Episode 1 - CX Programmes During COVID-19

The Experience Perspective: An Ipsos Podcast · Apr 16, 2020 · 26m

Welcome to our first episode of Customer Perspective, recorded week of April 13th, 2020. This week, our hosts, Helen Wilson and Trevor Clarke, welcome Ben Llewellyn, our Global Head of Customer Experience at Ipsos. As Ipsos, we’re being asked for help in addressing clients’ questions about the disruption that COVID-19 is having on society, on their business and customers, and its impact on their CX programmes – on measurement and management. We’re kicking off the first of our podcasts with the aim of addressing some of those tough questions we’re hearing from our clients around the world…