Latest / Dealer Talk With Jen Suzuki
Efficiency vs Productivity in the Service Shop
If technicians are standing around waiting for approvals, the problem might not be staffing, it might be process.
In this episode of Dealer Talk with Jen Suzuki, I break down the difference between technician efficiency and productivity, and why service advisors have more influence on shop productivity than they realize.
When MPI calls are delayed, write-ups are vague, or approvals take too long, technicians lose valuable production time.
In this episode we cover:
• The difference between technician efficiency vs productivity
• How slow approvals kill shop productivity
• Why clear write-ups…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.