Latest / Keys To The Shop : Equipping Coffee Shop Leaders
SHIFT BREAK! Addressing "Bad Apples" On Your Staff
Nothing kills cafe culture like an a staff member who is a bad fit for their role. Often this manifests in work performance issues that are felt by customers, coworkers, and leaders alike. It brings people down.
The diabolical thing is that the most common response cafe leadership has is to simply wish it away and let it go on far too long. Meanwhile a toxic or ill fit employee continues (whether unwittingly or knowingly) to do damage to morale, service, and the reputation of the business.
Today on Shift Break we will be talking about how to approach this "Bad Apple" situation in a way that…
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