Latest / Built For Trust With Nick Lippis
Rethinking IT Operations: The $250 Billion Problem AI Is About to Fix
Enterprise IT operations have long scaled by adding people.
L1 teams, offshore support, and manual response became the norm. But as infrastructure grows more complex and fast-moving, that model is breaking.
In this episode of the Built for Trust Podcast, Nick Lippis sits down with Assaf Resnick, CEO of BigPanda, to unpack the $250 billion problem behind modern IT operations.
They discuss:
Why operations still depend on human intervention
How fragmented systems slow response and increase risk
What’s driving churn across L1 teams
How agentic AI is shifting operations from reactive to predictive…
The skinny
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