Karakaian: it
- 30:05Sarah Karakaian: wasn't
- 30:05Sarah Karakaian: until
- 30:05Sarah Karakaian: the
- 30:05Sarah Karakaian: end
- 30:05Sarah Karakaian: of
- 30:05Sarah Karakaian: the
- 30:05Sarah Karakaian: month
- 30:05Sarah Karakaian: that
- 30:06Sarah Karakaian: he
- 30:06Sarah Karakaian: caught
- 30:06Sarah Karakaian: it
- 30:06Sarah Karakaian: and.
- 30:07Annette Grant: And
- 30:07Annette Grant: again,
- 30:08Annette Grant: even
- 30:08Annette Grant: for
- 30:08Annette Grant: you,
- 30:08Annette Grant: like
- 30:09Annette Grant: if
- 30:09Annette Grant: you're
- 30:09Annette Grant: an
- 30:09Annette Grant: individual
- 30:10Annette Grant: homeowner
- 30:10Annette Grant: and
- 30:10Annette Grant: it's
- 30:10Annette Grant: peak
- 30:11Annette Grant: season
- 30:11Annette Grant: and
- 30:12Annette Grant: it
- 30:12Annette Grant: is
- 30:12Annette Grant: that
- 30:12Annette Grant: big,
- 30:12Annette Grant: you
- 30:12Annette Grant: know,
- 30:13Annette Grant: hey,
- 30:13Annette Grant: it's
- 30:13Annette Grant: a
- 30:13Annette Grant: $10,000
- 30:14Annette Grant: booking.
- 30:15Annette Grant: Like,
- 30:16Annette Grant: whew.
- 30:16Annette Grant: Just
- 30:17Annette Grant: be
- 30:17Annette Grant: prepared
- 30:17Annette Grant: that,
- 30:18Annette Grant: um,
- 30:18Annette Grant: you
- 30:18Annette Grant: know,
- 30:19Annette Grant: and
- 30:19Annette Grant: we've
- 30:19Annette Grant: talked
- 30:19Annette Grant: to
- 30:19Annette Grant: so
- 30:19Annette Grant: many
- 30:20Annette Grant: hosts,
- 30:20Annette Grant: not
- 30:20Annette Grant: so
- 30:21Annette Grant: many,
- 30:21Annette Grant: but
- 30:21Annette Grant: a
- 30:21Annette Grant: few
- 30:21Annette Grant: hosts
- 30:22Annette Grant: where
- 30:22Annette Grant: these
- 30:22Annette Grant: chargebacks,
- 30:23Annette Grant: they
- 30:23Annette Grant: hurt,
- 30:23Annette Grant: they
- 30:24Annette Grant: were
- 30:24Annette Grant: significant
- 30:25Annette Grant: and
- 30:25Annette Grant: they
- 30:25Annette Grant: did
- 30:25Annette Grant: everything.
- 30:26Annette Grant: You
- 30:26Annette Grant: know,
- 30:26Annette Grant: they
- 30:26Annette Grant: tried
- 30:27Annette Grant: to
- 30:27Annette Grant: do
- 30:27Annette Grant: everything
- 30:27Annette Grant: to
- 30:28Annette Grant: win
- 30:29Annette Grant: the
- 30:29Annette Grant: chargeback
- 30:29Annette Grant: and
- 30:29Annette Grant: they
- 30:30Annette Grant: still
- 30:30Annette Grant: didn't.
- 30:30Sarah Karakaian: Even
- 30:30Sarah Karakaian: if
- 30:30Sarah Karakaian: you're,
- 30:31Sarah Karakaian: again,
- 30:31Sarah Karakaian: one
- 30:31Sarah Karakaian: of
- 30:31Sarah Karakaian: our
- 30:32Sarah Karakaian: team
- 30:32Sarah Karakaian: members
- 30:32Sarah Karakaian: used
- 30:32Sarah Karakaian: to
- 30:32Sarah Karakaian: work
- 30:33Sarah Karakaian: for,
- 30:33Sarah Karakaian: uh,
- 30:34Sarah Karakaian: Marriott
- 30:34Sarah Karakaian: and
- 30:35Sarah Karakaian: Hilton
- 30:35Sarah Karakaian: Hotels,
- 30:36Sarah Karakaian: and
- 30:36Sarah Karakaian: so
- 30:36Sarah Karakaian: these
- 30:36Sarah Karakaian: are
- 30:36Sarah Karakaian: big
- 30:37Sarah Karakaian: brands
- 30:37Sarah Karakaian: and
- 30:37Sarah Karakaian: they've
- 30:38Sarah Karakaian: got
- 30:38Sarah Karakaian: a
- 30:38Sarah Karakaian: lot
- 30:38Sarah Karakaian: of,
- 30:39Sarah Karakaian: uh,
- 30:39Sarah Karakaian: people
- 30:39Sarah Karakaian: in
- 30:39Sarah Karakaian: their
- 30:39Sarah Karakaian: accounting
- 30:40Sarah Karakaian: departments
- 30:40Sarah Karakaian: and
- 30:40Sarah Karakaian: they
- 30:41Sarah Karakaian: know
- 30:41Sarah Karakaian: they
- 30:41Sarah Karakaian: have
- 30:41Sarah Karakaian: processes
- 30:42Sarah Karakaian: for
- 30:42Sarah Karakaian: chargebacks.
- 30:42Sarah Karakaian: And
- 30:42Sarah Karakaian: she
- 30:43Sarah Karakaian: said
- 30:43Sarah Karakaian: it
- 30:43Sarah Karakaian: was
- 30:44Sarah Karakaian: incredibly
- 30:44Sarah Karakaian: rare
- 30:45Sarah Karakaian: for
- 30:45Sarah Karakaian: them
- 30:45Sarah Karakaian: to
- 30:45Sarah Karakaian: win.
- 30:46Sarah Karakaian: And
- 30:46Sarah Karakaian: they've
- 30:46Sarah Karakaian: got
- 30:47Sarah Karakaian: the
- 30:47Sarah Karakaian: whole
- 30:47Sarah Karakaian: process
- 30:47Sarah Karakaian: where
- 30:47Sarah Karakaian: the
- 30:47Sarah Karakaian: guest
- 30:48Sarah Karakaian: comes
- 30:48Sarah Karakaian: in,
- 30:48Sarah Karakaian: shows
- 30:48Sarah Karakaian: their
- 30:48Sarah Karakaian: id,
- 30:49Sarah Karakaian: shows
- 30:49Sarah Karakaian: their
- 30:49Sarah Karakaian: credit
- 30:49Sarah Karakaian: card,
- 30:50Sarah Karakaian: and
- 30:50Sarah Karakaian: they
- 30:50Sarah Karakaian: still
- 30:50Sarah Karakaian: get
- 30:50Sarah Karakaian: these
- 30:51Sarah Karakaian: things.
- 30:51Sarah Karakaian: So
- 30:51Sarah Karakaian: it's
- 30:52Sarah Karakaian: tough.
- 30:52Sarah Karakaian: Right?
- 30:53Sarah Karakaian: And
- 30:53Sarah Karakaian: we
- 30:53Sarah Karakaian: just
- 30:53Sarah Karakaian: want
- 30:53Sarah Karakaian: you
- 30:53Sarah Karakaian: to
- 30:53Sarah Karakaian: prepare
- 30:54Sarah Karakaian: for
- 30:54Sarah Karakaian: it.
- 30:54Sarah Karakaian: She
- 30:55Sarah Karakaian: did
- 30:55Sarah Karakaian: share
- 30:55Sarah Karakaian: with
- 30:55Sarah Karakaian: us
- 30:56Sarah Karakaian: though,
- 30:56Sarah Karakaian: that
- 30:56Sarah Karakaian: they
- 30:56Sarah Karakaian: would
- 30:57Sarah Karakaian: win
- 30:57Sarah Karakaian: some
- 30:58Sarah Karakaian: here
- 30:58Sarah Karakaian: and
- 30:58Sarah Karakaian: there.
- 30:58Annette Grant: Mm-hmm.
- 30:58Sarah Karakaian: They
- 30:58Sarah Karakaian: would
- 30:58Sarah Karakaian: even,
- 30:59Sarah Karakaian: you'll
- 31:00Sarah Karakaian: get
- 31:00Sarah Karakaian: the
- 31:00Sarah Karakaian: chance,
- 31:00Sarah Karakaian: like
- 31:00Sarah Karakaian: let's
- 31:00Sarah Karakaian: say
- 31:01Sarah Karakaian: you,
- 31:01Sarah Karakaian: you
- 31:02Sarah Karakaian: defend
- 31:02Sarah Karakaian: yourself
- 31:03Sarah Karakaian: and
- 31:03Sarah Karakaian: then
- 31:03Sarah Karakaian: the
- 31:03Sarah Karakaian: credit
- 31:04Sarah Karakaian: card
- 31:04Sarah Karakaian: company
- 31:04Sarah Karakaian: comes
- 31:05Sarah Karakaian: back
- 31:05Sarah Karakaian: and
- 31:05Sarah Karakaian: says,
- 31:05Sarah Karakaian: Nope,
- 31:06Sarah Karakaian: you
- 31:06Sarah Karakaian: still
- 31:06Sarah Karakaian: lost.
- 31:07Sarah Karakaian: You
- 31:07Sarah Karakaian: can
- 31:07Sarah Karakaian: then
- 31:07Sarah Karakaian: appeal.
- 31:08Annette Grant: Yep.
- 31:09Sarah Karakaian: And
- 31:09Sarah Karakaian: she
- 31:09Sarah Karakaian: says,
- 31:10Sarah Karakaian: just
- 31:10Sarah Karakaian: appeal.
- 31:11Annette Grant: Yeah.
- 31:11Sarah Karakaian: Because
- 31:11Sarah Karakaian: she
- 31:11Sarah Karakaian: has
- 31:12Sarah Karakaian: won
- 31:12Sarah Karakaian: a
- 31:12Sarah Karakaian: very
- 31:13Sarah Karakaian: small
- 31:13Sarah Karakaian: handful
- 31:14Sarah Karakaian: of
- 31:14Sarah Karakaian: those
- 31:15Sarah Karakaian: working
- 31:15Sarah Karakaian: with
- 31:15Sarah Karakaian: so
- 31:16Sarah Karakaian: many
- 31:16Sarah Karakaian: transactions
- 31:17Sarah Karakaian: in
- 31:17Sarah Karakaian: a
- 31:17Sarah Karakaian: hotel.
- 31:17Sarah Karakaian: So
- 31:18Sarah Karakaian: don't
- 31:18Sarah Karakaian: give
- 31:18Sarah Karakaian: up.
- 31:19Sarah Karakaian: But
- 31:19Sarah Karakaian: also,
- 31:20Sarah Karakaian: don't
- 31:20Sarah Karakaian: feel
- 31:20Sarah Karakaian: bad
- 31:21Sarah Karakaian: if
- 31:22Sarah Karakaian: you
- 31:22Sarah Karakaian: don't
- 31:22Sarah Karakaian: win
- 31:22Sarah Karakaian: the
- 31:22Sarah Karakaian: chargeback.
- 31:25Annette Grant: So
- 31:25Annette Grant: in
- 31:25Annette Grant: review,
- 31:26Annette Grant: again,
- 31:27Annette Grant: let's
- 31:27Annette Grant: make
- 31:27Annette Grant: chargebacks
- 31:28Annette Grant: part
- 31:28Annette Grant: of
- 31:29Annette Grant: our
- 31:29Annette Grant: plan
- 31:30Annette Grant: for
- 31:30Annette Grant: the
- 31:30Annette Grant: year,
- 31:30Annette Grant: you
- 31:30Annette Grant: know?
- 31:32Annette Grant: They're
- 31:32Annette Grant: not
- 31:33Annette Grant: pretty.
- 31:33Annette Grant: But
- 31:33Annette Grant: again,
- 31:34Annette Grant: every
- 31:34Annette Grant: business
- 31:35Annette Grant: has
- 31:35Annette Grant: returns,
- 31:36Annette Grant: refunds,
- 31:37Annette Grant: chargebacks.
- 31:38Annette Grant: This
- 31:38Annette Grant: is
- 31:38Annette Grant: where
- 31:38Annette Grant: we
- 31:38Annette Grant: wanna
- 31:39Annette Grant: have
- 31:39Annette Grant: a
- 31:39Annette Grant: buffer
- 31:40Annette Grant: for
- 31:40Annette Grant: these
- 31:40Annette Grant: type
- 31:40Annette Grant: of
- 31:40Annette Grant: things.
- 31:41Sarah Karakaian: Yes.
- 31:42Sarah Karakaian: Uh,
- 31:42Sarah Karakaian: don't
- 31:42Sarah Karakaian: let
- 31:42Sarah Karakaian: this
- 31:42Sarah Karakaian: direct
- 31:43Sarah Karakaian: derail
- 31:43Sarah Karakaian: your
- 31:43Sarah Karakaian: direct
- 31:44Sarah Karakaian: booking
- 31:44Sarah Karakaian: goals.
- 31:45Sarah Karakaian: Mm-hmm.
- 31:45Sarah Karakaian: Don't
- 31:45Sarah Karakaian: let
- 31:45Sarah Karakaian: this
- 31:45Sarah Karakaian: derail
- 31:46Sarah Karakaian: you
- 31:47Sarah Karakaian: from
- 31:47Sarah Karakaian: using
- 31:48Sarah Karakaian: online
- 31:49Sarah Karakaian: travel
- 31:49Sarah Karakaian: agencies,
- 31:50Sarah Karakaian: OTAs,
- 31:50Sarah Karakaian: where
- 31:50Sarah Karakaian: you
- 31:50Sarah Karakaian: are
- 31:51Sarah Karakaian: the
- 31:51Sarah Karakaian: merchant
- 31:51Sarah Karakaian: of
- 31:51Sarah Karakaian: record
- 31:52Sarah Karakaian: because
- 31:52Sarah Karakaian: that's
- 31:52Sarah Karakaian: the
- 31:53Sarah Karakaian: real
- 31:53Sarah Karakaian: loss,
- 31:53Sarah Karakaian: then.
- 31:54Annette Grant: Mm-hmm.
- 31:54Sarah Karakaian: Then
- 31:54Sarah Karakaian: they're
- 31:54Sarah Karakaian: really
- 31:55Sarah Karakaian: winning
- 31:56Sarah Karakaian: because
- 31:56Sarah Karakaian: you're
- 31:56Sarah Karakaian: not
- 31:56Sarah Karakaian: opening
- 31:57Sarah Karakaian: up
- 31:57Sarah Karakaian: and
- 31:57Sarah Karakaian: diversifying
- 31:58Sarah Karakaian: where
- 31:58Sarah Karakaian: your
- 31:58Sarah Karakaian: bookings
- 31:58Sarah Karakaian: are
- 31:58Sarah Karakaian: coming
- 31:59Sarah Karakaian: from,
- 31:59Sarah Karakaian: and
- 31:59Sarah Karakaian: that's
- 31:59Sarah Karakaian: just
- 32:00Sarah Karakaian: as
- 32:00Sarah Karakaian: financially
- 32:00Sarah Karakaian: risky.
- 32:01Annette Grant: Yep.
- 32:02Sarah Karakaian: Uh,
- 32:02Sarah Karakaian: set
- 32:02Sarah Karakaian: up
- 32:02Sarah Karakaian: your
- 32:02Sarah Karakaian: team
- 32:03Sarah Karakaian: with
- 32:03Sarah Karakaian: a
- 32:03Sarah Karakaian: checklist
- 32:04Sarah Karakaian: of
- 32:04Sarah Karakaian: what
- 32:05Sarah Karakaian: to
- 32:05Sarah Karakaian: do.
- 32:05Sarah Karakaian: If
- 32:06Sarah Karakaian: any
- 32:06Sarah Karakaian: of
- 32:06Sarah Karakaian: these
- 32:06Sarah Karakaian: red
- 32:06Sarah Karakaian: flags
- 32:07Sarah Karakaian: that
- 32:07Sarah Karakaian: we
- 32:07Sarah Karakaian: mentioned
- 32:07Sarah Karakaian: today
- 32:08Sarah Karakaian: pop
- 32:08Sarah Karakaian: up
- 32:08Sarah Karakaian: in
- 32:08Sarah Karakaian: your
- 32:09Sarah Karakaian: business,
- 32:09Sarah Karakaian: right?
- 32:10Sarah Karakaian: Because
- 32:10Sarah Karakaian: the
- 32:10Sarah Karakaian: time
- 32:10Sarah Karakaian: to
- 32:10Sarah Karakaian: plan
- 32:11Sarah Karakaian: or
- 32:11Sarah Karakaian: to
- 32:11Sarah Karakaian: put
- 32:12Sarah Karakaian: together
- 32:12Sarah Karakaian: a
- 32:12Sarah Karakaian: plan
- 32:12Sarah Karakaian: isn't
- 32:13Sarah Karakaian: when
- 32:13Sarah Karakaian: it
- 32:13Sarah Karakaian: happens.
- 32:13Sarah Karakaian: It's
- 32:14Sarah Karakaian: now
- 32:14Sarah Karakaian: before
- 32:15Sarah Karakaian: you
- 32:15Sarah Karakaian: base
- 32:15Sarah Karakaian: it.
- 32:15Annette Grant: And
- 32:15Annette Grant: if,
- 32:15Annette Grant: if
- 32:15Annette Grant: your
- 32:15Annette Grant: team
- 32:16Annette Grant: or
- 32:16Annette Grant: you
- 32:16Annette Grant: yourself
- 32:17Annette Grant: get
- 32:17Annette Grant: an
- 32:17Annette Grant: email
- 32:17Annette Grant: about
- 32:17Annette Grant: a
- 32:18Annette Grant: chargeback,
- 32:18Annette Grant: now
- 32:18Annette Grant: we
- 32:19Annette Grant: understand,
- 32:19Annette Grant: oh,
- 32:19Annette Grant: we
- 32:20Annette Grant: need,
- 32:20Annette Grant: we
- 32:20Annette Grant: have
- 32:20Annette Grant: a
- 32:20Annette Grant: limited
- 32:21Annette Grant: amount
- 32:21Annette Grant: of
- 32:21Annette Grant: time
- 32:21Annette Grant: we
- 32:21Annette Grant: need
- 32:21Annette Grant: to
- 32:21Annette Grant: take,
- 32:22Annette Grant: we
- 32:22Annette Grant: need
- 32:22Annette Grant: to
- 32:23Annette Grant: take
- 32:23Annette Grant: action
- 32:23Annette Grant: here.
- 32:24Annette Grant: And
- 32:24Annette Grant: then
- 32:24Annette Grant: again,
- 32:25Annette Grant: we,
- 32:25Annette Grant: we
- 32:25Annette Grant: mentioned
- 32:26Annette Grant: it,
- 32:26Annette Grant: but
- 32:26Annette Grant: please
- 32:26Annette Grant: do
- 32:26Annette Grant: like
- 32:27Annette Grant: always
- 32:28Annette Grant: dispute
- 32:29Annette Grant: the
- 32:29Annette Grant: chargeback.
- 32:30Sarah Karakaian: Yeah.
- 32:30Annette Grant: Um,
- 32:30Annette Grant: and
- 32:31Annette Grant: then
- 32:31Annette Grant: if
- 32:31Annette Grant: you
- 32:31Annette Grant: need
- 32:31Annette Grant: to
- 32:31Annette Grant: appeal
- 32:32Annette Grant: it,
- 32:32Annette Grant: and
- 32:32Annette Grant: there
- 32:33Annette Grant: are
- 32:33Annette Grant: even
- 32:34Annette Grant: further
- 32:34Annette Grant: steps
- 32:34Annette Grant: that
- 32:35Annette Grant: you
- 32:35Annette Grant: could
- 32:35Annette Grant: take,
- 32:36Annette Grant: we
- 32:36Annette Grant: don't
- 32:36Annette Grant: know
- 32:36Annette Grant: if
- 32:36Annette Grant: they
- 32:36Annette Grant: would
- 32:36Annette Grant: be
- 32:36Annette Grant: fruitful,
- 32:37Annette Grant: but
- 32:37Annette Grant: we
- 32:37Annette Grant: have
- 32:37Annette Grant: heard
- 32:38Annette Grant: of
- 32:38Annette Grant: people
- 32:38Annette Grant: also,
- 32:39Annette Grant: you
- 32:39Annette Grant: know,
- 32:39Annette Grant: hiring
- 32:40Annette Grant: an
- 32:40Annette Grant: attorney,
- 32:40Annette Grant: going
- 32:40Annette Grant: after
- 32:41Annette Grant: like
- 32:42Annette Grant: personal,
- 32:43Annette Grant: you
- 32:43Annette Grant: know,
- 32:43Annette Grant: like,
- 32:43Annette Grant: hey,
- 32:44Annette Grant: like
- 32:44Annette Grant: taking
- 32:45Annette Grant: it
- 32:45Annette Grant: outside
- 32:45Annette Grant: of
- 32:45Annette Grant: the
- 32:46Annette Grant: credit
- 32:46Annette Grant: card
- 32:47Annette Grant: companies.
- 32:47Annette Grant: Again,
- 32:48Annette Grant: these
- 32:48Annette Grant: are
- 32:48Annette Grant: like
- 32:48Annette Grant: different
- 32:48Annette Grant: types
- 32:48Annette Grant: of
- 32:49Annette Grant: disputes
- 32:49Annette Grant: for
- 32:49Annette Grant: larger,
- 32:50Annette Grant: larger
- 32:51Annette Grant: purchases
- 32:51Annette Grant: because
- 32:52Annette Grant: there's
- 32:52Annette Grant: gonna
- 32:52Annette Grant: have
- 32:52Annette Grant: to
- 32:52Annette Grant: be
- 32:53Annette Grant: money
- 32:53Annette Grant: involved
- 32:53Annette Grant: there
- 32:54Annette Grant: too
- 32:54Annette Grant: with
- 32:54Annette Grant: the,
- 32:55Annette Grant: with
- 32:55Annette Grant: the
- 32:55Annette Grant: attorney.
- 32:56Sarah Karakaian: With
- 32:57Sarah Karakaian: that,
- 32:57Sarah Karakaian: I
- 32:57Sarah Karakaian: am
- 32:57Sarah Karakaian: Sarah
- 32:58Sarah Karakaian: Karakaian.
- 32:58Annette Grant: I'm
- 32:58Annette Grant: Annette
- 32:58Annette Grant: Grant,
- 32:59Annette Grant: and
- 32:59Annette Grant: together
- 32:59Annette Grant: we
- 32:59Annette Grant: are.
- 33:00Annette Grant: Thanks
- 33:00Annette Grant: for
- 33:00Annette Grant: Visiting.