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19th Feb: Breaking Through the Complexity Wall with AI Teammates
In this week's episode, Tim Burnett chats with E.W. Looney, CEO and Founder of BrightLink, a technology company and advisory firm specialising in credentialing programme management.
They discuss:
- The Complexity Wall in Credentialing - How programmes hit predictable scaling challenges when manual processes break down under volume and regulatory scrutiny
- AI Teammates in Operations - BrightLink's AI agents Rosie and Scout that work alongside staff to manage applications, eligibility, bursary requests, and candidate communications
- The Future of Technology Interfaces - Model Context Protocol…
The skinny
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