Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How a Single Tool Cut Hospital Readmissions by 38 Percent
Episode 102 of The Operator's Manual dives into one of the most expensive problems in US healthcare: hospital readmissions within 30 days. Medicare alone spends $26 billion annually on these preventable returns. We look at how a 400-bed community hospital in Ohio cut its readmission rate from 18% to 11% in less than a year using a single change: a 10-question script designed to identify social risk factors that drugs can't fix. Lucas and Luna walk through the exact script, the surprising answers it surfaced (patients who couldn't afford food, had no ride to follow-up…
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