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How to Improve Your Customer Experience Using Surveys (With Live Example) | Ep. #1477
In episode #1477, we share secrets about using surveys to improve your customer experience! Today’s show is based on the surveys we send out to our Marketing School audience and we share some of the questions we regularly ask as well as how people responded to them. Tune in and hear about all the ways you can improve your business by paying more attention to your customers!
TIME-STAMPED SHOW NOTES:
[00:25] Today’s topic: How to Improve Your Customer Experience Using Surveys.
[00:38] What we did with the bi-annual survey we give to our Marketing School audience.
[00:53] Using SurveyMonkey or…
The skinny
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