Workplace Culture
In this episode, CANCER BUZZ speaks with Susan Salgado, PhD, keynote speaker at the upcoming 42nd National Oncology Conference, about her approach to organizational culture and leadership. With over 2 decades of experience in consulting spanning more than 20 industries, Dr. Salgado is adept at transferring hospitality skills to the field of health care. She discusses the importance of zeroing in on the employee experience first, and the downstream impacts this has on the patient or customer experience, as well as the key role leadership plays in reinforcing a human-centered culture.
Susan…
The skinny
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