Latest / The AI in Business Podcast
Closing the Medical Device Knowledge Gap with AI Driven Field Service - with Ryan Makely of Bruker
A growing gap between device complexity and organizational knowledge is turning service reliability into an enterprise‑level risk for regulated industries.
In this episode, Ryan Makely, Senior Director of CALID Service at Bruker Scientific, breaks down how fragmented documentation, rapid loss of expert judgment, and inconsistent field diagnoses undermine both operational performance and any future AI‑enabled support capability — in conversation with Emerj's Marilie Fouché.
Leaders will hear practical themes around building structured knowledge foundations, reducing repeat‑visit failure…
The skinny
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