19: The Permanence of Emergency, The Infrastructure of Care
What happens when an emergency response becomes a permanent feature of the system?
In this conversation, Neil Hetherington, CEO of Daily Bread Food Bank, offers a clear-eyed view from inside one of Canada’s most critical—yet least understood—institutions. What emerges is not a story about charity, but about infrastructure. Daily Bread operates at scale: forecasting demand, coordinating complex logistics, and increasingly using data to understand how food insecurity moves through the city. The result is a system that works—efficient, adaptive, and deeply embedded.
And that’s the tension…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.