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Why Your Best Employee Might Be Compensating for a Broken System
This week, Jordan goes solo again to talk about a category of work that never shows up on an org chart: the checking, chasing, reminding, and reconciling that keeps a business running even though nobody assigned it to anyone. He walks through a hypothetical operations manager named Sarah, the kind of person every business has, who ends up compensating for a dozen invisible gaps a day without anyone realizing it's even happening.
Jordan argues this "invisible work" might be one of the biggest blind spots when it comes to finding real opportunities for AI, because if you only look at job…
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