Latest / Whisky Stories Podcast / Careers in Scotch Whisky: Behind the Scenes at the Scotch Whisky Experience
Transcript
- 0:00Hi guys, it's Graham here. Just a quick message before you
- 0:03jump into this weeks podcast. I just want to say thank you so
- 0:06much for everybody who's watched, listened, interacted
- 0:11with the podcast since we started.
- 0:12It's absolutely fantastic. This week we got some great news
- 0:15that we hit over 50,000 stream views, lessons, downloads across
- 0:20all platforms, which is just it's massive for us.
- 0:22It's huge. And I can't thank every single
- 0:24person enough for for taking their time to listen to our
- 0:27nonsense. It's it really is fantastic.
- 0:29Thanks to everybody who's engaged and interacted over the
- 0:32last episode with Inch Derny, the King Lassie raw and the King
- 0:36Lassie double matured have gone down absolutely fantastic.
- 0:38The vlog is there as well, so please check that out on our
- 0:41YouTube channel and yeah, just enjoy that and let us know what
- 0:45you think. This is a great episode.
- 0:46I just want to say one quick thing before we dive into this
- 0:49episode is one of our mics has been slightly playing up over
- 0:53the last couple of weeks. Any people like me who get
- 0:56really, really pernicate about audio and the quality of the
- 0:59audio might start getting a little bit annoyed.
- 1:02It's OK. I've tried to fix it as best as
- 1:04possible. It's not your car radio, it's
- 1:06not your earphones, it's not your your device.
- 1:08It's our microphone. We have fixed the problem, but I
- 1:10have tried to to to edit this as best as possible so that it
- 1:14comes across clearly. Please stick with it.
- 1:16It's not actually as bad once you once you get listening to
- 1:19it. But for someone like myself, it
- 1:21would, it would really annoy me. So I just want to say give you a
- 1:23quick heads up before this episode.
- 1:25Anyway, thank you so much once again for downloading,
- 1:27streaming, playing, listening and passing the pod.
- 1:30Don't forget we can get involved in the newsletter as well.
- 1:32You can get Angus, this is drama of the week.
- 1:33We've got our interviews that we do with our previous guests,
- 1:37Q&A's, all that kind of stuff. It's great.
- 1:39Thank you very much. Cheers.
- 1:40All the very best. I guess you know what to do.
- 1:42I do clap a cent. Welcome to the Whiskey Stories
- 1:48podcast. It's a real pleasure to watch
- 1:51them succeed, move on in the industry.
- 1:54Like to think that we've ignited quite a lot of that passion.
- 1:57Yeah, for them. Yeah, in in the product, in the
- 2:00industry as a whole. And it's just so lovely.
- 2:02And then to to hear them on things like the podcast.
- 2:05Oh, well, that's a pickle for them, isn't it?
- 2:07That's been, you know, that's been, you know, one of your one
- 2:10of your ex employees gets on at the Whiskey Stories podcast
- 2:12right now. They've made it.
- 2:14One thank you for listening to. Please do not encourage him.
- 2:17Welcome along at the Whiskey Stories podcast For myself, we
- 2:21are not in the athletic arms. For people watching on the
- 2:24YouTube channel, you will know that we are not in the backroom
- 2:26at Diggers, sandwiched nicely between the the bar and the
- 2:29dense toilets. No, we've gone up in the world.
- 2:31We've finally made it, Ross. Yeah, this is the best looking
- 2:33table before a podcast starting I've ever seen.
- 2:36We've got drums on the table. It's looking good.
- 2:38We do, but we are. We've made it.
- 2:39I guess we've made it. This wee Scotch whiskey
- 2:42experience. We have Scotch whiskey.
- 2:44Almost half our guests have at one time or another worked here.
- 2:49Most of our listeners are people who have been in the podcast who
- 2:52are maybe watching this on the YouTube channel be going.
- 2:54I know that room. Yeah, I've been, I've been in.
- 2:56I know those people. They're they're at Swee.
- 2:58And it's it's so interesting because referenced it for the
- 3:02last nearly two years. Yeah, anyone tell me the
- 3:04episode? Or what you've visited here for
- 3:07the first time for the dead the. First Episode The first episode
- 3:11that the Scotch Whisky experience was mentioned was
- 3:13episode #5. Out of 70.
- 3:16This is 7979 or 71 of the 70s so Cody Reynolds.
- 3:21Cody Reynolds, of course. They let me just go back from a
- 3:25book. Here it was episode #5 Cody
- 3:28Reynolds on the 9th of November 2023.
- 3:30That's when that's their cause. And then a month.
- 3:32Later, he's visited for the first time.
- 3:34Well, he was the first person, the first Illuminati.
- 3:37Illuminati because they run the whiskey industry.
- 3:43Run by the whiskey industry. Well, but you know, and we've
- 3:46mentioned it, how many other people have we had on the
- 3:48podcast? It's amazing.
- 3:49It's amazing actually. I was just saying, and we'll get
- 3:51into it, I'm sure because we've got three fantastic guests as
- 3:54our visual visual viewers rather than audio listeners can can
- 3:59see. And it's people that not only
- 4:01have continued to work in West, people that are now doing
- 4:04whiskey as their full time career and have been real
- 4:06success stories in West. Yeah, that maybe come and said,
- 4:09you know what, maybe they're visiting Scotland.
- 4:10They're from all over the world. Let's try to do something.
- 4:13Oh, working the Scotch whiskey experience.
- 4:15What a great experience while living in Edinburgh.
- 4:17Absolutely. Or whether you're coming to Ali
- 4:19Baxter coming down from from Bill Gordonstone up up in the
- 4:22Northeast Lodge and Glenbury from his bedroom window going.
- 4:25Do you know what Scots Whiskey experience is?
- 4:28A place for me. And they're leaving and coming
- 4:29back. Except, no, I think we've talked
- 4:31about it on the podcast a lot and we've mentioned it as the
- 4:34the whiskey youth development system.
- 4:37Although somebody who isn't in the youthful side of it, a
- 4:40person has worked here. And I'm surprised, Ross, that is
- 4:42this is one of the few places that we've managed to find that
- 4:45you haven't worked very good, your illustrious career of seven
- 4:49years, but your dad actually here as well.
- 4:52Yeah, whiskey dad and lad Robert Barth.
- 4:53He messaged me today. He was so excited and we had
- 4:57these fantastic three guests on. He said he was doing nursing to
- 5:02work in psychosis for 20 years and left.
- 5:05And the two years, I think weekends I don't, I don't know.
- 5:08I think the weekend tours, for example, he's just talking about
- 5:11doing the master classes here and said he's never enjoyed a
- 5:13job so much. And I don't know if anyone who's
- 5:15listening, I don't know if you've watched the movie Ross or
- 5:17not, but Angus might get this reference.
- 5:19But The Shawshank Redemption? That not something a bit
- 5:21present. Yeah, and, and, and the halfway
- 5:24house that everyone leaves and there's a beam like that beam
- 5:26there, OK. Of, of everyone that leaves and
- 5:29goes into this halfway house and they score their name into that
- 5:31beam. I can see your dad's name along
- 5:35with all the other guys, but no, it's fantastic.
- 5:39Before we do get started, though, we do have to say a big
- 5:41shout out. Last week we were in sternly.
- 5:43They still are back in the Kingdom of Fife.
- 5:45Yeah. Trying proper Fife whiskey.
- 5:48Absolutely. That was all there.
- 5:49It was fantastic. And this is part of our first
- 5:52ever collaboration that we've done with that, with that with
- 5:55an organization whiskey industry.
- 5:56So big thanks to Scott and Daniel for showing us around the
- 6:00distillery last week. It was.
- 6:01It was good. Funny.
- 6:02It was great and yeah, letting us try their newer releases.
- 6:05What was your highlight I guess? Just seeing that, you know, the
- 6:09fact that we're going into a distillery that hasn't been open
- 6:12to the public, not many people have seen.
- 6:14A good laughing sampling for didn't they?
- 6:17Because with the Rylaw releases and stuff, they're big on
- 6:20obviously rye releases on making rye and single malt and the
- 6:23distillery. So I mean, everyone who's
- 6:26listened will know how well Angus stepped in the versus
- 6:29malt. It'll be good.
- 6:31But we have to say, you know the King Lassie raw exclusive?
- 6:35Well Raw is one of the one of their brands 8 both 8 year old.
- 6:38And heavily beated 5 barley. Absolutely available through the
- 6:42Whiskey Exchange. Think you can get that exclusive
- 6:44for a month? And you can also go to Roll My
- 6:45Whiskeys and get their King Lassie.
- 6:49King Lassie double maturation. Which was your favorite Ross?
- 6:52Double maturation for me, but you know, the heavily peated
- 6:54whiskey is challenging for my inexperienced in a mature
- 6:58palette, but we'll get there. We're getting there.
- 7:00I enjoyed myself. I I like the raw, I really did.
- 7:03I said yeah, let us know if you did that.
- 7:05Fife Barley. Fife Barley Arguably the best
- 7:07barley in Scotland. I'm in East Lothian.
- 7:10You do. By the way, guys, look, we are
- 7:11joined by some fantastic guests and I have to say, I guess we we
- 7:14talked about, we, we came here for the Distillers Fair.
- 7:19Yeah. Is this is it before New Year or
- 7:23after? What I think it was before New
- 7:24Year, I think it was it must have been 30th of December.
- 7:28If I remember correctly, I had to have about 3 years gone
- 7:30before I came after Christmas indulgence.
- 7:35I was like if I'm good a whiskey fair I'm going to have to do
- 7:37that. But we both said we did the
- 7:39tour. We just said the last time we
- 7:41were probably here was a school trip.
- 7:43Yeah, absolutely. I'm pretty sure at least two of
- 7:47our guests will have been working here all those years
- 7:50ago. But it's absolutely fantastic.
- 7:54We've got Susan Morrison, Lenka Wiles and Angela Deneen welcome,
- 7:58along with the Risky Stories podcast.
- 7:59Susan, how are you? I'm I'm very well and I feel
- 8:02very old. Thank you.
- 8:04It wasn't that long ago you're looking at Angus thinking, God,
- 8:07that must have been about 30 odd years ago.
- 8:08Angus is only 26 years old, you know.
- 8:12That. Too longer than that, but yeah,
- 8:15it's great to thank you so much. You are the you're the top brass
- 8:19here, aren't you? Not?
- 8:21Sure. Cheers.
- 8:25But it's, no, I mean, honestly, thank you so much for, for
- 8:28inviting us along. Thank you so much for having us
- 8:30here. It's fantastic.
- 8:31As I say, Angus and I have enjoyed the Scotch whisky
- 8:34experience, conversations that we've had with guests, many of
- 8:37the guests that you'll probably have worked with and maybe
- 8:40trained up as well. And also we've enjoyed the, the
- 8:43hospitality that you've given us.
- 8:44We've got some great drums on the table.
- 8:45It's, it's great to see it be here.
- 8:47So what's it been like for yourself working?
- 8:50Is it a busy time just now? You've been busy today.
- 8:53I I've actually been off site today, so that's not a question
- 8:55for me. I came rushing up especially for
- 8:58this. But we are getting busier now.
- 9:01I have to say this year's challenging, right?
- 9:03And I think it's challenging generally for tourism,
- 9:06particularly in Edinburgh, sure, which is becoming quite an
- 9:10expensive city. Yeah.
- 9:12But yeah, I mean, 2023 bumper year, so busy, right?
- 9:16Don't think we've ever seen the like.
- 9:18I think that was the big bounce back after COVID and last year
- 9:22was good too. So it'll be interesting to see
- 9:24where things go this year. But I think globally, obviously
- 9:27the situation is a little bit uncertain and business doesn't
- 9:31like uncertainty and neither do tourists.
- 9:33So, well, I mean, I mean, I took the challenge of walking up the
- 9:36Royal Mile this afternoon to get here with two big bags on my
- 9:39shoulders and I was bumping through selfie takers and I was
- 9:43actually guilty of it myself to be honest.
- 9:44Watch your Tick tock channel and you'll see.
- 9:46But you know, Edinburgh does seem busy.
- 9:49And then walk through the door. I can still see there are people
- 9:51arriving for their for their tours to go around and things
- 9:53like that. So, you know, for people who are
- 9:55coming to Edinburgh, when they're coming to Scotland, one
- 9:57of the things we talk a lot about, Ross, is the fact that,
- 9:59you know, when you're being a tourist coming to Scotland,
- 10:02whiskey is on there. Yeah, on your.
- 10:03We know. That we've known that for years,
- 10:05that whiskey is on the tick list.
- 10:08Yeah. For in particular, the
- 10:09international visitors. You know, it's synonymous with
- 10:12Scotland. So, you know, one of the reasons
- 10:14we were set up all those years ago was because there wasn't
- 10:18really anything in Edinburgh and only 20% of visitors went
- 10:22further worse than sterling. Yeah, wow.
- 10:24And and this is something I mentioned before we started
- 10:27recording. I didn't actually realize.
- 10:28I mean, I've been at living born in Edinburgh and a year before
- 10:31you actually opened. And of course, I can't remember
- 10:34my feet. Well, no, I'm 26.
- 10:37No, no, I'm actually, I'm actually 35.
- 10:40I was born in 1990. So you, you opened in 1988, so a
- 10:43year before Now, I I obviously can't remember a time of you not
- 10:47being here, but I could have sworn you hadn't been around
- 10:50that long. So one one thing really, really
- 10:53interesting we should explain about Scotch whiskey experiences
- 10:56owned by collectively the whole Scotch whiskey industry as a
- 11:01whole. So all these different companies
- 11:03came together and decided to find this visitor experience in
- 11:09Edinburgh for purposes. It's maybe worth, it's maybe
- 11:12worth just saying, yeah, what's your role of in Swee, What's
- 11:16your role of in Swee? And then tell us kind of maybe
- 11:18the background of Swee and how it's set up and what what it is
- 11:21today. So, so I am currently called the
- 11:23chief executive, but I've had lots of names over the years.
- 11:26And the and the reason we were set up was really just to be a
- 11:30window on the world so that international visitors got that
- 11:34opportunity to engage with Scotch whisky because they
- 11:36clearly wanted to. But unbelievably, we didn't have
- 11:41anything in the Gateway city. Yeah, for them at all.
- 11:45So it was actually Alastair Mackintosh, she was managing
- 11:47director of William Muir sign in Leaf, who had come up with the
- 11:51idea and obviously worked with a lot of the chief execs of the
- 11:54big companies being a bottler down there.
- 11:57And he and he said it was like pushing an open door.
- 11:59Everybody was saying, well why have we not thought of this?
- 12:02Before, yeah. So really the industry got
- 12:04behind it and that's something that I love about the whiskey
- 12:08industry. They do get together and work
- 12:11for the greater good. And we've spoken away, yeah.
- 12:13And we've spoken about this before is, you know, and I think
- 12:17it probably leads us into a question we were going to ask in
- 12:19a way. When we look now, you know, walk
- 12:21out the door and you look down to Princess St. from the Castle
- 12:25Esplanade, you can see the Johnny Walker experience.
- 12:27And there's no sharp elbows in the West industry in that sense,
- 12:31from what we've spoken about, because you know, you, you were
- 12:35set up all those years ago and Johnny Walker experience is now
- 12:38this great flagship experience for, you know, a particular
- 12:43company, but that's also a company that owns part of this
- 12:47experience as well. And instead, you know what, what
- 12:51we've generally found when we've asked this question to people
- 12:53that have worked at SUI or, or what have you, it's it's not a
- 12:56case of you to kind of jostling for position.
- 12:59It's a case of you helping each other out, working together and
- 13:03adding to each others experience.
- 13:05Yeah, and absolutely. And I think, you know, there's
- 13:08so many visitors to Edinburgh and our job is to try and engage
- 13:13people, ignite that spark, that beginning of a journey with
- 13:16Scotch whiskey. So the more that we have here,
- 13:20the more chance we have of getting more visitors.
- 13:22Something you speak about, speak about all the time.
- 13:24No sharp elbows. And WW's a massively important
- 13:28industry, but it's a small industry.
- 13:30Yeah, you can get to know everybody if you make the effort
- 13:33to get to know everybody. I think it's maybe worse before
- 13:36we delve into the challenges of Scotch whiskey experience
- 13:39looking at for an international list as well for Scott or
- 13:42ambassador in Tennessee Scotch whiskey experience when it was
- 13:45set up, was it meant to be tours explaining production Was that
- 13:48the kind of let's teach people the fundamental this is Scotch
- 13:52whiskey. This is why it's.
- 13:53Important when you had a roller coaster when you.
- 13:57Disappointed many a child. Yeah, because the barrel right
- 14:00has been mentioned quite a lot because I mean recently I think.
- 14:03I left an impression on us. I.
- 14:04Think the the, the, the tour that we did in the for the the
- 14:11distillers Fair, I think it was like the real, I think you were
- 14:14putting tours on because I think the tour had been completely
- 14:16revamped at this point. Yeah.
- 14:17But that was a disappointment for Angus and I was that we
- 14:20didn't get, we didn't get a battle.
- 14:22So that's the battle. But I, I believe every other
- 14:24person that we've spoken to who worked here and with the battle,
- 14:26right, they did say that was one of the most annoying and
- 14:29frustrate frustrating. Things.
- 14:31A few people spoke about them being on tour and it would stop
- 14:34halfway, and they went well, OK Well, we need to do this anyway.
- 14:36I thought it was brilliant. Yeah.
- 14:38It was a brilliantly entertaining way.
- 14:40Yeah. To learn production.
- 14:41Yeah. And.
- 14:42However, most people So the first pressing questions why did
- 14:44you get rid of the bar? Oh.
- 14:49Like like marketing have hung their hat on the barrel ride for
- 14:52many years. You know, it was kind of the
- 14:54hook. But the point was that the
- 14:57customers that were coming to us knew nothing about whiskey.
- 15:00They wanted to engage, but we had to make it fun.
- 15:02It couldn't be boring and dry. It's not the information that
- 15:06someday who's already an enthusiast wants to know.
- 15:09So we had to deliver the basics, production and blending and all
- 15:13that kind of thing. Appreciation in a really fun and
- 15:16entertaining. Way because even from early
- 15:17days, if you're getting hundreds of thousands, maybe millions of
- 15:20visitors annually, a lot of people coming through the
- 15:22Dorset. So we haven't had whiskey
- 15:24before. Yeah.
- 15:24So a lecture is the last thing you want to give them, I guess.
- 15:27Yeah. So, so because we're not a
- 15:29distillery and we can't show them production, we had to find
- 15:33a way to deliver that. And the ride was actually a very
- 15:36effective way of doing it, taking them round a virtual
- 15:39distillery and it in its early days, it actually took them
- 15:42through the history. So we started off and I can
- 15:44still remember some of the script, honestly.
- 15:48I know we started off in a in a crofter's cottage talking about
- 15:52elicit distilling and took them right through to kind of the
- 15:56global, yeah, position of whiskey today.
- 15:59But then we brought the car right downstairs and and we
- 16:02turned it into a virtual distillery and it was a great
- 16:04way of delivering production. However, it was the bane of all
- 16:08of our lives. I know particularly of the
- 16:10guides lives. Yeah, certainly when you were
- 16:12thinking any minute now I'll be pushing this car as the track.
- 16:15Such a forward thinking thing to do back then.
- 16:18Well, I will ask you, Susan, how long have you been here with the
- 16:21Scotch whisky experience? I used to quite happily tell
- 16:24people and now I'm just marginally invited, so it will
- 16:27be 37 years. Amazing what?
- 16:30What was your first role when you came to school?
- 16:31It was. A Saturday tour guide?
- 16:33Yes. So were you, were you here on?
- 16:35Were you here on opening then? Yes.
- 16:37Yeah. Yeah.
- 16:38Wow. Not on the actual first day in
- 16:40the first Saturday. Really.
- 16:42Yeah. So in terms of how can you
- 16:43remember how what the excitement, the feeling, was it
- 16:47a busy, was it a busy time where you in and there was a buzz
- 16:50because it can imagine that what we're talking 1988 and right.
- 16:54So you're looking at, you know, what was the tourism world like
- 16:58at Edinburgh at that point versus how many people locally
- 17:02were going. There's a new thing opening in
- 17:03Edinburgh and it'd be quite nice to go see on Saturday and stuff
- 17:06like. That not a great time for Scotch
- 17:07whiskey either. Well, I want to come to that,
- 17:09but it wasn't. But so, I mean, can you remember
- 17:11that Saturday when you were in? Yeah, I remember that Saturday
- 17:15and and you're going to be disappointed because, you know,
- 17:19they had all the opening and had the industry round and there was
- 17:21a big buzz obviously around that.
- 17:23But that first Saturday, it was just tourists walking up the
- 17:27mile because remember, we don't have websites and yeah, of
- 17:30course, systems. It was literally people passing.
- 17:33So it wasn't like suddenly people came flooding through the
- 17:36door, right? It was definitely like a slow
- 17:38burden, encouraging people. I'm sitting beside Angus is
- 17:41another person who's been here a fairly bit.
- 17:43You've got Angela Danine. Angela what?
- 17:45What's your role here at the Scotch Whisky Experience?
- 17:48I am the operations director. Operations director, right?
- 17:50So when did you start working here then?
- 17:53In December 2002. So I can, you know, you've been
- 17:56here a long, long time. And I think it's really, we've
- 17:59talked a lot about the people that have moved on from the
- 18:01Scotch whiskey experience. But of all those people that
- 18:03have moved on, you guys will have been part of their journey
- 18:06and you'll probably remember a lot of them that do you see the
- 18:09sort of flock that have moved on and and had you've had an impact
- 18:14on their journey? Absolutely.
- 18:15It's a real pleasure to watch them succeed, move on in the
- 18:19industry. Like to think that we've ignited
- 18:21quite a lot of that passion. Yeah, for them.
- 18:24Yeah, in in the product, in the industry as a whole.
- 18:27And it's just so lovely. And then to to hear them on
- 18:30things like the podcast. Oh well, that's a pickle for
- 18:32them, isn't? It.
- 18:33That's when you know, that's when you know one of your one of
- 18:36your ex employees gets on at the whiskey store.
- 18:38His podcast. Now they've made it.
- 18:40One, thank you for listening to Please do not encourage him.
- 18:42And what what was your first role when you joined Scottish
- 18:46Experience? I started as a tour guide, so I
- 18:51bumped into season in my previous role as a seasonal
- 18:54guide at Glenfiddich Distillery, which is what I did before that.
- 18:58So we was on my radar already and I had a couple of friends
- 19:02working here too. So I came down and was
- 19:05successful in my application. So started as a tour guide and
- 19:08then quite quickly became Susan's PA, which I did enjoy.
- 19:13What's the worst thing? She sent you off to go again?
- 19:16So again, did she ever just. Oh, I've had a long night and
- 19:18it's easy to get me to Salpa Dean and I'll double Americano.
- 19:22I think we all need to remember that Susan is still my boss.
- 19:27We'll do an episode with you on your own, but.
- 19:31Please do not encourage him, but how?
- 19:33How great is that though, that you again you've you've already
- 19:37had the passion in whiskey, you've decided Dufton's
- 19:40fantastic. But perhaps let's come down to
- 19:42civilization a little bit experienced.
- 19:46As a space, either I'm taking great offence.
- 19:48Well, I was going to say your accent there.
- 19:50You're you're. Immediately there's nothing in
- 19:52even in the early 2000s, there's nothing in Edinburgh.
- 19:54There's nothing in Edinburgh for Scotch whiskey.
- 19:57So Scotch whiskey experience, what a fantastic opportunity to
- 20:00start as a tour guide again shows.
- 20:02You've just got this enthusiasm for whiskey.
- 20:05You'd probably, I would say, I don't know if it was on your
- 20:07radar, guess you'd be a confederate beforehand.
- 20:10But you know, when you arrive as assassinated tour guide as your
- 20:13kid, you know I'm going to have a Korean whiskey.
- 20:16Of course not. And so it just shows, you know,
- 20:19what a great place and atmosphere obviously was at that
- 20:22point in your career to make it to where you are now.
- 20:25It brings on to our 3rd guest. And also it's worth saying for
- 20:28people that because I've told Graham not to mention about,
- 20:31I'll mention at first, well mentioned the keepers of the
- 20:34quake a while ago. We have some real whiskey
- 20:37royalty in this and the ladies, ladies probably hate me saying
- 20:42that, but we've got three what where keepers of the quake,
- 20:46Susan. They're a master of the quake,
- 20:48which again, for people that are new to the podcast, it's it's
- 20:52basically an, an award. You get nominated by your peers,
- 20:55which I think is really significant.
- 20:56And it's something that gives back and shows and demonstrates
- 20:59the time and the effect and the influence you've had in Scots
- 21:03whiskey industry. And so I'll hand over to Lenka.
- 21:06Lenka, what do you do at Scotch Whiskey Experience and how long
- 21:08have you been here? Well, I've had lots of different
- 21:12titles as Susan and I can never remember my latest one.
- 21:15Specialist tours go on, Angela. Lenka is our senior specialist
- 21:22to your and Taste Monitor. Yeah, Monitor, Monitor manager.
- 21:26Yeah, now I started here. The Yuri Bone, Angus, 1999.
- 21:349/19/89 I was born so I 19. 90. So yeah, I started here 26 years
- 21:44ago and I think what I should mention, all three of us here
- 21:48are actually language graduates because we have always been very
- 21:53keen to employ people who speak languages.
- 21:55We have always had probably the most languages of any visitor
- 21:59attraction in Edinburgh. 20 plus now including British Sign
- 22:04Language and American Sign Language.
- 22:06Well, that's what I was going to ask.
- 22:09Not so good for a podcast. Have you ever had a language?
- 22:13I mean, you might, you know, 20 languages.
- 22:15There must be. I mean, obviously you mentioned
- 22:17British Sign Sign Language, but it must be a niche language
- 22:20where someone's turned up and has just been astounded that you
- 22:22can offer Gallic. Gallic.
- 22:24Really. So the one closest to home,
- 22:27Yeah, is effectively the one that a Gallic speaker can come
- 22:30here and know that. Well, we don't have a Gallic.
- 22:32Do do we have still a Gallic? We used to.
- 22:35Yeah, most of the two. Most of the two, yeah.
- 22:37Gallic, Yeah. Yeah, so we have all the main
- 22:40languages. We have Gallic as well, sign
- 22:44languages. And yeah, we have a lot of
- 22:46international employees. I started here because of my
- 22:50languages. What language is it?
- 22:52Can you speak? Could you speak now before you
- 22:54join? What?
- 22:55What language is it? What?
- 22:56What languages do you bet you can speak on your CV?
- 22:58Yeah. So I'm from the Czech Republic,
- 23:01as you can probably tell, not a very Scottish accent, even
- 23:04though I've been here half my life now.
- 23:05Yeah, some kind of half and half.
- 23:08But I studied English and Spanish at the university in all
- 23:12amounts in Czech Republic, and I was born behind the wrong side
- 23:17of the Iron Curtain. So Russian was one of my
- 23:19languages and I studied Polish and Portuguese for a bit as
- 23:23well. So small country, small country.
- 23:26When when somebody from FAIF and Aberdeen came down, he meant
- 23:29I've never heard that. There's still some people who
- 23:33work here who I have to really focus.
- 23:37What's very interesting about yourself like, and I mentioned
- 23:40it before it was kind of winding you up, is you're nominated
- 23:42twice by our listeners as our guest at They would like to have
- 23:46on. I tagged in those posts.
- 23:47He never got back to me, but yeah.
- 23:52And one of the things that I was told Ross's dad, Bob, Bobby,
- 23:57Bart, he actually, and I think it was maybe Vicky Elliott might
- 24:01have done. Apologies if I've got that
- 24:02wrong, but one of the things I whoever it was that tagged you
- 24:05said your knowledge on Sherry. Yeah.
- 24:09And I believe that you are very, very into your Sherry and, and,
- 24:13and how that. All works.
- 24:14Last year I became a certified Sherry educator.
- 24:16Wow, I I did that in my. I'm the certified Sherry
- 24:20educator. It's something that I've always
- 24:22been fascinated by the symbiosis between the Sherry and whiskey
- 24:26industries. As you can imagine it's 100
- 24:29years and I think 1st and and lease is particularly big in
- 24:35Sherry imports, particularly Constitution Street.
- 24:39If you go to port houses and cherry houses in Spain and
- 24:42Portugal, you see like the founding document of Coburn is
- 24:49Constitution St. in Leith names like Sandaman, Duff, Gordon,
- 24:54William Humbert. Symington as well.
- 24:56Yeah, Symington and all these. I was just really fascinated
- 24:59about how that came about. And two big empires.
- 25:05Yeah, I go there every year. I'm actually going in a month.
- 25:08You've got tattoos. Yeah.
- 25:10So you normally, sheriff, you've got shit like what?
- 25:13What on earth, right? Because I'll be honest.
- 25:15Because Ross Bar would maybe like a like one of these as
- 25:18well. Like.
- 25:18But tattoo? Ross, I got unfair.
- 25:23I I stand my ground with this. I was unfairly christened to
- 25:26Sherry tart of the of the podcast because I love well, my
- 25:30my no, no, I know, I know, but you've you've cornered me into
- 25:34an area. But one of the things entry
- 25:36level whiskey is you know, a lot of people, I would imagine maybe
- 25:39people you you've you've maybe come across people.
- 25:41It's like Sherry whiskey is a great entry into it And Glen
- 25:45allocate 15 Glen Drona 12 fifteens these sort of these
- 25:50heavily shoot time dude and down to. 10 There were the whiskeys
- 25:53that got you into. Really genuinely where?
- 25:55And of course I talk about this in the podcast after like
- 25:57episode 4 and Ross is like, I you're a Sherry tart.
- 25:59Yeah. And then the one that hit home
- 26:04was maybe 5 or 6 months ago when we really started the weekend
- 26:09DRAM roll call in our Facebook group, which I really recommend
- 26:12to get involved. And if you're if you're
- 26:13listening, you want to get involved in that every Friday,
- 26:166:30 PM weekend DRAM roll call all.
- 26:18From all over the world. We were all over.
- 26:20I don't know who this guy is. I've never met him and he puts
- 26:24up, I can't remember what the DRAM was very heavy.
- 26:26He said he just tagged it perfect for a Sherry tart like
- 26:29you, Graham. And I sort of thought, well,
- 26:31that's where the reach is going. People are actually called me
- 26:34that, but but I know about Sherry, but I'm not.
- 26:36I wouldn't say it's something to know an awful lot about.
- 26:40I definitely don't know enough about it to get tattoos.
- 26:43But but what is it that draws into that?
- 26:45What? What was it that?
- 26:46And what are tattoos? Well I've got my long dress
- 26:50right, I'm sure you So these are the symbols for all the main
- 26:55Sherry types. I was looking for a T-shirt and
- 26:57I couldn't find 1 so I love that.
- 27:01Great, Graham is gonna get whiskey, glass, Scotch whiskey
- 27:04on his chest after that. Absolutely, but so.
- 27:08I, I love history that and what I love about whiskey industry is
- 27:11that whichever persuasion you are, so be a language graduate,
- 27:16chemistry graduate, marketing, you can find your niche that is
- 27:20something that you can focus on because it's such a big area and
- 27:25I'm constantly learning. I feel like I'm novice all the
- 27:29time. But yeah, the, the historical
- 27:31part really intrigued me. The fact I, I live in Leith and
- 27:35Angela as well. And you walk around Leith, you
- 27:38see these big warehouses, and when you go to Hereth and Porto,
- 27:44you see the names and you see. And so you read more.
- 27:47Yeah. Listen to both casts.
- 27:49Yeah, it says so much that even even after you know your career
- 27:54in whiskey, still having your career in whiskey, the more and
- 27:57more you learn, saying I still feel like a novice because the
- 27:59more you learn, the more you realize, Oh my God, there's so
- 28:02much to learn. Well, do you know what?
- 28:03Actually, Bobby Barr mentioned to me, not only is is because
- 28:07fortified wine knowledge fantastic, you said that one of
- 28:10the most impressive W analogies has ever come across.
- 28:12And again, as soon as you say I've still got lots to learn or
- 28:15blah, blah, blah, that's when you know they know a lot about
- 28:17Westgate because it shows, because it shows an interest.
- 28:20And obviously you're training all these new starts, you're
- 28:23training people that have been here for a long time, new
- 28:25scripts, new tours. So your enthusiasm you then get
- 28:29to share, which must be so satisfying.
- 28:32It's brilliant. I always found that doing
- 28:37whiskey tastings, for example, people are asking me questions
- 28:40on stuff that I would love to tell them about.
- 28:42Yeah. So that I already want to tell
- 28:44them. I'm just waiting for them to ask
- 28:45me almost. Well, it's really interesting.
- 28:46To take for you to see reviews coming in and people develop and
- 28:50and get internally promoted etcetera.
- 28:53Their your passion becomes their passion.
- 28:55Well, I want I want to because one of the questions I used to
- 28:58before I before we start the podcast, and it was funny
- 29:01because I remember I did a deep dive into whiskey when I was
- 29:05doing locked in and so many people did.
- 29:06I liked the drum, but I didn't know an awful lot about it.
- 29:09So I did and I read this very cynical article and I can't
- 29:12remember where I read it. And I just thought I'm going to
- 29:14cling to that right, because it's another little bit nugget
- 29:17of knowledge. And it was about the the Sherry
- 29:20cask. And we actually wrote up with in
- 29:23our newsletter was we recently published A newsletter after a
- 29:26Pintail episode a good few weeks ago now, But it was about is the
- 29:31Sherry cask, the Sherry cask. And I, I remember reading this
- 29:34article and it was all about how a Sherry cask is effectively,
- 29:37you know, a, a cast, a cast from a bodega should be seen as a
- 29:42car, a Sherry cask. I think it was 1986.
- 29:45You'll be able to tell me was when, when they when they
- 29:48stopped the exporting Sherry and cast format.
- 29:52Everything had to be bottled and then sent out.
- 29:55So effectively that was the the cynical article that I read was
- 29:58people saying they're not share the cast or share the season
- 30:00casks and the industry has to do a lot better to make sure people
- 30:04are aware that. They have never been say, Sherry
- 30:07season casks ever. It was always transportation
- 30:11casks that we got here so. Because it'd be interesting to
- 30:14know and I can't remember what the episode was.
- 30:16We talked about this was cast from a bodega, would be in like,
- 30:21it's like hen's teeth. Now there will be distilleries
- 30:24in Scotland. Richard Patterson can get his
- 30:26hands on a bodega. Yeah, because there will be,
- 30:29there will be distilleries that have.
- 30:31Yeah, very. Rare bodega cast so they can say
- 30:34this is because it's come from but as you know you'll know with
- 30:37this with Sherry, you know the bodega cast in a bodega solera
- 30:40system that cast may have been there for hundreds of.
- 30:42Years. 202 hundred years, some of them.
- 30:44Yeah. So they're not going to pass
- 30:45that up partly. But this is where, you know,
- 30:47when you look at whiskey now, when you're seeing these, you
- 30:50know, they're Sherry seasoned cast that are coming.
- 30:52And how long has the Sherry been in these casks before they're
- 30:55sent over? And for some of them, do they
- 30:56have a real? Do they?
- 30:57Have minimum minimum two years two years.
- 30:59The Conseco have now trademark Sherry cask in 2015, So the wine
- 31:05has to be minimum two years old. You can pay for older, yeah, and
- 31:10you can have it in for longer than two years and some people
- 31:13do it, but it will cost you. Well.
- 31:16Sherry really is the icing on the cake.
- 31:17Yes, it's the. Wood.
- 31:18Well, that's right, you know. Yeah, it's, yes, it's Robot that
- 31:21is contributing a lot of the fleet.
- 31:23Yeah. So sometimes people get a bit
- 31:24distracted. They do.
- 31:25Sherry Yeah, we've talked about the the Mark Thompson Podcast,
- 31:29Mark Thompson tasting that we went to and and it was, it was a
- 31:32Glenn. It was a Glenn for one.
- 31:34Yeah. And he had everyone here.
- 31:35It was like there was colour of this and he had everyone and to
- 31:38the point where there was people in the room arguing whether it
- 31:40was Pedro Jimenez or also. And then he dropped the
- 31:42bombshell and says that's that's European virgin.
- 31:44I was I was working that night and he says I've got cast sample
- 31:47for you stick your nose in that and I'll go.
- 31:50That's, that's not just Sherry, that's PX think that's, that's
- 31:53because it was so dark and everybody in the room said,
- 31:55well, obviously that's Sherry. And it was just virgin European
- 31:57oak. And it I had this, I did have
- 32:01spice that you'd expect from virgin oak, but it still had the
- 32:04spice that you would expect maybe from really high quality
- 32:06Sherry cast. So it just goes to show you
- 32:09that, yeah, the oak and that was I heard if it's a poor quality
- 32:13cask, no matter the quality of Sherry that's been in it
- 32:16previously. Yeah, yeah.
- 32:18You know, if it's a high quality oak cask then you're going to
- 32:20get flavour. Yeah, yeah.
- 32:22And and as I say, it is the icing on the cake.
- 32:24And we try to make sure that our our guides actually talk about
- 32:27that and talk about the wood, yeah.
- 32:29And the bourbon and the Sherry, but the fact that the wood is
- 32:32contributed. That's.
- 32:34It we've had a lot of new distilleries on recently and
- 32:36maybe people that are playing around with their distillate
- 32:38style, playing around with geese barley fermentation times and
- 32:42trying to move that needle a little bit and say, OK, we want
- 32:46distillery character as well. And it is something that when
- 32:48people come to learn about whiskey for the first time, if
- 32:51if you wanted a whiskey to taste a certain way, you could do that
- 32:54with cast. But we're seeing more and more
- 32:55distilleries now going well. This is our this is what we've
- 32:58got going for us. We should introduce the drams
- 33:00we've got because we've spoken a bit about Sherry.
- 33:02Lenka is very, very generously brought us a lot a drama long
- 33:05what have you, what we bring along to share with us.
- 33:07So you were asking what, 3 drums?
- 33:09Yeah, no. No, no, no.
- 33:11OK, brought us. Here.
- 33:13What about? So this is AI thought we should
- 33:15have something special from A leftover tasting I did last year
- 33:20and it is Royal Bracla 21 years old.
- 33:25I guess how how do you say that? Royal Bracla, Yeah.
- 33:31All of us so Paulo Cortado and Pedro Jimenez.
- 33:34Yeah, anytime you have any other tastings where you have leftover
- 33:37stock because we lovely now you I.
- 33:42Mean if we're talking about the drums in front of us.
- 33:44We've been up in the amber bar, which we've not mentioned yet.
- 33:46This is not just a tour. There's not somebody just come
- 33:49for a tour. It's a.
- 33:50Very strange, strange looking drama you've got in front.
- 33:52It is so fantastic restaurant just above us and whiskey bar
- 33:58one of the it's one of the unknown as somebody has lived in
- 34:02Edinburgh for the last 6-7 years.
- 34:04This was always a great spot to go to the Amber buy it was.
- 34:06Like 150 bottles of whiskey. It was a hidden gem, I don't
- 34:09know why. We talked about it.
- 34:10I think it was a good Reynolds episode.
- 34:12When I said about I, I, I, and I've said this to you guys
- 34:15before we start. So you're not shocked, you're
- 34:17not gonna check me out. But I, I said about like, you
- 34:20know, the, the impression that I always had on the Royal Mile and
- 34:24particularly a place like. Next to the castle.
- 34:27Yeah, as a tourist trap, right. And, you know, you'll go in
- 34:30there and it'll be a fortune and you'll get, you know.
- 34:33Yeah, that's it exactly. You know, and.
- 34:35Until you actually went and experienced it.
- 34:37You guys pulled me up, you pulled me up on it and the
- 34:39podcast said that as far from that, you know, and because and
- 34:42then the explanation about. The fact of it, the animal bars,
- 34:44one of the one of the best value bars, 100% has been for a long
- 34:48time. Boy went in for a drop, had a
- 34:49drama. Glenn Scotia.
- 34:51Double cash rum. Double cash rum and had it into
- 34:53that as a highball with a bit of soda.
- 34:55Water In my early days, you could say that I had a slight
- 34:57tendency towards Sherry as well. Yeah.
- 34:59And I drink Sherry. I remember I Yeah, drunk Sherry.
- 35:07That is true. Annoyed me.
- 35:09About the fact that you called me.
- 35:10But I, I remember crossing the city, leaving the boroughs and
- 35:13crossing the city to get a drama Valor dice from the Amber Bar
- 35:17because it was such good value. And I was 1819, I couldn't
- 35:19afford to spend lots, but I wanted to.
- 35:21I wanted an 18 year old. I said I want to treat myself
- 35:23and I thought it was a great spot.
- 35:24That royal bracket, that's an absolute belt.
- 35:27Brilliant. The new ball things I think
- 35:28they've done about 3 or 4 years ago done the Paolo Kurtado 18
- 35:31Ness Sherry 21 year old. Something we mentioned over a
- 35:35year ago was I don't know who the guests were talking about
- 35:39whiskey liqueurs. I was looking at the whiskey
- 35:42menu, QR code menu again, forward thinking, inclusive Aron
- 35:46Gold. I was like fan dabbing so.
- 35:49People who are listening and not watching, I'm doing for this.
- 35:51It's, it's, it's not, it's not a drama as we would expect.
- 35:54No, it's 17%. It is a whiskey cream liqueur.
- 35:58And I tell you what puts a smile on your face when you have it.
- 36:01And I think. It's delight.
- 36:03It's absolutely delightful. I'm a sucker.
- 36:05I want something whiskey related that makes you happy, and that
- 36:07certainly does it. Yeah.
- 36:08Then I've went with a tomato and cash strength.
- 36:10So I have recently visited distillery again, a distillery
- 36:13characteristic and style that I really like forming really long
- 36:17fermentation times. The cast strength is just as it
- 36:20should be. I really like it needs a bit of
- 36:22water. And I picked a DRAM for you too.
- 36:24Picked. A DRAM for me, yeah.
- 36:25So. We were discussing that Scotch
- 36:26Whiskey experience is owned by the industry and this is where
- 36:29my next question comes from, which is a long time.
- 36:32It was always official bottlings and pretty much as still
- 36:35predominantly official bottlings, which was great
- 36:37because you could come and learn all about a distillery to do
- 36:39those vertical tastings. I've got you a Edward Hour
- 36:44bottled by Secretary who owned Edward Hour.
- 36:47But it is an independent bottling of a distillery and it
- 36:52is something that you do see in the retail here now as well.
- 36:55Undisclosed Orkney's, undisclosed space aids.
- 37:00That's not something I ever seen in Swede before and I wasn't
- 37:03aware of something that you'd offered.
- 37:04Is it the undisclosed? Is it the signatory partnership?
- 37:08Yeah, no. And there was a huge boom
- 37:10obviously in independent bottling.
- 37:12So there used to be the established Gordon Macphails and
- 37:15and then suddenly there were loads of others.
- 37:17And we want to be inclusive, not exclusive.
- 37:22So as long as they abide by our one rule in that they cannot say
- 37:27on the bottle. Yep.
- 37:28Which just because that's confusing for our audience.
- 37:31Absolutely. Very confusing if they start
- 37:34saying this is a Macallan bottled by so and so and so.
- 37:39As long as it doesn't say that, then then we're.
- 37:41Happy, which is brilliant because you're getting these
- 37:43people because we all know how, how serious the labeling
- 37:45logistics. Are hang on a second.
- 37:47So on this drum it doesn't say edge though.
- 37:48Oh, no, So you've got you have an editor because they're owned
- 37:50by secretary, so they can say it so so that that's.
- 37:53Definitely. So that's fine.
- 37:54Yeah, yeah, yeah. However, there'd be like an
- 37:56undisclosed Orkney whatever they put bracket HP, but it's an
- 38:01undisclosed Dorkney for somebody that's coming in.
- 38:04I'd like something that's Sherry, like 17 year old that
- 38:06fits the market. But you're not confusing it with
- 38:10the 2 Orkney distilleries and trying to sell the same story.
- 38:15Three now, Ross. Can educate the public as well
- 38:18on that category of independent bothers.
- 38:21Yeah. So the guides are able to talk
- 38:24about that and we're reorganizing the shop a bit now
- 38:26because we've got so many. Yeah.
- 38:28So that we have a section that is.
- 38:30Independent, it's amazing. Yeah, but I guess.
- 38:32It's a shop. That's where I got this T-shirt,
- 38:34actually. It's a walking shop and honestly
- 38:37a dangerous, very, very good value, but also what makes it
- 38:40very dangerous. I started to normally end in the
- 38:43shop. I started today in the shop.
- 38:45And I have to say it was what Jake I could talked about the
- 38:51miniature selection. And he said that when he worked
- 38:54here, he sort of said, right, I want to I want to start making
- 38:57my way through these miniatures to try and get and because, and
- 39:00I suppose that's a great thing is having those smaller drums
- 39:03available. There'll be people that come in
- 39:06and go or first of all suitcase. How many bottles can actually
- 39:09take back in the suitcase? So if you've got such a massive
- 39:13variety of well priced miniatures, it's a great thing.
- 39:16To do it's in the retail is more generous of blends than any
- 39:22other whiskey details you're going to find in the capitals.
- 39:24I think it used to always be upstairs.
- 39:26I don't know if it still is, but you used to have people from all
- 39:29over the world. Again, we're speaking about the
- 39:31Indian market earlier this year, talking about the demand and the
- 39:35the tariffs etcetera that are already.
- 39:37And so if you've got your heart set on on having a Johnnie
- 39:40Walker, yeah, well, you can come in and see the brands that you
- 39:43recognize. What's my second DRAM?
- 39:45Well. That's your question.
- 39:46I explain the drams I've got here.
- 39:47So I went for an open 2024 special release.
- 39:51Excellent special. 10 year old, I think, I can't remember, but
- 39:56yeah, really, really nice. Open cast strength, 58% I think.
- 40:01Yeah, really, really nice. That kind of open, but amount of
- 40:05time. Great.
- 40:06I went for an Angus special next.
- 40:10I've gone for Eden Mill Sherry cask.
- 40:12Lovely. That's a bottle acquired when we
- 40:14did our episode up at Eden Mill. Yeah, many moons ago now show.
- 40:19It to Chris. Show it to Chris.
- 40:21I actually haven't opened that bottle yet.
- 40:22So the technical Angus. An Angus is a great is a great
- 40:28chance. That's a great chance for me to
- 40:29try that drama. But I've been there.
- 40:32A bit of funkiness actually. But yeah, nice.
- 40:34But what I got for you is I got you a.
- 40:39Please remember what you got, Magus.
- 40:41Vladnika Linta so lowland petered lowland malt.
- 40:45So thank you for, you know, giving your love for Pete.
- 40:50Yep, yourself. Favorite grammar table for me
- 40:52is. A really nice yeah.
- 40:53To say thank you so much for sharing.
- 40:55That Angela, you know, we've not, we've not spoken an awful
- 40:58lot to yourself. So wrestle that microphone off,
- 41:00Angus there. One of the great things when we
- 41:03speak to people who are two gays in it, and I think it stems from
- 41:07that Cody Reynolds episode and other people that we've spoken
- 41:10to us about approaching whiskey at so many different angles.
- 41:15And Link has kind of touched on that.
- 41:17So when you first joined, then what was the angle of whiskey
- 41:21that grabbed you that you thought?
- 41:22But there's so much you can talk about the chemistry, you can
- 41:25talk about the science, you can talk about the history, you can
- 41:27talk about cast maturation. Warehouse.
- 41:29Yeah, I love my warehouses. You can talk about all these
- 41:31kind of things. You can eat, flavor, all this
- 41:34kind of stuff. I would imagine as a tour guide,
- 41:36it'd be very difficult to try and cover everything, whereas if
- 41:39you hone in on something that makes it a little bit easier to
- 41:42sort of focus on. What was the one thing that
- 41:44really grabbed you about whiskey that made you so excited about
- 41:47being a tour operator? Tour Guide.
- 41:49So having started up at Glenfiddich, there was a lot of
- 41:52history around that brand. The, you know, being set up by
- 41:55William Grant, the connection to the family, the fact it was
- 41:58still in the family. I really like this sense of
- 42:03place as well. Obviously I've already said I'm
- 42:06I'm originally from space side. Which area space?
- 42:08Side are we village just outside Elgin not Elgin but just outside
- 42:12called accurate so but a lot of my family are from up that way
- 42:16What? Would be the closest distillery
- 42:18that you grew up beside then? It would have been Glen Murray
- 42:21but my grandparents stayed at Tom Naben which my grandda
- 42:26worked at Ben Renis Distillery, so they were the basically part
- 42:29of the distillery cottages there.
- 42:30So spent a lot of time in and around Aberlour, Kregelihi as
- 42:34well. So a lot of that side of the
- 42:36family work in the whiskey industry as well.
- 42:39I think coming down this week I was a bit overwhelmed having
- 42:42worked for a company that just, you know, we were only really
- 42:45speaking about Glenfiddich and Valveni up there in Duffton.
- 42:48So coming here and realising there were like hundreds of
- 42:52other brands that to get my head around was quite a thought to
- 42:56begin with. But I I loved the production
- 42:59process. So kind of knew inside out, did
- 43:01five seasons at Glenfidd. So I was confident with that.
- 43:05But I think it was the history side, the people and the stories
- 43:08behind it. That's just what captures my
- 43:11attention. Yeah, it's fascinating, 'cause
- 43:12I'm, I'm, I'm very similar. Like, I love, I'm a romanticist.
- 43:15I love the stories. I love all that.
- 43:17And then you meet someone like Jake Adku, because I couldn't
- 43:19careless about that. Yeah, I'm all about sensing
- 43:21science production. I'm like, I want to know about.
- 43:24I want to know about how that works.
- 43:26Well, that being said, at the weekend I had a couple of my
- 43:29pals from uni up in Stone Haven and we went to Fetter Care and
- 43:32Distillery and that was my 73rd distillery that I bought.
- 43:36And that some of the questions I was asking as a language student
- 43:39had my engineering pals go in. When did you become an engineer?
- 43:43What are you interested in this far?
- 43:45And I'm like, oh, it's all these wee things that make the
- 43:46difference and they couldn't believe how excited I was
- 43:49getting a bit of copper coil cooling system it.
- 43:53Does against people, I mean, it's copper contact.
- 43:55It's a thing that people just get really, really excited
- 43:57about, isn't? It and so knowing you've been to
- 43:5973 the stellarize, have you got a favorite?
- 44:03No like. Instead of saying a favorite
- 44:07distillery, a favorite tour, you could obviously squeeze the best
- 44:10tour in Scotland, obviously distillery tour.
- 44:14Well, obviously Glenfiddich has a big place in my heart, but I
- 44:17loved as a Glenfiddich tour guide, I loved going down to
- 44:20Balveni and going around the Maltens and.
- 44:22Getting to Balveni as well, I thought it was mock it.
- 44:25It was a proper working distillery.
- 44:28Listen confessions. I was also a cleaner at Balveni
- 44:31Distillery so. I.
- 44:34Wasn't involved in the actual cleaning of the distilleries,
- 44:36the offices, but. Offices were off Immaculate
- 44:40absolutely I was just thinking that, but I used I used to think
- 44:43so you had it was basically doing all the work for Ken Envy
- 44:46as well. I remember going in for the
- 44:47first time and not even really knowing about Ken Envy and going
- 44:51this is not what I thought Bob any would be like paper signs
- 44:54about this one. You know, washed back for Ken
- 44:56Envy, washed back for Bob any, you know, doing all that work
- 44:58was really interesting, but. Is is there a distillery you're
- 45:00desperate to visit? Is there 1 you need to text?
- 45:02Good question. Got one that's.
- 45:04A good question for all three years.
- 45:05I get to. So I'm really excited because
- 45:08one of the big ones for me and I've not been to yet is actually
- 45:11Glenard and we're going up there next, next month.
- 45:14So I'm quite excited, that part. Of the job effectively is the
- 45:18fact that like you have to learn about all the do you do you have
- 45:22to actively learn about new old distilleries or as many
- 45:25distilleries as possible? Find the quirkiness, find the
- 45:27differences so you can see because we do have people on the
- 45:30podcast again I'm not going to even try and name them, but I
- 45:34think it was Fraser soon as tried to say in the Facebook
- 45:36group who how many distilleries use one tub condensers yeah and
- 45:43things. So knowing being just being able
- 45:45to know that I've maybe some distilleries have both.
- 45:50You know, we're, you know. Yeah, I think for me the it's
- 45:54just that connection with the brand and being able to picture
- 45:56myself at the distillery when I'm then talking about the
- 45:58whiskey, beating a taste in or teaching the team, you know,
- 46:02there's loads of stuff that you can just share about it.
- 46:04Yeah. And with our visitors, it just
- 46:06adds like a, another level of authenticity that you know, you,
- 46:10you can picture that you can describe it in detail.
- 46:12And like I you mentioned Tomatin, like one of the things
- 46:15I loved about Tomatin was the Immaculate wider around the
- 46:19distillery. Someone really took their time
- 46:20putting that in place. And it's just there's daffy
- 46:23things you remember about the places that you go and you know,
- 46:26it is the same process that they're going through, same
- 46:29ingredients, but the variety that comes out of it.
- 46:32And just it's the passion of the people, like meeting the people
- 46:35who are actually making the product is just so lovely.
- 46:38And again, that sense of place, the the, the part it plays in
- 46:43the local community, how you know, especially in these rural
- 46:46areas, you know, like it's such a big thing for the the
- 46:49community. So.
- 46:49There's a question for Lenka and yourself maybe then, right?
- 46:52So let's just say a plucky Angus and he says first year
- 46:57university student. He's got a big mop head.
- 47:00He's a bit dopey. He's walking around.
- 47:02He's come in here and you said, you know what, we're going to
- 47:04give that Lady a chance. He's a university student that
- 47:08needs a job in Edinburgh. We're going to let him work
- 47:11through university and stuff. But if you were right here, if
- 47:13he was here, right? So when, when if Angus walks
- 47:16through the door and you said like he's he's a guy that we're
- 47:18going to give a bit of seasonal work to.
- 47:20What are you teaching him before you sent right, right before you
- 47:24go out, there you go. There's a there's a tour.
- 47:26Take them on the tour teaching us.
- 47:27What's the sort of key fundamentals that you guys know?
- 47:30Hit them with that and hit them with this.
- 47:32And then over the time that you work here, you'll pick up the
- 47:34the rest of it. Listen every day, like basically
- 47:37our job is to help the world fall in love with Scotch whisky,
- 47:40and that always starts with our team.
- 47:42And it's just the infectious enthusiasm that absolutely
- 47:46everyone in the business has. We focus on getting everyone up
- 47:50and trained on the tour. We get them to shadow other
- 47:53people's tours. They can see how, you know, like
- 47:56they're not all the same. They're unscripted.
- 47:58It's for the team to kind of put their own mark on it and
- 48:01whatever angle they want to go for.
- 48:03I mean, if you've been on the tour, you'll have seen, you
- 48:05know, there's there's key moments they have to hit.
- 48:08You can't be talking. Yeah.
- 48:09You can't be talking about the lowlands when you've got Isla on
- 48:11the screen. But they do have the freedom to
- 48:14put it into their own words. So they're comfortable with how
- 48:16they do that. But yeah, yeah, we get them on
- 48:19the I'll Passover to Lenka here, who runs and has been busy doing
- 48:23this today as well. But all three of us have in our
- 48:26time here have led the Scotch whiskey training schools.
- 48:28So all of the team go through that and I'll let Lenka tell you
- 48:31a bit more about the the training that we do.
- 48:35So in my experience, it takes the newbies about three months
- 48:39to feel comfortable talking about whiskey.
- 48:42But I was thinking about it today because I taught the
- 48:45Scotch whiskey training school to some of our new start, and
- 48:48it's very different to what it used to be like before.
- 48:51These guys all came with love of whiskey already, and they're in
- 48:55the early 20s. There was only one Scottish
- 48:59person. So we are very international,
- 49:02not just in our visitor profile. I think it's 80% international
- 49:06visitors, but quite a lot of international employees here.
- 49:09And yeah, we put them through the training school.
- 49:14It's great day learning about whiskey, all the basic things,
- 49:19kind of tasting, talking about the sensory appreciation because
- 49:23that's a big one. Production.
- 49:26All the rest, The shadow tours, we take them to a distillery.
- 49:31Used to be going Kinchi when I go to Holy Rood.
- 49:33Port of Leaf. Staff tastings.
- 49:36There was 1 happening as I was cleaning up Scotch whiskey
- 49:39training school. There were staff training,
- 49:41trying different whiskeys, they have a buddy they pass through
- 49:48exams. It's so we have 5 company values
- 49:55which we came up with together. I remember being in Castle Hill
- 49:58Room before we set out on this big refurbishment programme and
- 50:04these are authenticity, passion, people, learning, excellence and
- 50:08fun. Lincoln, you can't count.
- 50:10That's sex. Yeah, I've probably forget about
- 50:22the fun. But for me, learning is number
- 50:241. I really love how much people
- 50:26learn here and how passionate people become and how they take
- 50:32the newbies under their wing. You know, it's a really, I
- 50:36always think of us as the mycelium for the world of Scotch
- 50:39whisky. I also think though, like a nod
- 50:42to Susan, like having a CEO who's so passionate about
- 50:45training and development, it's just one thing that there's so
- 50:49much commitment and for Susan to be involved in it herself.
- 50:52And Julie put together that training school, which we are
- 50:55now like running. But you know, it's just that to
- 50:59have someone leading the company with such a passion to develop,
- 51:03you know, the people around her, it's what makes I think I said.
- 51:06Tries Angela. But I have said it's the, IT is
- 51:10like I think you know, that it's the kind of the secret sauce
- 51:13behind me is just that to, to be so passionate and for everyone
- 51:18looking to just and inspire enthusios around them, it's just
- 51:21fabulous. All three of you have now been
- 51:22recognised by the wider industry.
- 51:24That's it is amazing that you you can start as a Saturday tour
- 51:27guide and have an influence and so many people who are visiting
- 51:31and so many people you and work with.
- 51:33You'd pick the picture of a young Angus wanting to learn it.
- 51:36My dad think was 42 and liked whiskey, didn't really know
- 51:41anything about it. Absolutely loved it.
- 51:44I think even like the handbook you used to get, he was like,
- 51:46this is the best whiskey book I've ever had.
- 51:48And that's, and this was the big, this is the big you had to
- 51:51learn to basically be a bit more comfortable to get on tours
- 51:54because, and I remember before I started working in whiskey, I
- 51:57was thinking, yeah, whiskey could be interesting.
- 51:59Him giving me his sweet handbook and said, well, listen, that's
- 52:02the best platform to learn from. So I've never worked here, but I
- 52:05had to do the reason. Susan, you know, I mean, after
- 52:10that wage rise, obviously talking out like this, but I
- 52:14have to say, you know, you could go into any business podcast or
- 52:20they'll talk about culture in the workplace.
- 52:22They'll talk about all these things and one of the key
- 52:23phrases you hear throwing around a lot is like planting trees as
- 52:27an organization. And I mean that in terms of
- 52:29planting trees with people. So what you're doing is you're
- 52:32and you're, you guys, you're, you're a great example of that
- 52:35in the fact since that you walked in here for the first
- 52:37Saturday and here you are still. And you've worked your way
- 52:40through the organization to where you are right now.
- 52:43And you then look at the guests that we've had and the people
- 52:45that we've maybe not had, but people within the industry.
- 52:48I mean, how, how many other people have maybe worked here
- 52:50that have gone on to become keepers of the Quay?
- 52:53How many other people have gone on to start working in industry
- 52:56or working in whiskey, creating whiskey?
- 52:58It must be immensely proud, but also like what a great thing
- 53:01that this this place has been able to achieve to be able to
- 53:04have that. Oh, I, I know.
- 53:06And I think it's one of the things that keeps all of us here
- 53:10is that kind of pride in seeing. And I think Angela's already
- 53:14said young team coming in. Yeah, not really necessarily
- 53:19interested in whiskey, doing degrees in various different
- 53:21things from medicine to history and then actually deciding they
- 53:26want a career in Scotch whiskey. It is hugely rewarding.
- 53:30How do you make because that was the thing I think you talked
- 53:33about Angus on the, the episode. You know that the quote, it was
- 53:36the fact that I can't remember what distillery you'd been to
- 53:39and you said that the the, the the lady that was taking you
- 53:42around. Interesting enough, this was
- 53:43Blood Neck. I'd rent that.
- 53:45Yeah. And I think she had a chemistry
- 53:46background. And so she was very, very
- 53:49interested in explaining. And she explained it very well.
- 53:52The chemistry behind the process of making whiskey.
- 53:56I have to admit, for me, it really flew over my head.
- 53:59Laura, my wife, really quite into chemistry.
- 54:02Found it really, really interesting.
- 54:03So, you know, obviously, you know, we've spoken even a little
- 54:07bit on this podcast how people are in some people are
- 54:09interested in history, some people are interested in the
- 54:11production, the science of it. And that's obviously a great
- 54:14thing about whiskey as well as that you can come, you can come
- 54:17to it from different yeah areas. But am I right in saying that
- 54:20passion that she still has? Oh, exactly.
- 54:22Despite exactly I'm not in the chemistry but at the same time.
- 54:26Exactly. People start talking about
- 54:28Amelie's. I'm going, you know?
- 54:31But you're right. The passion she had kept you
- 54:34engaged? Yeah.
- 54:35How, how, how do you do that? Like how do you guys, when
- 54:39people walk through the door now, what's very length has
- 54:43talked about already that people are actually walking through the
- 54:44door in their 20s. Who ordered it?
- 54:46And we've, we've mentioned that we live now in the age.
- 54:49I think Paul Main talked about it on the on the podcast.
- 54:52She was like, I was a whiskey geek in the 90s, so I had to buy
- 54:55books and I had to go to really obscure whiskey festivals.
- 54:59When if you went to whiskey festival in the, in the 90s, you
- 55:02would a bit of a weird, bit of an oddball, you know, 'cause
- 55:05you're like, oh, you're going a stuffy room with guys that
- 55:08probably stuck. And what about everyone was
- 55:12talking about, you know, cast types.
- 55:14And back then, you know, you couldn't openly talk about it
- 55:17too much because people like God, he's a bit bit full on with
- 55:19whiskey. Whereas now, you know, we're
- 55:21seeing this sort of like I said, we don't tick tock now and we
- 55:25have people getting involved in our tick tock.
- 55:27I'm thinking I'm too old for TikTok.
- 55:29But yeah, there's people on TikTok that are engaging with
- 55:31our content about whiskey. I I think it's kind of Angela.
- 55:34So the enthusiasm isn't it? Yeah, but how do you do it,
- 55:36though? What's this?
- 55:37What is that? What do you do when someone
- 55:39walks through the door? Do you, first of all, in the
- 55:41interview, do you have to look at someone that could be like,
- 55:43I'm looking at that person, I'm going.
- 55:45They can be enthusiastic about talk because all right, maybe
- 55:48some people are walking in already knowing about whiskey,
- 55:50but there'll be other people that walk through the door when
- 55:52neither job right. So how do you, how do you get
- 55:55that person to stand for a group of people and go, I love whiskey
- 55:58even though they've never liked whiskey before?
- 56:02That's not something we're worried about interview.
- 56:06What we're looking for is attitude.
- 56:08We're looking for someone that likes people and wants to speak
- 56:12to people and is genuinely interested in people.
- 56:14We can, absolutely. We know we can ignite that
- 56:17passion in whiskey. Doesn't matter who it is.
- 56:19I think I can't remember one person that's walked out here
- 56:22saying, well, I, I still don't like whiskey.
- 56:25So you know, once, once we've decided they're going to fit
- 56:28because they like people, they're going to talk to people.
- 56:31They they've got that dynamism and, you know, that enthusiasm.
- 56:35We know we can get them really on the whiskey.
- 56:37So if I walked in and said if I walked in in my interview and
- 56:40you said as a stipulation, do you like whiskey?
- 56:44And I'm going yeah, yeah, but I'm lying.
- 56:46Or are are do you comfortable enough for someone to say would
- 56:49perfectly No, absolutely not a. Question but and I think to this
- 56:53day, I don't obviously do so many interviews now, but to this
- 56:57day I think when they ask the question you say they say this
- 57:00has no relevance or bearing on whether you don't get the job or
- 57:03not, We're just interested to know so.
- 57:04What about yourself then? What?
- 57:05What brought you into there? Well it was through my
- 57:08languages. I was working at the what used
- 57:12to be called the Caledon Hotel at the weekend as a what used to
- 57:16be called the Chambermaid and it was in my view slave labour.
- 57:20I had thought I might like a career in hotels.
- 57:24That put me absolutely off ever working in a hotel.
- 57:28I can tell you now, I remember I got paid £1.98 an hour really
- 57:32and it was like a full 8 hour shift, no lunch break.
- 57:36So my, my mother spotted an advert in the paper for the
- 57:41Scotch Whiskey Heritage Centre as it was then called.
- 57:44It was about to open and they were recruiting and I was going
- 57:47to Edinburgh. You need to do languages.
- 57:49And then my mummy's like, well look you could get rid of that
- 57:52job and that would be a good job.
- 57:53You could use your languages. So I applied at that point.
- 57:56So it was purely as a means to use my languages and meet
- 58:00international visitors, but very quickly.
- 58:04And it was great because we're owned by the industry.
- 58:06You met all these amazing people, you know, Jim McHugh and
- 58:09Richard Patty. Well, as I said, your board is
- 58:11just a who's who of incredible people.
- 58:14And you, they were all so generous with their time and
- 58:17information. And were you a whiskey drinker
- 58:19before? No, absolutely not.
- 58:21Absolutely not. My dad had a cabinet that had
- 58:23some whiskey in it, but that was my only.
- 58:25Experience we are. Like I say again, I'm not in
- 58:27trapped labour, but we're going back to the 80s and.
- 58:30Yeah, OK. But as I say, like whiskey, like
- 58:35our sores I've talked about on the podcast.
- 58:37Leave at the point of Eve. But I talked about the I've
- 58:39talked in this podcast before and my dad worked in whiskey and
- 58:42hated whiskey, right? And he's.
- 58:45Ruined the mall things. Yeah, but, but, but, he said.
- 58:48I can. I hated whiskey.
- 58:50And then he talked about distilleries, and he's like,
- 58:52you've been. And again, through the time that
- 58:54he was working there, you're talking about 1985 to 1988.
- 58:58And he's saying, yeah, being the one distillery, you've been in
- 59:01them. All right, You've got a boring
- 59:02guy talking about a boring procedure that he found
- 59:06completely null and that. Was your attitude for some time.
- 59:08Was because I took that attitude and gone.
- 59:11Yeah, whiskey's whiskey, right? Three ingredients, same process.
- 59:15How can it be interesting? And there will have been a
- 59:17point, and you maybe know this point because of the industry
- 59:20that you're like where you're working between tourism and that
- 59:22where whiskey realized. Get your act together, because
- 59:25actually, as well as being a a product that people can drink
- 59:28and a product that we can explore in the world, it's also
- 59:30a product that we can bring people to.
- 59:32Stuart tech talks about Tora vague.
- 59:34We talk again, short, sharp elbows.
- 59:36I'm saying to him, I bet you Tora vague are breaking it
- 59:39because I, you know, sky now having two distilleries Diage,
- 59:43you'll be like, no, no, no, this island's only big enough for one
- 59:46of us. Bow something.
- 59:47And he said no, because guess what?
- 59:49Sky's loving it because now people are saying if you're
- 59:51going to come to sky, you might spend an extra night because now
- 59:54instead of going to tower Skirt, you're going to go to Tora
- 59:57vague. Guess what?
- 59:57Now it's you might do telescope Torreveg and Rassie and suddenly
- 1:00:02everyone's going. That's three extra days people
- 1:00:04will expect. So did you see in your period of
- 1:00:07time when that moment was when the industry kinda said, hang on
- 1:00:10a minute, let's get this right and let's really hit it?
- 1:00:13Yeah, I mean, I think it started around the time we opened
- 1:00:16because closely we were closely followed by Glenn Kinchy having
- 1:00:20a visitor centre. Glenn Fiddish had already had
- 1:00:23one, but it was kinda out of reach at that time for many
- 1:00:26visitors just because of the transport network.
- 1:00:28Yeah. And so it was about that time
- 1:00:31that it started to to roll and then give it 10 years more.
- 1:00:36There was a a real flurry for opening visitors and just.
- 1:00:40And they were the the the brilliant thing was they all
- 1:00:42hooked on something different. Yeah.
- 1:00:44Yeah. And the best way to learn about
- 1:00:46whisky, I think, as Angela mentioned, is to visit the
- 1:00:49distilleries because it's cement something unique in your head
- 1:00:53about that particular. Or stick that stick, a big piano
- 1:00:56on the floor. And they had it.
- 1:00:58They had it. The what was that?
- 1:00:59The Grouse experience? And you used to be able to jump
- 1:01:03on the on the piano and do that. Yeah.
- 1:01:05That's a good time to ask, 'cause we asked Angela, is it,
- 1:01:07what's the, what's the distillery you want to visit,
- 1:01:08Susan, that you've not visited? I I've visited quite a lot as
- 1:01:12well and so it it's probably. Over 70.
- 1:01:15Yeah. Nearer 8, yeah.
- 1:01:18Yeah, we have. We, we keep our run in total.
- 1:01:21I need to go back and look at mine, but it's probably the
- 1:01:23newer ones. Yeah.
- 1:01:24So the newer ones that are open that I've not had the chance to
- 1:01:26visit. So we run twice a year, we host
- 1:01:31and chair the Distillery Visitor Centre Managers Forum and it
- 1:01:35gives us the opportunity. We move it round so that it's
- 1:01:38fair and equitable for everybody.
- 1:01:41The people that attend love it because not only are we all
- 1:01:44sharing Intel in terms of tourism and visitors and
- 1:01:47products and problems and toilets and all the boring stuff
- 1:01:52as well, but we also take it as a learning journey.
- 1:01:55We get the opportunity to tour in that distillery.
- 1:01:57The poor guide that has to take us all right I.
- 1:02:02Remember feeling incredibly jealous of some of your stuff
- 1:02:05because you used to go to North British?
- 1:02:07Yes, because we still do that. And that's something that again,
- 1:02:10even people, the industry, grain distilleries just go, well, why
- 1:02:13would you go round a grain distillery?
- 1:02:14I've been whiskey long enough to be like, I really want to go
- 1:02:17round grain distillery. Yeah, no, it's great.
- 1:02:18North British are fantastic and they give us that opportunities
- 1:02:21to take the staff who've not been down.
- 1:02:23Yeah, in an evening usually to go round.
- 1:02:27And sometimes actually not that long ago it was Michelle Peetsey
- 1:02:30that was the operations director and she had worked here.
- 1:02:33So she took the movement and at the end she said, you know, my
- 1:02:36career started a Scottish whiskey experience.
- 1:02:39So that's just so, that's good. It so motivates.
- 1:02:42So what? Would be what are the new
- 1:02:43distilleries for you and like what?
- 1:02:44What distillery are you desperate to visit?
- 1:02:48So you've had Justine from Cask Whiskey on the podcast?
- 1:02:52Yes, twice. Yeah, yeah.
- 1:02:55So she started and logged on this Edema whiskey group, and
- 1:03:00I've been visiting distilleries. I think the new ones, they're
- 1:03:06interesting. We actually went to England in
- 1:03:08our last outing. And did you know there's 55?
- 1:03:12Yeah, I know, I know. Yeah.
- 1:03:14So we visited. Lance Morgan?
- 1:03:16Yeah. Big fan.
- 1:03:18Yeah. Really.
- 1:03:18Interesting setups, don't know. We'll put you on the spot there,
- 1:03:26yeah. I'll go anyway.
- 1:03:29Sherry Cast. It's a question for you, Susan,
- 1:03:31as well, is that, you know, we're talking about new
- 1:03:33distilleries, new independent distilleries.
- 1:03:35Now you're owned by the industry and that that's primarily the
- 1:03:39older companies that have been in the industry for a long, long
- 1:03:42time. How how do you engage with new
- 1:03:45independent distilleries about or do they approach you talking
- 1:03:49about bottles in your shop, bottles behind the bar, because
- 1:03:51obviously there are there are there is that you know, we've
- 1:03:53talked about independent bottlers moving with the times
- 1:03:56and the the you know, the state of the whiskey industry in
- 1:03:58Scotland changing I. Think it's also because it's
- 1:04:01really actually Scott Whiskey experience or the editor
- 1:04:03centers. It was before it wasn't.
- 1:04:06May be that easy hasn't you have all the distilleries on board
- 1:04:08straight away. There'd be some even sub
- 1:04:10distilleries now independent distilleries who who aren't, you
- 1:04:13know, part of the of the set up here.
- 1:04:15So a new distillery starts, new approach ends, and the approach
- 1:04:18here does that. So I mean our, our strategy is,
- 1:04:21is to and it's really an Angela and I job description to to
- 1:04:25approach new distilleries just to let them know we exist.
- 1:04:28Yeah, no, because really until they've got mature mall, they're
- 1:04:32not really going to become part of us because there's cost
- 1:04:35involved in. But having said that, because
- 1:04:39Angela and I are very busy. Having said that, we've we, we
- 1:04:43sometimes fail in terms of the distiller comes to us first, OK.
- 1:04:47So I think because now we're kind of known in the industry,
- 1:04:51it is great and it saves, it saves us a lot of hassle when
- 1:04:55they come to us first and we're delighted.
- 1:04:57There's a massive success stories for distilleries.
- 1:04:59It might not be particularly big in production.
- 1:05:02Think of Glide Scotia for example.
- 1:05:04When you do you just I've done, I think I've done standard tour
- 1:05:06here 6 times. Really.
- 1:05:08Yeah, and it's amazing. They'll claim that as he's
- 1:05:12worked here on a CV, did the Sweet, did the Sweet tour over
- 1:05:17six times. I mean before This is why I
- 1:05:20should come if you want to understand first and foremost,
- 1:05:23it's the most beautiful video on the regions of Scotland to ever
- 1:05:26seen your entire life. But learning is very fast,
- 1:05:28fundamental historic interpretations of whiskey
- 1:05:32regions. I don't think I'd ever had a
- 1:05:34camel tone before. I think the first Campbellton
- 1:05:35whiskey I ever had was in here and that Camel Tone whiskey was
- 1:05:39the only Camel Tone distillery that was that was part of Swift
- 1:05:42whiskey experience and I was sold on the brand having
- 1:05:45experienced it here. And I've been buying whiskey
- 1:05:48from from Glenscotia since then. So it is really interesting that
- 1:05:52even though Glenscotia had a very established distillery
- 1:05:55dating date or 1826, whatever it is, it's not a big brand
- 1:05:59globally necessarily. So it's amazing that impact it
- 1:06:02can have. And looking at the bar upstairs,
- 1:06:04we're looking at black, we're looking at what's a program.
- 1:06:07I think there's a lot on you to sell these Linders Abbey
- 1:06:09selection. Yeah, Eden.
- 1:06:11Well. It's distilleries that I've not
- 1:06:12visited yet. I can come here and I can do
- 1:06:15that kind of core range and get to discover the distillery.
- 1:06:18That must make a lot of sense now we're living in the age of
- 1:06:20new distilleries. You guys have seen that change.
- 1:06:23Yeah, I think you mentioned that.
- 1:06:25I don't know whether on the when we start to come back, you know,
- 1:06:29many years ago when this place started was people that go north
- 1:06:31as Sterling, you know, and now. And of course the great thing is
- 1:06:36you don't have to go north of Sterling to enjoy in Edinburgh.
- 1:06:38You could stay in Edinburgh, you could say you.
- 1:06:40Don't even have to go to East Lothian, yeah.
- 1:06:42But yeah, because up until was five years ago, yeah, longer
- 1:06:45than that, I don't know you, you would if you were in Edinburgh,
- 1:06:48Glenn Kincher was the place to go, whereas now that's.
- 1:06:50So funny you want to have it still has the Edinburgh.
- 1:06:54Yeah, the bottle and then we've got all these.
- 1:06:56But then I mean, look at like I'm saying we talk about
- 1:06:58eternity on Fife. Now you've you mentioned Linders
- 1:07:00Abbey, you've got all these different.
- 1:07:03So so somebody can fly into Edinburgh and Angela you'd
- 1:07:07mentioned about up to space I'd that way we we we we are
- 1:07:11terrible in this country for saying like a 2 1/2 hour drives
- 1:07:15miles away. You we Australians that will say
- 1:07:17I've got drives 2 1/2 hours to meet a neighbor.
- 1:07:19Yeah, like we've had Canadian team here before and like
- 1:07:22they're laughing, like the distances we're saying they have
- 1:07:25to travel. Well, well, literally, he said.
- 1:07:27So we've got a Memphis, Memphis, Memphis.
- 1:07:33And he said that, yeah, 3 hours to cross state lines to go to go
- 1:07:36to a liquor store because a different importer goes into
- 1:07:42that liquor store in that area. So he knows.
- 1:07:44And he also does his old dusty hunting where they'll try and
- 1:07:46find old bottles of the back of shelves.
- 1:07:49But yeah, even at that though, if you're here for five days as
- 1:07:52a as a tourist, an American, it's maybe Scotland for five
- 1:07:55days. And we're across the Ireland and
- 1:07:56we're down England and we're flying home.
- 1:07:58We're in Edinburgh maybe as a day to go all the way up to
- 1:08:02distillery. Now you can say, listen, you can
- 1:08:04stay in Edinburgh, go two or three or you could.
- 1:08:07And there's that. Do you see that people walk in
- 1:08:10sort of not really that keen on whiskey?
- 1:08:13Or maybe we may as well do it. We'll do the Edinburgh tour and
- 1:08:16suddenly they come in and go, right.
- 1:08:18How can where can I go now to find I want a distillery now
- 1:08:20because I've done that, I've done this experience.
- 1:08:22Yeah, and I think, again, that's something that's kept us here
- 1:08:26this long that, you know, people come in just ticking off that I,
- 1:08:30I did something with Scotch whiskey when I was in Scotland.
- 1:08:33And by the time they finish the tour and they're speaking to the
- 1:08:35bar staff, yeah, that often what they're saying is we're only
- 1:08:38here for like 2 days. Yeah, but we're already planning
- 1:08:42coming back and we're going to go further north.
- 1:08:44Yes, Where she's go. And attraction, not just a
- 1:08:46whiskey attraction. Yeah, well, absolutely.
- 1:08:49So the numbers, I mean, I don't know if that's what somebody's
- 1:08:51was, but the numbers of visitors, so.
- 1:08:53How many people do you normally on average for a year?
- 1:08:55What would you get bigger? What's?
- 1:08:56Your targets for an annual footfall in a place like so.
- 1:08:58Footfall actually round the tour about 225,000, but footfall of
- 1:09:04people engaging with us within the business.
- 1:09:07So taking that 225 out, it's about 400,000.
- 1:09:12From all over the world. From all over the world, 70%
- 1:09:14international biggest market is the US but but pre COVID was
- 1:09:21closely followed by China and China's coming back up.
- 1:09:24Yeah, Asian tourism is we all all fell months now in
- 1:09:27Edinburgh. Just been a change since before
- 1:09:29COVID, no? Yeah, I wanna, I wanna, I wanna
- 1:09:31speak with some we've we've talked a lot about.
- 1:09:33The tours because we didn't really go into it.
- 1:09:35Oh, no. OK, we'll talk the tours.
- 1:09:36I said I've done the standard tour many times and with what we
- 1:09:40spoke about this being a great introduction to Scotch whiskey,
- 1:09:42but Lenka, you can be really into your whiskey and come here
- 1:09:46and get some really interesting tours.
- 1:09:48What tours do you actually offer here and what do the tours
- 1:09:51entail? So we have the three basic
- 1:09:54silver, gold and platinum. They run every day all the time.
- 1:09:59And then the higher specialist tours experiences that I look
- 1:10:03after are we have blend your own whiskey experience that Susan
- 1:10:10and how long ago 10 years now. Well, it was.
- 1:10:15It was on a birthday. It wasn't it of us.
- 1:10:19And As for because? It's 20 and well, we've been
- 1:10:23running it before then I think must have come in.
- 1:10:26I remember we launched it in the Old Course Hotel, really, when
- 1:10:29the Association of Scottish Visitor Attractions, we had all
- 1:10:31these attractions, so there was about, I don't know, 300 people
- 1:10:35there for dinner. We're all setting.
- 1:10:36So we were doing the entertainment pre dinner and we
- 1:10:39were launching this Blend Your Own.
- 1:10:41Honestly, I was cursing it because I had a team of about 8.
- 1:10:44It took us forever to set up all the equipment.
- 1:10:46Yeah, all the hotel staff hated us because we were messing up
- 1:10:49all the settings on that. So what?
- 1:10:51They were all So did they all have samples on their table?
- 1:10:54Yeah. We had and they were bottles and
- 1:10:57pleasure in so. Yeah, So what?
- 1:10:59Work the works. However, we knew it was gonna
- 1:11:01work because I have never seen adults so excited about mixing a
- 1:11:06few whiskeys together and sticking a label in a bottle.
- 1:11:09It's brilliant. It's.
- 1:11:10Very popular with the French market.
- 1:11:13I've got got a lot of big bookings for the French goods
- 1:11:15because you get to take away your unique.
- 1:11:17Yeah, yeah, bottle. And it's hands on and it's a lot
- 1:11:20about sensory. Yeah, we have an experience
- 1:11:24called Tasting Tales where we mix food and whisking,
- 1:11:27storytelling, just basically anything to engage people in the
- 1:11:31stories and in the sensory part of tasting, nosing.
- 1:11:37I find that people are completely present in the moment
- 1:11:41when they're doing that. They're not taking pictures,
- 1:11:44they're not doing recording, they're not, you know, they're
- 1:11:46just talking to each other. And the best thing about it is
- 1:11:50also if you get strangers together in a group like that,
- 1:11:53the friendship, the camaraderie and the engagement, the
- 1:11:57memories, creative memories. Well, I guess we, we were
- 1:12:02actually a tasting Greg Urquhart hosted a tasting that we were at
- 1:12:05where we did a blending session and what was very what was very
- 1:12:08interesting. Well, what was very interesting
- 1:12:10about that was, and it will be, I'll be interested in finding
- 1:12:13about from you guys as well. Because you're saying about
- 1:12:15people that come through the door, are they whiskey
- 1:12:18enthusiasts or are they are they are the tourists are coming in
- 1:12:22because in Scotland we have a very probably bad reputation for
- 1:12:26people in people who drink whiskey.
- 1:12:28Well, first of all, they'll get the one we hear a lot of blinds
- 1:12:30are naked blinds are crap because you know, single malts
- 1:12:34away to go blinded. Whiskey is rubbish and all that
- 1:12:36kind of stuff. Yeah, I mean, I'll be honest,
- 1:12:38Like there was there was interpretations that you build
- 1:12:41up through other people that you hear from.
- 1:12:43And yeah, I must admit, I used to think blinds, blinds one that
- 1:12:46didn't do it for me because I was going.
- 1:12:48Now, why would you have a blend when you can have a single mole
- 1:12:51then you do. And that evening that we were at
- 1:12:54was all people who were whiskey drinkers, and it was a surprise.
- 1:12:58So they came along to tasting. They didn't realize that part of
- 1:13:01the tasting that they would get to do is, by the way, halfway
- 1:13:04through this taste and you're going to all get to blend and
- 1:13:06we'll bottle this. And there was a few guys in
- 1:13:09there that because again, Greg, can you say I'm nicely talking
- 1:13:12about blend? You got guys be like my eye
- 1:13:14blinds. I'm in.
- 1:13:15I get single Maltz way to go. And it was a blended malt that
- 1:13:17we put together. And it was fascinating because I
- 1:13:21Greg mentioned on the podcast months ago, over a year ago,
- 1:13:25making flavour. That's what you get to do.
- 1:13:27When you're a science, yeah. You, but not just a science,
- 1:13:30it's just an enjoyable thing. You can suddenly say, you know
- 1:13:33what, I am going to blend the whiskey that I like the taste of
- 1:13:37it doesn't matter. And I Libby drove from Taman.
- 1:13:40She talked about that with her her bottling that she did.
- 1:13:43Where was it was there was that the, was that the Johnny Walker
- 1:13:47experience? Yeah.
- 1:13:48And she said like, that was one of her what 3 drams was.
- 1:13:51She said fortunately there's only one bottle of it, but it
- 1:13:53was the bottle that I got to blend.
- 1:13:54And yeah, and because I made it, I got to make a whiskey that I
- 1:13:57personally absolutely love because it hit every flavour
- 1:14:00point, every note that I enjoy. People would meet a grim from
- 1:14:03three years ago and he says, well, I only drink single malt
- 1:14:05and. Five or three years ago I was a
- 1:14:07bit more on. Point somebody saw a single Cash
- 1:14:09Cash strength and you say, well, none of these none of these
- 1:14:11sillies would be in business if it wasn't for Valentine's and
- 1:14:13white Mackay that kept kept the production going.
- 1:14:16That's building Bobby bars collection.
- 1:14:17I think the bottle he's happiest with so far.
- 1:14:20So Valentine's Seventeen 1980s. Valentine's daft and.
- 1:14:23I got got it for 40 lbs on auction for 17 year old artist
- 1:14:26in 1980s. I had I watched 40% and I know
- 1:14:30that if you're really into Westgate, that's you can
- 1:14:32criticize that if you choose to criticize that, but that's some
- 1:14:35liquid history. It's thought provoking and it's
- 1:14:38important. And actually I've just spoken
- 1:14:40with the regions in this, my discovery of Campbelltown and
- 1:14:42this building. But I think you offer a blend as
- 1:14:45well. Do you offer a blend as well?
- 1:14:46And, and that that taste and experience and, and a lot of the
- 1:14:49tour is about the green, the malt, showing how blends are
- 1:14:53made, etcetera. We're not even spoken about the
- 1:14:56most glamorous part of the Scottish experience, which is
- 1:14:58this whiskey room, this whiskey collection.
- 1:15:01How how did that come about? Because it it probably one of
- 1:15:04the highlights of the tour is this room that you go into and
- 1:15:07for anyone that has done it or has a.
- 1:15:08Lot to be locked in that room. It's an incredible, incredible
- 1:15:11collection. I mean we, we, we went in,
- 1:15:14Graham and I. Was like deeply aware of it
- 1:15:15instead of fashion shark going around, yeah, it's just bottles.
- 1:15:19There's a story I told on the very first episode we did about
- 1:15:22a bottle a blended A blend I had I saw in Japan.
- 1:15:27I'm from having grew up in Harrington.
- 1:15:28There's a a blended A blended whiskey called Haddington House.
- 1:15:33And we went in. I said, I'm wondering if it's in
- 1:15:35this connection. There's a bottle of Harrington
- 1:15:36House and sure enough, there it is.
- 1:15:39So that just shows you the kind of extent.
- 1:15:42It was a Brazilian. It was a Brazil.
- 1:15:43Yeah, exactly. Yeah, so it was Clive V Days who
- 1:15:46got in touch with us way back to say that he really wanted his
- 1:15:52collection to come back to Scotland and he really wanted
- 1:15:55people to enjoy it. So he wanted it to be on display
- 1:15:58to the public and and to be perfectly honest and at the time
- 1:16:03there was no way we could have afforded to buy the collection
- 1:16:06from him and transport it and pay the duty to bring it back
- 1:16:10into the country and build a vault to house it.
- 1:16:15So Diageo stepped in and said, well look, if we buy it and we
- 1:16:19transport it and we deal with the duty, if you house it and
- 1:16:23look after it, then let's do this.
- 1:16:26So that's what happens. So we have a rolling 10 year
- 1:16:30loan from Diageo. How many bottles are in that?
- 1:16:33So there are 3000, 180, four, 300. 83,380. 4 So it was a good
- 1:16:41day for the Exchequer when they came back home.
- 1:16:45I know. And the thing, the thing was we,
- 1:16:48we were the Aggio explained that it was really like a work of
- 1:16:51art. Yeah.
- 1:16:52Yeah, museum piece and and they said it wasn't even worth the
- 1:16:56paperwork to try and get them to ignore the duty.
- 1:17:01So he ended up just paying the duty, which was horrific, to
- 1:17:04bring it back, yes. And is is is a chap still alive?
- 1:17:07Is he still alive in Kent? He actually passed away just a
- 1:17:10couple of years ago now. Not even that.
- 1:17:12Just last year last. Yeah, but he was able to come
- 1:17:15back. He came twice to see it, didn't
- 1:17:18he? The first time he saw it.
- 1:17:20I wish I had thought I should have had Kleenex tissues there
- 1:17:23because it was emotional. I bet for him to see it because
- 1:17:26he'd had it in his house on wooden shelves.
- 1:17:30It wasn't. It wasn't buying glass.
- 1:17:32It wasn't lit particularly well. And then when he came in and saw
- 1:17:36that, I mean, it's really. Emotional.
- 1:17:37His legacy is there forever. Now that whiskey.
- 1:17:39Collection, yeah, I think, I think it really he was so
- 1:17:42pleased and especially then to meet us and to know that it was
- 1:17:46going to be looked after. Looking after.
- 1:17:48That meant a lot to him and and to his sons to this.
- 1:17:50Day his son came yeah, he's still going to go yeah, yeah,
- 1:17:53yeah. That's a it's the wow moment of
- 1:17:57the IT is, and it's the Eureka moment for many people.
- 1:18:00You give them all that story, all the background, they choose
- 1:18:04their own whiskey and then they're in this even.
- 1:18:06The way the doors open, yeah. And The thing is, what's nice
- 1:18:09are. There any bottles in that
- 1:18:11collection that you point out you know or any in that of
- 1:18:15special significant. Angela's not in the way she
- 1:18:17knows. She knows exactly what is it.
- 1:18:18What, three? Well, yeah, this.
- 1:18:19Is 384, which we've all been tasked with cleaning?
- 1:18:24Yeah, over the last years as well.
- 1:18:27So it's a real privilege, you think, You know, a cleaning task
- 1:18:30is usually quite boring, but it's a real honour to get that
- 1:18:32close to the bottles to read the stories.
- 1:18:35It is. It's.
- 1:18:36Is there still bottles that you'll walk past to go cut it?
- 1:18:39Yeah, absolutely. Yeah.
- 1:18:41But it's really interesting because there's ones because we
- 1:18:43get that up close to them, like you'll you'll point ones out to
- 1:18:48the team that they've never seen before.
- 1:18:51Collection of about four that have got glass animals, like
- 1:18:55blown into the glass of the muscle and like some of the team
- 1:18:58have never noticed that. There's other stories like
- 1:19:01again, like going back to Glenn finish.
- 1:19:03There's the Janet she'd Roberts bottling and when we worked at
- 1:19:07the distillery it's either I've been 110th birthday or 100th
- 1:19:12birthday and everyone working at the distillery was gifted a
- 1:19:15bottle at the time and 1 is that those are in the collection, but
- 1:19:19I've also got. Really, that's cool.
- 1:19:22So you can say I mean that's that's the nice thing about that
- 1:19:25collection is there's it's not, I mean there's there's
- 1:19:28certainly, definitely bottles in there that you're going never
- 1:19:31heard or seen that, but there's also plenty of bottles that like
- 1:19:33and yeah. And I think that's what's quite
- 1:19:36nice about it is like there'll be people that have got like
- 1:19:39when I went in there, like Ballantine holds a special place
- 1:19:41for me through the family connections.
- 1:19:43So instantly I'm looking for all the Ballantines bottles and I'm
- 1:19:46good God, that's an old one there and, and all this kind of
- 1:19:48stuff. And there'll be loads of people
- 1:19:49that are saying, you know, you've got David lines.
- 1:19:52He was looking for the Glenn Geeries and you'll what's 1
- 1:19:54truck care absolutely loves he's.
- 1:19:56Big Glenn talkers. Glenn Talkers again.
- 1:19:57Yeah, it's your. Classic one where it's like, I
- 1:19:59remember that. Yeah, it's on my granny.
- 1:20:01That's everything. So that's why you can't just
- 1:20:03walk past that, because what happens is you'll walk past.
- 1:20:06You go quite die. There's an old grand bottle that
- 1:20:08I can remember seeing on my granddad's but you know, do.
- 1:20:11You know, when we asked the public, so we did a big survey
- 1:20:13because we were redoing the whole tour at the time and that
- 1:20:15that was going to be part of it. And we asked the public if they
- 1:20:18would like to see a large collection of whiskey.
- 1:20:20And it was absolutely no, not interest.
- 1:20:23Yeah. But we had a gut feeling that
- 1:20:25they didn't know what they actually wanted.
- 1:20:28So we ran with it, took that risk.
- 1:20:32And I remember as we were, because we placed the collection
- 1:20:35and Christine McCafferty, the archivist at Diageo, she came
- 1:20:39over and we were all in the collection placing it and the
- 1:20:42contractors were still working in the gallery area.
- 1:20:45And up until that point, I mean, we'd been chatty, but every day
- 1:20:48kind of chatty, never asked about whiskey.
- 1:20:51But once we started placing that collection and they started
- 1:20:54seeing bottles, they're like, Oh, my granddaughter.
- 1:20:56Where's? That and, oh, that and, and I
- 1:20:58knew at that point we all, it was really going to work.
- 1:21:02Yeah. Because they were not interested
- 1:21:04in whiskey, but already they were seeing things and they were
- 1:21:07like, oh, that looks amazing. Yeah, that's fascinating.
- 1:21:09You got favorite bottle in the collection, Susan?
- 1:21:12OK, I, I, I see bottles that I don't think I've seen for ages,
- 1:21:16but I, it's when you get industry in there and they're
- 1:21:21telling the stories behind the bottles that are not on the
- 1:21:23labels, that's when it gets really interesting.
- 1:21:26Come on, I'm being like, I can't believe you've got that limit
- 1:21:28like. Well, I yeah, Richard has and
- 1:21:31and Willie Tate, he used to be do.
- 1:21:33You have to put do you have to put like like rubber sheets on
- 1:21:36the floor when he's in in case he does his swirl around and.
- 1:21:39Finds out and. I've heard a story about your
- 1:21:41carpet and and I have. The most expensive carpet in the
- 1:21:44world? Yeah, we are.
- 1:21:46Just laying in that carpet and he was on the board of
- 1:21:48directors. And.
- 1:21:49You. Am I right?
- 1:21:50Am I right in saying he was on it was maybe to sell his fear of
- 1:21:53staff training and you'd warned him I should have got a new
- 1:21:55carpet and and and am I right? Am I right in saying that he one
- 1:21:59of a young member of staff? This is the way it was told to
- 1:22:03me that a young member of staff was part of the training and he
- 1:22:06gave the glass to him and said Chuck this out to put that on
- 1:22:10the carpet. And so this new tour guides put
- 1:22:12it on the carpet and he's and he's.
- 1:22:16Not the way I remember it. He basically said it wasn't me.
- 1:22:19Richard was defiant and Richard went ahead and threw the
- 1:22:22whiskey. But I was holding a bucket, so I
- 1:22:27managed to get some of it, not all of it.
- 1:22:31And the next morning, Richard appeared with carpet cleaner.
- 1:22:35These are the characters, aren't they?
- 1:22:39Like, what's your what's your favorite bottle in Clive's
- 1:22:41collection? So I would say I remember a lot
- 1:22:45of the bottles, the way they tasted.
- 1:22:49There's a 12 year old Grand Moringer that was released for
- 1:22:51the Millennium, OK, that I bought and opened and drunk as I
- 1:22:55will, all of my bottles quite right.
- 1:22:57But I still remember how beautiful that was.
- 1:22:59And there's a bottle of 18 year old Grand Reserva McAllen that I
- 1:23:02also remember how we tasted. It's a bottle of Abbott
- 1:23:06Provenance. That was one of my Eureka
- 1:23:08moments. And I remember that taste.
- 1:23:11It's like liquid poetry. Yeah.
- 1:23:13You don't forget how it made you feel.
- 1:23:15So yeah. Yeah.
- 1:23:16That that would be my. Favorite.
- 1:23:18Boss, Well, one of the things I want to ask you, you all because
- 1:23:20you've worked in the industry for so long, but also, I mean,
- 1:23:23it's, it's it's wrong to have to talk about it.
- 1:23:26But the stigma of females working in the whiskey industry.
- 1:23:29And first of all, from your one point of view, Lenka, is that
- 1:23:32there'll be people that are being like, well, first of all,
- 1:23:35a lassie and second of all, a formal lassie.
- 1:23:38So how difficult has that been for yourself coming over and,
- 1:23:42you know, trying to speak about whiskey and you know so much
- 1:23:45about it, but yet there'll be there will be people out there
- 1:23:47that go, Nah, Nah, I can't. You don't love it.
- 1:23:50Yeah, yeah, yeah. Because it's a a good challenge
- 1:23:54and generally, I guess, you know, I do love talking about
- 1:23:57it, but I also quite like. People.
- 1:24:01Right, it's never been an issue. Yeah.
- 1:24:05Good. I mean the the initial reaction
- 1:24:07and I must say they are usually Scottish men.
- 1:24:12Yeah, because I mean that, look, let's be honest, right?
- 1:24:14We will talk about Mayor Big Cameron, you and if you were to
- 1:24:17draw a guy right, that was a Scotch whiskey sort of person.
- 1:24:22Right, you ask an American to draw Scotsman.
- 1:24:24Yeah, but ginger guy were killed on right?
- 1:24:27It comes bounding over here. It says how are you doing?
- 1:24:29Want to talk about whiskey? Brilliant.
- 1:24:31Or I think we slaughtered Mark Thompson on one of the episodes
- 1:24:35where it was like a guy in a tweed suit sitting backfire with
- 1:24:38two point or spaniels swallowing a drive around with a cigar.
- 1:24:42I've spoken in the back, show it to Mark Thompson, but again,
- 1:24:45that kind of thing. Speaks to an old guy saying I'll
- 1:24:48have a time. The villain, please, because
- 1:24:50that's the only whiskey that doesn't put colouring in their
- 1:24:52whiskey. And that's the case that
- 1:24:54somebody's told them that. And he's then told 100 people
- 1:24:56that because he believes it to be true.
- 1:24:58And I think there's just this kind of self, maybe self
- 1:25:00entitled. Of course.
- 1:25:01But you guys, I mean the industry and then the world has
- 1:25:04changed massively for the better I would say from from that.
- 1:25:07Point Scotch whiskey. Now all the blenders are women.
- 1:25:11Well, yeah, there's got to be something with it.
- 1:25:14No, but you know, we had as Andrew Murphy from the the
- 1:25:20Scotch Malt Whiskey Society, Yes.
- 1:25:22And he was talking about he's a, he's a, he's a, he's a gay man.
- 1:25:26And he was talking openly about the LGBTQ community and whiskey
- 1:25:29and inclusivity and how the SMWS are very proactive on that.
- 1:25:34I'm desperate to go to drag me to the whiskey taste.
- 1:25:37And a drag, a drag tasted. Yeah, brilliant.
- 1:25:40But yeah, we did joke that as inclusive as whiskey as it was,
- 1:25:43Angus, myself and and Andrew, there's still 33 white men with
- 1:25:47beard sit and talking, talking about whiskey, you know, but but
- 1:25:51you from the 80s through to now, you know, going through the
- 1:25:55challenges you'll have had. First of all, starting out as a
- 1:25:57Saturday tour guide all the way through it.
- 1:26:00Is it something that you've you've you've come across quite
- 1:26:03a lot? Yeah, I would agree with Linka.
- 1:26:06I never saw it as a disadvantage.
- 1:26:08In fact, it was almost an advantage being female because
- 1:26:13once you've you've proven to people you knew about whiskey,
- 1:26:17they were actually far more interested than had it been
- 1:26:20Scottish bloke and I yeah, you know what, Because they were
- 1:26:23interested in how did you get into whiskey.
- 1:26:25So it always turned to your advantage.
- 1:26:29I wouldn't say it did mean you had to kind of dig in for 10
- 1:26:33minutes. Yeah.
- 1:26:34And yeah, you got their attention, but.
- 1:26:36After that you just say Anthony Spaceside, so.
- 1:26:39Have you got that? But that always felt but no, I
- 1:26:43think I've been really lucky in working at Glenfiddich and Libby
- 1:26:46Lafferty was in charge of the visitor experience at that time.
- 1:26:50Absolutely. Like, amazing.
- 1:26:53And then to come down here like, you know, season.
- 1:26:56Season. Yes, it was like heading it all
- 1:26:58up and working in the. The DVC side of.
- 1:27:02It with the distillery managers ring or visitor centre monitors.
- 1:27:06Like. People like Linda Mellis from
- 1:27:09Diageo, Colin Mitchell from Shivas, there were, there were
- 1:27:13just so many like, like women doing great things in Western
- 1:27:17all through the time of I've been here.
- 1:27:19That would always have given you the confidence that.
- 1:27:21Yeah, it didn't, it didn't feel like a thing, but you know, I'm
- 1:27:24still like, it's really disappointing that I know like
- 1:27:27our team still get that. You know, if there's like, if
- 1:27:30there's two of them behind the bar, the question goes to the
- 1:27:33guy and yeah. And it's just, I'm really
- 1:27:36pleased that we've got such a supportive team here and the
- 1:27:39like, the meals in our team are really good at kind of ensuring
- 1:27:44that the the team are involved in that conversation.
- 1:27:47There's really. Inclusivity for a very brief
- 1:27:49time. And I remember my gentleman
- 1:27:53saying I'd like a young man to serve me and then not being able
- 1:27:55to answer this question and then going to have to go and answer
- 1:27:58my question to say I need to ask Lindsay.
- 1:28:00She'll know this. Yeah, I.
- 1:28:03Tasting over at our hotel and open and Ross, he is our head of
- 1:28:08facilities in IT had been my chauffeur for the night and I'd
- 1:28:11conducted the tasting and then at the end of the tasting people
- 1:28:15were queuing up to speak to Ross and ask him questions and he was
- 1:28:18like, I'm our driver. Like that was.
- 1:28:21Like you need to go and. Speak to her, Tom and Monique
- 1:28:23when they worked at the shop. In Carnage.
- 1:28:25Whiskey shop and they both worked together and they were
- 1:28:27both, you know, as a couple at the time.
- 1:28:29Well, I, I thought with that, I was going to the old Einstein
- 1:28:32story, that one one, you know, he had a driver and he, when
- 1:28:35he's doing lecture tours of America and his driver was full
- 1:28:40story. His driver was so knowledgeable.
- 1:28:43And one day he was feeling a bit under the weather and he said, I
- 1:28:45can't do this, but I can't let everyone that's come to see me
- 1:28:47down. And this guy delivered the the
- 1:28:51lecture and at the end there was AQ and A and someone asked him a
- 1:28:55very complicated question and he said, well, that's such an easy
- 1:28:58question. Even my chauffeur will be able
- 1:29:00to answer this question. But.
- 1:29:02Yeah, Tom. 'S Tom and make a.
- 1:29:04Tourist saying I'd like a whiskey, A woman's whiskey.
- 1:29:06Right, well, basically it was an American tourist optimore.
- 1:29:09Yeah, what? Well, because they would say I
- 1:29:11need something to take back to my wife.
- 1:29:12What would you recommend as a a whiskey for a woman?
- 1:29:15And what he was saying was basically like his flavour
- 1:29:18profile. He liked the sweet, the light,
- 1:29:19easygoing stuff, but many she loved the heavily she was.
- 1:29:22Optimore. Yeah, and you know, if you
- 1:29:25suddenly said that, you know, more females and it'll be
- 1:29:29interesting because we are going to come to our, what, 3 jams?
- 1:29:32We've had more females talking about peated whiskey and our
- 1:29:34what, 3? We've had more what, 3 peated
- 1:29:36whiskers and what, 3 jams from female guests than we've had
- 1:29:39from male guests. Now, there'll be plenty of
- 1:29:41people that say strong peated whiskey, pets, hairs on your
- 1:29:43chest, laddie, something like that.
- 1:29:45But actually, you know, it's so it's impossible to actually no.
- 1:29:48And I think as we've seen, and it was Megan Brown.
- 1:29:52Megan Brown, Yeah. It was that the feature with BBC
- 1:29:55about females having a stronger more likelihood of super taste.
- 1:30:00And I've said it, but before we happen to my wife, she she
- 1:30:04actually has we update for the podcast systems she's had.
- 1:30:07She had the Dalai milk N British.
- 1:30:10She like it finished it this time.
- 1:30:11So it's the first drum she's fully finished herself, but she
- 1:30:15has said I want to try it. I want to get in.
- 1:30:17But what would happen beforehand was I would say I'd pour a drum.
- 1:30:19I would. I can't no things.
- 1:30:22Not your. Flavors I can't do it.
- 1:30:24I would pour it. I would say right I'd I'd get
- 1:30:27the the tasting notes up. I say go and smell that time we
- 1:30:30get and if there was 5 flavour tasting notes in there should
- 1:30:33get 3 or 4 of them out of out of the five and I'm going.
- 1:30:36Very personal as well. But it is it's, it's one of
- 1:30:38those things that is, yeah. It is amazing, but we are
- 1:30:41approaching that time because we have effectively what 9 drams to
- 1:30:45get. There and I'm and also we'll say
- 1:30:47thanks for your pick. We could do 10 podcasts if you
- 1:30:50feel ladies, to be honest. Well, I just got away with us a
- 1:30:52little bit. I've offered you know, if you
- 1:30:54ever want to invite Angus, Ross and myself probably I guess
- 1:30:57myself. Ross is about my little right.
- 1:31:00Don't be like to ask a question and if it but if you wanted us
- 1:31:03to, we would happily get Ali Baxter to train us up to to
- 1:31:08deliver that. If he's qualified to train you.
- 1:31:13The last time Ali was on the podcast, and he was great, a
- 1:31:15great brand and master for the Scott Scottish Whisk experience
- 1:31:19was was it was a New Year's episode?
- 1:31:21Yeah, that's right. And it was actually, we recorded
- 1:31:24that on the day that you guys were doing your Distillers Fair.
- 1:31:27And he did kind of say, well, look, I'll be doing the Stars
- 1:31:31fair and there's a good chance I might have a drama too.
- 1:31:33I said no, no, that's fine. And then he kind of messaged me
- 1:31:36on Instagram that day. We're saying like, listen, I've
- 1:31:39had, I've had a few and we've gone to the pub afterwards.
- 1:31:41I'm not going to make it for a podcast, so that's fine.
- 1:31:43We just turned up and then Ali backs it out nowhere Just Rock
- 1:31:46said. And he's he's he triggered song
- 1:31:48for for an old Langside stink at the bells as well.
- 1:31:52So it's. Also, great time when this comes
- 1:31:54out. Congratulations, Ali.
- 1:31:55Oh, he's just got engaged as well.
- 1:31:56He's got. Engaged.
- 1:31:57Yeah. Well done, Well done.
- 1:32:00Yeah, absolutely. So right.
- 1:32:01What we're going to do, how are we going to do is we're going to
- 1:32:03do one what, 3 drums each? Just go around.
- 1:32:05Are we going to go? No, we're doing the three drums,
- 1:32:08but we're going to do one run drum per person per time.
- 1:32:11So what we'll do is we'll start with yourself, we'll start with
- 1:32:14you, Susan. We'll go nice and easy.
- 1:32:15Start with CEO. That's a bit so or what 3 drams,
- 1:32:19any 3 drams. So we'll get your your first
- 1:32:22one, then we'll go Angela and Lenka.
- 1:32:24Okay, well you've just talked about women like Anila.
- 1:32:26So my first one is Anila and we were talking about it earlier
- 1:32:32and, and a lot of what makes drums stand out is where you
- 1:32:37tasted it and who you were with. Yes.
- 1:32:39So my first one takes me right back to my early days when I was
- 1:32:44initially learning lots to alarm.
- 1:32:47But Jim McEwan was definitely one of the people that taught me
- 1:32:51a lot about whiskey and it was the first time I'd been out on
- 1:32:53Isle Up and I was with Jim. And also, I don't know if you
- 1:32:58know Alan Wardrock, who's now with Ian MacLeod.
- 1:33:00Alan was there in his early days, so you can imagine there
- 1:33:05were a few drums. But and Christine Logan, who is
- 1:33:09now the Lady of the Isles, was at Walmart at the time and we
- 1:33:12were all sitting round the peat fire and we were drinking.
- 1:33:15The 17 year old Bulmore to this day is a drum that I hunker
- 1:33:22after because obviously it's not around anymore, but it was an
- 1:33:28amazing drama. Was this one insight of the
- 1:33:29distillery? Pretty much, yeah.
- 1:33:32And oh, in the. Sorry in the.
- 1:33:33Distillery sitting around a a peat fire just all chatting
- 1:33:38about the drama and and Jim was wonderful, answering every
- 1:33:41question he'd throw at him and it was just an amazing
- 1:33:44experience. I say yeah, it.
- 1:33:47Was a great. Yes, and.
- 1:33:48Follow that one up from. From your own point of view as
- 1:33:50well, like the names you're mentioning, being in the
- 1:33:54building, in this building at a time when the whole industry was
- 1:33:58involved, it would have felt like a very exciting time.
- 1:34:01But you're, you're mentioned, you could rattle off name after
- 1:34:04name of people that in the whiskey industry threw them all.
- 1:34:11And at that time must have felt very new and excitement to be
- 1:34:15able to sit like, like you said, sit in the big fire of these
- 1:34:18guys. Yeah, but to this day I feel so
- 1:34:20trivialized. To.
- 1:34:21Have met all these people and who so generously share their
- 1:34:25time and information and enthusiasm, which is, you know,
- 1:34:29really helped me and hopefully I've passed on a lot to new team
- 1:34:33that. Is there something about the age
- 1:34:36statement of 17 that sits with people like so old pony, old
- 1:34:43pony 17, that's been our big 17, right?
- 1:34:47I would say I will yeah, I would say I was actually talking about
- 1:34:50it yesterday with there was a friend of the podcast, the
- 1:34:53ginger boy Hamish. We were talking about it and I I
- 1:34:55was saying that a drama that I've not really spoken an awful
- 1:34:58lot about, but I bought a Glenn Farkle 17 on the options so.
- 1:35:03Discontinued. Again, I remember, remember
- 1:35:05drinking every day. It was yeah.
- 1:35:08But I don't know is it something that.
- 1:35:11I just think, I think that. Is interesting.
- 1:35:13There's a 7 because it's not an age statement that you normally
- 1:35:16see. But well.
- 1:35:18Could it? Could there be an argument right
- 1:35:20now? Angus came out with a little bit
- 1:35:22of an 8. Year old single malt for the
- 1:35:23first release. Of course, absolutely no
- 1:35:25Fantastic. But Angus came out with a bit of
- 1:35:27a cynical argument. When Glen Alec, he changed their
- 1:35:31their their branding. The change the fonts.
- 1:35:34Fonts and everything like that. And you, you sort of remember
- 1:35:37you said that, you know, is it within a distillery's best
- 1:35:40interest that when they change their branding first batches
- 1:35:43that come out, they put their really, really good stuff in
- 1:35:46there. So people will go.
- 1:35:48I remember that because it's sort of that that reckon.
- 1:35:51And is there something with 17? No, Maybe that's it, right?
- 1:35:55Everything 17, although I do like the argument of of the
- 1:35:58first batch being the best batch.
- 1:36:00I bought my dad Tam do bat strength one maybe a year ago
- 1:36:05because he spoke about getting it in the Swee shop 10 years ago
- 1:36:11when they'd just done it, getting it at an amazing price
- 1:36:13and bull more Tempest as well. Another discontinued whiskey
- 1:36:17that he said I think was as a cash strength board and bourbon
- 1:36:21that I think he said that he's got a good staff rate for and
- 1:36:25that he kind of fell in love with.
- 1:36:26But no, I don't think 17's significant.
- 1:36:29I'm going. To I'm going.
- 1:36:30To carry that flag when it comes up.
- 1:36:31Yeah. Angela, what's your what's your
- 1:36:32first story? It's funny, we've already
- 1:36:34mentioned Ali Baxter. We kind of play podcast bingo,
- 1:36:38the pair of us. So how often will he mention
- 1:36:41Glen Murray and how often will I mention Glenfiddich and my next
- 1:36:46drum? So Ali will not be disappointed
- 1:36:48this evening. So my first one, I've kind of
- 1:36:51looked at my journey through whiskey and so I've chosen Ben
- 1:36:57Renis 15. So I mentioned both my granddad
- 1:37:00and my uncle worked as marshmen up at Ben Renis distillery.
- 1:37:07It was my Granda Craig, but we always called him Granda Ben
- 1:37:09because they stayed up at the Ben.
- 1:37:11So that's the whole thing around that.
- 1:37:15So whenever I have a Ben Renis 15, it's just a such a strong
- 1:37:19connection to that side of the family.
- 1:37:23Also, it's a great whiskey because not many people know
- 1:37:26about it. So I remember being at a
- 1:37:28Springsteen concert in Hyde Park and I had it as my hit flash
- 1:37:31drum and just sharing it with people.
- 1:37:34And to have people tell me now that they still look out for Ben
- 1:37:38and his 15 because it was such a a great experience, Like Season
- 1:37:41said, where you have it, who you're with, what's going on,
- 1:37:44and that was just really memorable.
- 1:37:47Yeah, absolutely. Hip flash drams are an
- 1:37:50interesting choice. I would I was speaking to who
- 1:37:54who was a. Lot from between these 9.
- 1:37:56Stories No, no hip flash drams are.
- 1:37:57It's an interesting talk about because you gotta pick the right
- 1:37:59DRAM where if it warms up, it still tastes very, very good.
- 1:38:02It's a sight. There's a there's a lot to hip
- 1:38:04flash drive. You're at a wedding all day,
- 1:38:05right? If you're not a wedding all day,
- 1:38:07right, and you've got a hip flask and you're maybe keeping
- 1:38:09it in your chest pocket, yeah, that's going to warm up.
- 1:38:11Especially if you're doing a dashing white Sergeant.
- 1:38:14Yeah, exactly. You're at Springsteen concert,
- 1:38:16you're getting a big legs, haven't you?
- 1:38:18Right. So it.
- 1:38:18Was the last YouTube well your wedding in India perhaps
- 1:38:21showing? What do you feel a hip flask for
- 1:38:23a wedding in? India we had quite a weird well,
- 1:38:24we didn't have hip. I had a hip flask, but we also
- 1:38:26had, I've told her the pod Baldwell 15 Bob.
- 1:38:30We had a Glen FedEx travel exclusive because we we had them
- 1:38:34and behind plants around the hotel.
- 1:38:36Because it was really expensive. Because that's what I brought to
- 1:38:39the table anyway. I very used, I very really use a
- 1:38:42hip flask, but I was meeting up with old school friends, but two
- 1:38:44weeks ago and I opened my first bottle of the Whiskey Stories
- 1:38:47Blend 25 to meet some old school friends and say this is a bottle
- 1:38:50we've done for this. Well, a few few of those bottles
- 1:38:52still available. Like what's your first story?
- 1:38:57Well, I'm going to go back to Isla like Susan.
- 1:38:59So this summer it'll be 30 years.
- 1:39:03I met my husband and I went back to study in Czech Republic and
- 1:39:08he would come and visit me as often as he could.
- 1:39:12And for some bizarre reason, not being a whiskey drinker, he
- 1:39:15would always have a bottle of 10 year old lofrogue with him.
- 1:39:19Which, you know, you could barely get Johnnie Walker at
- 1:39:23label in Czechoslovic Socialist Federative Republic then.
- 1:39:27So I was very intrigued. I can't say I liked it the first
- 1:39:31time. I remember sitting around in the
- 1:39:34blocks of flats with my flatmates going, what is this?
- 1:39:39Yeah, But third time we were all hooked, really.
- 1:39:44And I actually remember when I came here for an interview in
- 1:39:47March 1999 and it was Alistair interviewed me for some reason
- 1:39:51and he asked me, do you drink any whiskey?
- 1:39:54That's. Right.
- 1:39:56Yeah, I. Like talking about that whiskey
- 1:39:58to this day because there's so many cool stories.
- 1:40:00Bessie Williamson. Legend.
- 1:40:02Would love to have her at my fantasy dinner table.
- 1:40:05Right. Then you've got the Prohibition.
- 1:40:07Oh, yeah. And yeah, I don't know why Mark
- 1:40:09chose it. It has a strong shelf shout.
- 1:40:12And I only got him into his skin, locked down.
- 1:40:15Not very long. But so, but he so he wasn't a
- 1:40:18whiskey drinker, but he would drink that any time he came in.
- 1:40:20Not until COVID. Yeah, I mean he would have a
- 1:40:23drama, but not like actively look for whiskey.
- 1:40:27And what was it? Because obviously, like the
- 1:40:29Czech Republic are well known for their for their beer.
- 1:40:31Absolutely. So what's the whiskey scene like
- 1:40:33over? There.
- 1:40:33Oh, it's a burgeoning Yeah, There's a lot of whiskey geeks.
- 1:40:37I know all the big figureheads. Yeah, because they've all been
- 1:40:40here. They come here and then they'll
- 1:40:43go back and go, right? We're all in on.
- 1:40:45We're all in on that. Yeah, they come here to the bar
- 1:40:47specifically and to the Amber restaurant, which is just a
- 1:40:50fantastic Scottish restaurant grade value.
- 1:40:52So I know most of them. There are distilleries.
- 1:40:55There's probably about 10 Czech whiskey distilleries.
- 1:40:58They have festivals. Yeah, it's.
- 1:41:01And is there a sort of a go to flavour profile that you would
- 1:41:04maybe say that the the the, because it's always interesting
- 1:41:07like spoke to Moore Reynolds, who talked about like what the
- 1:41:11Swedish like, you know, that kind of more meatier, smoky air
- 1:41:16kind of flavour profilers are sort of.
- 1:41:19Bold and expensive all. Right.
- 1:41:24Well, we had that. We had a Floyd 16, all the
- 1:41:26Russell Sherry battle from Pintail on our indie bottler
- 1:41:29spotlight. It was it was a cracker Lafroy
- 1:41:33named named, which you don't often get.
- 1:41:35You wouldn't get in the shop here, would you?
- 1:41:38As an independent bottler again, I'm just saying battler.
- 1:41:41Exactly. OK, brilliant.
- 1:41:43Right, Susan? So I'm going to go for a blind
- 1:41:46now and again. It's it's about an experience
- 1:41:49because when we were about to turn 21 as a business, it was
- 1:41:55the first time we were allowed to bottle our own whiskey.
- 1:41:57So we were never, it was always part of the deal.
- 1:41:59We would never sell our own sweet whiskey because it would
- 1:42:03compete with the distillers. But as we approached 21, the
- 1:42:06board had a chat and we agreed we would bottle up a blend
- 1:42:10because that was appropriate for us and it would come from
- 1:42:14obviously all of the distillers. And William Grants agreed to do
- 1:42:20that for us. And they invited myself and
- 1:42:22Julie, who's currently our marketing director, out to to
- 1:42:27decide what the blend was going to be.
- 1:42:29Now we thought we were going out to Strathclyde Park to like
- 1:42:33maybe try a couple of lens that Brian Kinsman was putting
- 1:42:36together and then decide which one we wanted.
- 1:42:39When we arrived. It was phenomenal.
- 1:42:42Brian had set up his whole lab. There were about 100 bottles and
- 1:42:46he was like, right, tell me what you want in it.
- 1:42:49So Julian, we spent, we spent pretty much the whole day there
- 1:42:55and, and just pulling out whiskeys and he let us put
- 1:42:58together 3 and and we came down to 2.
- 1:43:02And ultimately the only difference between these two was
- 1:43:051% lyfroid. Interesting, really 1% lyfroid.
- 1:43:08But it made all the, it made the blend deeper.
- 1:43:12It just gave it more depth, depth and intensity, I suppose.
- 1:43:18However, we chose the other one because we knew we had to sell
- 1:43:21it. Yeah, yeah.
- 1:43:23So we went, we went with the other one.
- 1:43:25But it was so interesting when it was such a great learning
- 1:43:28experience and such a privilege to be be allowed to do that.
- 1:43:31Brian and I have to say the 21 year old and I feel, I feel
- 1:43:35arrogant in saying, I mean Brian had a lot to do with it, but
- 1:43:39seeing it was, it was a fantastic 21 year.
- 1:43:41Old. So what was that?
- 1:43:42Was that? What was that called then?
- 1:43:43It was. Called the 21 year old
- 1:43:45anniversary. The Scotch was sweet.
- 1:43:48We call it the sweet. We call it the sweet well.
- 1:43:50That's easier for me to spell. 21.
- 1:43:53Year olds. Brilliant.
- 1:43:54Absolutely. OK, Angela.
- 1:43:57So I feel like maybe the three of us should have consulted on
- 1:44:00this before we we did this. And but I was meant to go on
- 1:44:04that trip as well. I was asked to go along on it
- 1:44:07but I was being super conscientious and said that my
- 1:44:09workload was too much and I regret that to this day.
- 1:44:13However, in 2009 I got invited to go back up to Glenfiddich
- 1:44:18Distillery and do a very similar experience with David Stewart.
- 1:44:23So it was the 40 year anniversary of the visitor
- 1:44:27centre at the the distillery. So they had former guides that
- 1:44:31were still in the industry were invited back and although not
- 1:44:36working for competitors. So that's where I was an
- 1:44:38advantage working here. And I remember going back up And
- 1:44:42so kind of current team and some of the former team got together
- 1:44:46and we got to select a cask which was then bottled as the
- 1:44:50anniversary blend or sorry, anniversary malt for the, the
- 1:44:54DVC there. So that was a Glenfiddich 1975,
- 1:45:02which I think bad, eh, I, I think it ended up being like a,
- 1:45:05like a 34 year old and it was amazing.
- 1:45:08We tried it on the day. I am very much like Linka.
- 1:45:12I don't have like a collection of bottles.
- 1:45:14I buy my whiskey to drink, but I've yet to open that bottle.
- 1:45:18I'm saving it. I knew you'd ask me and I had it
- 1:45:22looked up on my phone and it was something, it was a Sherry cost
- 1:45:26finish, but I can't remember. It was like a like a first fill
- 1:45:30something or other. But yeah, it was pretty.
- 1:45:34I will. I think you're a bit like me,
- 1:45:37but you buy bottles to drink, but you just tend to buy bottles
- 1:45:41faster than you can drink them, so there is always something
- 1:45:44that remains right? Well, it'll remain unopened
- 1:45:48because up at my mum and dad's because none of them drink
- 1:45:50whiskey and I don't want to spoil it on like a the end of a
- 1:45:53night out when you just bring people back and you don't really
- 1:45:56appreciate it. It feels like 1.
- 1:45:57I want I. Appreciate sometimes bottles I
- 1:46:00say sorry, I should I say that I'll I mean they might not be
- 1:46:03open now, but I'm waiting for a good.
- 1:46:05Yeah, exactly. Yeah, yeah, yeah.
- 1:46:06That's a. Cracking.
- 1:46:07I mean, yeah, that's a great. That's a cracking.
- 1:46:11It's a. Good lead on actually, because I
- 1:46:14once brought my husband here to have a dinner and the restaurant
- 1:46:18and that was still, you know, I was still looking for that
- 1:46:20whiskey to have his Eureka moment and I thought he might
- 1:46:26like this 30 year old Dalmo Pedro Jimenez finish.
- 1:46:31It was a special bottling, it was a long time ago because that
- 1:46:35bottle I remember was about £100.
- 1:46:38Yeah. So that's that's.
- 1:46:44Yeah. For the 30 year old Dalmorphy
- 1:46:47XL? For now, yeah.
- 1:46:49He loved it. I spotted in the shop that it
- 1:46:52was kind of finishing so I bought 2 and.
- 1:46:56Money was spent back then. I know and we decided that we
- 1:46:59would open one. I won mark 10:50 and we totally
- 1:47:02forgot about it. And then one day we were eating
- 1:47:04and I spotted the bottle on the. Yeah. 50 So we opened it.
- 1:47:09I mean, we checked how much we could have sold it for, which
- 1:47:12was a bit of a mistake, but. And can you tell us or do you
- 1:47:15want to tell us? Oh, it was like 1000 lbs.
- 1:47:17Really. Yeah, that's incredible.
- 1:47:19Yeah, look at that. But we opened it and you know
- 1:47:20what? We had it in the house for over
- 1:47:22a year and it was a special DRAM people got on a special occasion
- 1:47:27and we had grown men in tears as to how beautiful it was.
- 1:47:33It's really good to open these special bottles with special
- 1:47:37people and share those memories because people still remind us
- 1:47:41about it. Yeah.
- 1:47:42That's nice. Yeah, it's a nice thing to do.
- 1:47:44And if you were to measure for over a year, if you were to say
- 1:47:47right, and on the 1st of January, I'm going to have my
- 1:47:50first DRAM, I have a very nice bottle and I'm not going to
- 1:47:53touch it until I have a nice thing to drink to celebrate.
- 1:47:57And over the year, you'll be able to walk past and look and
- 1:47:59go up. I'm 1/4 of the way through that
- 1:48:01and I must, you know, I'm having a sad year or you're going
- 1:48:04bloody hell. But then the best thing about it
- 1:48:06is if you're not having a great time, you're like, right, So
- 1:48:08that it's gotta get finished. We've got a drink that's a.
- 1:48:10Great. That's a great.
- 1:48:11That's a lot. And I wept when you just told me
- 1:48:14the press that. Hi, that's why grown men are
- 1:48:16crying over that. Yeah, we podcast.
- 1:48:18Let's just cry that you paid £100 for that and.
- 1:48:20Susan. I've just realised it's another
- 1:48:24Aila and that wasn't deliberate but again it was about the place
- 1:48:28and the people. I can't remember why I was over.
- 1:48:31I think we were doing a whiskey school somewhere there.
- 1:48:35But I got the chance to go up and meet John McClellan up at
- 1:48:39Bun. I haven't distillery and I was
- 1:48:40sitting in his office and he's like try this and it was a 40
- 1:48:44year old bun I haven't and obviously not beauty.
- 1:48:47There's Bun I haven't traditionally isn't and it was
- 1:48:50absolutely phenomenal and I think it's probably why today
- 1:48:54one of one of my my go to drums is 18 year old Bunner having all
- 1:48:58of it. So you're putting the 40 down?
- 1:49:00Putting the 40 down. I think that's the third.
- 1:49:02Yeah. Well, it sounds like this was a
- 1:49:05sample that that Susan was given rather than the official 40
- 1:49:09Which. I know, but so, I mean, you're
- 1:49:11not gonna you're not gonna do what you did to come when Susan
- 1:49:14says been having 40. Cameron, Cameron said been
- 1:49:16having 40 is best drum I've ever had.
- 1:49:18I said no, it's not. So your favorite then?
- 1:49:20There was an argument on the podcast.
- 1:49:22You're telling me what my favorite drama is?
- 1:49:25And roughly, yeah. And it turned out, but
- 1:49:27previously is that. Yeah, actually you're right.
- 1:49:28There was a long more and more of that otherwise.
- 1:49:30Mark Thompson talked about having 4040.
- 1:49:32Yeah, but been having 40 would be one of my.
- 1:49:34Emotions that I'm actually really starting to open up to as
- 1:49:38well. Heartbreaking when you go to the
- 1:49:40distillery and everybody that works here calls it Bon Haven't
- 1:49:43and you've been and you've been calling it been having for your
- 1:49:45entire career. Tell her I love been having I'm
- 1:49:48the same as you've been having 18 fantastic whiskey everybody
- 1:49:51at the distillery or watch some say bon haven't really I'm going
- 1:49:54there next month and I'm gonna I'm already upset about that.
- 1:49:57You can't wait to get there but yeah it's like yeah, yeah.
- 1:50:02Terrible right story, Angela final.
- 1:50:07Right. So we've come from childhood
- 1:50:09space side through to Glenfiddich.
- 1:50:12So for my time it's sweetie. One of the favorite things about
- 1:50:16my job is when we get to go to the distillery visitor centre
- 1:50:19manager meetings, and my absolute favorites are the ones
- 1:50:23on the islands. So we did Taliska and Tora Vague
- 1:50:28and Rossi. That was epic.
- 1:50:30That was a really good trip. But the most memorable one for
- 1:50:34me would be up in Orkney where Patricia Retson was hosting us.
- 1:50:39And we went for a beautiful meal.
- 1:50:41And then we got into this minibus and we're up to the top
- 1:50:45of this hill at the back of Kirkwall and there was the most
- 1:50:48gorgeous sunset going down across the Highlands.
- 1:50:51And she gave us all Highland Park. 18 and it was nearly
- 1:50:55midnight it. Was yeah, but it was yeah.
- 1:50:59It would have been June time, I think.
- 1:51:00And just surrounded by like the best group of folk, you know,
- 1:51:05they are the best meetings that we have getting to see so much
- 1:51:09as Scotland, which I love. I know you.
- 1:51:12Know. Spicy.
- 1:51:15They're so memorable. And you're just reminded, you
- 1:51:18know, like, like, I've got a wee thing up on my desk upstairs
- 1:51:21that says relax, you're saving PDFs, not lives, you know, just
- 1:51:24to keep focus. But actually, you don't really
- 1:51:26need it because you're making the world fall in love with
- 1:51:28Scotch whiskey every single day. And it's such an amazing job and
- 1:51:32such a privilege. But to get moments like that and
- 1:51:35just the access we get to the industry in this role is just
- 1:51:38phenomenal. I absolutely love, love what I
- 1:51:41do. Yeah.
- 1:51:41Next time you do one of them, you need a podcast to come and
- 1:51:43follow you up right? We'll take the cameras.
- 1:51:46We'll just Angela's journey. We'll go all the way there.
- 1:51:49Start from you when you wake up in the morning, have your first
- 1:51:51coffee to midnight when you're watching the sunset with a
- 1:51:54highlight. We'll be there to cover the
- 1:51:55whole thing as a. Feature.
- 1:51:57I don't only think how much of that you'd be able to actually
- 1:52:00show our broadcast, right? Fantastic.
- 1:52:03Thanks for sharing it. Thank you.
- 1:52:05So I thought I should have an EX bourbon matured whiskey for my
- 1:52:10last one as well, just to complete the trilogy.
- 1:52:15And I would go for there was a Glenmorangie cellar #13 a long
- 1:52:21time ago. Do you remember it?
- 1:52:22It was so beautiful. And I bought a bottle to go to
- 1:52:28India to visit friends I made here during the festival.
- 1:52:32And that's one of the things I love about living in Edinburgh
- 1:52:34and in Scotland and being plugged in into the whiskey
- 1:52:39industry, you know, everywhere I go on the Whiskey linker.
- 1:52:42So I chose this particular bottle and stayed with a lovely
- 1:52:47girl called Gayatri and her family and in Delhi.
- 1:52:51New Delhi, yeah, a long time ago, 12 or 20 years ago.
- 1:52:55And we shared that, shared stories.
- 1:52:58And I still, again, I remember that flavour so well.
- 1:53:02And I felt very privileged to be able to bring that bit of
- 1:53:05Scotland to them. Whiskey is obviously a massive
- 1:53:09in India because the export market by volume at the moment.
- 1:53:14And yeah, it's, I'm really fortunate finding this job in a
- 1:53:19job centre because it's in a job centre.
- 1:53:23Yeah, in a job centre. I found it.
- 1:53:27But yeah, it made me kind of it. I learned about Scotland's
- 1:53:30history, geography. I made friends through it.
- 1:53:33It's just been such a privilege. That's fantastic.
- 1:53:36No, thank you. Thank you so much for having us.
- 1:53:38Thank you for sharing your stories I think.
- 1:53:40We'll have three better ambassadors for Scotland and for
- 1:53:42Scotch whiskey that that's it's amazing.
- 1:53:44And what what a great podcast, fantastic stories.
- 1:53:51And the consistent theme of the stories is drinking whiskey with
- 1:53:53the right people. Yeah, absolutely.
- 1:53:55And the, that, you know, we, we can't stress enough, you know
- 1:53:58how many people we've already had on the podcast to talk about
- 1:54:01it. But I think when it boils down
- 1:54:02and you, you mentioned that about whiskey's a people's
- 1:54:06thing. You know, it's, it's nice to
- 1:54:08have a drama on your own, but it's even better to have it when
- 1:54:10you're surrounded by people and to be able to you impact so
- 1:54:15many. You know, the Scotch whisky
- 1:54:16experience impact so many people not and and I'm talking about
- 1:54:19all right, there's every single person you're going to walk
- 1:54:21through the door will have have an impact, but the people at
- 1:54:23work, you know, we you just have to look at the to.
- 1:54:26Transform the industry. Yeah, you just have to look.
- 1:54:28Certainly for the UK, you look at the UK tea with Scotch whisky
- 1:54:32it is. It's getting a lot of control.
- 1:54:34How many of them have been influenced?
- 1:54:35I know. Susan Morrison here.
- 1:54:37I know. Exactly the the godmother of
- 1:54:40Scotch whisky. The Fairy Godmother.
- 1:54:44It is amazing. And if people haven't been here
- 1:54:47before, you're open pretty much every day of the year, right?
- 1:54:51Yeah, every day except Christmas Day.
- 1:54:53Yeah. Don't come on French rugby day
- 1:54:54that would be. Yeah, don't.
- 1:54:55Come on, French. French Rugby Day is busiest day
- 1:54:57of the year. But in terms of so we have a, we
- 1:55:00have a big listenership of people who are probably whiskey
- 1:55:03drinkers that will say, why would I want to come on a tour
- 1:55:07to learn about whiskey? Because you'll be learning.
- 1:55:08They might learn about the things they already learn about.
- 1:55:10But what would you say to the person like myself who would
- 1:55:13have said not going to bother going to escort whiskey?
- 1:55:15It's a tourist trap. Or it's that anything for the
- 1:55:18people who are listening that go, you know what?
- 1:55:19They're already listening to a very niche whiskey podcast.
- 1:55:23So what what different tours, if you could say, right, if you
- 1:55:26don't want to come in and learn about this is what barley is and
- 1:55:28this is what you know, this is the three ingredients and all
- 1:55:30that kind of stuff. What can somebody who is already
- 1:55:33a, a, a fairly, you know, season, season person that likes
- 1:55:37our whiskey, What other things have you got available here?
- 1:55:39Because it's not just for the the general tourists.
- 1:55:41I don't really know. Restaurant food, yeah, food is
- 1:55:44fantastic. Wendy and her team, just
- 1:55:47amazing. All of our team is very long
- 1:55:51serving. We're not the only ones.
- 1:55:52Yeah, yeah, of course. Who have been here for so long
- 1:55:55Rose and Bob from the maintenance department started
- 1:55:59say nearest V Wendy over 20 years Julie started.
- 1:56:03Yeah, she's over 25. Also, people.
- 1:56:07You know, Yeah, yeah, yeah. She was the youngest female
- 1:56:13master of the. And she's been here for longer
- 1:56:16than me, so 28 years. Yeah.
- 1:56:18The restaurant is fantastic. The bar you've already.
- 1:56:21Met. Over 500 different brands and
- 1:56:23the team is so passionate. Lending experience.
- 1:56:25Make your own western experience.
- 1:56:26Sounds like a better me too. Like the Angela and I won, we
- 1:56:30were going out one night to the theatre, do you remember?
- 1:56:32And we thought oh let's do Taste of Scotland 'cause the Taste of
- 1:56:35Scotland menu and it's just phenomenal.
- 1:56:38So we sat up number and you get 3 main courses in little pots.
- 1:56:43So maybe it might be trout, a wee bit venison and something
- 1:56:45else and then, sorry, you get 3 starters first and then you get
- 1:56:493 main courses and then you get your dessert match with a drum
- 1:56:53and it's just, it's no hassle, you don't have to bother looking
- 1:56:57at the menu and it's phenomenal food.
- 1:56:59Yeah. And I would say as well, like
- 1:57:01just coming in and speaking to our team, be it in the bar
- 1:57:05number or in the shop. And the one thing is with our
- 1:57:08team, they get so passionate about the project and you know,
- 1:57:12we're set up to basically convert people to Scotch whisky.
- 1:57:14That's what we want to do. We want to, you know, get them
- 1:57:17inspired, enthused about the product and you know, they are
- 1:57:21just looking to showcase that knowledge and they want to speak
- 1:57:24to people and take that kind of deeper dive into it.
- 1:57:27So come in and just meet the staff and you know, have those
- 1:57:31conversations with the team because they love talking about
- 1:57:34Scotch whisky. And how could people find either
- 1:57:36yourselves, you know, on Instagram or social media and
- 1:57:41also Scotch whisky experience? What's the best way for people
- 1:57:44to get engaged on the website, on the website about yourselves
- 1:57:47individually, You're you've got your own social media platform
- 1:57:49you want to push. No, one of the team asked me
- 1:57:53earlier on, they're like, are you calling yourself an
- 1:57:55influencer? And I was like, I have called
- 1:57:57myself an influencer, but no, I'm not do.
- 1:57:59You have a tik. T.O.K No, I want TikTok far too
- 1:58:02much. But no, I think, yeah, just
- 1:58:06through the website and we've got, you know, the the Scotch
- 1:58:09whisky experience and Amber are active on Instagram, Facebook,
- 1:58:13There's loads of ways that you can engage with us.
- 1:58:15Brilliant. And the great thing about the
- 1:58:17Scots whiskey experience is I built the castle right next to
- 1:58:19you as well. I know it was very.
- 1:58:21Hard, brilliant. Blinker yourself is your social
- 1:58:26media. You're all right with that.
- 1:58:27Not all right with that. Fine.
- 1:58:28Fantastic. That's fine.
- 1:58:29OK. That's why you don't get back to
- 1:58:34me. Thank you so much.
- 1:58:36Thanks for the drums. Thanks for having us.
- 1:58:37Thanks for the conversations. Thanks to everybody who listens
- 1:58:40to the podcast. Member gave us five stars.
- 1:58:42Keep passing the pod. Get involved.
- 1:58:44We've got the newsletter now. Just subscribe to the newsletter
- 1:58:46and loads and loads of cool sort of unique content that we'll be
- 1:58:49doing. We've got interviews with
- 1:58:50different people that been on the podcast for the only
- 1:58:53newsletter guys get get on the Facebook group.
- 1:58:55It's for fantastic weekend drum roll call every Friday, 6:30
- 1:58:59doesn't have to. You don't just post your DRAM,
- 1:59:01just post your DRAM. You had Lance Morgan the other
- 1:59:03day. They are talking about it on the
- 1:59:04podcast. I live down in England.
- 1:59:06I don't get access to the whiskies that you have.
- 1:59:08I don't have a digger from the corner from me.
- 1:59:09I can't just go in there and try it.
- 1:59:11So I take your recommendations as what's good to buy so I don't
- 1:59:14waste my money. So if he says what he sees, what
- 1:59:17people are putting in the weekend DRAM roll call, he'll
- 1:59:19say right, I'll go and source that whiskey and buy.
- 1:59:21That's what kind of the thing we're.
- 1:59:22Looking meet enthusiasts from around the world who all listen
- 1:59:25to our Pesh. Everybody's had a good time.
- 1:59:27Thank you for watching Give us Yes.
- 1:59:29Yes, on the YouTube channel as well.
- 1:59:31Yeah, and check out the instantly distillery stuff as
- 1:59:34well. An absolutely fantastic episode
- 1:59:36that we did there, I guess. Absolutely dead himself in the
- 1:59:40sample room when he had to do the grain or malt challenge.
- 1:59:42You'll see that if you've not already seen it.
- 1:59:44But thank you very much, Susan. Very well, thank you for coming
- 1:59:46on. All the very best.
- 1:59:48Cheers, Sandra. Cheers, well done.
- 1:59:53Oh. God, that was getting long.
- 1:59:54I was worried. I.
- 1:59:55Was getting there.