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Transcript

FAST TRACK JANUARY · One on One With a Professional

• 0:00
  Speaker 1: Good morning, good morning, good morning, and welcome, welcome, Welcome's
• 0:02
  Speaker 1: time to talk to the fast Track guys. We have
• 0:05
  Speaker 1: got the tate Fellers in here and gentlemen. It has
• 0:08
  Speaker 1: been a little bit chilly to say the least, but
• 0:11
  Speaker 1: business has been red hot, hasn't it.
• 0:14
  Speaker 2: Yeah, we're thankful for all the business, thankful for Bartlesville
• 0:17
  Speaker 2: and everybody coming out and supporting us and coming to
• 0:19
  Speaker 2: see us a fast Track.
• 0:20
  Speaker 1: Now, what have you been working on most besides tires?
• 0:23
  Speaker 1: I know you've been getting a lot of that.
• 0:25
  Speaker 2: We have.
• 0:25
  Speaker 3: We've been doing tires, we've been doing alignments, and we've
• 0:28
  Speaker 3: been getting some mechanical out. You know, breaks are wearing out.
• 0:32
  Speaker 3: People are hearing him squeak, and it's not always just
• 0:35
  Speaker 3: the weather that's causing.
• 0:36
  Speaker 4: Him to squeak. So a lot of it's wear, isn't it.
• 0:39
  Speaker 3: A lot of it's where it'll wear down a little bit.
• 0:41
  Speaker 3: There's a little metal stick on there almost it's a
• 0:44
  Speaker 3: little wear indicator. We'll always check breaks for free. So
• 0:48
  Speaker 3: bring it down and we'll pop wheels off, check them out.
• 0:51
  Speaker 3: Doesn't take long, twenty thirty minutes and we'll see exactly
• 0:54
  Speaker 3: where your breakbads are.
• 0:55
  Speaker 1: At any guys come from a long line tire experts,
• 0:57
  Speaker 1: don't you.
• 0:58
  Speaker 2: Yeah, we come from where the third generation of Tates
• 1:01
  Speaker 2: in the tire business in Bartsmore. Grandpa started at Otasco
• 1:05
  Speaker 2: in the seventies and then open Bob Tates Tire turned
• 1:08
  Speaker 2: into Tate Boys and now Clay and I at fast Track.
• 1:11
  Speaker 5: So we've got a little bit of experience, just.
• 1:14
  Speaker 4: A little bit.
• 1:15
  Speaker 1: You guys were kind of knocking around with tires when
• 1:17
  Speaker 1: you were just young guys, weren't you.
• 1:19
  Speaker 3: My dad used to when I was fifteen, drop me
• 1:22
  Speaker 3: off at the shop and say all right, see in
• 1:24
  Speaker 3: six hours and then come pick me back up. Now,
• 1:27
  Speaker 3: they weren't letting me touch cars back then, So I've graduated.
• 1:30
  Speaker 3: I can touch the cars now, I just can't look
• 1:32
  Speaker 3: at them too long.
• 1:32
  Speaker 4: Oh, I understand how that goes. I do. Now.
• 1:36
  Speaker 1: You call yourself fast track. Now, fast is one thing,
• 1:41
  Speaker 1: but when we talk about it, it's really efficient. But
• 1:45
  Speaker 1: efficient track really doesn't sound.
• 1:47
  Speaker 5: Doesn't flow off the tongue quite as well.
• 1:49
  Speaker 2: Yeah, we're one of our biggest priorities is valuing your time,
• 1:53
  Speaker 2: and we want to make sure.
• 1:54
  Speaker 5: That when you come in you can wait on your service.
• 1:56
  Speaker 2: You don't have to schedule it, you don't have to
• 1:57
  Speaker 2: have an apployment. Whenever it's convenient for you, you can bring
• 2:00
  Speaker 2: your vehicle in and for ninety nine percent of the
• 2:02
  Speaker 2: services that we do, we'll change just tires, flats, tire rotations.
• 2:07
  Speaker 2: We're gonna have those done in fifteen to thirty minutes.
• 2:10
  Speaker 1: Well, that's because you've been around it so long. You
• 2:12
  Speaker 1: know what you're doing, and you can do that fairly routine,
• 2:15
  Speaker 1: but always with a careful eye.
• 2:17
  Speaker 3: Oh absolutely, Yeah, And I'm gonna let you on a secret.
• 2:21
  Speaker 3: We're gonna make mistakes sometimes, and I think what really
• 2:24
  Speaker 3: sets us apart is is how we handle those mistakes.
• 2:26
  Speaker 3: So if something does take longer, we're gonna communicate that
• 2:30
  Speaker 3: to the customer and not just kind of leave them
• 2:31
  Speaker 3: in the dark.
• 2:32
  Speaker 1: See, Hey, it's gonna take about five or six more
• 2:34
  Speaker 1: minutes here, if you don't mind, we would like to
• 2:36
  Speaker 1: do this right for you.
• 2:37
  Speaker 4: Right. I imagine you understand that pretty well.
• 2:40
  Speaker 3: Yeah, usually goes over over pretty well, giving them in
• 2:43
  Speaker 3: the loop.
• 2:44
  Speaker 4: Yeah, how's your popcorn supply going?
• 2:46
  Speaker 5: Our popcorn is really good.
• 2:48
  Speaker 2: We've actually recently upgraded our popcorn and we have I
• 2:51
  Speaker 2: think eight different flavors of popcorn now Clay.
• 2:56
  Speaker 4: So you can munch a little bit while you're waiting
• 2:58
  Speaker 4: at and getting your vehicle.
• 2:59
  Speaker 1: They take here. Where'd you come up with the name
• 3:01
  Speaker 1: fast Track? It looks good on the jacket, looks great
• 3:03
  Speaker 1: on the hat. So where where did you? Where did
• 3:06
  Speaker 1: you get that for your bonnet?
• 3:07
  Speaker 4: Thank you?
• 3:07
  Speaker 3: Yeah, PDG Creative did a great job with the logo. Uh,
• 3:11
  Speaker 3: we came up with it. I mean that was the
• 3:13
  Speaker 3: hardest part, was just coming up with a name. So
• 3:15
  Speaker 3: we're fast, we like to get people back on track.
• 3:18
  Speaker 3: So just kind of melded, molded the two together.
• 3:21
  Speaker 4: Oh wow, great.
• 3:22
  Speaker 1: So the philosophy is we're not gonna take long, but
• 3:26
  Speaker 1: we're gonna do it right.
• 3:27
  Speaker 5: We're gonna be convenient, and we're gonna do things the
• 3:29
  Speaker 5: right way.
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  Speaker 2: We have processes for everything that allow us to go quick,
• 3:32
  Speaker 2: and we work hard. We care about getting people in
• 3:35
  Speaker 2: and out. So when you see Clay and I running
• 3:37
  Speaker 2: around in the shops, that's because we're hustling around to
• 3:40
  Speaker 2: make sure that we make the experience as clean and
• 3:43
  Speaker 2: easy for you for the customers as possible.
• 3:45
  Speaker 1: Well, there you go it all without customers, you nothing,
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  Speaker 1: so can I get how that goes.
• 3:50
  Speaker 4: Where you located.
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  Speaker 3: We are located at seven hundred Southwest Frank Phillips Boulevard,
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  Speaker 3: right next door to slumber Jay on the same side
• 3:58
  Speaker 3: of the street.
• 3:59
  Speaker 1: Easy and easy in, easy out and therefore make it
• 4:05
  Speaker 1: faster track, I guess, and across the street from Pacheetahs too,
• 4:09
  Speaker 1: you know, so in case you're hungry.
• 4:11
  Speaker 5: Pre notable spot there, very notable.
• 4:14
  Speaker 1: Now when we get into some of the other things
• 4:16
  Speaker 1: that we did touch on, like brakes and things like that,
• 4:19
  Speaker 1: what other services do you offer?
• 4:21
  Speaker 2: So we obviously do all your tire services, oil changes,
• 4:25
  Speaker 2: preventative maintenance, mechanical it's breaks, its alignments, suspension work, alternators, batteries,
• 4:32
  Speaker 2: basically anything outside of the motor and the transmission we're.
• 4:35
  Speaker 5: Going to take care for you.
• 4:36
  Speaker 1: Well, very good. That takes care of a lot of
• 4:39
  Speaker 1: problems there. And also folks have been asking do you
• 4:44
  Speaker 1: guys come out and help folks along the roadside or
• 4:46
  Speaker 1: is that something else?
• 4:47
  Speaker 3: Absolutely so, we are not set up to be a
• 4:50
  Speaker 3: full time service call company, but if so, if you're
• 4:53
  Speaker 3: in a pinch and you need help, call us because
• 4:56
  Speaker 3: we will come help you.
• 4:57
  Speaker 1: Absolutely well, that's just the way you guys are customer, customer,
• 5:01
  Speaker 1: customer first, I love.
• 5:03
  Speaker 5: We like people. It's it's pretty to be nice to
• 5:06
  Speaker 5: people and work hard for them.
• 5:08
  Speaker 4: Well, they like you guys too.
• 5:10
  Speaker 1: I understand that, do you know, A laughs, a complimentary there,
• 5:13
  Speaker 1: So you guys do cut up. But the thing is
• 5:16
  Speaker 1: is that you're so serious about your work. People also
• 5:19
  Speaker 1: know that when it's time to really get going, you
• 5:22
  Speaker 1: guys really get going.
• 5:23
  Speaker 4: Really beare down.
• 5:24
  Speaker 3: Oh yeah, yeah, we uh it's like the first day
• 5:27
  Speaker 3: we opened on August first, it was the hottest day
• 5:30
  Speaker 3: of the year. We lost to combine eighteen pounds water weight.
• 5:35
  Speaker 4: My guys.
• 5:37
  Speaker 1: And now that it's cold and you know handwhere you know,
• 5:40
  Speaker 1: the gloves come in handy, so you don't, you know,
• 5:42
  Speaker 1: lose a knuckle on a lugnut.
• 5:44
  Speaker 5: Clan and I are we don't wear gloves.
• 5:46
  Speaker 2: We're we have really tough hands and we're trying to
• 5:49
  Speaker 2: see who has the toughest hands and who's gonna put
• 5:50
  Speaker 2: gloves on first.
• 5:51
  Speaker 5: So so far we're tied up.
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  Speaker 1: There's a competition there for you one for the ages too.
• 5:57
  Speaker 1: How many vehicles can you work on it?
• 5:59
  Speaker 3: Oh twenty five?
• 6:01
  Speaker 1: Oh okay, just checking, just checking. I didn't know how big,
• 6:04
  Speaker 1: how big the inside was. I just saw it from
• 6:06
  Speaker 1: the outside. I just wondered.
• 6:07
  Speaker 2: Yeah, our shop is is five bays. We have four
• 6:10
  Speaker 2: operating because one is tire storage. But we have bay well,
• 6:13
  Speaker 2: I mean, we work on vehicles outside of the base.
• 6:15
  Speaker 2: So if we have all our base tied up and
• 6:17
  Speaker 2: a customer comes in and needs a flat repaired, we're
• 6:19
  Speaker 2: gonna we're gonna pull it up right outside the bay.
• 6:21
  Speaker 2: And so basically we got unlimited bays as much space
• 6:25
  Speaker 2: as we have in the parking lot.
• 6:26
  Speaker 3: Yeah, we'll find out how good of customers we've been
• 6:28
  Speaker 3: at Pacheetah's. If they're letting us work on cars in
• 6:30
  Speaker 3: their parking lot.
• 6:34
  Speaker 4: Oh man, what a good neighbor. And I have man.
• 6:37
  Speaker 4: So once again it's fast track tire and service.
• 6:41
  Speaker 1: And my golly, they'll they'll they'll check out your brakes
• 6:45
  Speaker 1: and do a little repair on it if you you
• 6:47
  Speaker 1: need to repair on your brakes, and also get that tire.
• 6:51
  Speaker 4: Up and going. I had one.
• 6:52
  Speaker 1: I'm gonna have to come in and show you this one.
• 6:56
  Speaker 1: Oh boy, there's no repair on this. It got eight
• 7:00
  Speaker 1: seeen the tire that's been pretty much eaten. There's just
• 7:02
  Speaker 1: nothing there but just wire and just little shreds rubber. Yeah,
• 7:07
  Speaker 1: that'd be my gift. We need I need to get
• 7:11
  Speaker 1: a new window and for my daughter's jeep as a
• 7:14
  Speaker 1: matter of fact, teaching her to drive. She took the
• 7:16
  Speaker 1: curb too many times. And yeah, we can the sidewall.
• 7:20
  Speaker 1: And so you have new tires for sale as well
• 7:24
  Speaker 1: as doing repairs, correct.
• 7:26
  Speaker 4: We do.
• 7:26
  Speaker 3: Yeah, we keep keep new tires on hand. And there's
• 7:29
  Speaker 3: something we don't have, we can usually get it same
• 7:31
  Speaker 3: day too, we know, you know, before noon or so.
• 7:35
  Speaker 4: Now, is there a particular brand that you have a
• 7:37
  Speaker 4: lot in stock?
• 7:39
  Speaker 2: Not per se, We're carrying a lot of Cooper's, but
• 7:42
  Speaker 2: we want to make sure we put the right tire
• 7:43
  Speaker 2: on the customer's vehicle for their needs.
• 7:45
  Speaker 5: So we can get our hands on anything.
• 7:47
  Speaker 2: From Michelin, the Goodyear, Bridgestone, Cooper, any one of them.
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  Speaker 2: We're we just want to make sure the customers match
• 7:53
  Speaker 2: up with the correct tire for them.
• 7:55
  Speaker 4: Okay, very good. I'll be seeing the leader this week. Guys.
• 7:58
  Speaker 1: I got to tell you that was that was an incident.
• 8:00
  Speaker 1: But anyway, it was a good thing. The old man
• 8:03
  Speaker 1: was in the car. You know what I'm saying yeah,
• 8:06
  Speaker 1: but all the same, it's all about getting you back
• 8:09
  Speaker 1: on the road safe and also efficiently too. And you're
• 8:14
  Speaker 1: going to find that the price is a very very
• 8:15
  Speaker 1: competitive and when you factoring the convenience, that's almost priceless.
• 8:21
  Speaker 2: Oh.
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  Speaker 3: Absolutely, So we always tell people we want to give
• 8:24
  Speaker 3: you the best price and the best service. No reason
• 8:27
  Speaker 3: that you shouldn't get the best of both worlds.
• 8:29
  Speaker 4: All right, and once again you're located over there by
• 8:32
  Speaker 4: slumber say.
• 8:33
  Speaker 2: Yep, seven hundred southwest frank Phillips, just west of Slumber Jay,
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  Speaker 2: just south and west of Tacos Pacheetahs.
• 8:41
  Speaker 1: All right, good, I want to get back to breaks
• 8:43
  Speaker 1: and brake pads and things like that. When you start
• 8:46
  Speaker 1: to hear a little bit about little grind, is that
• 8:49
  Speaker 1: usually the tip off that bad things are about to happen.
• 8:52
  Speaker 5: That is a yes.
• 8:54
  Speaker 2: When you start hearing any noise from your breaks, that's
• 8:56
  Speaker 2: something you want to address immediately and make sure that
• 8:59
  Speaker 2: you're not doing any more damage by letting it go
• 9:01
  Speaker 2: further than it should.
• 9:02
  Speaker 5: So when you start hearing.
• 9:03
  Speaker 2: Those noises, bringing on in like Clay with Sant Texas
• 9:06
  Speaker 2: twenty to thirty minutes to check those breaks for you.
• 9:08
  Speaker 2: It's complimentary. We're not gonna charge you for it. And
• 9:10
  Speaker 2: at least then you know where you're at.
• 9:12
  Speaker 1: Oh, very good, I'll be seeing you with two vehicles.
• 9:19
  Speaker 5: Oh you get to try the popcorn.
• 9:21
  Speaker 4: Yeah, I'll get to turn the popcorn. There you go.
• 9:24
  Speaker 1: So you've been in business since August, hottest day of
• 9:27
  Speaker 1: the year. You witness the coldest day of the year
• 9:29
  Speaker 1: at the shop. But tires are tires and they're going
• 9:32
  Speaker 1: to perform differently in all kinds of weather. And it's
• 9:35
  Speaker 1: always great to know that you've got a supplier that's
• 9:37
  Speaker 1: going to be there for you to make sure that
• 9:39
  Speaker 1: you have the right fit for your vehicle, one that's
• 9:42
  Speaker 1: gonna take you where you need to go and get
• 9:44
  Speaker 1: you there safely.
• 9:45
  Speaker 3: Definitely something else that will do for free. We like
• 9:48
  Speaker 3: a lot of free stuff. We may not be the
• 9:50
  Speaker 3: best businessman, but we like free. Is the free air
• 9:53
  Speaker 3: pressure checks. So, especially when it's cold, it may drop
• 9:56
  Speaker 3: it down a little bit and you're annoying little tire
• 9:58
  Speaker 3: Lin'll kick on, bring it in. We'll top them off
• 10:01
  Speaker 3: a couple of minutes and you're out of there.
• 10:04
  Speaker 4: Okay, that's good to know.
• 10:05
  Speaker 1: It's really good to know because there are some people
• 10:08
  Speaker 1: as we mature, you just can't go to the convenience
• 10:12
  Speaker 1: store and bend down without you know, thinking, oh, I
• 10:15
  Speaker 1: think I'm going to pass out, you know, and it's
• 10:19
  Speaker 1: good to know that you guys are there for folks
• 10:22
  Speaker 1: who are gaining an age.
• 10:24
  Speaker 5: Yeah, having the proper equipment makes it easy.
• 10:26
  Speaker 2: So if you don't mess with your er, bring it
• 10:28
  Speaker 2: to us, we're happy to take care of it.
• 10:30
  Speaker 4: And being young like you guys is a big plus too.
• 10:33
  Speaker 5: We're big though, so bending down is tough.
• 10:38
  Speaker 1: So once again, it's a fast track. Do you have
• 10:40
  Speaker 1: a Facebook or a website or anything like that so
• 10:43
  Speaker 1: folks can take a look at it to get a
• 10:44
  Speaker 1: little bit more familiar with you before they come in.
• 10:46
  Speaker 3: Yes, we are on Facebook and recently Instagram. Our website
• 10:51
  Speaker 3: is in the works as we speak.
• 10:53
  Speaker 4: So you guys are on the gram huh, we're on
• 10:55
  Speaker 4: the grams.
• 10:55
  Speaker 2: Speaking of social media, I hope all our educators have
• 10:59
  Speaker 2: seen one of our more recent posts. For all of January,
• 11:03
  Speaker 2: we have half off old changes for all educators, So
• 11:05
  Speaker 2: just our little way of giving back saying thank you
• 11:07
  Speaker 2: to the educators that are just coming back off of
• 11:10
  Speaker 2: Christmas break. So if you need your old change bringing
• 11:12
  Speaker 2: into us, you get a great deal on it. Obviously,
• 11:14
  Speaker 2: we're gonna do our best to take care of you
• 11:17
  Speaker 2: and make sure you're back on the road quickly, but
• 11:18
  Speaker 2: you also get a great deal on that old change.
• 11:20
  Speaker 5: Well.
• 11:21
  Speaker 1: Nice taking care of those who take care of us wonderful.
• 11:25
  Speaker 1: Appreciate it, folks. Once again, we're talking to our friends
• 11:28
  Speaker 1: here from Fast Track Tire and Service. And when they
• 11:32
  Speaker 1: say service, they mean service. It's just not something there
• 11:35
  Speaker 1: to fill up the sign or the logo that is
• 11:38
  Speaker 1: probably one of the biggest parts of your business name
• 11:42
  Speaker 1: for sure.
• 11:43
  Speaker 3: Yeah, something that was ingrained in us, I mean before
• 11:46
  Speaker 3: we even started working in the stores. Is a good
• 11:49
  Speaker 3: analogy is growing up hunting. Our dad's always said, hey,
• 11:52
  Speaker 3: when you go hunt somewhere, leave it better than where
• 11:55
  Speaker 3: you found it, And so we try to apply that
• 11:58
  Speaker 3: to our work life too. A vehicle comes in and
• 12:00
  Speaker 3: leave it better than when it came in. Whether it's
• 12:03
  Speaker 3: an air track you put an extra valve cap on,
• 12:06
  Speaker 3: or it's a new set of tires and you shine
• 12:08
  Speaker 3: the wheels. You know you can find something on that
• 12:10
  Speaker 3: vehicle to leave it in a better condition than where
• 12:13
  Speaker 3: it was brought in.
• 12:14
  Speaker 1: Well, i'll tell you what. That pays big dividends too.
• 12:16
  Speaker 1: People remember that, they really do. They'll say, those guys
• 12:19
  Speaker 1: went the extra mile and the next thing you know,
• 12:22
  Speaker 1: they're they're telling their friends and relatives and it works
• 12:25
  Speaker 1: out pretty good.
• 12:27
  Speaker 4: Yeah.
• 12:27
  Speaker 5: Our dads and I have told us us this business
• 12:30
  Speaker 5: is really easy. Just be nice to people and work hard.
• 12:33
  Speaker 2: So that's something that stuck with us forever and always
• 12:36
  Speaker 2: will and that's I mean, that's what gets us up
• 12:38
  Speaker 2: and gets us going.
• 12:39
  Speaker 5: Is we love taking care of people.
• 12:41
  Speaker 1: All righty, that's Fast Track Tire and Service in Bartlesville,
• 12:45
  Speaker 1: right off Frank Phillips Boulevard, right next to Slumbers. Hey, gentlemen,
• 12:49
  Speaker 1: thank you for being a part of bar one on
• 12:51
  Speaker 1: one with Pro.
• 12:52
  Speaker 5: Thank you, thank you so much.