How Leaders React & Interact

B Shifter · Feb 5, 2026 · 1h 16m · transcript

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This episode features Nick Brunacini, Terry Garrison and John Vance

We dig into why reactions make or break leadership, how to de-escalate without dodging accountability, and why the best chiefs manage problems early and at the lowest level. Stories from the fireground and the station show how kindness, clarity, and standards live together.

• Owning attitude and response under stress

• Differentiating training gaps from discipline issues

• Managing at the lowest level with real support

• Using personal power over positional power

• Pausing before acting to create options

•…