Tamsen Webster: Say What They Can't Unhear: Communicating for Lasting Change
When we have information to give, the communication doesn't start and end with just one email, announcement, or conversation. Effective communication is more than just the info you deliver, or the words you say. It requires empathy. This is a note for anyone needing to communicate strategic shifts, return-to-work policies, performance expectations, or even layoffs.
Tamsen Webster and I discuss why her work is driven by her desire to only do things once! How the risk of change belongs with the person or organization asking for it, how to understand the why behind how people approach change…
The skinny
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