Latest / Omni Talk Retail / Walmart E-commerce Chief Reveals His Omnichannel Vision & The 4-Minute Delivery Secret

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Walmart E-commerce Chief Reveals His Omnichannel Vision & The 4-Minute Delivery Secret · Omni Talk Retail

• 0:00
  Hello,
• 0:00
  everyone.
• 0:00
  This
• 0:01
  is
• 0:01
  omnitalk
• 0:01
  Retail.
• 0:02
  I'm
• 0:02
  Chris
• 0:02
  Walton.
• 0:02
  And
• 0:02
  I'm
• 0:03
  Anne
• 0:03
  Mazinga.
• 0:03
  And
• 0:04
  we
• 0:04
  are
• 0:04
  coming
• 0:04
  to
• 0:04
  you
• 0:04
  live
• 0:04
  from
• 0:05
  the
• 0:05
  Walmart
• 0:06
  Seller
• 0:06
  Summit
• 0:07
  at
• 0:08
  the
• 0:08
  beautiful
• 0:08
  Gaylord
• 0:09
  Hotel
• 0:10
  in
• 0:10
  San
• 0:10
  Diego.
• 0:11
  And
• 0:11
  joining
• 0:11
  us
• 0:11
  now
• 0:12
  to
• 0:12
  kick
• 0:12
  off
• 0:13
  our
• 0:13
  live
• 0:13
  coverage
• 0:14
  from
• 0:14
  the
• 0:14
  summit
• 0:14
  is
• 0:15
  David
• 0:15
  Gugina,
• 0:16
  the
• 0:16
  Chief
• 0:16
  E
• 0:16
  Commerce
• 0:17
  Officer
• 0:17
  for
• 0:18
  Walmart
• 0:18
  US
• 0:19
  David,
• 0:19
  welcome
• 0:19
  back
• 0:20
  to
• 0:20
  omnitalk.
• 0:21
  It
• 0:21
  is
• 0:21
  great
• 0:21
  to
• 0:22
  be
• 0:22
  back
• 0:22
  on
• 0:23
  omnitalk.
• 0:23
  We're
• 0:24
  so
• 0:24
  excited
• 0:24
  to
• 0:24
  have
• 0:24
  you.
• 0:25
  For
• 0:25
  those
• 0:26
  who
• 0:26
  might
• 0:26
  be
• 0:26
  meeting
• 0:26
  you
• 0:27
  for
• 0:27
  the
• 0:27
  first
• 0:27
  time,
• 0:28
  Dave,
• 0:28
  will
• 0:28
  you
• 0:28
  give
• 0:28
  us
• 0:29
  a
• 0:29
  little
• 0:29
  bit
• 0:29
  of
• 0:30
  background
• 0:30
  on
• 0:30
  you
• 0:31
  and
• 0:31
  your
• 0:32
  current
• 0:32
  role
• 0:32
  now
• 0:32
  at
• 0:33
  Walmart?
• 0:34
  Great.
• 0:34
  I'll
• 0:34
  be
• 0:35
  quick.
• 0:35
  I
• 0:35
  have
• 0:35
  been
• 0:36
  in
• 0:36
  manufacturing
• 0:37
  and
• 0:38
  supply
• 0:38
  chain
• 0:38
  for
• 0:38
  about
• 0:39
  20
• 0:39
  years.
• 0:39
  Right.
• 0:40
  And
• 0:40
  I've
• 0:40
  spent
• 0:41
  the
• 0:41
  last
• 0:41
  seven
• 0:41
  months
• 0:42
  leading
• 0:42
  Walmart
• 0:43
  E
• 0:43
  Commerce,
• 0:44
  which
• 0:44
  is
• 0:44
  new
• 0:45
  for
• 0:45
  me.
• 0:46
  So
• 0:46
  exciting.
• 0:47
  And
• 0:47
  I
• 0:47
  couldn't
• 0:47
  be
• 0:48
  happier
• 0:48
  in
• 0:48
  this
• 0:48
  role.
• 0:49
  So,
• 0:49
  Dave,
• 0:49
  what
• 0:49
  is
• 0:50
  your
• 0:50
  vision?
• 0:50
  What
• 0:51
  is
• 0:51
  your
• 0:51
  vision?
• 0:51
  Seven
• 0:51
  months.
• 0:52
  Putting
• 0:52
  you
• 0:52
  on
• 0:52
  the
• 0:52
  spot.
• 0:52
  What
• 0:53
  is
• 0:53
  your
• 0:53
  vision
• 0:54
  for
• 0:54
  integrating
• 0:54
  the
• 0:55
  omnichannel
• 0:55
  experience
• 0:56
  across
• 0:56
  stores
• 0:57
  and
• 0:57
  digital
• 0:57
  at
• 0:58
  Walmart?
• 0:59
  So,
• 0:59
  first
• 0:59
  off,
• 0:59
  at
• 1:00
  Walmart,
• 1:00
  we
• 1:00
  want
• 1:01
  people
• 1:01
  to
• 1:01
  shop
• 1:02
  any
• 1:02
  way
• 1:02
  that
• 1:02
  they
• 1:03
  want
• 1:03
  to
• 1:03
  shop.
• 1:03
  And
• 1:04
  that
• 1:04
  means
• 1:04
  that
• 1:04
  they're
• 1:04
  going
• 1:04
  to
• 1:05
  be
• 1:05
  shopping
• 1:05
  off
• 1:05
  of
• 1:05
  shelves.
• 1:06
  That
• 1:06
  means
• 1:06
  that
• 1:06
  they're
• 1:06
  going
• 1:07
  to
• 1:07
  be
• 1:07
  picking
• 1:07
  goods
• 1:07
  up
• 1:07
  from
• 1:08
  their
• 1:09
  local
• 1:09
  neighborhood
• 1:10
  market.
• 1:10
  They
• 1:11
  may
• 1:11
  be
• 1:11
  getting
• 1:11
  goods
• 1:12
  delivered
• 1:12
  to
• 1:12
  their
• 1:12
  home
• 1:13
  or
• 1:13
  even
• 1:13
  inside
• 1:14
  their
• 1:14
  pantry.
• 1:15
  So
• 1:16
  we
• 1:16
  want
• 1:16
  people
• 1:17
  to
• 1:17
  experience
• 1:18
  Walmart
• 1:18
  in
• 1:19
  the
• 1:19
  best
• 1:19
  way
• 1:19
  possible
• 1:20
  so
• 1:20
  that
• 1:20
  they
• 1:20
  come
• 1:20
  back
• 1:21
  again
• 1:21
  and
• 1:21
  again
• 1:21
  and
• 1:22
  again.
• 1:22
  And
• 1:22
  as
• 1:23
  we've
• 1:23
  noted
• 1:23
  at
• 1:23
  our
• 1:23
  summit,
• 1:24
  we
• 1:24
  want
• 1:24
  to
• 1:24
  be
• 1:24
  America's
• 1:25
  favorite
• 1:26
  place
• 1:26
  to
• 1:26
  shop.
• 1:27
  So
• 1:28
  how
• 1:28
  do
• 1:28
  we
• 1:28
  do
• 1:28
  that?
• 1:29
  Well,
• 1:29
  we
• 1:30
  are
• 1:30
  really
• 1:30
  focused
• 1:31
  on
• 1:31
  Omni,
• 1:32
  and
• 1:32
  I
• 1:32
  always
• 1:32
  like
• 1:33
  sharing
• 1:33
  examples,
• 1:34
  so
• 1:34
  I'll
• 1:34
  share
• 1:34
  a
• 1:34
  few
• 1:34
  examples.
• 1:35
  Examples
• 1:35
  are
• 1:35
  good.
• 1:35
  Dave,
• 1:36
  how
• 1:36
  Omni
• 1:37
  is
• 1:37
  coming
• 1:37
  to
• 1:37
  life.
• 1:38
  So
• 1:38
  one
• 1:38
  is
• 1:38
  when
• 1:39
  you
• 1:39
  are
• 1:39
  in
• 1:39
  one
• 1:39
  of
• 1:39
  our
• 1:40
  stores
• 1:40
  and
• 1:40
  you
• 1:41
  go
• 1:41
  onto
• 1:41
  the
• 1:41
  Walmart
• 1:42
  app,
• 1:42
  you
• 1:43
  will
• 1:43
  enter
• 1:43
  into
• 1:43
  store
• 1:44
  mode.
• 1:44
  Okay.
• 1:45
  And
• 1:45
  we
• 1:45
  have
• 1:45
  enhanced
• 1:46
  store
• 1:46
  mode
• 1:46
  to
• 1:47
  make
• 1:47
  it
• 1:47
  more
• 1:47
  lovable
• 1:48
  for
• 1:48
  our
• 1:48
  customers.
• 1:49
  So
• 1:49
  if
• 1:49
  you
• 1:50
  are
• 1:50
  looking
• 1:50
  for
• 1:50
  a
• 1:50
  product.
• 1:51
  Exactly.
• 1:52
  If
• 1:52
  you're
• 1:52
  looking
• 1:53
  for
• 1:53
  a
• 1:53
  product,
• 1:53
  we'll
• 1:53
  help
• 1:53
  you
• 1:54
  find
• 1:54
  that
• 1:54
  product.
• 1:54
  Maybe
• 1:55
  you're
• 1:55
  looking
• 1:55
  for
• 1:55
  a
• 1:55
  deal
• 1:55
  or
• 1:56
  maybe
• 1:57
  you
• 1:57
  are
• 1:57
  looking
• 1:58
  to
• 1:58
  go
• 1:58
  deeper
• 1:59
  into
• 1:59
  the
• 1:59
  torso
• 2:00
  and
• 2:00
  tail
• 2:01
  assortment
• 2:01
  that
• 2:01
  we
• 2:01
  have
• 2:02
  online
• 2:02
  and
• 2:02
  not
• 2:03
  in
• 2:03
  the
• 2:03
  store.
• 2:03
  And
• 2:03
  you
• 2:04
  can
• 2:04
  experience
• 2:04
  that
• 2:04
  as
• 2:05
  well.
• 2:05
  Yeah.
• 2:05
  So
• 2:06
  we're
• 2:06
  really
• 2:06
  excited
• 2:06
  about
• 2:07
  the
• 2:07
  enhancements
• 2:07
  to
• 2:08
  Store
• 2:08
  Mode.
• 2:08
  Store
• 2:09
  Mode.
• 2:09
  We're
• 2:09
  also
• 2:09
  really
• 2:10
  excited
• 2:10
  about
• 2:10
  how
• 2:11
  our
• 2:11
  marketplace,
• 2:12
  and
• 2:12
  we've
• 2:12
  got
• 2:12
  it
• 2:12
  right
• 2:13
  behind
• 2:13
  us,
• 2:13
  is
• 2:14
  coming
• 2:14
  to
• 2:14
  life
• 2:14
  within
• 2:15
  the
• 2:15
  store.
• 2:16
  Cypress,
• 2:17
  Texas,
• 2:17
  is
• 2:18
  a
• 2:18
  store
• 2:18
  where
• 2:18
  we've
• 2:18
  launched
• 2:19
  some
• 2:19
  new
• 2:19
  capabilities
• 2:20
  and
• 2:20
  we've
• 2:21
  got
• 2:22
  basically
• 2:23
  features
• 2:23
  and
• 2:23
  displays
• 2:24
  in
• 2:24
  the
• 2:24
  store
• 2:25
  that
• 2:25
  teach
• 2:25
  you
• 2:26
  about
• 2:26
  our
• 2:26
  marketplace
• 2:27
  offerings.
• 2:28
  So
• 2:28
  you
• 2:29
  may
• 2:29
  walk
• 2:29
  in
• 2:29
  and
• 2:30
  see
• 2:30
  a
• 2:30
  Kenmore
• 2:30
  washing
• 2:31
  machine,
• 2:32
  a
• 2:32
  QR
• 2:33
  code
• 2:33
  that
• 2:33
  brings
• 2:33
  you
• 2:34
  onto
• 2:34
  the
• 2:34
  app
• 2:35
  and
• 2:35
  shows
• 2:35
  you
• 2:35
  that
• 2:35
  we've
• 2:36
  got
• 2:36
  washers,
• 2:37
  dryers,
• 2:37
  and,
• 2:37
  oh,
• 2:38
  by
• 2:38
  the
• 2:38
  way,
• 2:38
  you
• 2:38
  can
• 2:38
  have
• 2:39
  them
• 2:39
  shipped
• 2:39
  to
• 2:39
  your
• 2:39
  home
• 2:40
  and
• 2:40
  installed
• 2:40
  in
• 2:41
  your
• 2:41
  home.
• 2:42
  And
• 2:42
  folks
• 2:43
  don't
• 2:44
  necessarily
• 2:44
  know
• 2:45
  that
• 2:45
  about
• 2:45
  Walmart
• 2:46
  and
• 2:46
  these
• 2:46
  new
• 2:46
  features
• 2:47
  and
• 2:47
  these
• 2:47
  new
• 2:47
  displays
• 2:48
  are
• 2:48
  bringing
• 2:48
  that
• 2:48
  to
• 2:49
  life.
• 2:49
  So
• 2:50
  in
• 2:50
  store
• 2:50
  mode
• 2:51
  and
• 2:51
  then
• 2:51
  bringing
• 2:52
  the
• 2:52
  marketplace
• 2:52
  to
• 2:53
  life
• 2:53
  through
• 2:53
  those
• 2:53
  displays
• 2:54
  and
• 2:54
  features
• 2:54
  is
• 2:55
  just
• 2:55
  a
• 2:55
  couple
• 2:55
  ways
• 2:56
  that
• 2:56
  we
• 2:57
  are
• 2:57
  moving
• 2:57
  forward
• 2:57
  in
• 2:58
  an
• 2:58
  omnichannel
• 2:59
  manner.
• 2:59
  Well,
• 2:59
  and
• 3:00
  moving
• 3:00
  forward
• 3:01
  with
• 3:01
  a
• 3:01
  lot
• 3:01
  of
• 3:01
  positive
• 3:02
  growth.
• 3:03
  Earlier
• 3:03
  this
• 3:03
  year,
• 3:03
  Walmart
• 3:04
  E
• 3:04
  Commerce
• 3:04
  achieved
• 3:05
  profitability
• 3:06
  for
• 3:06
  the
• 3:06
  first
• 3:07
  time.
• 3:07
  Congratulations.
• 3:08
  First
• 3:09
  off,
• 3:10
  what
• 3:10
  would
• 3:10
  you
• 3:10
  say
• 3:10
  were
• 3:11
  kind
• 3:11
  of
• 3:11
  the
• 3:11
  key
• 3:11
  drivers
• 3:12
  of
• 3:13
  this
• 3:13
  big
• 3:13
  achievement?
• 3:15
  You
• 3:15
  know,
• 3:15
  I'd
• 3:15
  start
• 3:15
  by
• 3:16
  just
• 3:16
  thanking
• 3:17
  the
• 3:17
  thousands
• 3:18
  of
• 3:18
  Walmart
• 3:18
  associates
• 3:19
  that
• 3:19
  have
• 3:19
  been
• 3:19
  working
• 3:19
  on
• 3:20
  this
• 3:20
  for
• 3:21
  years.
• 3:21
  So
• 3:21
  there
• 3:22
  are
• 3:22
  so
• 3:22
  many
• 3:22
  people
• 3:23
  to
• 3:23
  give
• 3:23
  credit
• 3:24
  to.
• 3:24
  And
• 3:24
  I
• 3:24
  would.
• 3:24
  We
• 3:25
  would
• 3:25
  spend
• 3:25
  the
• 3:25
  rest
• 3:25
  of
• 3:25
  the
• 3:26
  time
• 3:26
  me
• 3:27
  talking
• 3:27
  about
• 3:27
  all
• 3:27
  the
• 3:28
  things
• 3:28
  we've
• 3:29
  done
• 3:29
  to
• 3:30
  deliver
• 3:30
  profitability
• 3:31
  in
• 3:31
  E
• 3:31
  Commerce.
• 3:32
  But
• 3:32
  if
• 3:32
  I
• 3:32
  had
• 3:32
  to
• 3:33
  pick
• 3:33
  a
• 3:34
  few
• 3:34
  things,
• 3:36
  I
• 3:36
  would
• 3:36
  call
• 3:36
  out
• 3:37
  one,
• 3:37
  I'd
• 3:37
  call
• 3:38
  out
• 3:38
  speed.
• 3:38
  Okay.
• 3:39
  You
• 3:39
  know,
• 3:39
  you've
• 3:39
  heard
• 3:40
  us
• 3:40
  talk
• 3:40
  a
• 3:40
  lot
• 3:40
  about
• 3:40
  that
• 3:41
  this
• 3:41
  week
• 3:41
  at
• 3:41
  our
• 3:41
  seller
• 3:42
  summit.
• 3:43
  As
• 3:43
  we
• 3:44
  have
• 3:44
  leaned
• 3:45
  into
• 3:45
  delivering
• 3:46
  items
• 3:46
  faster
• 3:47
  to
• 3:47
  our
• 3:47
  customers,
• 3:48
  they're
• 3:48
  coming
• 3:48
  back
• 3:49
  to
• 3:49
  us
• 3:49
  faster.
• 3:50
  And
• 3:50
  as
• 3:50
  you
• 3:50
  all
• 3:50
  know,
• 3:51
  with
• 3:51
  your
• 3:51
  supply
• 3:52
  chain
• 3:52
  backgrounds,
• 3:53
  that
• 3:53
  allows
• 3:54
  us
• 3:54
  to
• 3:54
  improve
• 3:55
  our
• 3:55
  cycle
• 3:55
  times
• 3:56
  and
• 3:56
  really
• 3:57
  make
• 3:57
  our
• 3:57
  operations,
• 3:58
  both
• 3:58
  our
• 3:59
  stores
• 3:59
  and
• 3:59
  our
• 3:59
  supply
• 4:00
  chain,
• 4:00
  more
• 4:00
  efficient.
• 4:01
  So
• 4:01
  we're
• 4:01
  finding
• 4:02
  that
• 4:02
  fast
• 4:02
  delivery
• 4:03
  is
• 4:03
  the
• 4:03
  most
• 4:04
  economical
• 4:04
  way
• 4:05
  that
• 4:05
  we
• 4:05
  can
• 4:05
  deliver
• 4:06
  to
• 4:06
  customers.
• 4:07
  And
• 4:07
  what
• 4:07
  that
• 4:07
  means
• 4:08
  is
• 4:08
  we
• 4:08
  can
• 4:08
  take
• 4:08
  those
• 4:09
  savings
• 4:09
  and
• 4:10
  we
• 4:10
  can
• 4:10
  reinvest
• 4:10
  into
• 4:11
  price
• 4:11
  and
• 4:11
  we
• 4:11
  can
• 4:12
  reinvest
• 4:12
  into
• 4:12
  experience,
• 4:13
  which
• 4:13
  is
• 4:14
  what
• 4:14
  we
• 4:14
  do
• 4:14
  best.
• 4:15
  So,
• 4:16
  Dave,
• 4:17
  I
• 4:17
  love
• 4:17
  the
• 4:17
  example
• 4:17
  of
• 4:18
  Kenmore,
• 4:18
  particularly
• 4:19
  like
• 4:19
  bringing
• 4:19
  the
• 4:19
  marketplace
• 4:20
  in
• 4:20
  store
• 4:20
  because
• 4:20
  that's
• 4:21
  a
• 4:21
  big
• 4:21
  white
• 4:21
  space
• 4:21
  in
• 4:22
  the
• 4:22
  marketplace,
• 4:22
  especially
• 4:23
  if
• 4:23
  you've
• 4:23
  been
• 4:23
  in
• 4:23
  the
• 4:23
  market
• 4:24
  for
• 4:24
  a
• 4:24
  washer
• 4:24
  and
• 4:24
  dryer
• 4:25
  of
• 4:25
  late,
• 4:25
  as
• 4:25
  I
• 4:25
  have.
• 4:26
  Ann,
• 4:26
  I'm
• 4:27
  curious,
• 4:27
  though,
• 4:27
  like,
• 4:28
  where
• 4:29
  you
• 4:29
  kind
• 4:30
  of
• 4:30
  talked
• 4:30
  about
• 4:30
  where
• 4:31
  things
• 4:31
  have
• 4:31
  been,
• 4:31
  but
• 4:32
  where
• 4:32
  are
• 4:32
  you
• 4:32
  planning
• 4:32
  to
• 4:33
  take
• 4:33
  things
• 4:33
  next?
• 4:34
  What's
• 4:34
  your
• 4:34
  vision
• 4:35
  there?
• 4:36
  Yeah,
• 4:36
  as
• 4:36
  I
• 4:36
  think
• 4:36
  about
• 4:36
  the
• 4:37
  future,
• 4:37
  I
• 4:38
  think
• 4:38
  about
• 4:39
  leaning
• 4:39
  into
• 4:39
  technology,
• 4:40
  but
• 4:40
  I
• 4:41
  also
• 4:41
  think
• 4:41
  about
• 4:42
  what
• 4:42
  isn't
• 4:42
  going
• 4:42
  to
• 4:43
  change.
• 4:43
  So
• 4:43
  I'll
• 4:43
  hit
• 4:44
  on
• 4:44
  both.
• 4:44
  Okay.
• 4:44
  Okay.
• 4:45
  So
• 4:45
  let's
• 4:45
  talk
• 4:45
  a
• 4:45
  bit
• 4:45
  about
• 4:45
  what's
• 4:46
  not
• 4:46
  going
• 4:46
  to
• 4:46
  change.
• 4:47
  One,
• 4:47
  customers
• 4:48
  care
• 4:48
  deeply
• 4:49
  about
• 4:49
  Price.
• 4:50
  Right.
• 4:50
  So
• 4:51
  they
• 4:51
  care
• 4:51
  about
• 4:51
  price
• 4:52
  on
• 4:52
  our
• 4:52
  1P
• 4:52
  items.
• 4:53
  And
• 4:53
  as
• 4:53
  you
• 4:53
  all
• 4:54
  know,
• 4:54
  Walmart
• 4:54
  is
• 4:55
  known
• 4:55
  for,
• 4:55
  for
• 4:55
  leaning
• 4:56
  into
• 4:56
  price,
• 4:56
  but
• 4:56
  they
• 4:56
  also
• 4:57
  care
• 4:57
  about
• 4:57
  price
• 4:57
  on
• 4:57
  our
• 4:58
  3P
• 4:58
  items.
• 4:59
  So
• 4:59
  we're
• 4:59
  leaning
• 4:59
  in
• 5:00
  to
• 5:00
  making
• 5:00
  sure
• 5:00
  that
• 5:01
  our
• 5:01
  marketplace
• 5:02
  is
• 5:02
  the
• 5:02
  most
• 5:02
  economical,
• 5:03
  affordable
• 5:04
  marketplace
• 5:04
  for
• 5:05
  our
• 5:05
  sellers.
• 5:06
  We
• 5:06
  lean
• 5:07
  in
• 5:07
  with
• 5:07
  them,
• 5:07
  we're
• 5:07
  going
• 5:08
  to
• 5:08
  invest
• 5:08
  in
• 5:08
  them,
• 5:08
  we're
• 5:09
  going
• 5:09
  to
• 5:09
  invest
• 5:09
  in
• 5:09
  the
• 5:09
  marketplace
• 5:10
  so
• 5:10
  that
• 5:10
  we
• 5:10
  can
• 5:10
  show
• 5:10
  up
• 5:11
  in
• 5:12
  an
• 5:12
  incredible
• 5:12
  way
• 5:13
  for
• 5:13
  our
• 5:13
  customers
• 5:13
  around
• 5:13
  price.
• 5:14
  Next
• 5:14
  is
• 5:15
  assortment.
• 5:15
  We
• 5:15
  are
• 5:16
  going
• 5:16
  to
• 5:16
  continue
• 5:16
  to
• 5:17
  expand
• 5:17
  our
• 5:18
  assortment
• 5:18
  of
• 5:18
  goods
• 5:19
  and
• 5:20
  services.
• 5:20
  So
• 5:20
  if
• 5:21
  you
• 5:21
  want
• 5:21
  to
• 5:21
  get
• 5:21
  that
• 5:21
  washer
• 5:22
  and
• 5:22
  dryer
• 5:22
  installed,
• 5:22
  that
• 5:23
  was
• 5:23
  key
• 5:23
  too.
• 5:23
  Yeah,
• 5:23
  I
• 5:24
  picked
• 5:24
  up
• 5:24
  on
• 5:24
  that.
• 5:25
  Or
• 5:25
  the
• 5:25
  tires.
• 5:26
  You
• 5:26
  got
• 5:26
  it.
• 5:26
  You
• 5:26
  got
• 5:26
  it.
• 5:27
  So
• 5:27
  we're
• 5:28
  going
• 5:28
  to
• 5:28
  continue
• 5:28
  to
• 5:28
  lean
• 5:28
  into
• 5:29
  assortment.
• 5:29
  That
• 5:29
  means
• 5:30
  broader
• 5:30
  high
• 5:31
  quality
• 5:31
  items
• 5:32
  for
• 5:32
  both
• 5:32
  goods
• 5:33
  and
• 5:33
  services.
• 5:34
  And
• 5:34
  then
• 5:34
  next
• 5:35
  is
• 5:35
  experience.
• 5:36
  And
• 5:37
  I've
• 5:37
  said
• 5:37
  it
• 5:38
  once,
• 5:38
  but
• 5:38
  I'm
• 5:38
  going
• 5:38
  to
• 5:38
  say
• 5:38
  it
• 5:39
  again
• 5:39
  a
• 5:39
  lot
• 5:40
  of
• 5:40
  times
• 5:40
  for
• 5:40
  us,
• 5:40
  experience
• 5:41
  means
• 5:42
  speed.
• 5:42
  So
• 5:43
  we're
• 5:43
  going
• 5:43
  to
• 5:43
  get
• 5:43
  faster
• 5:44
  and
• 5:45
  faster
• 5:45
  and
• 5:46
  faster.
• 5:47
  More
• 5:47
  items
• 5:48
  delivered
• 5:49
  to
• 5:49
  customers
• 5:50
  at
• 5:50
  faster
• 5:51
  speeds.
• 5:52
  Today
• 5:53
  about
• 5:53
  one
• 5:53
  third
• 5:54
  of
• 5:54
  our
• 5:55
  scheduled
• 5:55
  deliveries
• 5:56
  are
• 5:56
  fast.
• 5:57
  That
• 5:57
  means
• 5:57
  sub
• 5:58
  three
• 5:58
  hours,
• 5:59
  sub
• 5:59
  one
• 6:00
  hour,
• 6:00
  one
• 6:00
  third.
• 6:00
  Okay,
• 6:01
  25%
• 6:03
  of
• 6:03
  those
• 6:03
  fast
• 6:04
  deliveries
• 6:04
  are
• 6:05
  delivered
• 6:05
  in
• 6:05
  under
• 6:06
  30
• 6:06
  minutes.
• 6:06
  Our
• 6:07
  fastest
• 6:07
  delivery
• 6:08
  to
• 6:08
  date
• 6:09
  was
• 6:09
  four
• 6:10
  minutes.
• 6:10
  And
• 6:10
  no,
• 6:11
  the
• 6:11
  individual
• 6:12
  did
• 6:12
  not
• 6:12
  live
• 6:12
  inside
• 6:13
  the
• 6:13
  Walmart
• 6:13
  but
• 6:14
  they
• 6:14
  were
• 6:14
  relatively
• 6:14
  close.
• 6:15
  But
• 6:16
  we
• 6:16
  were
• 6:16
  able
• 6:16
  to
• 6:16
  pick
• 6:16
  those
• 6:17
  items
• 6:17
  and
• 6:17
  bring
• 6:18
  them
• 6:18
  directly
• 6:18
  to
• 6:18
  the
• 6:18
  customer.
• 6:19
  Customers
• 6:19
  home
• 6:19
  in
• 6:20
  four
• 6:20
  minutes.
• 6:21
  That's
• 6:21
  really
• 6:21
  remarkable.
• 6:23
  Well
• 6:24
  Dave,
• 6:24
  let's
• 6:24
  close
• 6:25
  on
• 6:25
  this.
• 6:26
  What
• 6:26
  would
• 6:26
  you
• 6:27
  say
• 6:27
  to
• 6:27
  those
• 6:27
  who
• 6:27
  are
• 6:28
  curious
• 6:29
  that
• 6:30
  the
• 6:30
  growth
• 6:30
  of
• 6:31
  Walmart
• 6:31
  marketplace
• 6:32
  says
• 6:32
  about
• 6:33
  kind
• 6:33
  of
• 6:34
  Walmart
• 6:34
  in
• 6:35
  general's
• 6:35
  future
• 6:36
  growth?
• 6:37
  I
• 6:37
  am
• 6:38
  incredibly
• 6:39
  bullish
• 6:39
  about
• 6:40
  Marketplace.
• 6:41
  Our
• 6:41
  customers
• 6:42
  love
• 6:42
  our
• 6:43
  prices,
• 6:44
  they
• 6:44
  love
• 6:44
  our
• 6:44
  speed,
• 6:45
  they,
• 6:45
  they
• 6:45
  love
• 6:46
  our
• 6:46
  assortment
• 6:47
  and
• 6:47
  they
• 6:47
  love
• 6:47
  doing
• 6:47
  business
• 6:48
  with
• 6:48
  someone
• 6:48
  that
• 6:49
  they
• 6:49
  trust
• 6:49
  and
• 6:50
  our
• 6:50
  customers
• 6:50
  trust
• 6:51
  Walmart.
• 6:51
  And
• 6:51
  we
• 6:51
  are
• 6:51
  going
• 6:52
  to
• 6:52
  continue
• 6:52
  to
• 6:53
  lean
• 6:53
  in
• 6:53
  to
• 6:54
  our
• 6:54
  marketplace
• 6:55
  so
• 6:55
  that
• 6:55
  customers
• 6:56
  can
• 6:56
  get
• 6:56
  the
• 6:56
  goods
• 6:56
  and
• 6:57
  the
• 6:57
  services
• 6:57
  that
• 6:58
  they
• 6:58
  need
• 6:58
  and
• 6:58
  that
• 6:59
  they
• 6:59
  want
• 6:59
  at
• 6:59
  fantastic
• 7:00
  prices
• 7:01
  really,
• 7:01
  really
• 7:02
  quickly.
• 7:02
  Awesome.
• 7:03
  Great
• 7:03
  Dave.
• 7:03
  Well,
• 7:03
  hopefully
• 7:04
  that
• 7:04
  interview
• 7:04
  was
• 7:04
  fast
• 7:05
  enough
• 7:05
  for
• 7:05
  you
• 7:05
  too
• 7:06
  because
• 7:06
  I
• 7:06
  can
• 7:06
  tell
• 7:06
  how
• 7:07
  key
• 7:07
  and
• 7:07
  important
• 7:08
  being
• 7:08
  fast
• 7:08
  is
• 7:09
  for
• 7:09
  you
• 7:09
  and
• 7:09
  hopefully
• 7:09
  it
• 7:10
  was
• 7:10
  fast
• 7:10
  for
• 7:10
  all
• 7:10
  you
• 7:10
  listeners,
• 7:11
  but
• 7:11
  fast
• 7:11
  but
• 7:11
  also
• 7:12
  very
• 7:12
  insightful.
• 7:13
  So
• 7:13
  again,
• 7:13
  thank
• 7:13
  you
• 7:13
  to
• 7:13
  Dave
• 7:14
  Gugina
• 7:14
  for
• 7:15
  joining
• 7:15
  us
• 7:15
  today.
• 7:15
  We're
• 7:16
  going
• 7:16
  to
• 7:16
  be
• 7:16
  here
• 7:16
  all
• 7:16
  day,
• 7:17
  day
• 7:17
  long
• 7:18
  interviewing
• 7:18
  wonderful
• 7:19
  Walmart
• 7:19
  executives
• 7:20
  throughout
• 7:20
  the
• 7:20
  seller
• 7:21
  summit.
• 7:21
  So
• 7:21
  Anne,
• 7:22
  until
• 7:22
  then,
• 7:22
  be
• 7:23
  careful
• 7:23
  out
• 7:23
  there.