Latest / Keys To The Shop : Equipping Coffee Shop Leaders
Your Customer's Relational Baggage
Customers impression of your business is going to be filtered through the lens of their past experiences in coffee. Unfortunately that is too often a bad thing and the memory of bad experiences far outlasts the memory of a good one.
Today we chat about the important role we play in delivering positive experiences to re-write the script for our customers and their default view of coffee and service work in general.
For consulting and training contact : Chris@keystotheshop.com
Or visit: www.keystotheshop.com/consulting
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The skinny
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